DTDC Courier & Cargo Complaints & Reviews

Hi sir/madam,

We sent a shipment from hyderabad to erode. Shipment # v39996812. When it reached package was open. As it was a baby formula i thought of reaching dtdc to understand why it was opened. I tried calling their numbers in almost all numbers listed in contact us page. No one answered it. I sent an email with this situation and question, i got a reply that the package was delivered. I resent the question again and again and getting the same answer. Customer representative is not answering the question. Case # 07578268. Can anyone help and fix the customer care?

My shipment [case# 07578171 : tracking query case status : new... Consignment no : r26960179] is out for delivery and the delivery person has not even contacted me once. The online status is a mis route... Seriously??? Then why do we provide dtdc with delivery address???
Please do the needful asap
Your customer service is also pathetic. I tried the whole day....

Dear team i have handover my parcel with pod number:-z33844695 dtdc office near agroha mod at[protected]:00pm) that person told me today that he had delivered that parcel at[protected] but the online and the telephonic discussion with hisar dtdc person show that the parcel is handover to dtdc is[protected] and i have the proof that the dispatch date and the handover date is different. Please find the attachment

I planned for my father's birthday n company arrange ol d things told dtdc on special note it's for my father's birthday n today m expecting to surprise my father n they r saying we didn't received yet cl tomorrow if come v vl send wht kinda ans is this... Dnt u respect any person feeling with any courier... U ruined my day... Nvr use dtdc again for sure... Done with this dtdc... N i hd ligament injury i cnt evn go in. Market.. N buy new smthng really u just badly spoil our mood for today...

I was been sent a courier in dtdc plus and i didn't receive the parcel as promised.
My reference number is v39577970.
If would have ordered in normal service also i would have received on monday and in dtdc plus service also same thing.
So why charge extra money.
When call customer service they are not supportive.
I would want a refund as the service is not satisfactory.
Such useless service you and your customer care sucks.

I have booked my consignment on 1st september, 2017 at 6.45pm. Through dtdc express ltd. By "prime time plus 12.00". As per booking criteria, company were bound to deliver consignment with in next day by 12pm. (2nd september, 2017) but they were failed to delivered by that premium time. They were delivered on 5.26pm., 2nd september, 2017.
That consignment has an important documents, due to delay of delivery we have lost our business, which cost around 4/5 lakhs.
Consignment no. E73895689
Name of consignee: tata motors limited.
Rene tower 2nd floor, rajdanga main road, east kolkata township, kolkata-700107.
Name of consignor:
Avi solutions (Tata motors vendor)
No.8, netaji subhas road, roydanga unnyan pally, durgapur-713201
Contact:[protected]
Booking branch: durgapur -1, dist bardhaman
Branch address: ground floor, ananda mansion, dr b c roy avenue, durgapur - 713201, below jeevandeep nursing home
There for we have lost our business for the only cause of their poor service.

I have so many times asked and requested to clear the status but no body of DTDC is replying.
It is very shameful for DTDC .Can u help me.
Regards, Dr.Gurdyal Singh
Meerut
Mail coversation are attached .

Dear Anandji / Mukesh ji / Rajni,

plz update on the progress, c/nor is still complaning of non delivery.

-------- Forwarded Message --------
Subject: [***Spam***](Score 05.30/5.00) Re: Case# 07094328 : Tracking Query Case Status : New...Consignment No : Z30109537
Date: Wed, 9 Aug 2017 10:14:51 +0530
From: MUKESH KUMAR (CMD CLUB - CSS)
To: LOKESH CHAHAL, Branch CDG Amritsat, Anupama Bakshi (Sr.EXEC.CSS-CDG)
CC: CM MEERUT, , , Nilesh Biyani, branchnro.exghaziabad

Dear Rajani

Pls check drs / delivery person & help for eject status

Mukesh
Mgr. Css Westup
Email :[protected]@dtdc.com Web: www.dtdc.com
Ph No. [protected],

