DTDC Courier & Cargo Complaints & Reviews

The employees working in this organisation just tells you that we will deliver the parcel on time but that is not the case.
My consignment no. V38849599 is not yet delivered even i use the express service.
I had not seen such a bad service.
They told me that it will be delivered before 12:01 pm on 7 th august and i am still waiting. I submit on 5th august.
I am trying to know ths status from today morning and still they are showing its out for delivery.

I had done a courier on 28th july from pune to bangalore (Consignment no: p[protected]. This courier reached bangalore on 29th july but there is no update after 31st july and still now it is not delivered.

I check several times from the courier office from pune about the status and every time they told me that they are trying and it will be done.in fact they are trying and they also gave me 3 numbers of the location where the courier is stuck (Bomenhalli, bangalore)

I called several times in dtdc bomenhalli, bangalore office and got the number of the manager (Rakesh yadav) and his contact no :[protected]. After talking to rakesh, he confirmed me that the courier is with the delivery boy (Anand arya). I contacted anand arya in this mobile no : [protected]. He told me that he is not getting the address and he will deliver it by today.

It was not delivered that day. So, i again called anand next day. After so many try he picked up the phone and told me that the he do not have the parcel. So, again i called rakesh yadav and he again confirmed that it is with anand and called him.
Again, i called anand arya, than he told me that, he liked the items in the parcel and so he will not give it and do what ever i can do. And he used lots of abusive language. Than he blocked my number.

I tried reaching rakesh but he is also not picking up the phone.

The purpose of sending the courier and the festival is gone and utterly disappointed with the service quality of dtdc.

I have also attached the latest status of the courier and there is no change from 31st july. The last status showing is out for delivery which seems like dtdc courier boy has been kidnap by some one. So, no body has any idea about the courier.

My minimum expectation from dtdc is :

1. Strict action again anand arya & rakesh yadav.

2. Compensation for the loss (Including my image loss with my relatives)

3. Find the issue with the courier and who is responsible for it.

I had booked a courier through dtdc (Malviya nagar branch, delhi - tracking number-z[protected] on monday, 31st july. I was promised that it will be delivered to hyderabad by thursday, 3rd august. It is 7th august today, not only my courier is misrouted but no one has a clue of what is going on and by when will it be delivered. There is no one who i can speak to. No one picks up the helpline numbers provided online.

On asking the malviya nagar staff about the courier, all they say is "we will get back to u in an hour" and then they do not call back till 4 days or "what can we do if it is misrouted". These answers are not what a customer expects.

This sort of careless attitude is not expected of your organization.

Request you to please take an urgent action.

Thanks
A highly disappointed customer

Dear,

I am a corporate customer regularly i am sending the courier from your bangalore office.

On 3rd aug 17 i booked on courier with doc no. Is b45810662 the destination is ausa under latur dist. I has reached latur on 5th aug morning 10am but it is still not delivered. I called to mr. Rahul on 5th aug on[protected] he said it will reach today sir. But it is still not reached

The dist of latur to ausa hardly 15 km.

This is worst services i am receiving from dtdc.

Please resolve the problem

My courier was delivered to someone without informing me...
It's already 5days i did not get courier
Courier office is not working
How can i expect these irresponsible manners from big courier service
Your courier service don't have manners to call person whom to deliver it.
Give them the training first to deliver the courier to specified person. My courier no is b46066000

Dtdc is just fooling around people by creating hype about rakhshabandhan. They could not even deliver a rakhi sent way before the occasion. I couriered on 25th from nagpur to pune. On27th they updated it as delivered even though it wasn't. We tried searching for it but all in vain. They have written falsely that handed over to security because he said he has not. The customer care executive in nagpur office is unmannered, doesn't even talk. God knows why is she sitting there. She just gave me a number which is switched off from past 3-4 days. Gave me customer care number which again is always out of service. Pune dtdc number too out of service. What are you people doing? Just creating a baseless hype on media? Poor service, worst resolutions. Lathergic team. I have already put this on twitter and going to spread it to as many social portals as possible. I see so many complaints against you but no body taking action.

