DTDC Courier & Cargo Complaints & Reviews

For kind attention of highest authority in dtdc organisation
Dear sir/madam,

I am forced to write this mail with utter frustration & disappointment at the way your organisation has handled my consignment under discussion in trailing mails. Apart from what has been stated in mails so far, i have some specific questions to be answered regarding the efficiency of your customer care team & andheri branch.

On 5th september the recipient mrs sumitra yadav contacted your customer care & spoke to a lady there who categorically stated that the consignment in question was at andheri branch & could not be delivered because of incomplete address of the recipient.
Mrs yadav dictated the complete address to the executive & was told that the consignment shall positively be delivered by that evening.

However when nothing was heard till next day, she contacted the customer care again & was told that she will get it by that evening.. Till date the same has not been delivered.

My question to you sir/madam is:-
After your customer care confirmed that the consignment was lying at andheri branch since 30th of august because the recipient's address was incomplete, where has it gone after the address was communicated?

Kindly get the the whole episode thoroughly investigated & trace the item.
I shall be awaiting an early reply.

With regards,
Col (Dr) c d gautam (Retd)
Director academics
Academy of hospital administration
Aha house, c-56/43 sector 62, noida (Up)
Tel.[protected]
Mob +91 [protected]

From:
Sent: mon, 11 sep 2017 09:40:05
To: "'noida branch'", "'vijayta rao (Manager css - mumbai)'",
Cc: "'anand patil \ (Bm bhiwandi\)'", "'ops andheri'", "'bm andheri'", "'team lead general mumbai'", "'bm bhiwadi'", "'reema oberoi \ (Sr. Asst. Mgr-north zone\)'", "'prashant mayekar \ (Mgr-ops mumbai\)'", "'manoj mehta \ (Mgr ops-jhandewalan\)'", 'mandeep singh (Head dp – operation pan india)',, "'pawan valecha \ (Rom delhi\)'",, "'vaishaliinboundcrm mum'", "'abhishek chakraborty'", "'arpita c mittra'", "'hub manager noida'"
Subject: re: z34159084

Dear

Gautam sir
Pls suggest on this matter
Shipment is not traceable till date

Rgds
Uday

From: noida branch [mailto:branchdel. [protected]@dtdc.com]
Sent: 09 september 2017 14:04
To: vijayta rao (Manager css - mumbai)
Cc: anand patil (Bm bhiwandi); ops andheri; bm andheri; team lead general mumbai; bm bhiwadi; reema oberoi (Sr. Asst. Mgr-north zone); prashant mayekar (Mgr-ops mumbai); manoj mehta (Mgr ops-jhandewalan); mandeep singh (Head dp – operation pan india); [protected]@dtdc.com; pawan valecha (Rom delhi); [protected]@dtdc.com; vaishaliinboundcrm mum; abhishek chakraborty; arpita c mittra; noidasec62. [protected]@fr. Dtdc.com; hub manager noida
Subject: re: z34159084

Dear uday,

As discussed, please suggest...

Thanks & regards
Konika pandey
Noida-201301
Phone no:[protected], extn: 206


On sat, sep 9, 2017 at 1:25 am, vijayta rao (Manager css - mumbai) wrote:
Dear sir,

Shipment is non traceable from andheri branch.

Please bear with us team is working on the same.

Cc.. Mr anand.. As discussed please support


Thanks & regards
Vijayta rao
Manager mumbai css
Email : [protected]@dtdc.com web : www.dtdc.com
Phone :[protected] customer service :[protected]
Virvani industrial estate. Opp western express highway.
Goregaon east mumbai-400063.

On sat, sep 9, 2017 at 1:38 pm, noida branch wrote:
Dear vijayata mam,


Still not resolve the case. Customer is very irritated. Requesting you please arrange the delivery today positively..

Aside andheri team,

Kindly confirm the status... Speck with your ops team to manual check accordingly.


