DTDC Courier & Cargo Complaints & Reviews

Consignment #v43384735... I booked dtdc plus (Chennai-hyderabad) when they guaranteed me delivery within 24 hours and it's more than 36 hours still it showing in transit. Why do i need to waste my money when it's doing normal service not like premium.

And one joke is it showed misroute in middle once. If you guys don't know how to check pincode plz don't accept orders and fool us giving all myths.

I wonder why you guys give customer care numbers when no one is going to lift the call. Worst experience ever.

Note:i booked from velachery 100 feet road dtdc. They also tried on behalf of me to reach out.. The answer they received from hyderabad dtdc like it happens we can't do anything and they are questioning opposite person.

Just don't mention 25 years of service. Do work like experience people. Worst experience ever with dtdc.

Dear sir
I am sent a courier from your Bhopal Dtdc office BhopaL to Raipur, for which he had asked to meet the parcel in 48 hours, for which he has done his green service of DTC but Sir has given this confrontation at 1 Pm[protected] which my tenders document and last Your Branch Manager and Sales Officer are also not responding to any satisfactory answer. Please see how my loss will be cover, your website tracking details show delivered 12 feb. 2018

I have booked my courier on feb 1st but i didnot get my books. And no proper information from the deliver boy ramesh. The deliver boy didnt even try to check my address. When i called him he gave me the answer i forgot to check the address and it went back for shipping again to booking point.
But it didnot reach the booking point till today (Feb 14)

I sent a courier by 2nd feb and received by 14th feb from narasaraopet, andhra pradesh. If asking for the reason behaved very rudely in speaking with me and his name is iqbal belongs to thane dtdc office branch manager.

I have all the proofs for this manually taken all the xeroxes from courier dispatch and received section.

So i am going file case against this dtdc.

We had sent a courier through dtdc on 13.01.2018. (Transaction no. M[protected]

As per dtdc website tracking the courier has been delivered on 18.01.2018. (Refer attachment)

We had also raised a ticket regarding the same issue but no revert has been given to us by dtdc until yesterday i. E. 13.02.2018. (Case no.[protected]

Dtdc conveyed the message yesterday stating that the courier could not be delivered due to remote location of the receiver.

Prior to this no intimation was given to us regarding the courier by dtdc in the last one month.

Also, we have been told that the courier will not be returned to us and we have to collect the courier back from the dtdc office.

This is a highly unprofessional behavior and is not acceptable.

Please look into the matter and resolve urgently.

I representative of pooja logistics pvt ltd, sent a parcel on 6/2/18 from delhi to pune but it has not reached the destination till now. We are suffering a huge loss in delay delivery of the article. How much time it takes to reach pune from delhi? I need compensations for delay. Plz look into this matter & revert asap.

Docket no. Z41137312

Thanks & regards,

Ashok singh
Mob no [protected]

I have not received courier with tracking number m58790463, which was booked 19 jan 2018. I have called several times to naraina and rohini offices but no one updated me about the status. While tracking it online it was showing in stansit till 10th feb 2018, i. E even after 23 days it was in transit. Now its showing it was delivered on 22 jan 2018. But i did neither received any courier not any call or message regarding it.

We had send a parcel to kochi but it has been delivered at wrong place and address. The docket number was : z52545246.

The product was supposed to be delivered at kochi but unfortunately it has been delivered at dehradun. I don't know why this happened.
I am attaching a photo of the tracking status.
The address where the product was supposed to be delivered is :
Next education india private limited
No. Cc 44/1095-c, c1, c3 and c4
Mylaady chambers,
Ground and first floor,
Pottakuzhy cross road,
Kaloor
Post-kocho-682017
Sir please revert the parcel to the above address.

My tracking record was showing that my parcel has been delivered successfully to me but in reality i have not received my parcel. I checked my track history and contacted to that dtdc courier service which was claiming that they had delivered me. I called them they said that delivery boy was not able to deliver due to any personal reason. I have to go there. They were saying that they will deliver that parcel within one or two days and i cant trust them anymore so i collected that parcel myself.

