DTDC Courier & Cargo Complaints & Reviews

Dear sir,
I book the consignment no. Z47365718 on date 21.12.2017 from panipat (Haryana) to meerut (Up). On tracking the status, it is showing that you had sent it to ahmedabad hub from delhi hub. I request you to ask the person concern to send it to meerut (U. P) as per the address mentioned on the letter without further delay. Please confirm the action taken in this regards.

Yogesh kumar agarwal

With reference to above, today we received a envelop doc. No. Z46512311. Which was posted by our client m/s shree krishna paper mills & ind. Ltd. From your delhi office on dtd. 18.12.2017. Even 7 days lapse your local office at udaipur, rajasthan, has neither delivered or not inform us regarding the post. Even we tried to enquiry about this envelop, we did not received any proper response answer. Now today dtd. 25.12.2017 we approached to local office personally and collect the same.

My consignment from baddi to sikkim sent by dtdc against
Docket no. Z45680221

After more than a month your channerl partner pf silliguri not delivering material
To concern part or not picking a phone of your baddi office also.

Your calcutta office no are also always busy

Now more than one lack rupees material is not on the way of po rejection if material will nor deliver within 2 days.

Pls. Take quick action to your siliguri persons against this type of very bad poor deliver and business concept carrying activity earliest.

We have couriered very important bank documents on 20th of dec from bangalore, expecting it to reach the destination - palakkad on the very next day.

But its already been 4 days now and there is no clue where the courier has got vanished. None of the dtdc authorities or office incharge are ready to give us the information on the same.. Neither is the customer care responding. We have been making repeated phone calls to the regional offices, cochin, bangalore - indiranagar branch office, bangalore reagional head office etc but none of them are acting responsible to figure it out and give us the information about its whereabouts.

Consignment no - b50711313

Above all my very important works are held up because of this and its a threat to my data privacy, as the documents are missing.

Could you please take necessary action against this, as we will have to bear a lot of loss because of this.

Hello sir/mam, i have submitted my courier on 21/11/17. My product didn't delivered and still missing. I have submitted the courier in sanjayanagar branch bangalore, they only say that we are tracking. I told them to register my complaint but they refused that time and and take this matter till 5/12/17 without any reason, then on 5/12/17 they told me to write application and said that it will take 20-30 days. Please note here-from 23/11/17 to 5/12/17 they refused to take my complaint now they are saying that it will take 1 month to processed.. It's not my fault remember this!!! Ok fine after that the branch assistant told me go and take a print out of your product bill and dtdc receipt, i did that. She told me we will forward your complaint today. I went there after a week and what i see she didn't forward my application what the hell is this?? We all are waiting for my product refund since 1 month and you are giving service like this. She told me again i will send the application today, after some days i went again to know the status of my refund she said manager is not here he is on vacation in singapur come on 23/12/17. Now today i call her and she said manager is not here and lieing me tht you didn't submit the product and dtdc bill. Now it's too much. Either solve my problem in 24 hours or we are going to register a fraud case against dtdc because it's your service why custome will wait till months.

Dear concerned,
This is to inform you that on 14th december i sent one courier of my client through dtdc, but it is not delivered yet, when i am trying to call them, they are not responding properly. I spoke to ms. Sudha & ms. Chetna long with mr. Bhasker, who is the head of the department, but no one has responded to me. Even when i called them, they were speaking to me in very bad manner, which is not acceptable in service industry

My courier details are:
Docket no. B50400166

Please take action on priority basis, as i have courier few confidential documents.

I had dispatched courier to delhi. Attaching the courier details.
But after tracking looks like my courier has been dispatched to mumbai location.

This is not good. It was an extremely important document, that was needed to reach within 3 days.
It doesnt reflect good service on your behalf.

Reuest you to correct this asap.