A-10/17 site-3 Meerut Road opp DPS School Ghaziabad
Pin code--201001

On Tue, Aug 8, 2017 at 6:19 PM, LOKESH CHAHAL wrote:
Dear Anandji / mukesh ji,

kindly refer to the mail by c/nor regarding fake updation. and claim. request you to kindly forward the same for urgent and neccessary action.
Gurdyal Singh
Attachments10:34 PM (19 hours ago)


to customersupport, me
Dear Sir,
I sent Rakhi through DTDC from Meerut to Amritsar on dated 27.07.17 .The same packet of courier has been received by the
DTDC franchisee at Amritsar address given here under, but the Rakhi not delivered to the receiver at the to address.
I also asked and discussed with the person on mob no- [protected], he assured to delivered on the same day of
Rakhi ie dated 07.08.17 (I have recording also) but he did not shown any action.While he is showing false receiving.Copy is attached.
Now he is not receiving my call.
I thing this is fake Franchisee .
I requested to you to please ask him to pay me amount of Rs 0.78 Lack against playing to crash emotions of sister and brother
including cost of Rakhi, courier charges and other expenses of market.
Address of DTDC franchisee at Amritsar:
AMS - Ajnala Road ( F1218)
Plot No-50,
Near post Office
Ghumtala Amritsar Punjab-143001

Rakhi post to the following address:
TO: Narinder Pal Singh
H.No-128
Preet Vihar Air Port Road
Janta Hospital Wali Gali
Opposite Central Jail
Amritsar
Contact Nos-[protected](S.Amrit Pal) It was mentioned on the courier envelop
[protected] (Daljeet Kaur) It was mentioned on courier envelop

Please find the attachment of address of DTDC courier of Meerut and DTDC courier of Amritsar
and courier slip of senders copy
I expect the help from you if Ishall not be helped by you I shall go for next step.

With Regards,
FROM : Dr Gurdyal Singh
H.No-09
Ganga Garden Colony
Mawana Road, Ganga Nagar
Distt- Meerut.
Contact No-[protected], [protected]

-------- Forwarded Message --------
Subject: Z30109537
Date: Mon, 7 Aug 2017 20:38:49 +0530
From: LOKESH CHAHAL
To: CUSTOMER SUPPORT, ;
CC: [protected]@gmail.com

DEAR SIR/MADAM

C/N Z30109537 IS SHOWING DELIVERD ON 29/07/2017

Delivered Sat, 29th Jul'17 | 17:31hrs Successfully Delivered To [singh] FDRS 0858654 0.010
C/NEE & C/NOR ARE SAYING THE HAVENT RECIEVED THE C/N
KINDLY CHECK & ARRANGE PROPER DELIVER TO
MR. NARENDRA PAL SINGH ([protected], [protected])

H NO. 128, PREET VIHAR,

AIRPORT ROAD, JANTA HOSPITAL WALI GALI,

OPP. CENTRAL JAIL

AMRITSAR (PUNJAB)

--

Gurdyal Singh
9:56 PM (40 minutes ago)

to LOKESH, branchcdg.amri., mukesh, nileshbiyani
Dear Sir,
Please let me know the status of my case.

Regards,

Dr.Gurdyal Singh

To

CcBcc

[protected] Forwarded message[protected]
From: Gurdyal Singh
Date: Fri, Sep 1, 2017 at 9:56 PM
Subject: Re: [***Spam***](Score 05.30/5.00) Re: Case# 07094328 : Tracking Query Case Status : New...Consignment No : Z30109537
To: LOKESH CHAHAL
Cc: ", ", ", ", "CM MEERUT, , , Nilesh Biyani"

Dear Sir,
Please let me know the status of my case.

Regards,

Dr.Gurdyal Singh

On Fri, Aug 11, 2017 at 1:13 PM, LOKESH CHAHAL wrote:
Dear Anandji / Mukesh ji / Rajni,

plz update on the progress, c/nor is still complaning of non delivery.

-------- Forwarded Message --------
Subject: [***Spam***](Score 05.30/5.00) Re: Case# 07094328 : Tracking Query Case Status : New...Consignment No : Z30109537
Date: Wed, 9 Aug 2017 10:14:51 +0530
From: MUKESH KUMAR (CMD CLUB - CSS)
To: LOKESH CHAHAL, Branch CDG Amritsat, Anupama Bakshi (Sr.EXEC.CSS-CDG)
CC: CM MEERUT, , , Nilesh Biyani, branchnro.exghaziabad

Dear Rajani

Pls check drs / delivery person & help for eject status

Mukesh
Mgr. Css Westup
Email :[protected]@dtdc.com Web: www.dtdc.com
Ph No. [protected],

