DTDC Courier & Cargo Complaints & Reviews

Myself santanu mishra, i posted two emergency courier to my daughters.
Mumbai as it was extremely urgent for me. They told me that it will be delivered within 48 hours, but its more than 8 days now and the courier is still not deliverd. My consignment no is k01331788 and d33863645 even i went
To dtdc franchise office in balasore franchise to know about the status of my courier and they did not respond good.

Please help me out in this issue.

Regards,
Santanu mishra,
[protected]

Vide dtdc plus docket v37592669 on 4.5.17 we have sent document to

State bank of india,
Palatana branch
Ongc tripura power company limited, palatana site,
Po palatana, dist :gomati 799116, tripura india
While doing on line tracking it is showing delivered on 10.5.17.
But when after one month bank is saying they have not received the document, we collected daily run sheet from delivery branch and it was rtoed.
It has happened to me several times for other consignments for same consignee.
I raised a mail complaint with dtdc customer support "[protected]@dtdc.com" on 27.6.17 but it was not even acknowledged.

I want reply to this.
Thanks,
Sampa ghosh
Forbes marshall pvt ltd.
Pune.

I, soumik shee the sender from kolkata, parceled a courier on 20th of june through dtdc courier services to pune. The receiver, piyali sen, initially provided me the wrong pin-code but later when the courier was in transit i called the dtdc customer care and updated the right pin-code later given to me by the receiver. I had given every details of the receiver including name, contact number and address details, but without even making a call to the receiver the parcel was delivered in wrong hands to a person wrong named manu kumar, whom the receiver doesn't know.
My consignment tracking number is - k00689727. The parcel was delivered on 27th of june around 5 p. M. After 8 days.
Please help me out in this issue.

Docket no. D35216797 booking date 21/06/2017 from new delhi to belgaum, out of 5 boxes 3 boxes are delivered, belgaum dtdc office staff not responding properly nor new delhi dtdc office staff is hopeless, the material contained is life saving equipment, atleast complain undertaking staf[censored]nderstand the meaning of life saving drugs and understand the urgency
Hoping the best from worst

I am sunny s vishwakarma purchase a item from ebay and provide me the airway bill detail z28704571 on 17 june 2017 on 21 june 2017 there is update not delivery and there update reason a misroute. But i am claiming that dtdc dont try to delivery the parcel even there cannot contact me for this and when we are call to branch there are not recving call and i also complaint to head office in ahmedabad and baroda of dtdc there also cannot show any interest in solving the problem and there i finally visit the dtdc courier office in dahod there also not giving statified answer. After i complaint to cosumer court 319795 after dtdc remove the parcel detail from there site and now i am uable to track this item through there portal. So i am kindly request to resolve this soon as possible.

Dear sir,

This is to inform you that i have sent a courier from dtdc plus services (Which means courier must be delivered next day of dispatch) on 13th june 2017 via docket no. V37688279. Due to negligence of your staff my courier is misplaced and not traced after 13 days of dispatch. I have talked so many times to your head office and franchisee office but not get any satisfactory reply from their end. I request you to kindly take it seriously and settle my claim at the earliest.

Regard
Jaswant singh
[protected]

Consignment number : v37785935
I have received my package this morning from the dtdc office. After opening the package i found that my laptop is severely damaged and since the delivery item is a laptop it should be bubble wrapped for safety purpose but it was normally held on one sack from below and two sack from the above (Sack was not on sides too). I was not hoping for this kind of service.
After asking about the how to proceed the staff is saying that is responsibility of sender and theirs too but i don't get it why the hell sender is responsible. He gave the laptop to the agency in proper condition. Now the agency has to packaged the material not the sender. Please i want a quick against this and find the attached file (Receipt, damaged laptop and irresponsible packaging).
Hope you will look into the matter more seriously.

I sent a parcel on 16th June'17 via DTDC Bangalore and it reached kottayam on 19th June however DTDC kottayam kanjikuzhy branch refused to deliver it to the given address . The recipient had to go and pick it up from their office and according to them this is the RULE there!! DTDC bangalore does not behave this way, they come and deliver it home. Please find the tracking number : CN B44684992. After we insisted the DTDC kottayam kanjikuzhy office to deliver it home then they agreed to come halfway to the address to give the parcel however recipient decided went to office and collected it . Bangalore DTDC office always calls up and ask the customer if they have come home or will the customer pick it up from their office . Atleast the choice should be given to the customer . DTDC kottayam office cant make it a RULE as they LAZY to deliver it to the residence address. I request you to take immediate action against their office . I am sure other people in that area also suffer the same way.