My consignment number z45841993 & z45841992 did not delivered and came back to me after 10 days they said that they did not have service in that area, if service is not there then why they have accepted my courier and moreover they did not returned my money. They are making fool of people in order to make money. If they dnt have service in particular area they should not have accepted, because of this i suffered financially and i will file complaint against the company in consumer court

I sent a parcel through dtdc on 21dec 2017. The tracking number is z47190554, z47190557. When i tried to track it it is showing that the product has been delivered on july. Even i sent it on dec then how is it possible. Kindly update the correct information so that i may get my refund. Last time also i faced the same problems. Z4719055...
All the updates are showing wrong with this tracking id. So please improve it. Check the datw of sending on receipt and updates on webiste.

My parcel was supossed to reach bu 20 dec 2017 but even 21 it still showed in transist very bad service we pay for emergency as it is required urgent your people promise will reach within a day but.this is the second time its happening to me if you can't keep up your word why do you'll take more money saying emergency. Pay us back our extra amount very bad service never will come back to .I advice evwn others for emergency courier don't go to dtdc its waste.

Dear sir

I have sent a parcel to hariyana but due to customer refuse to accept parcel it was rto to ahmedabad, but after long follow up and then only knew that my returned parcel reach only ahmedabad hub center and no any fixed time to reach at me as told from dtdc fx center.

Please help to solve matter and get my parcel i will never use dtdc courier service in my life and not suggest to anyone.

Please note below my docket detail:v40169952

Hello,

Today i made courier one urgent parcel to your dtdc phase-1 hinjewadi, pune service center with ptp 2 pm service.

Your representative asured to deliver the shipment next day 2pm and charged rs.230 for urgent delivery.

After 2 hrs i got call from your dtdc phase-1 hinjewadi service center that the courier will not be deliver very next day. You can collect your courier

If your service center doesn't know about customer value why you are providing services. I could have gone for some other courier service centre if i know at the time of booking. Wasted my time and money. Also i miss to submit valuable document on time. Way bill copy number e74588996

Hello there,

I have been using your courier services for more than 10 years now. I have a business for which at the end of every month i send the bills to my clients worth lakhs all over the country using dtdc east anandbagh. I have also had faith and thought that dtdc east anandbagh was doing a great job till recently.

On the 30/8/17 as usual i sent bills amounting to rs 1, 00, 000 to bangalore (Attaching pics for your reference of the receipt) addressed to mr rateesh with tracking no f10446617. I had paid the normal fee of rs 105 for this courier as this was good for me.

On the 4/10/17 again i sent bills amounting to 1, 25, 000 to bangalore (Attaching pics for your reference of the receipt) addresses to mr rateesh with tracking no f10448168. I had again paid the same fee of rs 105 for this courier.

Was awaiting for funds on these bills from my client from sep to nov last week. I kept writing to my clients that payments are pended constantly. Finally on the 27 of november i contacted your east anandbagh office to look for my couriers and if they were returned or delivered to bangalore.

I usually don’t keep the receipts because in the past 10 years i had never faced a non delivery issue. Requested the lady at the reception to please do a name search, pin search or a date search. The answer to this was you have to come personally to the courier office to get this done.

So i immediately rushed and tried to talk to ms lakshmi at the reception. She said leave the details and your contact number and we will look for it when we have time and contact you. When i yelled and said that it has bills amounting to rs 2.5 lakhs is when they thought it was important and only started looking for it. When the system could not trace i asked them for the procedure followed if the courier was not delivered at client address or returned. The answer i got was if its returned the sender is contacted and the courier is handed back to the sender.

I clearly and strongly said that i had received no call from dtdc for 3 months now about a returned courier. They say i might have missed their call. I run my business on my phone and get about 100 calls that i receive on a daily basis. If there was a missed call i would have returned their call.

All said and done when i insisted that the return couriers bag to be checked wasting about 1 hour already to my horror i find both my couriers had been returned back on no f10446617. September 6 and f10448168 on october 6. These were lying under the table of the receptionist for more than 3 months without a single effort by dtdc staff to return the courier back to me.

When i asked ms lakshmi she said i don’t know the delivery boy s name is srikanth and he is on off today. So i cannot say anything.

So ill mannered. Is dtdc sending my bills free of cost.? What is the responsibility of staff of dtdc of dtdc for that matter? There were about 100 more couriers in that bag. I feel sad for people who trust dtdc so much. The attitude of ms lakshmi is hopeless. The least she could do was say sorry. The best part is she did not even have regret. She was like not my problem.

