DTDC Courier & Cargo Complaints & Reviews

It's the worst courier service i have ever faced. I have given rs220 for the fast delivery under 48hrs.. And u ppl make it 3 days and its still not delivered.. If dtdc does not have the facilities why do they promise for delivering it in 48hrs... This news has to be taken into account by all the people.. You people charge for fast service and then u take the time by which normal service delivers.. What's the point of paying extra 80 bucks.. Seriously the worst service ever

N96922547 Is my tracking number for shipment. They keep on sending emails with random reasons of non delivery like customer refused. It has come from abroad and pre paid parcel so no reason to refuse. No one came ever to deliver. Keep updating same silly reason of non delivery on website. Called up Mumbai customer care 4 times. The female keep telling that it will be delivered today. But that today never came. Instead still updating in tracking site that they attempted to deliver but refused. No courier person ever came ever called. Most pathetic and stress giving courier company. Cheat and lie and mislead about everything. Couldn't control as shipment came from outside and courier company was decided by the shipper else never choose this cheat Dtdc. Again waited the entire day today for the shipment after 3 calls to same misleading women in the customer care it's 6 pm and still no sign.

I had send a courier on 12th of aug with pin 424001 (which is of dhulia, maharashtra) but while tracking online its showing destination as jalgoan.
I mean when I have very clearly mentioned all the details after taking huge amount why do u people trouble someone. say it that it can't be delivered.

tracking no: V38744436
expecting immediate action

Hi team,

I have used dtdc courier to ship one of imported gift from bangalore to pune using tracking number b44531016 on 25th juy. I informed my friend when i see the status has been changed to out for delivery on 28th july to get ready for a call. I called my friend on 6th of august, i wondered he said that he didnt receive any courier not any call. Later i checked the status of the order, it showed me comment as wrong/incorrect shipment address. I tried to contact dtdc customer support using the number[protected] several times, but all times it replied me saying that all executives are busy. I raised a compliant regarding this on 7th aug but there is no reply from dtdc. When my friend reached out to dtdc office, they replied stating they were not sure where the courier has been kept. I am very much disappointed with their service. I have below questions regarding this issue.

1. Why didn't they call the number provided on the courier when they out for deliver?
2. If they are unable to contact the recipient why they didn't contact the sender of courier?
3. Why didn't they tried to contact the other day or another?
4. If still they were unable to contact why haven't they send back the courier?
5. Why there is no response from dtdc if still a compliant has been raised.

I want my questions to be answered and my part to be delivered with charges i have paid.

Parcel not delivered since 10 days, I have been going through the tracker regularly for the status and suddenly 2 days back it is updated as Delivery Completed Successfully. The Consignment number is H01072120.
This is very ridiculous, charging money and not delivering the parcel to the destination is very rude from you. Do you think this reputates your organization.
I'm gonna complaint further for this if not resolved in 5 days.

I had booked a rakhi for australia brisbane 9 dtdc courier on 31st july'17 from panchkula.

Docket - n[protected] it was confirmed to reach before the festival date.

It was very very special rakhi to celebrate the 1st special festival of my niece.

The packet contained rakhi along with garments.

To my surprise:

1) the packet reached on 9th aug.. Whereas the festival was on 7th august'17

2) there was no rakhi in the packet.

Its a clear matter of negligence and theft on the part of dtdc.

I would request the company to investigate the matter and return the rakhi with compensation for delay & spoiling our special occasion along with the courier charges.

Rgds
Shipra kalra

Dear team,
I, sumanta sarkar, have sent on parcel containing "rakhi" on 03.08.17 from rudrapur, uttarakhand to kolkata. This was an urgent consignment and for that i have paid rs.200/-. The dtdc person assured me that this will be delivered within 05.08.17 to its destination.

But surprisingly the said was delivered on 09.08.17.
The consignment number was v 38799030.
A courier company like dtdc it was totally un-expected for me. So please revert me my money and request you detailed case study for the same.

# one more thing, today i have received one phone call (No : [protected]) from your representative regarding the same. I told her detail but after some time one sms came to me with"your case is closed".

Need your support please.

Regards,
Sumanta sarkar
[protected]

I am Mrs Vinitha Krishnakumar from Bhayander thane district, maharashtra, to my auntys address from chennai July 27 one parcel send. I wait for still August 9th. On Aug 9 I tracked with my consumer no c 76717150.tracking showing it was delivered successfully on July 31 st but still not yet deliverd to the address . I enquirers in my area Dtdc courier services in phone but no response afterwords I went to office but they have shown bad behaviour like they don't have any time to check but finally I checked their register but in their register no record for showing to deliver to some persons .my consumer number is not registered so it has not been delivered yet to any address, but it's status showing delivered. Office people r not responding properly . So what I will do I do t know . I want to get the solution as soon as possible .please do the need ful things . Thank u

Sir, i have booked a parcel on 7.8.2017 at 15:00 hrs. From chourasta kolkata branch for hyderabad through air services which is scheduled to be reached by 9.8.2017. On query it was revealed that the parcel has been sent through surface transport and the purpose was hampered. Today is 11.8.17 and the parcel is still on transit. It is a big negligence in your part. You are requested to take necessary strong step against your official and pass an order to return back the full amount with penalty. A line of confirmation please be communicated at an earliest.

I have sent a document to germany, still it is not delivered. I am following up them from past three days, there is no improvement. I gave an additional address too. Every time, they tell some additional reason. No impromptu reply. Very pathetic service. I suggest anyone never choose this dtdc, it will make you stressful. Such a # dtdc. There is a time constraint for me, these people don't respond properly at all. They make you fool, and they tell they don't any contact in germany, wtf? God only knows when i can delivered and where it is.