A-10/17 site-3 Meerut Road opp DPS School Ghaziabad
Pin code--201001

On Tue, Aug 8, 2017 at 6:19 PM, LOKESH CHAHAL wrote:
Dear Anandji / mukesh ji,

kindly refer to the mail by c/nor regarding fake updation. and claim. request you to kindly forward the same for urgent and neccessary action.
Gurdyal Singh
Attachments10:34 PM (19 hours ago)


to customersupport, me
Dear Sir,
I sent Rakhi through DTDC from Meerut to Amritsar on dated 27.07.17 .The same packet of courier has been received by the
DTDC franchisee at Amritsar address given here under, but the Rakhi not delivered to the receiver at the to address.
I also asked and discussed with the person on mob no- [protected], he assured to delivered on the same day of
Rakhi ie dated 07.08.17 (I have recording also) but he did not shown any action.While he is showing false receiving.Copy is attached.
Now he is not receiving my call.
I thing this is fake Franchisee .
I requested to you to please ask him to pay me amount of Rs 0.78 Lack against playing to crash emotions of sister and brother
including cost of Rakhi, courier charges and other expenses of market.
Address of DTDC franchisee at Amritsar:
AMS - Ajnala Road ( F1218)
Plot No-50,
Near post Office
Ghumtala Amritsar Punjab-143001

Rakhi post to the following address:
TO: Narinder Pal Singh
H.No-128
Preet Vihar Air Port Road
Janta Hospital Wali Gali
Opposite Central Jail
Amritsar
Contact Nos-[protected](S.Amrit Pal) It was mentioned on the courier envelop
[protected] (Daljeet Kaur) It was mentioned on courier envelop

Please find the attachment of address of DTDC courier of Meerut and DTDC courier of Amritsar
and courier slip of senders copy
I expect the help from you if Ishall not be helped by you I shall go for next step.

With Regards,
FROM : Dr Gurdyal Singh
H.No-09
Ganga Garden Colony
Mawana Road, Ganga Nagar
Distt- Meerut.
Contact No-[protected], [protected]

-------- Forwarded Message --------
Subject: Z30109537
Date: Mon, 7 Aug 2017 20:38:49 +0530
From: LOKESH CHAHAL
To: CUSTOMER SUPPORT, ;
CC: [protected]@gmail.com

DEAR SIR/MADAM

C/N Z30109537 IS SHOWING DELIVERD ON 29/07/2017

Delivered Sat, 29th Jul'17 | 17:31hrs Successfully Delivered To [singh] FDRS 0858654 0.010
C/NEE & C/NOR ARE SAYING THE HAVENT RECIEVED THE C/N
KINDLY CHECK & ARRANGE PROPER DELIVER TO
MR. NARENDRA PAL SINGH ([protected], [protected])

H NO. 128, PREET VIHAR,

AIRPORT ROAD, JANTA HOSPITAL WALI GALI,

OPP. CENTRAL JAIL

AMRITSAR (PUNJAB)

--

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LOKESH CHAHAL
meerut_ganganagar.[protected]@fr.dtdc.com

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I send the courier on 29.08.17 my consignment num is c76959140 still not delivered to the destination i want to deliver the courier immediately and want to know the reason. I never see such kind of worst service with any courier. It will take one day to deliver to the place chennai to chennai still now it's not delivered means am wondering how good service ur dealing with. Thank u.

Myself jhantu paul, i posted an emergency courier to my home tru
Tripura kailashahar (799277) as it was extremely urgent for me. They told me that it will be delivered within 7-8 days, but its more than 4 month now and the courier is still not deliverd. My consignment no is m52518900.
Even i contact
To dtdc franchise office in guwahati because my parcel is last update at guwahati...& to know about the status of my courier and they did not respond good.

Please help me out in this issue.

Regards,

Jhantu paul

It is to notify that i had booked a courier from jaipur to delhi on dated[protected] at 11.00 am and till now my courier has not been delivered. Docket no. Is f10388435 dated[protected].
I am very frustrated by such worst dtdc services. Kindly take action on immediate basis..

Hope you will take right action regarding this.

Galaxy energy solutions llp
C/o vikas chaturvedi
[protected]

Dear sir,
A parcel was made by dtdc courier for me from delhi on 18-aug-17 and the status in online tracking system was shown as delivered. But still i didn't receive the parcel, and no courier delivery member contact me yet. I am very much frustrated by the courier service. So, kindly look on the problem immediately. The courier number is d35697913.