Thanks & regards
Konika pandey
Noida-201301
Phone no:[protected], extn: 206


On sat, sep 9, 2017 at 12:38 am, wrote:
Dear
All pls revert with trailing mail with reference where is the parcel


Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 08 september 2017 12:18
To: 'ops andheri'; 'reema oberoi (Sr. Asst. Mgr-north zone)'; 'prashant mayekar (Mgr-ops mumbai)'
Cc: 'vijayta rao // css manager mumbai'; 'team lead general mumbai'; 'bm andheri'; 'manoj mehta (Mgr ops-jhandewalan)'; 'ops mumbai'; 'css. Mumbai'; 'mandeep singh (Head dp – operation pan india)'; [protected]@dtdc.com; 'pawan valecha (Rom delhi)'; 'sudhir kumar'; 'abm noida phase3'; '[protected]@dtdc.com'; 'vaishaliinboundcrm mum'; 'noida'; [protected]@dtdc.com; [protected]@dtdc.com; [protected]@rediffmail.com; branchdel. [protected]@dtdc.com; naraina (Seema. [protected]@dtdc.com)
Subject: re: z34159084

Dear

All
Still waiting for your response


Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 07 september 2017 15:45
To: 'ops andheri'; 'reema oberoi (Sr. Asst. Mgr-north zone)'; 'prashant mayekar (Mgr-ops mumbai)'
Cc: 'vijayta rao // css manager mumbai'; 'team lead general mumbai'; 'bm andheri'; 'manoj mehta (Mgr ops-jhandewalan)'; 'ops mumbai'; 'css. Mumbai'; 'mandeep singh (Head dp – operation pan india)'; [protected]@dtdc.com; 'pawan valecha (Rom delhi)'; 'sudhir kumar'; 'abm noida phase3'; '[protected]@dtdc.com'; 'vaishaliinboundcrm mum'; 'noida'; [protected]@dtdc.com; [protected]@dtdc.com; [protected]@rediffmail.com; branchdel. [protected]@dtdc.com; naraina (Seema. [protected]@dtdc.com)
Subject: re: z34159084

Dear
All respected
Sir/madam
I inform to every one i am sending this parcel noida to mumbai 28/08/2017
After 10days this shipment is not deliver till date but why?
Customer is very hyper about this
Pls suggest me


Rgds
Uday

From: ops andheri [mailto:ops. [protected]@dtdc.com]
Sent: 07 september 2017 11:28
To: reema oberoi (Sr. Asst. Mgr-north zone); prashant mayekar (Mgr-ops mumbai)
Cc: noidasec62. [protected]@fr. Dtdc.com; vijayta rao // css manager mumbai; team lead general mumbai; bm andheri; manoj mehta (Mgr ops-jhandewalan); ops mumbai; css. Mumbai; mandeep singh (Head dp – operation pan india); pawan valecha (Rom delhi); sudhir kumar; abm noida phase3; [protected]@dtdc.com; vaishaliinboundcrm mum; noida
Subject: re: z34159084

Dear bhalekar sir,
Help help me. Parcel is received 30/08/2017 but not tr cable.


Vasu

Andheri branch
Email : ops. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected],
Homegala no.4, sona udyog ind. Estate,
Parsi panchayat road, andheri (East), mumbai – 400 069.

On thu, sep 7, 2017 at 10:08 am, reema oberoi (Sr. Asst. Mgr-north zone) wrote:
Dear vijayta

Please help on this case

Thanks & regards,

Reema
Manager north zone - css
Email : [protected]@dtdc.com, web : www.dtdc.com
Phone :[protected], extn:-327, ph:- [protected]
B-101, naraina industrial area, phase - 1
New delhi - 110028

On thu, sep 7, 2017 at 9:54 am, wrote:
Dear
Reema mam

After many fallows continue 8-10 days but shipment is not deliver till date but why?
Pls revert with trailing mail where is the shipment?

Rgds
Uday

From: reema oberoi (Sr. Asst. Mgr-north zone) [mailto:[protected]@dtdc.com]
Sent: 06 september 2017 22:15
To: ops andheri
Cc: noidasec62. [protected]@fr. Dtdc.com; vijayta rao // css manager mumbai; team lead general mumbai; bm andheri; manoj mehta (Mgr ops-jhandewalan); ops mumbai; css. Mumbai; mandeep singh (Head dp – operation pan india); sudhir kumar; abm noida phase3; [protected]@dtdc.com
Subject: re: z34159084

Still waiting

Thanks & regards,

Reema
Manager north zone - css
Email : [protected]@dtdc.com, web : www.dtdc.com
Phone :[protected], extn:-327, ph:- [protected]
B-101, naraina industrial area, phase - 1
New delhi - 110028

On wed, sep 6, 2017 at 10:55 am, ops andheri wrote:
Dear madam,
Pls wait


Vasu

Andheri branch
Email : ops. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected],
Homegala no.4, sona udyog ind. Estate,
Parsi panchayat road, andheri (East), mumbai – 400 069.

