DTDC Courier & Cargo Complaints & Reviews

Consignment number : v37785935
I have received my package this morning from the dtdc office. After opening the package i found that my laptop is severely damaged and since the delivery item is a laptop it should be bubble wrapped for safety purpose but it was normally held on one sack from below and two sack from the above (Sack was not on sides too). I was not hoping for this kind of service.
After asking about the how to proceed the staff is saying that is responsibility of sender and theirs too but i don't get it why the hell sender is responsible. He gave the laptop to the agency in proper condition. Now the agency has to packaged the material not the sender. Please i want a quick against this and find the attached file (Receipt, damaged laptop and irresponsible packaging).
Hope you will look into the matter more seriously.

I sent a parcel on 16th June'17 via DTDC Bangalore and it reached kottayam on 19th June however DTDC kottayam kanjikuzhy branch refused to deliver it to the given address . The recipient had to go and pick it up from their office and according to them this is the RULE there!! DTDC bangalore does not behave this way, they come and deliver it home. Please find the tracking number : CN B44684992. After we insisted the DTDC kottayam kanjikuzhy office to deliver it home then they agreed to come halfway to the address to give the parcel however recipient decided went to office and collected it . Bangalore DTDC office always calls up and ask the customer if they have come home or will the customer pick it up from their office . Atleast the choice should be given to the customer . DTDC kottayam office cant make it a RULE as they LAZY to deliver it to the residence address. I request you to take immediate action against their office . I am sure other people in that area also suffer the same way.

Sir
They take courior of the places that can not be delievered by their courior, but thinking of just money and nobody listen about loss they take courior and kept with them or loss dont know.
When asking about they said these places cant be delievered.
Please take necessary action as i loss all things.
Docket number
1) z 24505287 dated 10/05/17
2) z 24505053 dated 6/05/17
3) z24505051 dated 6/05/17
4) z24505286 dated 10/05/17
Sir please guide me how to recover loss, or necessary action.
My mail id is
[protected]@yahoo.com

Yesterday my colleague booked a cover contains papers through dtdc plus due to very urgent from vijayawada to rajahmundry with consignment no. V37896900 but the cover was delivered at 8:45 pm after giving so many follow-upsfollow-ups to the delivery incharge, it's made me very inconvenience that i have to verify those papers and should sent to another address but it was not happened due to late delivery then what is the use of booking through...

I have send an courier on 19june, 2017 through dtdc. Now its status shows me rto without any reason.
I have already given an exact address of receiver. And receiver is present at his location. Then why it go for rto.
I have also tried to contact customer care but they not answering my call.
Cons. No. = z28382438
I have realize that it is the worst response from any courier service.

Date of courier: 4th may 2017
Sender name: infinista concepts
Receiver name: anuradha patil
Consignment no.: p40116793

I have been struggling with the dtdc warje branch, kothrud, pune to find my courier that has been delivered to someone else without my knowledge or probably lost. Upon conveying this to the branch, the employees had a gala time asking me to wait while they allegedly “search” for information. Mr. Pathak, the apparent in-charge of warje branch and the other employees continued this for a month and upon calling up the branch manager, mr. Ramesh yadav, he says, he had no information of this and asks me to raise a query with the branch it’s sent from. When i got agitated about the direction being given to me after a month's to and fro, the branch manager misbehaved and raised his voice. He went on to say, “complaint to whoever you want, i do not care" and disconnected the phone. This kind of behavior clearly shows how much keen are you on getting the customers and respecting them.

Firstly, this is not my job and secondly, you waste my time and keep me unannounced for a month only to later say that raise a query, which is also not my part of the job.
The branch manager does not deserve any respect for talking to a customer the way he did. I am paying as much asked for the courier and in return expect the correct delivery and respectful and righteous treatment.

After registering a complaint with the customer support and sending a complaining tweet to dtdc india, i received a reply on twitter and blank emails from the support for a few days, upon asking about those emails, i got no reply.
In the same context, my receiver received 2-3 calls asking about the details of the courier but no further update. On every call, the same question was asked, what kind of system do you guys have in place?

It's been 52 days that my problem has not been resolved. I condemn the use of dtdc and will continue to spread my word.

Though delivery is very urgent it has not been delivered on the given time and address and its been informed by the delivery boy that the delivery cannot be done. As the receiver is not able to take the delivery from the courier office as he is not getting off from his duty. I kindly request you to do the delivery on the given address as its very urgent. Thank u.
Address - ct raja lama
33 bn bsf
E coy
P. O. Akhnoor
Dist. Jammu
Pin code - 181201
J&k

Dear sir,
This is to inform you that my courier was booked from delhi on 13th june 2017 through dtdc+ and to be delivered at chandigarh on 14th june 2017. I have talked number of times to your head office and franchisee to trace my courier but i have not got any satisfactory reply from your end, and i am unable to trace/receive my courier even after 10 days.
I request you to kindly look into the matter on priority basis and arrange to trace/deliver my courier at the earliest.
Yours truly,
Jaswant singh
Mobile no. [protected]
Mail id : [protected]@gmail.com
Docket no : v37688279

Dear sir,
This is to inform you that my courier was booked from delhi on 13th june 2017 through dtdc+ and to be delivered at chandigarh on 14th june 2017. I have talked number of times to your head office and franchisee to trace my courier but i have not got any satisfactory reply from your end, and i am unable to trace/receive my courier even after 10 days.
I request you to kindly look into the matter on priority basis and arrange to trace/deliver my courier at the earliest.

