DTDC Courier & Cargo Complaints & Reviews

My parcel tracking no is m60005830, booked from nagpur, on 13th jan, 2018, to be delivered to trivandrum. Tracking details show that it is still at chennai hub, since jan 13th night! It has still not reached trivandrum.in any case, it must be delivered by 16th jan evening, as i was assured by your franchise at the time of booking. We must be informed about the route you follow while delivering our consignment. My parcel was sent to kolkata hub from nagpur and was sent back to nagpur, then to chennai and it seems to be stuck up there! Please ensure quick delivery if you want to retain your customers.

I had sent a consignment vide number d40253883 on 23/12/2017 from lucknow to trivandrum. While tracking on internet, it is found that the consignment was delivered on 29/12/2017 i. E. After 6 days. But on query, it is found that the consignment was not delivered to the consignee. It is also found that the courier boy contacted the consignee at the given phone number to find out the location, but the consignment was not yet delivered.
I contacted the lucknow franchise from where i booked the consignment and also talked with trivandrum franchise on several times, but there is no positive response. I, therefore, put forth my complaint for necessary action as per law.
Thanks and regards
John joseph

Out of the 2 bundles i had send from raipur to hyderabad only one has delivered and one is missing. I have been following up for the last 1 week. Till now no clue where my missing parcel is.
I need it urgently,. It is related to my job and if missing will put me under a substantially critical situation in my company

Cn no: d35942669

Rf. 195
Mahavir automobiles
K. K. Road, raipur
Ph.[protected]

Ref to the consignment no - v43701142, pl note we are booking the consignment and spending more money to get the consignment on time

The consignment reached coimbatore hub on 12 th evening 5.30 pm and not delivering the parcel even in the next day.

We have tried thru phone call but not attending

Ref ph no - [protected] land line - [protected], 501, 502

The dtdc at kannur, instead of confirming address for delivery, calls to ask you to come and pick up the courier. They say they do not have staff to deliver, and are just saving up on their fuel.
This has happened multiple times, and unless you persist them to deliver the requests usually fall on deaf ears. The expectation of a courier service is to deliver till the final destination, but if this keeps continuing, people will loose trust on the main company dtdc.

Airway bill number-b51565343, it was booked on 4th january, showing "successfully delivered" on 9th january, on 12th january i got a call from delivery boy saying that customer phone was not reachable so he called back to me (I mentioned my number in from address).
I was shocked i called to customer he told still consignment "not received"... But it is showing "successfully delivered" in dtdc official website..
I want product to be delivered within next day or get me my product back... If dtdc can't fix these type of scams, should shutdown do not disturb others business

In above subject consignment booked for one day service on 11.01.2018 at rs 4600 fast service, today after calling hubli (Karnataka) dtdc office, after checking online they telling i wont recieve today 12.1.2018, you may get another 2 days, hence its bad service who ever taken booking he was not experienced in service & asking me excuse, we need urgently today that kit or else its no use if i get after 12.1.2018

Docket no. B51207580
This was taken from bangalore for pincode 125052 (Mandi adampur). Hisar courier people ([protected]) denied to deliver it to pin code 125052 saying we have stoppe our service to this pin code. If this was the case then why this initiative was taken from bangalore courier service instead of they could have told me that this pin code is not active.
Bangalore courier people checked the activity of this pin code then only they took my request. Now hisar dtdc courier played here denied the delivery, that is also fine. We requested them that we will pick it up from hisar. Still they returned that courier putting wrong statement that delivery not possible.
I want to deliver it asap. I don't need this courier return as this is very very urgent and expecting reply for this as soon as possible.
Thanks in advacne! You can contact me on [protected]

A consignment is kept in sivan dtdc from 5 of january but not delivered to the consignee. Neither they called the receiver nor they are picking up the phone.
Kindly check as dtdc's prompt services are keeping the customers with th cargo company but such irresponsible behavior will be harmful for copany. Kindly do whatever is required.
Consignment number is: a39854019

The above consignment (No. K[protected] containing the warm clothes has been submitted at dtdc's patel nagar, patna shop for delivery on 8.01.2017 evening. Yesterday on the site of track your consignment it is mentioned that the same has been delivered, but i confirm from the concerned person that the consignment has not reached to them.
This looks like a gross negligence from the reputed firm like dtdc. Kindly do the needful.

The item was sent from bangalore on 01/01/2018 and not yet delivered to recipient who is in stockholm sweden.
However in the tracking, i could see as below, please assist me on this.

