DTDC Courier & Cargo Complaints & Reviews

Hi all

There is a consignment (D[protected] booked on 6th october 2017 from varanasi to pondicherry via dtdc courier, i have been tracking the shipment through dtdc tracking website, as soon as the tracking shows "rto received at facility-pondichery", then i called the dtdc office in pondicherry ([protected]), but the lady at this number [protected] denies that the shipment has not reached pondicherry and reply to me rudly.
When i checked the tracking site again, it shows"rto received at hub-chennai hub". I donot know why this shipment is back to chennai, but the lady at the helpdesk keep saying that the shipment has not reached pondicherry. If that is the case why should the tracking site shows "rto received at facility-pondichery" and then "rto received at hub-chennai hub", is the site wrong or your customer desk lying at me?

I have also booked a complaint (Case no.[protected], but when ever i call the number [protected], no one picks the call. I would have called them atleast 50 times.

Regards

Selva

Sir,

We have book 2 consignment on urgent basis one on 7th and 9th october to ujjain m. P. Inspite of repeated followup we were not given correct information. More over the dtdc staff of both ranigunj, mahakali branch mr krishna and begumpet branch madam very very rude and unprofessional in their approach. They gave misleading info that our consignment had been delivered but in reality due to their negligence the material had been sent to goa. Inspite of our repaeted follo up no response from their end.
Being in the service industry this kind of bad and irresponsible behaviour is not tolerated. Today is13th and as of date our material has not reached destination. Due to dtdc s irresponsible attitude our very urgent courier has got delayed and no regret of any kind fromthe employees. I had given a written complaint and asked for refund of my amount rs 250 and rs 150 but till now no complaint is recorded nor has my amount been refunded

Very strict action is required to be taken by dtdc against mr krishna, mahakali branchand ms jyothi begumpet branch. If our complaint is not recorded for strict action we are also marking a copy to consumer grevences division

Consignment no:h03868074
Consignment no:h03868679

Dear sir,
A consignment book on 10.10.17 from kanpur to gorakhpur, dtdc couior kakadev branch but consignment not delivery on mention address in gorakhpur & no body had confirm where is the consignment, neither kakadev branch nor gorakhpur gandhi nagar gol ghar branch reply me till time.
We have to inform you the pod no v40043339 dt 10.10.17 booked dtdc plus charges 236.00 has been deducted at the time of booking,

Hello,
I m online seller despaching minimum 10 parcels a day to dtdc courier services (Boriwali west) branch but m not able to knw whr my parcels goin my clients not receiving on their part dnt knw whr dey are missing... The guy prateek in the office just giving one another excuse. Just i wnt my three courier back. I expect a satisfactory reply. Thnx

We have sent a consignment thru dtdc from rajahmundry to chennai vide doc no h76169196 on 04.10.2017 but is yet to reach the destination. Upon enquiry we are informed that its in their office with same address and asked the receiver to go and collect the same.

We are very much upset with their service and wants the consignment to reach the receiver immediately without delay. If the contents are damaged dtdc will be held responsible for and they will have to bear the entire cost.

I have shipped a courier from jaipur to ahemdabad.
Consignment no. D37745219. On 9th october 2017.
3/61 g. H. Board,
Additional colony,
Near raipur mill,
Saraspur-380018
Ahmedabad.
Kuldip a. Barot
On this address.
And now when still parcel not deliever to reciever so i checked so status shown reciever shifted.
But today few min. Ago 1 parcel delivered on this address by bluedart.
I am regular user of dtdc from 7 years but for this miss happening i dont want use your service. And i request with you please solve this issue as soon as possible.
And when i told with dtdc maharani farm jaipur office. They told me that i am rude. So plz tell me we pay for better service and when you not give positive response so what should i do.

Hello team,

This is to bring to your notice that i had sent some boxes from bangalore to west bengal.in one of the boxes, there was a glass top gas stove. It was clearly mentioned to the packaging team that it is made of glass. And to make sure that it is mentioned as fragile and handle with care. It reached our place in broken condition. And the dtdc delivery people mentioned that the item is thrown from the top of the bus. Pfa the pictures of the product.

Having a such good name in market, we trusted dtdc and choose them as our courier partner. But it is very disappointing to see the result of our trust.