I have couriered my parcel on 19.06.17 through dtdc from alaknanda market, near 429 bus stop, new delhi to the following address below:-

Sln executive women hostel & pg, padmashri garden 2nd line,
Gowlidoddhi, nankramguda, hyderabad. Telangana
Pin 500032.

It contained a wrist watch of tommy hilfiger, one black ladies kurti with one pair of earings. The courier is delivered to the concerned person on 21.06.2017 with the empty secured pouch. None of the item was inside the packet, it was totally empty.

Shippment details -
Consignment no - z27029154

Kindly check about this matter and revert back. I want my items back.
Looking fotward to hearing from you.

My contact number [protected]
Email id [protected]@gmail.com

I am siddhartha roy. I had sent a parcel through dtdc courier on 14th june 2015. That parcel was sent to 'merchant returns unit no 1, khewat/khata no: 373/400 mustatil no. 31, village taoru, tehsil taoru, district mewat. On bilaspur - taoru road, mewat, h r 122105'. Tracking no: d34935475. This has reached dharuhera in the 19th june 2017. Why it has not reached the delivery poin? In accordance to my information taoru is situated very near to dharuhera. It is at the 30 minitues distance. It is urgent please take necessary action.

Very bad service, i have provided a full address of the receiver in gujarat, but these people are not able to locate it, seriously cant you deliver the courier to the location with the complete address without phone number. They were blaiming us for the address, the address contain each and every information from street no. To landmark but still cant find, they need the easy way out. So they just cancelled my courier.

Hi,

I sent a parcel (Containing brand new armani watch) using dtdc courier service from hyderabad to vijayawada on 17th june, 2017 (Tracking number:d[protected].

Order has been received on 20th june, 2017 without proper sealing and when opened the pack, parents are shocked to see an used roadside reebok watch.

Also, as per the tracking status is updated as delivery attempted on 19th june, 2017 but no delivery has been attempted on this day and now also status is showing the same.

Such a deemed courier service and doing this type of fraud is ridiculous.

A brand new watch gifted to the parents ended up with a road side already used one.

Can anyone be of any help here..!

Thanks,
Jay

I had given a courier to be delivered to hyderabad from mumbai (Santacruz) on 9/06/2017. I was told it would be delivered by 12/06/2017. It was not delivered at all. Upon calling them about the status of courier, receiver was asked to go to the main branch and check if it had reached their main branch. Receiver finally had to go and collect it from the main branch, which was possible only by 19/06/2017 dtdc does not deliver on time, neither on address given. They are fooling people about their services.

I have sent the courier on 15 th june 2017 from hospete (Bellary district) to mysore. But it's been already 5 days, still they haven't received the courier. Usually i do register post to mysore usually it doesn't take more then 5 days, as it was an urgency i sent it through the courier. Iam really unhappy with this and iam trying to track it but it's not showing..
Please anyone help me with this.
Track code: d34190919

Dear sir /madam, please find the c number : p[protected].6.17) contact number: [protected]/[protected]Which is not picking) with reference to above details i have courier the documents with city to below address and i am sending the courier on monthly basis now status for the same showing address not available after trying to call no one is responding after visit by today morning at their office receiving reply we the person who taking care for the same is not available we don\'t know about your documents share your details will call you by evening to resolve till now i haven\'t received any communication the same courier containing some confidential documents which i don\'t have second copy if the originals not received i have to pay panely for the same as intimation notice received. For safer side i am putting consumer complaint to national consumer helpline. See photos map of tata chemicals limited - innovation center tata chemicals limited - innovation center? Websitedirections 4.6 18 google reviews research center address: survey no 315, hissa no 1-14, paud rd, darawali, maharashtra 412111 phone:[protected] kindly act fast to avoid inconvenience thanks & regards, nitin gavhane +91 [protected]

Consignment containing powered glasses was booked vide v37738530 from pune on 16 jun 17. Same has not been delivered till date causing tremendous inconvenience in executing day to day jobs.
Extremely bad service from dtdc, no telephones nor email feedback from the company. No way to get feedback nor any response from customer service.
Initially the consignment was booked fopr delhi, on 12 jun 17, same was returned at pune on 15 jun 17, with flimsy excuse of no pincode.
Now with everything in place, consignment is shown lying at ashram dtdc delhi, but still not delivered.

There was a courier sent from kannur/kerala to pune/maharashtra on 13th june. I recieved the package today (19th june) package was already open and without having the equipment in it (Its a wireless adaptor). I spoke to the courier guy, he told that he is delivering whatever he recieved from the agency arrogantly and the package was cut when he removed thier stickers from it. When i spoke to the agency on [protected] and mentioned about the same, they asked to lodge a complaint about the same.

The item sent from Lucknow to Bangalore was not delivered even after writing the correct address. the reason for not delivering is mentioned as wrong/incorrect address. The courier tracking ID is Z27457471.
If the address is found correct and then also the item is not delivered then I am not paying any charges for re-delivering the consignment to the mentioned address.

Courier # n97932951 was to bangladesh from bangalore on 29/5/2017 and on 5th june 2017 status was updated as delivered. I believed in updated status on dtdc site and didn't cross verify with receiver.

When i called them today casual and asked about how they liked the gift which i sent them, they said that they never received anything.

Product is worth of 15, 000 + courier charge 2400.

Please help with how deal with them.