DTDC Courier & Cargo Complaints & Reviews

Sir,
We are regular customer of you. I sent a parcel urgently to indore from kanpur on 24 th july, 2017. I told it was very important and very urgent to send it before 28 th of july. The kanpur dtdc told us to book in fast category. So we booked this on dtdc fast courier (36 kg) service (Took rs.7554/- with insurance). But today is 28 th july. Our exhibition start now, till now our percel does not reach to our mentioned address. We are in great trouble or danger. Pls take necessary steps against them. Their mobile number - [protected]/[protected]
From shunya batik
Kanpur

I booked gift parcel to my brother for rakhi from bangalore to satara. Maharashtra. I booked at dtdc courier service at sk garden office cn numberb45544393 on 25 jul 2017. I packed the gift with good packing materials and booked from dtdc in gud condition. They charged rs.555/- for courier charges. They told once again they will also pack on that. I said & cautioned them, i already packed with gud condition & with gud packing materiak and i requested them if you are packing once again, pl do neatly. They have not taken care while packing hence my brother received the gift on 27 jul 17 today in damaged condition. Who is responsible for this? Customers r having faith on dtdc and believing them so much but courier service is very poor and worst simply they r charging lot of money but goods r not delivering with care & proper. I really felt bad bcoz i sent a gift with so much love & affection to mt brother i dissappointed a lot. Dtdc employees has to learn the things and they sould be honest to the custpmers and they should know the customers feelings, but dtdc failed in that. So sorry to say worst courrier service

Sir/madam,

Myself minakshi yadav from mumbai. Dtdc courier is not delivering my consignment of medicine

Though i received a call about clarification of my address from mobile no.[protected] on 19th july [protected]@11:47.

Yesterday i call back on same mobile number and inquired about my consignment my call was disconnected and

Not picking up my call. Please see and deliver my medicines.

Order id[protected]e59f5f

Ship tominakshi yadav

Order datejul, 13 2017

Delivery by jul, 20 2017

Tracking id is z11521787

Regards,
Minakshi yadav
​[protected]

Lost the package
Hi,

Item in package: hard disk
Worth: 4500 rs.
Booking date: 10th july 2017 from hyderabad
Tracking number: h02037275
Branch: whitefield branch, bangalore
Manager: amar ([protected])

Complaint: lost the package and denying to take the complaint.

Very arrogant branch manager and very very very poor customer service. Its been more than 2 weeks and i didnt get neither my parcel nor my money back.

Please take necessary actions asap.

I have to receive courier from kannur kerala with consignment number r26665992. Since 8days from shipping of my courier i'm not received. Tracking details showing just booked at facility. No body responding upto now. Cutomer support team saying that courier is not sending through dtdc, it is sending through some private persons. It is not fair to dtdc

I had sent a courier on 23rd june 2017and it says delivered on 10th july 2017 to some guy called "pintu" in chennai instead of the original recipient dr lorraine de cruz.!!
Till date the recipient has not received the courier! This is the limit!! There is no one by the name of "pintu" in the building (Address is chennai)

Also none of the customer service numbers are functional - nobody picks up the phone when called at 11.34am on 27th july 2017:

Phone nos:[protected]

Called the corporate office in bangalore at this number at 11.37 am on 27th july 2017

[protected] and[protected]

And nobody picks the phone!!

This is terrible!

A courier from pune was sent to me by my friend. The courier had two books for my exams at 7th august and was really urgent to be received here.
The dtdc people obviously never delivered on time, and returned the courier back to pune. I dont have any books to study from my exams and the people dont know why it happened.
I call kanpur people, who tell me that the courier was not delivered due to wrong address on it, and when i call the pune courier service they tell me the delivery was attempted and not received by anyone, they also say that it asks for invoice (God knows which invoice is this).

Hi, my name is chandrashekar s from hyderabad. I am expecting a shipment and when i checked the status this morning, the shipment has arrived in hyd at 8:26 am and after that there is no update on the shipment.
I tried calling all the customer care numbers that is being provided on the dtdc website and there is no one who is picking up the calls. I also sent email to the customer care but till now there is no reply.
It is so unfortunate that dtdc being such a popular organization could go to the level of cheating the customers by providing all wrong contact details on their website and i guess that it is just for eyewash that these numbers are being provided and the customers are taken for a big ride.
My tracking no. C76981330

Regards,
Chandrashekar s
[protected]@gmail.com
[protected]

Dear sir,

We have one parcel booked from patil trucks for bijapur to prerana motors regio chitradurg, date:22/07/2017 but still not delivery so your service is bad, pls today any cast delivered for the parcel, customer is a awaiting spare parts pls do the need full earliest.
Note: any time same problem from dtdc courier service
Docket no:
B46808509

I send a courier ftom agra to udaipur at 20/07/2017 but till this not reach the destination and dtdc is not responding any branch person or any branch is not taking any responsiblity of my courier they not recived call all the numbers of dtdc website are not piced by employees or the h o of dtdc have given two numbers but they also dont have any resposiblity they dont have to time to attend the calls just close the service i[censored] cant