Kindly let me know what policies dtdc has for compensation of goods broken due to mishandling. Else i may be forced to file a case in consumer forum.

Consignment number - d35633511

Regards
Dipika mishra

We have booked consignment as on 17.04.2017 from dtdc, vanchiyoor, trivandrum office. They have not delivered materials at customer yet now and tracking site shown as transit doc no. D[protected]
Customer address: muthoot fincorp ltd, ground floor bhadrari
Nilaya #2 malur hosur main road, kolar malur
Karnataka 563130 india. But your tracking site shown as transit this consignment

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Consumercomplaints.in › dtdc courier & cargo › dtdc courier & cargo — parcel not delivered yet
[resolved] dtdc courier & cargo — parcel not delivered yet

1 review
Hi himani1525 on mar 14, 2017
Submit a complaint
Dear sir,

This is actually 2nd time i am facing same problem.

Always online status is : not delivered. Recipient was not present.
Even though address is correct. Contact no is correct

They never call.
They never even come. Lying all the time.

Please do needful.
My one courier is still pending at chiplun brance.
Courier reference no : a38519570
Recipient info : rahul choudhary
Address, : durga hardware aniket sopping center khed pin code 415709 maharashtra
Contact : [protected].[protected]

- date of incident: 11/10/2017
- client: dtdc
-full description:
Order is not delivered, but the tracking shows it is delivered.
Dtdc tracking id: b47518746
- problem : i called the customer care multiple times, and they are not resolving
The issue, i asked them to sent a confrirmation main that i called them and they will resolve the issue, they are not sending the mail too.

Dear dtdc team,

There is one courier i have to received from bangalore but not received till date. The sender has send me this courier 2 times but i don’t received the same from your couier company.


1) pod number – b[protected] on this pod i have mentioned my office address but your company not delivered the same on my office address. Also your company not call me before sending this back to banglore; as i tack the status below status is showing “ not delivered (Person shifted)

2) pod number - b06678634 – against this pod i have provided my residence address but also i have not received the my parcel below is current status.

I am completely fed with your poor/bad/ worst service. Please also find my attached mail on which i provided correct address to sender.

Request you to kindly resolved my issue on the earliest.

I made a booking on3.10.17 from narasaraopet who r sharing with guntur towards hyderabad, new bowenpally. But still to this sec that is mot reached to the consignee. Nobody is taking responsibility & not at all answering. Each one is passing to another one in an escaping manner. Even an international courier can also reach in this time. Take action seriously

Dear sir madam
I have given box for delivery to usa on 7 oct 2017 saturday now its wednesday 11th october 2017 location of box in pune not known on etracker!!
After trying all numbers for customer service (None reachable) tried all numbers posted on internet all dont work just ring!
Dtdc cannot locate the box in 4 days still box location in pune not known. I guess post is better than dtdc worst in customer experience only good ads for diwali but when comes to service nobody recives call or responds
Please locate the box and call me when it will reach chicago il for diwali
Poor show dtdc!!
Raghavan ramakrishnan

Hi,

Dtdc is not delivering the packet.. Charging huge amount and after 15-20 days returning the packet. I raised a ticket to dtdc customer care but they are not responding with resolution. They are simply closing the ticket. As per the tracking the package was "out for delivery" on 26th sep'17|10:26 hrs and 02nd oct'17|15:00 hrs status is saying "not delivered". Even 6 days are enough them to deliver the packet? I am wondering they are working on national holiday (2nd oct - gandhi jyanti). Again they tried second attempt on 03rd oct'17|19:16 hrs with status "out for delivery" and after 30 min. I. E 03rd oct'17|19:46 hrs status update with "not delivered" what a joke.. First time they took 6 days and second time just 30 min.??? There is no one in the management looking into it. Patna dtdc hub and chapra-841301 branch office updating status their own way.. And for doing this they are charging huge amount as well. I tried to take help with customer care and escalate this issue but dtdc customer support is also worst. They are not replying to my query and simply closing the ticket (Case#[protected].

Request you take this ahead and help me to fulfill my lost from their fund. I have attached the email statement and tracking status.