09 jan 18 15:06 segeltorp - sweden
Delivery attempted - unsuccessful: other reasons

Reference no. N98360796
Mobile no. Of recipient : +[protected]

Dear sir,
We have send international courier parcel as on 17. Oct.2017 references number n98222613.
But till today we have not got any responds from dtdc courier.
Since 3months we have contacting dtdc courier person mr. Anand devkate but no single responds threw them daily he gave new reason. This is our first & last mail to all dtdc concern person if we will not get our courier charges and material amount within 10 days then we will go to consumer forum solapur.
For your references our material charge 3, 000 and courier charge rs 6, 640.
Hence we hope we will proper responds.

I book a document from brajrajnagar to Hyderabad on 30.12.17 vide consignment no. K07646985 but till now that is not received by receipant. when i track current status today it shown that status of 30.12.17 at Jharsuguda in transit. I dont understand after 10 days how the document is at jsg. I hope that lost at jharsuguda by negligence of dtdc staff. Kindly enquire the matter and track whare is my document arrange to deliver and take action to defultee.

I sent a parcel with consignment number b50163650.
It was supposed to go to chennai.
But somehow dtdc messed up and it is showing on the e tracker that pin code is not correct. However i double checked with the branch from where i have sent the package and on the receipt pin code is correct.
The actual pin code was 600002, but on e tracker it has been changed to 600020, which is clearly the mistake from the courier company side.

Please look into the matter. Either return my package to me or deliver it.

I have sent one urgent company document through dtdc courier on[protected] via c78986087 at mettupalayam branch. But document not yet delivered up to 3pm on[protected]. Almost 17 days delayed. So i was lost rs 4000/-. Continiously i folowed to mettupalayam branch office. But proper communication not received. Kindly register complaint immediately &revert. I will planned to book case at consumer court shortly.

I have raised the request to provide me a proof of delivery of my parcel with consignment number : b50574055.

I have raised multiple requests and called multiple times to dtdc customer care number [protected]. Nobody bothers to answer customer calls.
My case id’s are : 10379541, 10335051, 10269070.

I also called madiwala, bangalore contact number,[protected]. The phone is always busy. I managed to get the line once, i spoke to the person and sent a mail as attached. After that no response.

I’m very disappointed with the service. This is very discouraging to use dtdc courier service in future. I have no trust now.

Dear sir/mam,

My name is rajveer singh my courier no. Z44091261. It has been sent wrong address through dtdc. I have did many times to call customer care but customer care didn't give any response.
So please advise how to got my courier again. Very important document was inside this courier. So please sent my courier in my correct address otherwise i can do police complaint through dtdc.

Please find the attached snap shot with reference mail which is proof that courier was sent wrong address through dtdc.
Please do needful.

Regards,
Rajveer singh

(Dear sir your couriar received (To collect) in dtdc couriar in bhandara office, near canara bank, oppo puja bag & gift, main road bhandara 441904. Please call this mob no.[protected]
Pod. No.
Under 1 daysu -*^_^*-) this is msg received from dtdc courier. This is not first time. They also do it before. If i can't get the service of delivery then y we pay for it.

Placed a dtdc express courier to hubli from mysore tilak nagar branch on 4.1.2018 which was suppose to reach by 5.1.2018.. Courier hasn’t reached till 6.1.2018, 13.00.. What is the point of express delivery & charged 3 times the normal rates.. When we call back the office they are so irresponsible.. When i went to send the courier at tilak nagar mysore branch dtdc (4.1.2018) they promised that it will reach next day by 12.00 (5.1.2018).. I tried calling them on 5.1.2018 evening they are arrogantly replying that it will reach by 6.1.2018 kindly adjust.. This is the kind of courier service they are giving & the customer care people at dtdc main branch in mysore tell irresponsibly to call and ask tilak nagar branch.. Nobody of the people taking any responsibility.. Worst courier + customer care service at dtdc..

We have booked a courier to mr rohit tayal, itc limited (Foods division), uluberia integrated foods factory, mouza-amraberia no. 8, p. S uluberia
Howrah 711 303, ph : [protected] on jan 3, 2018 vide docket no. V40394497 with express delivery.

We have been following up with dtdc (Agent where booked, dtdc chennai ho, dtdc howrah agent) since jan 4, 2018 afternoon and we are not getting information on delivery status. The reasons given by the agent are kolkata weather is very cold and therefore, not taken for delivery and another time as their vehicle broke down for not delivering. On the other hand, the dtdc website tracking erroneously shows that the courier has been delivered on jan 4, 2018 at 9.23 pm!

Our customer (Addressee) mr rohit tayal, itc limited, uluberia, also has lodged complaint on jan 5, 2018 vide complaint no. 10357392.

As of 10.30 am on jan 6, 2018, there is no answer on dtdc office at chennai (Landline :[protected]

From
Mrs girija natarajan
Senior associate
Uvk susnomics engineerinng private limited
6 rajaji nagar main road, madipakkam
Chennai 600 091, india

Phone :[protected] /[protected]

Cc : dtdc chennai