The courier was supposed to reach on 3rd of august specifying rakhi special. The courier didnt get delivered till today and is still in delhi, how the hell will it reach tomorrow. The courier guy's name was sailender and inwas expecting it to reach before time. Had hought of sending it through blue dart because of dtdc'/ pathetic service and you guys proved me right. I am going to blast this in social media as well, so that at least 10k followers of mine dont use your service.

How psu cultured can this service be. I should have sent a bird to send it and it would have reached before you guys could.

Courier number is : dtdc - n98101548

Asking the courier guy and he is telling me that the courier has reached when clearly i can track it in delhi. I want a full refund and i want to take this matter to consumer court.

Courier tracking no. M53612934
I have not received the courier which was to delivered at ludhiana. Courier was shipped by seller from mumbai. When i checked the dtdc site it showed as successfully delivered. I emailed dtdc mamy times but received no response from them. I called them but nobody picks the phone.
It's a fraud from dtdc.
Please help

I have booked a shipment from pune to raipur chhattisgarh. But instead of pune it was sent to nasik, after checking the details i visited to branch where i booked it. They asked that they will send it asap. But when i visited after 4-5 days, it was in the same branch. They neither send them to destination nor inform me. After that they rebooked the shipment with a new awb number and after one week it was showing as not delivered to raipur, i contacted to raipur branch, but they are asking that they do not have any shipment. I had sent some important documents. But no tracking available. I faced worst experience for such a small thing. Will never again with dtdc. Can someone look into it. I am really upset by calling them again and again.

I had been wait for my courier but in kurukshetra service is very bad. They are behaving in very bad manner. They are very unresponsible person. They called me at office and then said that i'm not able to find your courier. So i have to return my home withot courier. His office in mohan nagar kurukshetra 136118. Whenever i call hin, he just switch off his mobile phones. Please take any action soon.

My courier was scheduled for trivandrum which was sent y my family for rakshabandhan. My courier reached trivandrum kazhakootam office on 28jul. That day i got call from dtdc office that they cant deliver courier at my home as its out of their service area. Last year i booked same rakshabandhan courier at same address. That time they delivered without any issues and now they making excuse that they dont deliver that area. I have to go theri office to collect. This means courier already cost me over 100 rs and now i have to give 100 more rs to auto to get my parcel. I complained their customer care of facebook and email address. I am following up continuously but they are just making excuses that it will be delivered. Now its of no use if i get this after rakshabandhan. These people should never be trusted.

I submitted the parcel on 1 august in abu dhabi brach and i was informed that it will be delivered in 2 days in mumbai and its been more than 5 days that its not been delivered till date.

As per update from dtdc dubai office, i have checked from the receiver's end and they were available to receive the delivery on 4th august but there was no delivery.

Kindly check with your staff.

Also, i was not informed any thing initially regarding the custom charges for this and i have to pay unnecessary without any prior information.

This is the fist time is chose dtdc and will make sure not use this service again in future.

My parcel has been neither delivered nor returned to me. Dtdc staf omkar behaviour is not good. Parcel consignment number is: p42476348
It's contained 4 rakhi and one cholate. This very bad experience with dtdc people. They are not taking anything serious on customers product. My email id is rajendra. [protected]@gmail.com
I need the response on this

Thanks
Rajendra

I book a parcel from ambala on 29 july 2017, to ahmedabad n its reached on location (Ahmedabad) on 3rd aug 2017 n after that courier person not delivering my products that is some urgent parcel even its written on parcel, when i call them they are not picking any call, once they pick n said they will deliver next day surely n again next day no parcel came i haven't get any call from them, again when i'm calling them they are not picking my call not answering, there ph usually bz if it rings they don't cut it, it's really disappointed, they take more then 8 days in by air courier, thats a gift of some one

My tracking id is z33339565
The status shows that it has been delivered but i have not recieved any parcel yet. When i called to the branch office they told me it was delivered to the. Watchman. The watchman has not recieved it. And why should he give it to the watchman in the first place when i was at home nd the flat no. Was mentioed. Plz i want my courier back. I don't kno to who it has been delivered.. Please look into the matter.. And plz b more responsible.

Dear sir,
I have one question that is there no policy of home delivery.
My one parcel didn't deliver till and they saying that we will not provide you any service. Come and take your parcel. My order no. Is z32457692

This is actually 2nd time i am facing same problem.