Hi there,
My name is rahil khera from gurgaon recently someone has sent me an expensive watch through dtdc and on monday 9oct 2017 its reflecting in dtdc site that it has been delieverd to security guard but there is no security guard at my place or nearby when i called them to raise complaint they putted me on hold and hung up on me and then didn't even answered the call.
If anyone can suggest me to either lounge an police complaint coz im rdy to screw that person who has missed my expensive product.

Sir i had sent a courier to ghaziabad on 7/10/17. Through dtdc courier kknagar branch. The parcel has reached ghaziabad but they have not yet delivered it to the concerned person. I have vb mailed the dtdc but no response. No proper responsefrom the customer care people my tracking number is c78691785. There is no proper update from the courier people. I have paid 135, for the courier. Kindly look into the matter

Hi,

I would like to draw your immediate attention to a serious case of fraudulent activity that had been committed by dtdc staff of moulali, kolkata center with respect to a very urgent delivery of some important medicines for my daughter who is staying abroad at finland.

I contacted dtdc moulali center on 5th october 2017 over phone, and told them that i urgently need to send some medicines for my daughter via mr raman who is staying in bangalore and who will be leaving for finland on saturday 7th october 2017 evening. I very clearly told them that only if dtdc can confirm the delivery of the medicines to bangalore by saturday evening (5 pm ist), i would be couriering the parcel otherwise not. To this they confirmed but said that it would incur emergency service fees. I agreed to pay that immediately, and asked them to pick up the parcel from my house. Repeatedly they confirmed that it will reach bangalore by saturday 7th october 3 pm ist latest.

A person from dtdc came to my house on 5th october 2017 evening to collect the medicines and again he reconfirmed that there is no need to worry at all and that the medicine would reach mr raman in time, as he would submit the medicine in moulali office by 6th october early morning. It was my mistake that i realize now that i trusted this fraud person and handed over the medicines.

I again called up on 6th october morning to know the status, and the moulali center person said that it is already in transit and no need to worry and that it would reach bangalore by the flight of 6th october itself and would be delivered to mr raman as the parcel would be going to bangalore via the 1.30 pm ist flight on 6th october.

It is only on 7th october morning, when my daughter tried to track the status online, she found that it is still lying in kolkata office. I have the screenshots that she had sent me date wise where it is very clear how fraud these people were and they had been continuosly misleading us with all lies.

Now when i called up on 7th october to moulali office, and told them about the online status, they again lied stating that it is showing incorrect status online and that it is already in bangalore. When i enquired further, they started misbehaving over phone like anything.

When again after sometime i called them up on saturday evening, strangely they now said that the parcel could not be yet sent but that they are trying to deliver to mr raman by 11.45 pm ist on 7th october at airport. They also sent me sms for the same. Later i came to know from mr raman that they called him much much later when he had already checked in and it is clear that it was done purposely because the parcel did not arrive in time at all.

Also, failing to deliver the courier, i would atleast expect that the parcel reaches back to me but i have absolutely no intimations from dtdc that it was undelivered. I can check from the status today online, that it is back to kolkata hub. Can you please take some actions so that atleast the parcel reaches back to me in kolkata and that my money is refunded?

Dear concern,

I am facing problem regarding my courier the docket no: is z36443998. You can check it through tracking. It is showing in your record that it has been received, but till date no one has received the courier. Who has received the courier?

There are some documents in it, which is very important. The address where the courier has to be received is vill - bishunpur post - parmeshwarpur, gorakhpur parmeswarpur pin code:- 273209.

Kindly help in finding the courier.

R. K dubey
Mob:[protected]/[protected]

Hello,

I am seller on amazon market place. Recently send 2 order through dtdc on faridabad office. Very dis-pointed with dtdc service. Both are order successfully delivered show in dtdc tracking panel. But buyer dined. He not received parcel. I was complaint in office. But he said sir parcel is delivered. Also he send me uncleared image of drs copy. I am complaint again. Please arranged clear drs copy. So i am send to customer. Also dtdc show receiver name in tracking details. Which was received buyer parcel.in next day i am again call in dtdc office. And he said sir both are parcel is return. If both are parcel return so how could be show parcel delivered. Its very bad service.

A shipment sent on the 3rd of october 2017 has still not been delivered. Shipment no is b43628119. The tracking shows it was out for delivery and status shows not delivered.
I have sent a mail to the customer care and received no response yet. None of their customer care numbers work. I have tried all th enumbers even the regional office landline numbers.