On wed, sep 6, 2017 at 10:51 am, reema oberoi (Sr. Asst. Mgr-north zone) wrote:
Dear vijayta

Please help on this case

Thanks & regards,

Reema
Manager north zone - css
Email : [protected]@dtdc.com, web : www.dtdc.com
Phone :[protected], extn:-327, ph:- [protected]
B-101, naraina industrial area, phase - 1
New delhi - 110028

On wed, sep 6, 2017 at 9:47 am, wrote:
Dear

Manoj mehta sir
After many fallow but mumbai team is not deliverd this
But why?


Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 05 september 2017 18:19
To: 'team lead general mumbai'; 'ops andheri'; 'bm andheri'
Cc: 'ops mumbai'; 'reema'; 'css. Mumbai'; 'mumbai'; 'manoj mehta (Mgr ops-jhandewalan)'; 'mandeep singh (Head dp – operation pan india)'; 'branchnro. [protected]@dtdc.com'; 'abm noida phase3'
Subject: re: z34159084

Dear

Manoj mehta sir

Pls help on this matter
Shipment is not delivrd till date

Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 05 september 2017 16:47
To: 'team lead general mumbai'; 'ops andheri'; 'bm andheri'
Cc: 'ops mumbai'; 'reema'; 'css. Mumbai'; 'mumbai'; 'manoj mehta (Mgr ops-jhandewalan)'; 'mandeep singh (Head dp – operation pan india)'; 'branchnro. [protected]@dtdc.com'; 'abm noida phase3'
Subject: re: z34159084

Dear

All pls update delivery status

Rgds
Uday

From: team lead general mumbai [mailto:tlgen. [protected]@dtdc.com]
Sent: 05 september 2017 10:22
To: ops andheri; bm andheri
Cc: ops mumbai; reema; noidasec62. [protected]@fr. Dtdc.com; css. Mumbai; mumbai; manoj mehta (Mgr ops-jhandewalan); mandeep singh (Head dp – operation pan india); branchnro. [protected]@dtdc.com; abm noida phase3
Subject: re: z34159084

Dear vasu / sitaram sir,

Kindly cross check and arrange for delivery on priority.

Regards
Ankit makwana
Mumbai ro


On tue, sep 5, 2017 at 10:19 am, wrote:
Dear

Reema mam
Pls help on this matter shipment is not deliver till date
Z[protected]/08/2017
Add - sumitra yadav
C-6/402, pawanhans housing complex
Daulatnagar relief road
Santakruz (W)
Mumbai-400054
Mob-[protected]

Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 02 september 2017 17:04
To: 'ops mumbai'; 'ops andheri'
Cc: 'customer support'; 'css. Mumbai'; 'mumbai'
Subject: re: z34159084

Dear
Ms vasu
Pls revert on this waiting for your reply
Where is the shipment


Rgds
Uday

From: ops mumbai [mailto:ops. [protected]@dtdc.com]
Sent: 02 september 2017 11:56
To: noidasec62. [protected]@fr. Dtdc.com; ops andheri
Cc: customer support; css. Mumbai; mumbai
Subject: re: z34159084

Dear ms, vasu

Pls go thru below mail & do the need full

Thanks & regards,
Ranjit shilwant
Dept - operation coordinator
Email : ops. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn: 9143 / 9100
Plot no. 14, vijay nagar, near virvani indl estate
On western express highway, goregaon (East), mumbai – 400 063

On sat, sep 2, 2017 at 9:36 am, wrote:
Dear

Ranjit sir
Pls help on this matter shipment is not deliver till date


Regds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 01 september 2017 11:15
To: 'customer support'; ops andheri (Ops. [protected]@dtdc.com)
Cc: ops. Mumbai //ranjit (Ops. [protected]@dtdc.com)
Subject: z34159084

Dear

Mumbai team
Pls update status


Z[protected]/08/2017


Add - sumitra yadav
C-6/402, pawanhans housing complex
Daulatnagar relief road
Santakruz (W)
Mumbai-400054
Mob-[protected]


Rgds
Uday

My courier consignee no. Z32805129 has been sent to nagpur by dtdc courier but it is not delivered to me till 19/09/2017 whereas tracking status shows that it is delivered on 14/9/2019. For this wrong information when delivery boy has contacted then he also said that above mention item has delivered on 14/09/2017. During clarification to whom he delivered the item he only replied that he has only office stamp without receivers signature. I s this possible without consignee signature how he delivered the item. Please take appropriate action for courier delivered without signature and send my courier earliest other wise i have to go customer forum for justice.