Choose some courier which is more trustworthy like dtdc or fedex. But never dtdc. I swear i never choose dtdc again.

सबसे खराब service है dtdc की। मेरा courier 9-10 दिन के बाद भी नाही मिला। फोन किया तो कहा हमारी वहा service नाही है। मैंने पुछा तो मेरा courier accept क्यु किया पेहेलेही बता देते मैं दुसरे service से भेजती।
लेकिन मेरा फोन कट दिया ।अब फोन नाही उठा रहे है। और मेरा पार्सल भी नही दे रहे है। main branch फोन करने पर कोई response नही दे रहे है। already मेरा पार्सल लेट हो गया है।

Dear sir/madam,
I have booked courier vide docket no. M53429939 on 1st august 2017 from jabalpur to manvi (Raichur)
10 days already passed but my courier not delivered neither showing tracking status online.
When i was tried to dtdc jabalpur office they are not giving clear status.
Very bad experience with dtdc

Kindly do the needful.

Thanks & regards

Brijesh kumar tiwari
[protected]

Dear sir,
I surendra tiwari booked my courier from jabalpur office to manvi tehsil, raichur district on 1st aug. 2017 copy attached for your reference
Shipping address is
Brijesh kumar tiwari
Ward no. 10, pampa housing colony
(Old sub registrar office)
Manvi-584123
Raichur (Karnataka) m. No.-[protected]
It is very important document, which i have to need on or before 11/08/17
Very worst experience, i lost my precious time, value & money.

Kindly help

Regards

Surendra tiwari
[protected]

Complaint against ur vendor present at akhnoor, jammu and kashmir. Firstly the dealing hand has no manners how to talk n giving bad impression about ur courier service
I have booked a parcel in ur dtdc from amb himachal to akhnoor jammu and kashmir in ur plus service where booking authority told me that day after tomorrow courier will reach destination but ur msg received on 9th Aug
"Your Shipment V38812769 thru DTDC is arrived @ final destination. Track @ http://tinyurl.com/yavphlcb" is like that I visited ur dealers shop and asked about my parcel he told that I have not received yet that I called ur jammu office present at gandhinagar they also told that not yet received. Then next day on 10 Aug parcel reached at gandhinagar jammu but still ur dealer from akhnoor not receive n delivered it me. I asked to ur gandhinagar office they told that parcel is delivered to akhnoor office but still had not received by me. Called ur dealer the way he talked to me was very rude did not liked n the one is ruining reputation of company very badly... So please ensure
N parcel contain very urgent items of mine .
I even requested him so many times but ur dealer shows me his attitude to me very proudly

My mom sent me a parcel from Jaipur to my hostel. All I received was some packets of namkeen which were badly torn. One box which contained home cooked food. That box was broken like it had been smashed on the ground. I was supposed to receive 4 packets of cookies. Got three and those packets weren't packed and didn't have the sufficient quantity of cookies. All the ready to eat poha boxes were opened. In short, everything was opened by persons related to DTDC and the food was stolen.I am attaching images of how great of a service DTDC is providing these days.

I am sorry to inform you that I have booked a domestic article packet on 07.08.2017 at 3.00 PM through air which costing Rs 2550/- for 16.60 Kg which was supposed to reach hyderabad on 09.08.2017. today is 10.08.2017 and the tracking is still showing last data 08.08.2017 at 01:08 Hours location Kolkata Hub. I have tried to contact with customer care several times but none of them received the call. Kindly find the attachment of shipment details of docket number - D36033817. On enquery from the dealer now it was revealed that the shipment was made through Surface Transport instead of Air. The purpose of my article which was required on 09.08.2017 it was failed and as per their version it will reach by 13.08.2017.
I like to take stricked action against the dealer and the they must refund amounting Rs 10, 000/- as penalty for their huge mistake.

Hello Team

I have dropped emails and call DTDC guys about my consignment. But i did not receive any response from them and its not delivered yet.

Its very pathetic experience with them. Still i have no idea when would i receive my consignment.

Please provide an update on my consignment and when will it get delivered.
ABW # B44934934.

Thanks
Gaurav Shukla
[protected]

Dtdc is the worst courier service.
A product was couriered to bhubaneswar address from Nasik but the Jayde Vihar located dtdc didn't give the courier on my address for 10 days. Giving them enormous calls didn't change their mind.
They started ignoring my calls and gave a excuse later that the address is non serviceable area. This is not the way they handle people's goods. Highly unprofessional
I have suffered a lot. They should be penalized.

I have couriered my house hold items, containing my clothes and other items

The package was wet and was delivered in damaged condition.. Poor condition of my clothes.. Documents papers are completely wet and torn.

Take the action for the irresponsible conduct..

If a perwon is trusting your service company. Your duty is to deliver it as properly as possible.

No wraping of plastic and all was done.. Simply you guys have dumped the luggage and dumped back in my home.

We are from McLeod Russel India Limited, Margherita Tea Estate.

On[protected], we had dropped an envelope containing Documents at DTDC Courier & Cargo Servvices, Margherita-786181 for despatch from Margherita-786181 to Siliguri 734003.

The courier vide consignment No. K01394840 was despatched but an amount of Rs. 300/- was charged for such a small delivery. We feel astonished that the same service is provided by other reputed courier companies at around Rs. 100/- to maximum Rs. 120/-.

We even made an enquiry at the Tinsukia Office of DTDC and they too offered the rate around Rs. 120/- to the maximum.

We do not complain to get something in return but feel ashamed for DTDC, a reputed concern has no uniformity over the rates and is in such manner cheating its customers.