Always online status is : not delivered. Recipient was not present.
Even though address is correct. Contact no is correct

They never call.
They never even come. Lying all the time.

Please do needful.

Dear sir,

I have sent a packet through dtdc courier through pod no - k01563182 on 15-july-2017and consignment is returned then i asked the courier person that why you have taken the booking for pin code 486886 bargawan, singrauli, hindalco power plant.

Then he told me that buy another set of rakhi on 27-july-2017 and give it to me and provide some address of singrauli main town and we will make sure that it should be delivered before 07-aug-2017.

I have also told him that i will send it through post office or some other courier company then he told me that don't do that.
He has not charged me for second time as its is the mistake from their end and forced me to provide another set of rakhi.

Today is 05-aug-2017 and he is saying that packet reached to renukoot and it will again returned back.

So i want my both packets back and 145 rs paid for courier charges and penalty charges for cheating me and playing with my wife emotion related to rakhi sent by her.

Dtdc person name is binay-[protected], [protected] and ujjawal-[protected], [protected].

Regards,
Purushotam singh

Dear sir/madam,
A document is couriered to me by mr. Sudip chatterjee on 12.07.2017. I was supposed to receive it on 13.07.2017. But, yesterday a person called me from sonarpur dtdc ([protected]) and said that it cannot be delivered due to lack of delivery person. This is happening repeatedly. (14.07.2017) i wrote a mail, i have still not received the same. But, to my surprise your tracking is saying that i have received the courier. I got it on 15.07.2017

How can this be possible??? That means as a company, you are cheating your customers. Please provide the cod as soon as possible. Since this is clearly amounts to negligence of service from your part i will be going to register a case in the consumer court.

Regards,

Soumik mandal

Dera sir,

On 30th july i have couriered one cpu with key board from mumbai to durgapur (W. B) against doket no-d35320190 with charges of 1500 + 320/- insurance charge = rs.1820. The material has received in damaged condition and the same acknowldgement by my mother without open/check/veryfied the same on trust ground of dtdc.

Please find the attachment for your reference and let me know the process for claim the insurance.

If you need any more information pls let me know the same on priority.

Regards,
Uttam das
#[protected]

— forwarded message —
From: arijit chanda
Date: thu, aug 3, 2017 at 8:38 pm
Subject:
To: uttam. Das. [protected]@gmail.com

—
Regards,

Uttam das

Business development executive-channel expansion

Godrej & boyce mfg.co. Ltd.,

Pirojshanagar, vikhroli-west,

Mumbai-400079

M: +[protected]

Email id : [protected]@godrej.com, uttam. Das. [protected]@gmail.com

Linkedin - https://www.linkedin.com/in/uttam-das[protected]b/

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— forwarded message —
From: uttam das
To: css.[protected]@dtdc.com, [protected]@vsnl.com, [protected]@dtdc.com
Cc: arijit. Chanda. [protected]@gmail.com, uttam
Bcc:
Date: thu, 3 aug 2017 21:46:10 +0530
Subject: fwd:
Referance no/ cn no - d35320190

Dera sir,

On 30th july i have couriered one cpu with key board from mumbai to durgapur (W. B) against doket no-d35320190 with charges of 1500 + 320/- insurance charge = rs.1820. The material has received in damaged condition and the same acknowldgement by my mother without open/check/veryfied the same on trust ground of dtdc.

Please find the attachment for your reference and let me know the process for claim the insurance.

If you need any more information pls let me know the same on priority.

Regards,
Uttam das
#[protected]

— forwarded message —
From: arijit chanda
Date: thu, aug 3, 2017 at 8:38 pm
Subject:
To: uttam. Das. [protected]@gmail.com

—
Regards,

Uttam das

Business development executive-channel expansion

Godrej & boyce mfg.co. Ltd.,

Pirojshanagar, vikhroli-west,

Mumbai-400079

M: +[protected]

Email id :

Hi,

My courier status is showing mis route @ madiwala location i given the specific address but i dint get any any response from your end kindly send to correct location urgently (Hsr layout)

Please let me know if you need any information or less tell me where i can collect this physically kindly take this priority

Location: hsr layout
Code: b46426559

Thanks
Roopesh