I have sent one mobile from mobile from chennai to gurgaon via dtdc courier. Shipped the item on 1st feb and shown as delivered on 3rd feb. However the tracking status shows the item has been delivered but the actual receiver has not received the item. Also the delivery tracking sheet shows that some one received the item in the name of the receiver and written a wrong phone number.

Attached the tracking detail and delivery run sheet provided by the courier agency

Regards,
Vijayraja m
[protected]@yahoo.com

I booked my urgent parcel at mathura point for destination dhanbad pin 826001,
At the time of booking they advise me if i booked normal package it will be charge rs 165 it will take 4-5 days, if opt for dtdc plus for rs 310 they confirm that it will delivered with in 48 hours as i booked on 5th feb.2018 i expect for delievery till 7th of feb.2018, cause in parcel content was very urgent my csr fund application has not submitted due to your counter misguided advise, i lost of rs 25 lac in this nonsense activity done by your counter,
If you cant full fill your commitment dont offer that kind services to customer at higher prices, your counters are only for collecting money, they don't have any responsibility
I will take legal action against your courier

Thanks

Vaibhav gupta
Mathura
[protected]
Tracking id - v41078076

I usually do a lot of online shopping and the items get delivered to my home.
I am a working women wouldn't be available at home all the time.
Whenever i get delivery thru DTDC, i had a tough time.
I have requested many times to deliver before 12 noon, but the response from the person is "we will come at this time only, if you want to collect be at home else we will give to neighbours or we will send it back mentioning as door locked ".
I don't like my neighbours collecting on my behalf.

With this service, i am requesting online sellers specifically not to deliver thru DTDC.

My query is "Does DTDC work this way?Don't they value their customers?"

Before the hon'ble district consumer disputes redressal forum
At... Bangalore.

In the matter of : causing mental agony to pregnant wife (Serving defense officer) for medicine delivery from bangalore to thrissur pin680551 by dtdc express limited.

(Laxmon philip) (Husband) (8/2, 1st cross, artillery road, halasuru, bangalore 560008).

Versus

(Dtdc express limited) (Regd office, no-3, victoria road, bengaluru 560047)

Complaint under section 12 (Before district forum)
Of the consumer protection act, 1986.

I am very disappointed with the way dtdc courier service has handled the delivery of the medicine package tracking # (B[protected] that was sent from bangalore to thrissur on 1st feb 2018 for my wife who is pregnant in thrissur.
The delivery was not only delayed (Received on feb 7th) but also caused distress and mental agony for my pregnant wife who had to personally go to collect the medicines package to the dtdc office in trissur as they refused to deliver to her home but i was told there is service in the pincode 680551 when i placed the order with dtdc. This at a time when she is advised not to stress too much herself physically due to pregnancy.
The dtdc delivery team failed to contact me on my mobile number which was provided on the package and even when i contacted customer care via email on 5th feb 2018, i was asked to provide address and phone# again. Though i replied i still failed to get a reply/phone call even on 7th feb when i
Finally walked into dtdc office in cambridge layout bangalore to check. As per the update i had from the office personnel in cambridge layout i was told the package was sitting in the thrisshur dtdc office for days without any action.
I finally called the dtdc concerned office in amala nagar thrissur ([protected]) where the person who answered the phone said he will not deliver the package to home and my wife has to physically walk-in to their office to collect the package.
1) why did dtdc promise delivery to pincode 680551 and failed to deliver the package to the address.
2) even after repeated pleading by me and my pregnant wife to deliver it home address provide under pincode 680551 we were told it was not their concern.

I would like to file for a compensation of rupees 4.5 lakhs against dtdc for misguiding and for torturing us both and having made us go through such an experience when my wife is pregnant.

My email address is [protected]@gmail.com
My phone #: [protected]

Complainant (Laxmon philip)
Place.. Bangalore...
Dated...8th feb 2018...

My friend sent me courier via dtdc from mumabi to kochi.. But its been 8 days n i still haven't received my product..
And while checking upon the tracking id
It show like its have once reached the kochi hub n return and now its in Chennai hub..
What the hell is happening
.
m62027431 thia is my tracking number pls do help me

If there is a word for something worse than worst then i would use it for DTDC SHILLONG PATTY BRANCH, SILCHAR, ASSAM.

