DTDC Courier & Cargo Complaints & Reviews

My track id is[protected], a completely new bed with 2 stools nd mattress was couriered from jamshedpur to delhi. The product was broken ridiculously and the broken parts are missing further the product was delivered too late from the estimated delivery time. For which i paid rs 9440.00 kindly look into this and provide some compensation. Below i have added few pictures of the damaged product.. More can’t be added as file size exceeds.. The product is damaged so much that it’s of no use.

I have sent a parcel at 13/9/2017. And still the parcel did not reached the destination and the courier company says that it was mistakenly delivered at another state and we will be deliver very soon. It's not dtdc sir. This type of service not expected... Please do what u can but make my parcel to be delivered as soon as u people can and it's very urgent

The delivery agent has not tried calling me, instead agents bluffing that they have tried reaching me which is not for sure done. I have raised a complaint and after 3 days of raining and my followups they are saying they cannot do anything. When i ask why agents cutting the call. Is this the way you people respond to customers.
The package is hardly some 30 grams.
Minimum they should have called me when they are returning the package back. They didn't call when they are trying to deliver nor when they are returning. Now the only i answer i get is they cannot do anything.

We have sent an urgent courier to kolkatta from mumbai. Dtdc has charged rs 350 promising that it will be delivered within 24 hours.

The status is that the letter has not yet been delivered.

After repeated mails and phone calls there is no follow up from them.

Most surprisingly they are taking customer for a ride and charging huge fees of priority service but not giving the services which they have charged for.

They are willingly telling the customers to go and file a consumer complaint as they are aware of the fact not no action will be taken against them and at the end the customer is going to suffer even after paying a priority service.

My consignment no is h74894099.
Still it was not received either this end or that which is send on 11/08/2017.
Nobody responds on call.
Really the people are
Reckless & careless.
Iam not worrying about the parcel but i'm thinking about your negligence and atleast the status was also showing on online tracking "in transit"..!!!
If we complaint on any matter you will reapond and the next day the case will be closed.

A parcel vide reference number v39937976 dtd 14/9/17 was lifted for delivery on 14th of september, 2017 by your salt lake branch. And your staff member assured to deliver the packet within two days, but failed to fulfil his promise. We have chosen your plus service as that was a tender documents with top priority and to deliver on an urgent basis to guru ravidas ayurved university, punjab - 146001.

Not only has the parcel not been delivered in time, but there has been no satisfactory movements of the said consignment found updated and taken on the part of your company to give details of the delay. The consignment should deliver on 16th of sept itself but no such movements happened. It is regretted to say that we are literally disenchanted by the service provided by your company. We had to face huge financial loss due to this delay. Failure to deliver within a reasonable time and outside of the agreed deadline is considered to be a breach of contract.

I hope you will take a serious notice of this complaint immediately and must compensate the loss.
Regards
Saikat choudhury

Docket no: m56347904
This suppose to be reached to mysore-570032, dispatched from mumbai. But in dtdc tracking system it shows destination as "davangere - 583275".
The actual address given was as below,
Arun
“anugraha”
Dr. No.7140,
Vijayanagar 4th stage, 2nd phase
Mysore-570032
Ph: [protected]

I could not able to get proper response from dtdc,
Kindly resolve at the earliest, this parcel is still in transit,

Regards
Arun
[protected]

Dtdc courier (Consignment number: p[protected] containing phone, we sent to bihar, munger district, jamalpur. But, it has been 8 days and not been delivered yet and there is no recent update also in the portal. It is showing that the parcel is in transit since 17th september 2017. We have to take strict actions against dtdc if not delivered or the item gets misplaced.
Update the status on the portal earliest.

Dtdc address:

Dynamic logisit, sr. No 79/1, dighi alandhi road, next to tata office, near magazine chowk, dighi,
Pune - 411015
Phone:[protected]/11/13 / 14
Email: [protected]@dtdc.com

Docket no. B 47805938 sent on 7/9/2017 from hospet to delhi ambrane india pvt ltd c-91/7 first floor wazirpur industrial area. Near by pf office new delhi – 110052.
After 14 days of shipment (9th spet 2017), dtdc tracking system still shows that it is in transit. I have contacted dtdc customer care and registered case no. Is 07820544 and still i could not get any update on the issue.
From reputed courier services like dtdc, it is never expected this is very pathetic. Please trace the document and deliver it immediately...

http://track.dtdc.com/ctbs-tracking/customerInterface.tr?submitName=showCITracki...⇄

Regards,
Prakash. Av
[protected]

My tracking number is b47743729. This parcel from bangalore for me to hotel leonia bomarasapet, shamirpet distt rangareddy hyderabad shipped by 13 september. The parcel reach the destination city in 17 september. And today 21 september till my product is not delivered to me and not picking my phone. My number is [protected]. Please help me courier service pick my phone one time and said products will delivered by tomorrow but they not and after said we don't have your product. And after that they didn't picking my phone. I don't know what's wrong with them. Please help

Dear sir

I have booked a courier from varanasi to kharagpur under dtdc plus service. Booking agent mansi upadhyay told our representative it's for time bound delivery with in 24 hours, but unfortunately courier did not delivered yet. When my representative visited your mahmoor ganj, varanasi office to discuss branch manager he replied very rudlay that is not our responsibility. You may go to police for lodging fir.

Now i am feeling cheated. Please do needful for this.

Details -

Courier no. V39976400
Booking date - 16/9/17
Booking amount - 670/-

Somendra maurya
[protected]

We sent a courier of passport on19sept from mumbai for plus service and they took 1500 to send it to gujarat within 24 hrs... Bt till now we have not rwceived... We tryin to speak to him bt he is not recivin call n one of our relativ was been to his office but he is behaving rudely. This is v important to get it on tim we missed our flight because of him... How he can delay an important courier... Attaching receipt herewith.