Myself aman kumar, i posted an emergency courier to delhi as it was extremely urgent for me. They told me that it will be delivered within 72 hours, but its more than 15 days now and the courier is still not deliverd. My consignment no is z30509056. Even i went
To dtdc franchise office in nawada delhi (Cannaught place) to know about the status of my courier and they did not respond good. And he is not picking my call when i was call on customer care.

And service provider not picking my call or not giving any response his contact no is -[protected]/[protected] (Amit)

Please help me out in this issue.

Package booked in sirsi karnataka on 7 th, sep reached kalyan on 18,
Calls were never taken, comitted to deliver in 3 days, goods reached in a useless condition, the goods itself costed rs.1500/- courrier charged rs.1700/- whom to complain (Despatch receipt no. B47696378 dt.7 th sep)
Delivered on 18 th at 12.30 pm
2 nd reply

Thanks for reply, the mail was to inform you that... Dtdc is a company of poor reputation, dtdc never cares for the public, i booked a parcel on 7th sep from sirsi karnataka for kalyan near mumbai, i was promised delivery in 3 days, but the good reached me on 18 th sep.in a damaged condition, the goods itself costed me rs.1500/- i was charged rs.1700/-, the delay has caused me a loss of money and time, dtdc does not take calls, the customer servcis are worst by any standard, i wish to take the matter to the consumer forum, the last option left, if you track the number you will know... How these bunch of monkeys work.

You have to protect your image in india, dtdc is a cheat, their directors cell & contact numbers are never displayed on any web you may check this too.

I await your action please...
Thanks

My item reached on 12sep17 at palakkad hub, after receiving the item they did not communicate till now 18sep17. After tracking my consigned no b40205525 when i asked them at palakkad office, they replies we are searching your item. Today i was told them i will give the complaint to consumer court if the item not delivered today, after they are not picking up the call also. Sir this is very very pathetic the distance from their office to my house is only 3 km, then also they failed to do their job. Please rectify this problem.12sep17

Hi team,

I have sent one shipement through dtdc courier service due to some issue it was not delivered to consignee & that needs to get back to my home address but till date i have not received this courier back to my home. I have done multiple attempt with dtdc but there is no one who gave me assurance to send back my courier. The below is extract my email sent on 20 aug 2017 but till date there is no response at all.

"i have sent my shipment with tracking id - z30508418 on 18 jul 2017 from matiyala dtdc office uttam nagar, new delh-110059. On 22 jul 2017 this came under rto & till date it still on rto process. I have done multiple of follow up with mr ajit.. At matiyala office but they are failed to get my packet back, they gave me excuse every time & even he is not picking my phone even not reply on whatsup and it is unacceptable at all.
Around 10-15 days before, i called at dtdc meera bag office & requested them to send my packet at my home, then they sent an email to narayana office and gave instruction to deliver the same.
Last week, i call again to narayana office and ask for my packet but they are not aware about my packet.

I have done multiple of attempt narayana, meera bag & matiyal dtdc office but there is no one who can give me any satisfactory answer.

Now, may you please assist, how can i get my shipment back at my home or i will lost my packet & money.

Is there no one in dtdc, who can provide the right status & deliver my packet back at my home, its my worse experience with dtdc service & it shows how you are dealing with your customer.

Please assist me, what i need to do?

For any further details feel free to call me on the below number."

The above is my email extract, kindly find the attached copy of email sent to dtdc on 20 aug 2017 & screen shot of tracking id.

Kindly let me know if you require any supporting document.

It my request to you please help me to get my courier back to my home & take the necessary legal action as per your guideline.

