DTDC Courier & Cargo Complaints & Reviews

I had used dtdc courier service for sending my tv to my home. They had charged me extra for its proper packing but they had done nothing extra except that is provided with new tv. Also from seeing the condition of consignment, it can be clearly seen that any pointed object has hit the tv screen and damaged it. It is clearly due to there mishandling the product.

I booked an express next day delivery of my home keys from delhi to rishikesh with consignment number v41301068
The man picked up my package at 11.30 on 23 oct 2017 am promising next day delivery.
I found put that in spite of issuing me a receipt and booking of the package on 23rd, he dispatched it on 24th - the day it was supposed to be delivered.
My family had no place to stay for a whole day.
Dtdc should take...

I sent a letter to delhi on 13.09.17 vide cosignment no. K03534958, but while tracking, status shows that letter has not been delivered to delhi and that letter has been returned to salt lake, kolkata on 22.09.17, but till date (14.10.17), it has not been returned to our address-dd-24, ieswm, sector-i, salt lake, kolkata-700064. For this, i have sent complain three to four times, but no response from dtdc i got. This is so bad service by dtdc.

Dear sir,

Our material were booked through air on 16-oct-17 and supposed to be delivered by 18-oct-17 in guwahati but unfortunately it has still not been delivered causing a huge loss. Please do the needful to ensure the delivery by today.

We are continuously trying to contact to dtdc but nobody is giving me proper response.

Today is 24-oct-2017. We are loosing the client due to your service.

We are unable to get any update online, offline or any other means after rigorous follow up since 18-oct-17.

We are very disappointed with the service of dtdc.

A consignment has been sent from dtdc courier services from jaipur to mathura with consignment number z35108410. The consignment has not yet been delivered but online portal of dtdc shows that it has been delivered successfully on october 16, 2017 (Pfa snapshot from website of dtdc courier services). Dtdc, please provide the information to whom the consignment has been delivered and contact details of the reciver. And if the consignment has not yet been delivered then why the false information has been provided on website?

For your information, consignment was booked on jaipur office for mathura. Address of addressee can be shared on request.

My contact details are : mr dinesh kumar varshney (Dinesh. [protected]@gmail.com, [protected] / [protected]).

We are very regretful to inform you that the dtdc courier service is not standing with it's word of providing services within 72 hours. We stay in noida sector 15-a and very hopefully our parents from assam send a gift item for their son-in-laws birthday for 21st october. They delivered the item on 18th october bearing airway bill no. V40796826 but unfortunately we received it today on 23rd october.
It was suppose to be a beautiful surprise but it didn't happen because of some negligence on your part. Please do consider the situation seriously so as to regain the trust with your service.

Thank you and regards

Hi,

We have sent a parcel of 1 kg to sindagi location - near vijapur karnataka.

Consignment number - v[protected] sent on 16th october 2017,. We have paid a higher payment - which is green delivery line. It was supposed to deliver on 18th of october 2017 - but as on today 23rd not - not yet delivered.

There is no proper response to the calls - sindagi - [protected]

Kindly let me know the status - [protected]@gmail.com

Consignment no - d37575730 booked on 11th oct, reached at pune hub on 15th oct, still not delivered to warje area (Recipient address). No response from [protected]@dtdc.com yet. It is now 7 days, status is still showing as in pune and last updated on 15th oct itself. Pune head office does not pick up the phone ([protected]) either and other's are switched off[protected]. Complaint no through dtdc agent app is 08961584. Please let me know what more i can do to get my parcel delivered. Please revert back on email at least.

I letter has been forwarded through dtdc vide no. K[protected] from lumding for guwahati on 18.10.17. Lumding is about 200 km away from guwahati with all possible means of transportation. But till date i. E. On 23.10.17, i have not yet receive the same. I contracted dtdc counters of guwahati over telephone but they did not responded properly. I even tried to contract their regional office of kolkata but failed. It is pertinent to mention here that while booked the letter at lumding, they assured to deliver the same within 2 days.

I couriered some documents to italy on 10 october 2017 (Tracking no. N[protected], but as of today not delivered the documents. I raised a compliant online by using dtdc website and also send a mail to customer care, but no response. I tried to contact land line number of dtdc hyderabad customer care, no body attending the phone calls. These documents are very urgent to deliver to customer, but no response from dtdc and i'm able to resolve the issue with them.

Consignment no - k04486925 booked on 16th oct, reached pune on 17th oct, still not delivered to pimpri area. No response from [protected]@dtdc.com. From facebook got a message that delivery is delayed due to diwali holidays!! It is now 7 days. Tomorrow i will be reaching pune personally. If i would have carried the parcel it would have been better. Pune head office does not pick up the phone ([protected]) either. Complaint no through dtdc agent app is 08922780. Please let me know what more i can do to get my parcel delivered.