I am still waiting for those payments from my clients. All because of the sheer careless ness and ir responsibility by dtdc and staff. Is dtdc going to pay for my suffering and compensate 2.5 lakhs.??? I have been busy with personal emergencies and hence could not write earlier.

I am taking this up with the consumer forum. Will definitely put it on social media. So please watch out for your space on social media. Please be rest assured i shall take it upto the top most guy in your organization.

I pay rs 105 + rs 105 and rs 225 for screw up and my courier to be delivered urgently.

Dtdc world famous does not care about customers issues. Fantastic.

Its sad that because of a few # who don’t understand service you guys are falling down on your brand name and image.

The saddest part is my office is less than 500 metres from dtdc east anandbagh office. I am worried of the plight of ignorant people.

Hoping for some action atleast now.

Attaching copies of all the receipts.

Thanks

Deepa mishra

[protected]

I work in company in 2014 last 3 years ago but have not my pf on this date i applied for my pf 3 to 4 time but i didn't come reply.. N not give properly reason me for my pf... I complin thats way.. Bcoz i have not my pf last 3 yers... N complny doesn't reverting me.. I request to my omcomplny giving my pravident found pf.. My economically condition nt

Its more than a month that i had comolaint at your dtdc local and tirur office about non receipt of my shipment. No response yet. Its pathetic. Very irresponsible. After frequent reminders now they have mentioned about this portal. Your office staff gives too many numbers which is of no response.
Please resolve soon.
Consignee name. Kamal chandra
Your branch which lost my shipment is nilambur, malappuram 679329
Authorised persons number [protected]

Hi dtdc india,

Congratulation for such pathetic courier and customer service.

You customer care that is[protected]Bengaluru) does not answer any calls. Your customer support email [protected]@dtdc.com does not reply to any emails.

My issue is as described below:

I booked an important courier to be parcelled to west bengal from bengaluru on 18/12/17. So i chose dtdc premium express (Which promises to deliver the package next day) they even checked the pincode and confirmed it.

The person in charge in that branch charged me inr400/- for the service and handed over me the receipt.

Today, is 20th afternoon and the courier has still not reached the receiver.

I tried to call you customer service number bangalore[protected], wrote to you an email at [protected]@dtdc.com. No replies at all.

In your website when i put my consignment number to track all it shows is in transit.

In future, i'm not looking forward to use your services and neither will recommend anyone to use this.

Thank you for reading.

I hope you will acknowledge this issue and take some action.

Booked a parcel on 10th of dec. It should be delivered on 13th or 14th. But without calling me the status was updates as "delivery rescheduled". Now 18th dec they simply returned the parcel to sender. When contacting the customer care, they are simply giving informations and not ready to help us.
I think the delivery people are not interested to come my place and deliver.

Dear sir,
A pursel was sent from my home on 14th december from lakhimpur to tinsukia. It takes one day to recieve tinsukia. I have checked on 15th by calling the local centre and they told me that it had recieved. But yet they are not deliverying it. Today is 18th dec. The product which has to be delivered on 15th they haven't delivered yet. It's very urget for me to get the product by tomorrow. The delivery service of dtdc in tinsukia is very poor. I hope u'll look at my problem and take action.

Jugantor konwar.
Consignation number÷k07432750

Have sent my important medical claim document from indore on dated 07/12/2017 (Which i have to submit to the claim company urgently), to hyderabad. Online uptade last 11/12/2017 that status was showing in website but after that till date 11/12/2017 status is the same. And i am taking follow up since last two days to customer care and person who is handling indore office, but from all the person i am getting different answer and actually the company didn't know where is my parcel as the parcel having much important document, so i haven't seen this type of bad service of any courier company. If my claim company refuse to accept document as it is not delivered in time than who will take responsibility.

Awb no. H05761119 to be delivered to chinsurah, hooghly has not been delivered. Yet status online says it is successfully delivered to a different town serampore, hooghly on 13th dec. Need resolution asap.

Package was dispatched on 12th dec from hyderabad. The package included electronics equipments and dtdc appears to be cheating the customer by stealing from them.