The staff is just sitting and ordering around customers to come and pick up their parcels. A lady (lady perhaps will not be the appropriate word for the way she talked) called today asking me to do the same because they dont deliver parcels beyond a certain range. I was stunned by her words as all the other couriers like ATC, delhivery etc deliver upto our house . I dont understand why i have to go to pick my own parcel when i have paid full delivery charges during Tthe shopping itself. The lady was so rude that when i asked her to text me the address of their office, she said that she doesnt have any time to text each and every customer about their queries. She told me to complain that is if i want to. I wonder what such uncivilized people are doing at such important place.
I really hope that these service providers are thoroughly checked for their efficiency before they are given franchise and of course the staff they select should be trained and civilized enough to be able to heed to consumer's needs.

Hi,
I am writing to report of a very careless attitude of dtdc in handling missing goods.
I am priya panda and resident in uk. My father sent a parcel which contained dress+ jewellery on 19th jan 2018. Somehow accidentally the jewellery was not declared. The reference number is n97474682. Apparently i received the parcel with only dress. When i enquired, dhl told me that they have removed the undeclared goods (Jewellery) and sent it back to sender (Waybill: [protected] request id:[protected]
When we enquired with dtdc bhubaneswar where is originated they seem to be have a clear careless attitude with no response. Looks like the missing goods are still with dtdc kolkata.
If thats the case, can i ask why is it taking so long to return the missing goods to the sender and what kind of fine do we need to pay to get this missing goods back.
It will be really helpful if this matter is resolved asap and the jewellery is returned to the sender without any more hesitation.

My parcel was sent from hyderabad to kerala and no one know where it has vanished. Its been 2 weeks now and an entire suitcase of 25 kg is lost. I have been calling all the locations in hyderabad, cochin and chennai and no one can tell where it is. Please help
Date : 24th jan 2018
Consignment number: d40580981
Sender location: dtdc hyderabad
Receiver location: kalady, kerala

I have not recvd any info yet. About my complaint. I need emergency reply in my phone [protected]. I had complaint last minth regarding missing of my courier. Dtdc has marked it as delivered. But i cudnt get it. I asked your office agents to show my sign of receipt.. But they dont have it. I need a solution. Or return cash of equal worth of my purchase.

Thank you
Kamal

Dear team

This has a reference to the courier number - z52805758, please the me know the correct delivery place as while tracking it is showing the delivery place shaharanpur (U. P) but the actual delivery place should be tamkoi road post via gorakhpur (U. P) moreover also let me know the name of receiving person with date and the place of courier delivered.

Please reply asap
Thanks.

We are a small company operating from kolkata to serve all over India & abroad.We are having tie-up with DTDC franchisee (Named: Epex communication) for our courier requirements for about past 2 yrs with an average bill of Rs.25000/- p.m. Last week we have booked a consignment through flight mode for siliguri, W.B. Docket number: D41578351 DTD: 01/02/2018.We have been informed yesterday that the consignment has been delivered successfully.Even your website was showing the same info. But in reality the material just reached to my client on 06/02/2018. time: 2.50 pm) after complaining the respective DTDC office in kolkata. if an air-shipment within the state is taking this much time to deliver, what should be action taken by the client? Is this a way to serve the clients?by giving wrong info about their valuable things? who is going to be responsible for this delay & the sale value we have lost for this un-professional attitude of a renowned company like yours?
we want a genuine action against this.
More so, the respective kolkata office, where from the docket had been booked had no answer of the same having some dumb people sitting over there in customer service who has no idea/lesson how to talk with the client, who are giving a handsome business every month to your company & in a wrong position in front of their client just because of you. the same happened just some days ago during a consignment booked for ahmedabad, where your people confirmed about the reaching of material & when asked for the address of your respective office, the just harassed us by keeping us loitering here & there for about 80 KM on the same day, resulting a delivery on the other day. please look into this as soon as possible & resolve the problems.