I am from tirupati, i have send a package to the hyderabad on 10/10/2017.. Which is supposed to be delivered in two days... But it is not delivered till today.. I have been trying to contact the customer care, and the some dtdc staff who is responsible for delivering the package since a week or more.. No one is responding... Please take action against this dtdc parcel service... They are playing with cunsumers trust..

I do not recommend dtdc to anyone.. I have added my consignment number below pic.

Consignment no z38553404

I booked consignment on 26 september 17 but till today neither it is delivered at destination city nor any rep of dtdc contacted me. 3 times i have sent mail on their complaint email id to get the update on my consignment. On 14th october first time they have updated dtdc tracking portal and it was showing that destination address is out of service area. Via mail i request dtdc to return my product on my origin city but till now no action has been taken by dtdc. The consignment contains an important documents and i need them urgently. The customer care is also not responding on any tele nos available on their web site.

M a seller, my corrier for my customer dispatched on 6th october.. After 10th october to 20th october i tried calling the dtdc corrier in kannur, kuthuparamba and thalasser.. The three corrier office didnt take the call. On 20th october i go to office.. They tell it is returned on 10th october.. They didnt call us and also didnt take our call.. My customer now firing me. My track id is z39225801

The consignment booked through aakasha vega logistics, hyderabad has still not reached. Concerned office of yours at delhi was called up today[protected]/56 were called up for update. Your irresponsible staff did not bother to pick up the phone. It is a bhai duj gift which needed to be delivered today. If this problem is solved tomorrow, it will defeat the purpose.
So do not boast yourself by showing this as "problem solved" in your website tomorrow and give the impression that you have no pending complaints. You must take adequate measures for their negligence of the basics in the service industry.

Sat, 21st oct'17|15:19 hrs rto received at hub raipur
Sat, 21st oct'17|14:39 hrs rto received at hub raipur
Thu, 19th oct'17|12:24 hrs rto processed & forwarded from hub delhi air hub
Thu, 19th oct'17|11:44 hrs (Surface scan) rto received at hub delhi air hub
Thu, 19th oct'17|10:19 hrs rto processed & forwarded from hub delhi hub
Thu, 19th oct'17|04:32 hrs rto processed & forwarded to hub delhi hub
Thu, 19th oct'17|00:46 hrs rto received at hub delhi hub
Wed, 18th oct'17|21:36 hrs rto processed & forwarded from facility vaishali
Wed, 18th oct'17|20:58 hrs rto processed & forwarded to facility vaishali
Wed, 18th oct'17|19:42 hrs booked at facility vaishali

I have booked a parcel for my sister as diwali gift within the same state. I. E. Assam.. From guwahati to duliajan.. On 17.10.17 at 11.00am. My consignment no is k04856475.. But in reality the dtdc personal just gave me a receipt and booked my parcel on the nxt day noon i. E. 18.10.17 and on evening it showed out for delivery and on the nxt day the status on 19.10.2017 it showed undelivered reason weekly off.. And after two days it shows out for delivery.. When i called the regional office i was informed that the parcel left yesterday i. E. 20.10.17 n will be deliverd by monday i. E. 23.10.17.. Now my question is why it takes an week for a parcel to get delivered within a state where the distance by bus or train is 12hrs.. N also why it was dispatched on 20th instead of my booking date 17th.. N for ur favour my sister hav not got her diwali gift yet.. Who will be held responsible for this.. Moreover the regional office personal dont give a dam what o want to say.. They just say it went yesterday u can contact the destination dtdc centre... I want to resolve this..

Sir, we sent a parcel from dtdc branch, near north shirdi sai temple, health city, visakhapatnam-530040 around 15 days back to sharda university campus, new noida, delhi containing eatables to my son. The parcel didnot reach even today. Unfortunate, i trusted your courier. My son missed them for diwali. No redressal even after my continuous followup from the vendor.
Pl. Redress.
Murali manohar, phone no. [protected], e-mail: [protected]@gmail.com

My father had shipped his medical documents post surgery for mediclaim reimbursement purpose on 10th october 2017 from trissur kerala to powai mumbai. It has been 10 days now but the shipment is not received yet.
I have to submit these medical docs before 24th oct 2017 to my mediclaim agency else i will not be able to initiate the claim. Need help

I had sent a courier through dtdc from ludhiana to bangalore on 5th october 2017

The courier weighed 6 kgs when dispatched. The courier that was received at bangalore on 10th october, 2017 was tampered with and 1 article was missing. On finding the same i immediately rushed to the dtdc courier services from where i had sent my courier but mr singh helplessness in the issue and refused any kind of help in this issue.

For your further reference my courier details are d35872297.