Dear sir,
Dtdc courier telling me lie about my delivery... I dont know why they do like this.. They telling me they had call me many times but idont pick my phone... I have borrow some loses for them... Even till now they telling me lie.. And many stories...
Dtdc kollkata-[protected] & [protected]... Pls do something about that.. Its my reqest to you sir... Help me out sir... Take strong action sir

Sir mne ek haydeabad kek party ko order diya tha watch ka usne 26 ko booking karwa ya par mere coustumar ko abhi thak watch ka parsal nhi mila mne apni party ko bola wo bol rhi he parsal mil gya he
Booking date 26jun 2017 dtdc
Doct ni a38089640 kerla -[malapuram ]
Mne abhi party ko bola to usne dtdc office k anju k no diya unko mne 10 call kar diya call attend nhi kar rhe he anju [protected]

Ek courier mne booking[protected] from mumbai dtdc office booking i m recipied to 1-8-2018 mne parsal ko kola to box upar se kat kat k uspar tep kiya huha or watch nikal di mne dtdc office m jakar btaya tio waha k office se kohi respon nhi mila dock no m55081070 mumbai se parsal karwaya baloyta
Party no [protected]
Proudet - watch
Bokadiya texofin moti market balotra
344022 rajsthan my no [protected]

I am sorry to inform you about the poor service of dtdc kollam because i have travelled all most all part of i did and i have seen the wonderful service of dtdc everywhere but why it is so bad in kollam?
1st. 6 months back i got a parcel from kolkata through dtdc and they told me to collect it from 8kms distance.
2nd. One year back i got a parcel from odisha through dtdc again they told me to collect i do t bother. I told you are a courier service if you deliver it to my home please deliver otherwise i will not bother and they don't deliver and the packet returned back.
3rd. Recently i got a message that
Dear customer, we are pleased to inform you that your order no. Gs_60094 has been dispatched via dtdc on aug 20 2017 12:00am. Your awb no is x20842151" on 23rd august. And from 26 th august got call from [protected] regarding my address. But till now a courier company did not found an address in kollam.

I have booked a parcel / document from saket nagar, kanpur on dt. 08/08/2017 for sondhadra, shaktinager having important documents.
The vender booked my item on already used receipt no. Z27462849. While tracking the document it shows delivered at allahabad on dt. 01/08/2017 while i booked my consignment on 08/08/2017, on going through history it shows that the document reached renukoot on 14/08/2017 with status * not delivered *.

Please look in to and deliver the same at the earliest or arrange return of my document at the earliest please.

May kindly provide information on [protected]@gmail.com

This consignment bearing the above tracking number was sent acroos on 14th august from dtdc kadugodi whitefield office.
The courier as per original promise when they accepted the courier was supposed to reach by 18th august 17.

After several follow ups we were told that the courier which consists of pickle damaged in transit. However we were told to collect it in as is state at the destination which is kozhikode dtdc at ambadi road.

When my relative went to collect this he was told that it was damaged and they disposed it.

We are seeking the cost of pickle and the shipment charges. The response from both the shipping side and the receiving side was extremely poor.

I have given one courier to deliver in chennai on 5th aug (Consignment number:h[protected] at dtdc hyderabad telecom nagar branch. But still it is not delivered till date (29 aug-17). Without calling to the receiver in chennai they have returned the courier mentioning receiver refused to deliver and damaged the courier. Still don't know the status of the courier i have called number of times for dtdc hyderabad telecomnagar branch regarding status of courier. Now phone was switchoff and unable to contact. Present iam out of city. Kindly check and help to delivering the courier soon. It should be delivered urgently but they delaying a lot. Kindly resolve the issue and deliver the courier asap.

Reference #z32733644

I had ordered touch screen digitizer for micromax a110q canvas 2 plus from maxbhi.com through dtdc couriers, however after opening the package i found that the touch screen digitizer was broken, the product is completely damaged.

I had raised the issue with maxbhi.com, and as per maxbhi.com they are not responsible for any kind of damage in transit/transport.

I have sent several emails to dtdc customer support, however did not get any response from them.

I request replacement of the product.

I parcelled gift item for my small newphew living at sweden before 10 days through dtdc courier services.. Initially it was to be delivered within 6 days after booking.. But after 12 days too it was not delivered.. It's really surprising and the company cheated me at the name of international delivery.. I want to complain against dtdc courier and just want a claim for late shipment.. Don't know weather my parcel would be delivered or not.....