Regards

Vinod kumar

Dear sir,
We are from maxima solutions, plot no. 56 sector - iidc, sidcul, pantnagar, udhamsingh nagar, uttarakhand - 263153.
We have received a parcel from dtdc courier rudrapur, but when open the box, box was empty. This parcel is send by himalaya drug co. Bangalore - 562162. This parcel is delivered by dtdc rudrapur to our company on 15.09.2017 6:30pm. This parcel having booked weight 5.32 kg but we have received empty box of 0.980 kg and your dtdc docket is showing weight 1.4 kg.
We are attaching docket copy for your reference. The docket no. Is b46948361
Please look the matter seriously and arrange to provide our material immediate.

Regards
Kuldeep mishra
Executive admin
Maxima solutions
Mob. [protected]

I send courier of worth rupees 4000 from Pune to Jalgaon from your office located at Narayan peth, Pune. with no D36769352 ..your service provider said they delivered it within 2 days but now it is 5 th day but I doesn't receive it..I contacted your service provider but they doesn't give satisfactory answer ...even my consignment doesn't tracked yet..it says that your no is not valid format ...this is 1st time I deal with your service and get very bad experience ...please help and do something quickly ..

I have registered complaint against my consinment number k04729223 containing some important documents which i needed in new delhi. The item was sent to me from guwahati on 13th of september which reached new delhi on 14th of september evening but till 5pm of 15th september i did not recieved my documents. I am attaching the proof herewith. The courier service has made a fake promise of delivering within 24 to 48 hrs due to which my urgent work remained undone and my precious time was misused. Please do take necessary action against this act of irresponsibility so that no consumer should ever be remained harrased like i have been. Thank you.

I did parcel courier through dtdc its been 15 days over with track number or aws :h02720656 fom hyderabad to gurgon. Its worth 1200/- product.
I tried to contact customer support no one is not picking up the phone. I sent a mail on this to customer care mail but no response. Is this the way dtdc deling with the customer s. No support in any form from dtdc.

My consignment number is m55412186 it was delivered to jabalpur to pune still not received.
Stuck in mumbria hub last 3 days no one bothered to informe. I tried to contact to customer care pune they talk to rudely they said you have to wait we will find. It try mumbai number was given by pune customer service team. No response they said stuck in mumbai we don't know why we will check get back to you. And now where we given the package jabalpur courier person told my they missed your package that's why they didn't reply even he also raised the complaint but no one reply.
Total 1 weak completed don't know where my package. Costly expensive tomorrow i am going out of town still no reply 10 thousand price for my package. My expensive clothes. On want my package asap.

I dropped my consignment a day before yesterday
No. V39681545
Of a speedy basis and it still not reached its destination
Whereas the contact number given is also not been picked by anyone
[protected]
My documents are getting delayed due to your inefficiency
The consignment reached indore but still in don't know what they are doing with it and why they are not send to the destination

It is highly un acceptable from your company i always used to prefer your company

But from the i need to think of other mode

Sir/madam,

On 17/08/2017 i booked an article at dtdc, tinsukia office with the above mentioned consignment number for delivering to mr. Baibhav biswas, house number:412-g, omega city, nh-95 chandigarh, khanpur, punjab-140301. But till date the article is not delivered.

Observing the receipt on 19/8/2017 it was seen that the pincode of the destination (The receiver) written on the receipt as 14030166 instead of 140301. Instantly it was communicated to [protected]@dtdc.com from my email id.

On aug 23 a mail was sent to me as below but somehow it remained unseen to me.

"dear sir/madam,
Greetings of the day!
Please find the details mentioned underneath for the case number : 07217153, against consignment number k02397879
As per mohali team address is not correct so pls wait we will arrange the same
Aasp

Thanking you,
For dtdc customer support team
Sonia

On 31st august, 2017 i sent another mail as below-

Dear sir,
Please let me know why the article is not delivered till date. Instead the receiver is asked to collect the article from your office. Please arrange for delivering the article at the earliest. Even no response was made by the destination office when he tried to contact.

Thanking you.

Jagabandhu biswas (Sender)
State bank colony,
Subachani road, tinsukia
Pin - 786125

(Receiver)

Baibhav biswas,

House no.412-g, omega city, nh-95 khanpur, chandigarh, punjab-140301

Later on tracking the consignment it was found that the consignment was being returned to its original place and immediately another mail was sent as under which will speak of itself.

