DTDC Courier & Cargo Complaints & Reviews

I booked an international parcel from india to bangladesh.
I was told that the consignee will receive the parcel in his hand, and the

Delivery is door step.
Now, a 3rd party company "aramex" has given some bunch of paper to the

Consignee and asking for money to deliver the parcel.
They are saying it is the custom charge.
But when i booked the parcel i clearly mentioned that the parcel should be

Delivered in hand without any payment made to the custom.
And rajnish mishra (Santi global logestic), belapur navi mumbai, has ensured

That it will delivered in hand and no custom charges is required.
I mentioned the value of the parcel is rs.1500/- and they change the price to

Rs.4350/- without informing me, and when i came to know they told we

Changed because it was under value.
So, they change it without informing me.
And they are using 3rd party to deliver my parcel, and they are asking for

High amount to deliver the package and harassing my consignee.

When i read the point number 9 in the receipt which i got after booking my

Parcel, it says "i/we hereby agree to all terms & conditions printed overleaf
This consignment note".
However, there is nothing printed on the overleaf.

The details where i booked the parcel is as below:
Rajnish mishra
Santi global logistic
Progressiv royal cstle chs,
Dashmesh a/c mall,
Shop no 03
Plot no 75
In front of bikaner sweets,
Sector - 19/20
Near total car mall,
Cbd belapur
Navi mumbai - 400614

Consignment note number : n98340145

Regards
Shabbir
[protected]

Consignment number v43151372, its one of the most important documents related to airlines. Sent in rush by trusting dtdc, premium service paid inr 680 for the same.
1) it didn't reach the next day before 5 pm.
2) receipt have a contact number which is 25582211 of commercial street branch. This number is invalid.
3) customer service doesn't answer call for first 10 times minimum. Then they gave me 2 numbers [protected] and also [protected] both number doesn't connect.
4) online it shows courier reached but courier didn't reach as of now.
5) plz allocate someone on urgent basis else we have to put a fir for police action on this case.
6) i shall also demand refund for the premium cost you have charged me 680 for what?
7) plz advise where can we see the charges had been charged correct or not?

Respected sir, i'm fauzia sheikh from aurangabad, maharashtra. I have sent a 10kg parcel on 29nov to yakut poora hydrabad. Also paid the money. Bt still that parcel is not received. I'm a business women n that parcel is of my order of some dresses. I'm facing so much problem becoz of the courier service. I'first time used ur service and faced the problem s, also hydrabadi courier boys never called my client also. Now who is going to pay if i had loss. It's too bad i'll never use dtdc.

Have ordered one saree and the seller choose dtdc. Didn't ey deliver to the address and they said they have sent back to the seller. Seller said they didn't receive the saree yet. Keep following up but no response. Its been 2 months product has been in the hands of dtdc people. So bad and worst service ever seen. Very irresponsible. The seller said to me they sent it to them in a bulk van but its taking 2 months which is unbelievable. Please take necessary action. Otherwise deliver the product as soon as possible.

Booking date 02 nd - December-2017 Raipur to Chatral
but till date not delivered..
please check and resolve As soon as possible. Didn't ey deliver to the address and they said your area not service available. . Keep following up but no response. Its been last 15 days product has been in the hands of dtdc people. So bad and worst service ever seen. Very irresponsible..

A stereo amplifier booked from jabalpur to hyderabad, was recieved in badly damaged state even when the box was marked handle with care, electronics item. The package was couriered on 23rd nov from jabalpur the reference number was d36736026. Was received on 1st december at hyderabad.

Please compensate for loss of value as given at booking time for 9.5k

Sir
Sorry to lodge a complaint against poor quality of services. Consignment which needs to be delivered at lumding 782447 within the stipulated date but after tracking it is viewed that the consignment was hold on guwahati hub for a long duration from 18th september to till date. i couldn't understand why such happened as it is presumed that it is usually delivered within the date. So plz do the needfull action immediately considering the loss of goodwill and monetary loss of myself. Consignment number k03251554

Sender address.-

Bashu biswas

Barsha handloom

Habibpur

West bangal-741402

Receiver address-

Subrata karmakar

Pranab vidyapith high school

District - hojai

Po - lumding

Pin - 782447

I ordered products from asos (London). My estimate date of delivery was 17th november. I have paid all the custom duties to wn direct for clearance of my products. I have uploaded my kyc documents online on the dtdc website. I have also sent the copy of my adhaar card to dtdc. I have till date not received my shipment. I have been calling dtdc since a very long time to a particular person concerned and she has been telling me everytime i call her that it'll take 5 days more. This has been happening since 17th november. Please inform me that how much more time do i have to wait for to receive my shipment. My order/tracking number is[protected].

My consignment number was e74184039 which was supposed to be delievered in patna on 6th and acc to the frenchise feed back he assured me tat it was delievered on 6th bfore 5 pm only tracking is not updated due to some reason. Today i got a call tat its going to be delievered today. Already the counter closed yesterday 5 pm. My complain is about your delayed service bcz of whoch i lost my job oppertunity and exam fee which was non refundable extra charges paid to your company for assuring me 100 percent delievery and frenchisee ([protected]) who gave ne wrong feedback.