The courier was booked at vijayawada by speed post on 18/09/2017, the c no. V40456372, and you have charged rs 200. We are yet to receive the cover, we have paid extra because of the emergency involved, and we note that there is no proper service. This is important document to the bank and such delay shows poor image on your compact. We have contacted your people but there is no proper response

An electronic item was nicely packaged for courier (Awb no. B[protected]. This item was delivered in delhi on tuesday, 19th sep 17.

The delhi company sent me photographs of the item delivered to them.

I was shocked to see photographs, showing the condition of the received item. The photographs of the items are given below for kind perusal.

From the photographs, you will notice:
One corner is badly damaged causing dents.
The panel is seen pushed out, damaging the electrical interconnections.

The item has been very badly handled. The delhi company will be carrying out the following additional tasks:
A) replacement of the damaged box by a new one.
B) re assembly of the electrical modules in the new box and carryout functional tests.

Thus, solely due to your errors, i will have to pay the costs towards above-mentioned tasks, for no fault of mine.

Yesterday, i went to the dtdc office and showed photographs to the person in office. I was connected to mr. Sudhakaran, the incharge. I spoke to mr. Sudhakran, over the phone. Surprisingly, he was blunt and made unconvincing statements. He asked me to send photographs through whatsapp to him and said he will come back to me.

In spite of sending the photos, he has not bothered to come back to me, till now.

Thus, i am the aggrieved and i request you to take immediate remedial action and oblige me.

Regards,

Jagadish kv
Bangalore 560079

Hi,
My product been couriered on 11th september 2017, now it s 21th still not dispatched to my place while tracking, on 14th it has reached my place and the local agent is not delivering. Have given my address with agent name and number below.
Dtdc tracking:c77472526
That dtdc service person name s iyyapan mobile number: [protected]
To address:
Panneerselvam (Annapoorani hotel), indira nagar, jayankondam, ariyalur district, - 621802

Thank you.

I am writing this complement for not attending the delivery by the delivery personnel and writing in the status "receiver refused delivery" via e-mail. My shipment awb/ consignment number is d36550545.
But receiver has not refused the shipment (I confirmed with them) and now when i m tracking this shipment on dtdc website it is showing not delivered.
I called various dtdc offices in gurgaon, each of them further gave another number to call and finally the last number[protected] and 62) i got, is always busy.
They should try re-delivery.
I am really hurt with the service of the dtdc. I here request you to do the needful in this matter.
Booked from dtdc sec 11, panchkula, haryana
Booking date 08th sep'17
Last status date sat, 16th sep'17
Delivery address:
Snapdeal warehouse
Gurgaon vulcanqc
Vulcan express, khasra no. 26//13, 14, 15, 16/1, 17/1, 18/1, 27//11, revenue estate of
Sadhrana village
City sadrana / state haryana
Pin 122505

My name is k. V. Balaji, aae, dr. Nttps,
Ibrahimpatnam-521456, mobile no. [protected]

To day i want book a anvelop to chennai from ibrahimpatnam, the booking office man says it costs ₹80 for cover, i stunned and asked him this much cost and he replies for that roghly i[censored] want book otherwise u go away, don't talk toumuch i felt very bad for his behavior with customers

Feeling very frustrated while writing this mail.

We have booked one shipment from amravati to noida docket number m55562283 same was to be booked by dtdc express service as confirmed by your dtdc amravati franchise owner (Mr. Bhalerao [protected]) and we have paid for express services also but cargo was booked in lite service without any prior information to us.

Secondly, when it reached to noida those people sent this for delivery on 18th of sep-17 but same was dropped down but no information to us that the cargo was returned back after all these we called dtdc noida office[protected] but person attending the call started using bad words. Being professional we just cut down the call and didn’t said anything.

Lastly, we still don’t have any information on the delivery status and feeling fooled by dtdc now only hope is from corporate office and customer care hope you guys will listen to our problem and provide the solution.

Regards
[protected]@gmail.com

Docket no. H75951285 sent on 16/09/2017 from rajahmundry to prajkata sathe, sai service ltd, near hdfc bank, hinjewadi phase - ii road, pune 411057.
After 4 days of shipment (20/09/2017), dtdc tracking system still shows that it is in transit. I have contacted dtdc customer care and registered case no. Is 07823820 and still i could not get any update on the issue.
From reputed courier services like dtdc, it is never expected this is very pathetic. Please trace the document and deliver it immediately.

Dear sir,
I would appreciate if dtdc behaves more matured in it services.

The consigment has not yet reached the destination.
It has medicines and i hope you do understand the significance of it.
P42866619
This medicines were very critical for my family. I hope you understand the seriousness of the issue
The courier had arrived on sat 16th, but still it is not delieverd.

What the hell is going on.
Is there no courtersy to call up or send an sms about the status.
Pathetic service.

Mon, 18th sep'17|10:35 hrs out for delivery panjim
Sat, 16th sep'17|13:18 hrs not delivered panjim
Sat, 16th sep'17|10:22 hrs out for delivery panjim
Sat, 16th sep'17|08:59 hrs received at facility panjim
Sat, 16th sep'17|08:42 hrs received at facility panjim
Sat, 16th sep'17|08:42 hrs received at facility panjim
Sat, 16th sep'17|08:42 hrs received at facility panjim

Eventaully today i had to go personally and get the delivery
Or else it would have gone back to pune.