Dear sir,

It really made me strange to receive the mail that a reputed courier service like (Your one) dtdc could not made a delivery of the shipment referred above, instead returning to its origin. We were very well aware of the situation in punjab during these days and could bear the late of delivery of the article for a few days. Moreover, the contact number of both the sender and receiver were well written on the cover of the article along with the address. You could made a phone call and ask to collect the article from your office if you were unable to deliver to its address. But not a little effort were made from your end. Does it not meant that you do not care a little to give service to your customer or you do not bother at all for the suffering of the customers.

May i now request you to make necessary arrangement for delivering the article to its destination. Hope you will pay a little effort to do so or otherwise should i think that you do not have any responsibility of delivering articles of the customers except making money.

On searching tracking history it is seen that the article received at guwahati hub on 6th september, 2017. But till date it is not received by tinsukia office.

Under the above circumstances i found no other way but to complain you for give me back my article with full compensation for harassing me for the negligence of the company i. E. Dtdc not taking responsibility of their duty.

Further i want that the dtdc should taught a lesson so that no other person will have to suffer because of their irresponsible service.

Thanking you.

Jagabandhu biswas,
Sbi colony,
Subachani road,
Tinsukia-786125. (Assam)

Dear sir my pod no. Is z10404637 yh parcel ko guma diya h or invoice me fake signature kiye h sahi address tha fir bhi package ko delivery nhi kiya gya...
Iske regarding mene consumer foram me complaint likhwaiy h uska docat no. H 427113 plese mere parcel ko return kre...

Or apke yha jab senior se yh baat boli to kh rhe h ki fir likhwa do jo hoga dekh lege...

Please help me..

Hello
Sir/madam
[protected] ko bazpur dtdc coriyar service se mene ek coriyar kiya jiska no, z27483342
Pr ye article worng delivery ho gaya hi
Sahi address pr nahi pahucha hi
Abhi tak
Anjar dtdc office se bat kiya pr vaha se bhi koi sahi response nahi mila,
Send address-tofik lodiya s/o anwar yaaqub, line no -05, plot no -02, ekta nagar
New anjar, kuch (Gujarat)-370110
From address-md uvesh alam s/o noor hasan vill+post+ps-kela khera dist-udham singh nagar, st-uttrakhand-263150
Mera coriyar sahi address pr pahuchaya jaay ya vapis mere address pr bheja jaay
Mob no -[protected]
Email - [protected]@gmail.com
Thanks

I need to get a parcel from warangal, telangana, the parcel was submitted on 4th sept in wgl, and received at chembur mumbai on 6th. But it's been a week, but till no status update of my parcel. I've tried to call them, but they've never responded properly, always say the delivery address is not under their service area. What if the food item is damaged due to long storage in that packagings, how can one not process the parcel and store it without delivery for one week and more?
If you are not willing to deliver the items then why to run the company and providing false promises to the customer of timely delivery.
If the items get damaged will you pay for the loss?

Hello,

I was going to receive the consignment with shipment tracking no. V39727808.
It was sent on 30th august 2017 from mumbai and destination was pune.
Now almost more than 10 days are over and still when i check the tracking status it is showing in_transit. When i called to customer care, they are saying they are not able to trace the consignment and now i am trying to call the customer care since morning, they are not picking up the call.

Please help me to get my consignment as it contains important documents.

I had sent a courier through docket no. R26919558 from kochi to kolkata. As per tracking it reached goria on 08.09.2017 which is around 4 km from the delivery location bansdroni.
But till date (11.09.2017) that was not delivered.
Please treat the matter very urgent. I also regret to inform you that all the customer care phone no.[protected], [protected], [protected] found busy every time.

It is been more than 25 days now, i posted it from hcl technologies where an dtdc agent would pick up from the front office. There is no single clue and we have no information where the post is. Dtdc employees whom i called are least bothered to answer our query too and disconnects our call. When will we receive our post. How long it is required to serve our post to shimoga. No single call we have received though mentioning our contact numbers on the envelope.
I need the post urgently.

Z33763933
No proper service
My parcal late more day
Medicine
Sample of a Complaint Letter against Courier ServicePosted by Joe Kerr in Complaint Letters On February 27, 2014

A complaint letter could be against anyone or any particular service. When it comes to writing a complaint letter against a courier service, you simply have to write to the company and explain to them why you believe that their services are unsatisfactory. Find out about their customer support department and write a letter to their manager.