Consignment book on dt 24/11/2017 from yavatmal maharashtra franchise but this consignment yet to received at my office deatils as follows,,,,,
Booking date 24/11/17
Consignment number :m58986089
Franchise : yavatmal
Receiver adress :
K dass and sons
Shop no. 11-12,
E/1, navrang building,
Murbad road,
Shahad -421103 (Kalyan)
Mobile [protected]

My consumer number is z47959220. My courier tracking details shown not deliverd from 4th dec. Im trying to contact branches, mumbai, delhi, kalyan local office, ulhasnagar local office, but not a single contact connected yet. All that numbers given in website are unable to receive call is very bad. Plz take action as soon as posible n deliver my parcel soon. And please check your given contact numbers for customer service, all are not responding. Kindly request to salve my issue as soon as posible.

I was expecting a courier from uk. It reached mumbai dtdc office and i got a call from them regarding custom duty. I paid the custom duty and completed all the kyc formalities with conformation message from them that it has been dispatched with awb no :[protected].
Its been a month that i havnt recieved my package. Please help me out or refund my money i paid for custom duty.

Hi,

We have sent an article to our customer in jaipur odissa. The supplier is from mumbai and the parcel started on 8th nov from mumbai hub and it reached bhubaneswar on 11th nov but till today, 6th dec the product not reached the customer.. We have followed up no of times to bhubaneswar hub to check the status.. Very bad response and many times they are picking the call and keeping aside or disconnecting..

With this kind of service, being a business man, how we can trust dtdc in future and also, there is no clue where to reach and how to find.

I have dropped couple of email reminders as well but no response till date.

Finally i forwarded the email with my concerns to below mail ids which i found in internet but no reply yet.

Email id 1 - [protected]@dtdc.com
Email id 2 - [protected]@dtdc.com
Email id 3 - css.[protected]@dtdc.com
Email id 4 - [protected]@vsnl.com

As a last hope, i am raising my concern here, please take a proper action and resolve the issue at the earliest.

Thank you,
Srilakshmi jami
[protected]/[protected]

Dear sir,

I have book a flight ticket from bagdogra to delhi, vide booking id emt23808556 dated 21 august 2017. There was a offer of foce wrist watch.
They provide me dtdc consignment number z39449363. When checked it shows out for dilevery and same day delivered, no any dtdc courier man call me and come to me, next day its shows delivered. But still i am not get that courier

My address is:
Dinesh sharma c/o punjlloyd limited, near nrl patrol punm, village rangali bazana, po - madarihat, dist alipurduar, pin 735220

Dear sir,

We have sent a courier to m/s essel propack ltd. Solan hp on 28.11.17 & the courier has not been delivered till now.

The status of the courier is showing on net is delivered but the courier has not been delivered till now.

Please find below the awb no. & arrange to deliver the courier urgently.

Thanks & regards

Santosh mishra
[protected]

Nilanchal packaging pvt. Ltd.
Surajpur, greater noida.

[protected]@yahoo.com

The person rajesh kumar employee of dtdc in office kangra uses the abusive language with me while asking about my shipment... So please take strict action in behalf of this... Acc to dtdc tracking my order transist in 2.12.2017 at 11:40 shown in attached documents. And he mr rajesh ise abuse language neglect to give the shipment nd said me take ur shipment i[censored] can... So please take action regarding it...

Sir..28 nov 2017 ko 9.5 kg ka courier mere dost ne mujhe bheja... Aur mai allahabad me rahta hu... Lekin aajtak courier wale ne phone ni kia aur na hi aaj tak mujhe courier nahi mila... Mere courier ka consignment no. D39196768 hai... Jabki mujhe bahut hi urgent hai us courier ki... Courier wale ne apna no bhi galat daal rakha hai google pe.. Arthat jald se jald mera courier pahunchwane me meri madad kare
Ashutosh yadav

Hello team,

Consignment h04944690 is booked on 27th nov 2017 and its not yet delivered, today its 4th dec 2017.

Envelope contains very important document i. E. Adhaar card

On tracking portal its showing in transit and out for delivery dated 28th nov 2017 but not yet delivered

Regards,
Sriniwas panchal

I like to inform you that on 28th november, 2017 from jamshedpur i sent one very very important documents (My life certificate) to the branch manager of bank of india chakradharpur branch at chakradharpur, singhbhum (W) jharkhand via your courier service and consignment number is: k07573165.

But shocking is that till now it's not deliver to the bank and due to it am come in very very big problem which you never understand!

It is completely shameful for a dtdc courier for not doing so at jamshedpur to chakradharpur delivery..

Then why should we book in future for the most worst service in courier industry...
Helpline desk are all # as never possible to communicate at any part of the day and noreplay of mails.

How many days should take for jamshedpur to chakradharpur delivery???

There is no log available for the position of the consignment.. Why why...???

So you kindly update me the status and please deliver it under today evening anyhow! Otherwise i will take legal help against your fraud courier service!
I hope that you will definately cooperate me about it!

Thanks and regards
Aparajita dev singh roy
[protected]

Dear sir,
Have booked courier from gangtok on 22/11/217 vide reference no k07224005. After booking they issued me booking slip with stamp on 22/11/2017 but till date item has not been delivered and their office is not responding when i wrote them mail. I want to know who is responsible for delay and who will bear the losses. Need your support on this.

Karma
[protected]