My friend send courier from kota on 17 july 2017 they said it will reach within 3 days but today is 26 july 2017 my package still missing. It was my 12th board marksheet if courier are late by 31st july then i have no option other than drop 1 year 'cause college admission last date is 31st. July
Courier consignment no - z25853608
When i track my courier it shows package is still in delhi and 18july onwards there is no update on this and it show destination gurgaon while i put my address of shahjahanpur.
Customer care didn't respond please help me find my courier asap.
My contact no - [protected]

Courier has arrived to dtdc office kharar, chandigarh!
They called me to pick it up from their officed but its their duty to delvier the parcel at my doorstep but they called me and said you can collect it from our office and this is completly the wrost service

The parcel was received by them probably on 19th july and today its 25th july and no response

Shame on you

I had send a parcel (13.7 kg) id: d34895720 on 24th may 2017 from vellore (Tamil nadu) to jaipur (Rajasthan) and haven't received it yet. When contacted the dealer i gave the parcel to, i came to know that they have lost it and have no track of its whereabouts. It’s been a long time since they were saying that they would find it out but yet now they couldn't give any proper answer.

The worst part is there is no proper tracking record about where did it go. They are not able to track it and are saying that it must be mis-transported.

The company isn't responding to my email as well and the dealer says that they are trying.

Its been almost 2 months and i haven't received the parcel yet. Kindly help to get my parcel back.

I have attached 3 images along with the complaint – 1st is the receipt, 2nd is the details of my package (Courier) 3rd is its tracking record (Given by dealer).

Dtdc has lost my consignment sent from visakhapatnam to kochi. Despite paying the entire courier charge i ran around their office more than 10 times but still what i got was false assurances at kochi by their regional manager. The company should take the pain and see its reviews on the internet. If such is the state of the firm and they do not pay immediate attention, i am sure this company is going down soon. I sincerely regret my decision of choosing dtdc. I will never ever recommend dtdc to anyone around me.

From past 4 days, m wasting my time contacting dtdc guys to get my courier. This ws sent on 18th july and there are two dtdc ofc near my area. The online status shows as "mis route". I hv given 2 contact number and none of the delivery guys contacted me.
Every time i contact them, m getting two response. Our staff is outside or we will check and call back later. This s an important document.
Please do the need ful as m tierd of contacting dtdc guys.

Tracking num : b42658989

We sent a courier to cuttack on 19-jul-2017. It was a small package. Based on tracking details, it has reached cuttack on 22-jul-2017 07:26 am. It is not yet delivered. Status is not "out for delivery" yet, so not sure if it will be delivered today as well. It has urgent things to be delivered. If a courier company cannot deliver in 5 days, it is not of much use. No one is picking up customer care number too.

I have booked courier from rajahmundry, andhra pradesh to address of vizag and it was informed that courier will be delivered in one day it's been 5 days and till date no information on same pathetic service from dtdc couriers and all the numbers provided by dtdc rajahmundry to contact vizag dtdc are invalid... Hopeless way to handle customer service

Courier booking date 19/07/2017
From rajahmundry
To vizag
Awb no h02077184

I was suppose to receive a courier sent by anupam kumar from dhanbad to me in raidurgam, hydereabad but haven't received the courier yet. However in the website the status of the courier is being shown as delivered successfully. I am not even contacted once by dtdc so far then to whom they have delivered and how irresponsible of them to not even give a call or send an acknowledgement when the courier is delivered.

My consignment number is k01540026. Sent from dhanbad by anupam on 19th july to ramya patnaik flatno103, mkg villa, raidurgam, hyderabad - 500008.

Also to my surprise their hyderabad call center number rings but no one ever picks the call.
Can someone guide me to take corrective actions against this company.

Myself, riddhi, i sent a parcel on 11th july,
When called to mumbai branch they said nothing can be done from mumbai so they lodged and complain and said we will forward it and responded within 48hrs... After 2days when i called them, they me another landline no. Which was not working.. After calling again they gave me a no. Of manager named somik who atleast responded to my call. He gave me a no. Of a person at cuttack branch, that person said power cut we cannot help today, when called next day he didn't pick up the phone, when finally called on 22nd july saturday he said today it will be delivered. Today is 24th july no update about it.. Calling him since morning not even picking up my call..
What m i supposed to do?

Tracking no. M54066478
Email [protected]@gmail.com

My tracking no is. K 01141103. Recipient address is. A. J saadullah, 334, south street, ayangudy 608306, kattumannarkoil, dist. Cudalore, tamilnadu. Mobile.[protected].. Sent it by[protected] from kolkata metiabruz. It should be reach there by 24 or 25 th july. But status is showing address not found. Please send it to your kattumannarkoil dtdc branch office then he can recieve it.
Thanks
Nawshad ali