Sir
They take courior of the places that can not be delievered by their courior, but thinking of just money and nobody listen about loss they take courior and kept with them or loss dont know.
When asking about they said these places cant be delievered.
Please take necessary action as i loss all things.
Docket number
1) z 24505287 dated 10/05/17
2) z 24505053 dated 6/05/17
3) z24505051 dated 6/05/17
4) z24505286 dated 10/05/17
Sir please guide me how to recover loss, or necessary action.
My mail id is
[protected]@yahoo.com

Yesterday my colleague booked a cover contains papers through dtdc plus due to very urgent from vijayawada to rajahmundry with consignment no. V37896900 but the cover was delivered at 8:45 pm after giving so many follow-upsfollow-ups to the delivery incharge, it's made me very inconvenience that i have to verify those papers and should sent to another address but it was not happened due to late delivery then what is the use of booking through...

I have send an courier on 19june, 2017 through dtdc. Now its status shows me rto without any reason.
I have already given an exact address of receiver. And receiver is present at his location. Then why it go for rto.
I have also tried to contact customer care but they not answering my call.
Cons. No. = z28382438
I have realize that it is the worst response from any courier service.

Date of courier: 4th may 2017
Sender name: infinista concepts
Receiver name: anuradha patil
Consignment no.: p40116793

I have been struggling with the dtdc warje branch, kothrud, pune to find my courier that has been delivered to someone else without my knowledge or probably lost. Upon conveying this to the branch, the employees had a gala time asking me to wait while they allegedly “search” for information. Mr. Pathak, the apparent in-charge of warje branch and the other employees continued this for a month and upon calling up the branch manager, mr. Ramesh yadav, he says, he had no information of this and asks me to raise a query with the branch it’s sent from. When i got agitated about the direction being given to me after a month's to and fro, the branch manager misbehaved and raised his voice. He went on to say, “complaint to whoever you want, i do not care" and disconnected the phone. This kind of behavior clearly shows how much keen are you on getting the customers and respecting them.

Firstly, this is not my job and secondly, you waste my time and keep me unannounced for a month only to later say that raise a query, which is also not my part of the job.
The branch manager does not deserve any respect for talking to a customer the way he did. I am paying as much asked for the courier and in return expect the correct delivery and respectful and righteous treatment.

After registering a complaint with the customer support and sending a complaining tweet to dtdc india, i received a reply on twitter and blank emails from the support for a few days, upon asking about those emails, i got no reply.
In the same context, my receiver received 2-3 calls asking about the details of the courier but no further update. On every call, the same question was asked, what kind of system do you guys have in place?

It's been 52 days that my problem has not been resolved. I condemn the use of dtdc and will continue to spread my word.

Though delivery is very urgent it has not been delivered on the given time and address and its been informed by the delivery boy that the delivery cannot be done. As the receiver is not able to take the delivery from the courier office as he is not getting off from his duty. I kindly request you to do the delivery on the given address as its very urgent. Thank u.
Address - ct raja lama
33 bn bsf
E coy
P. O. Akhnoor
Dist. Jammu
Pin code - 181201
J&k

Dear sir,
This is to inform you that my courier was booked from delhi on 13th june 2017 through dtdc+ and to be delivered at chandigarh on 14th june 2017. I have talked number of times to your head office and franchisee to trace my courier but i have not got any satisfactory reply from your end, and i am unable to trace/receive my courier even after 10 days.
I request you to kindly look into the matter on priority basis and arrange to trace/deliver my courier at the earliest.
Yours truly,
Jaswant singh
Mobile no. [protected]
Mail id : [protected]@gmail.com
Docket no : v37688279

Dear sir,
This is to inform you that my courier was booked from delhi on 13th june 2017 through dtdc+ and to be delivered at chandigarh on 14th june 2017. I have talked number of times to your head office and franchisee to trace my courier but i have not got any satisfactory reply from your end, and i am unable to trace/receive my courier even after 10 days.
I request you to kindly look into the matter on priority basis and arrange to trace/deliver my courier at the earliest.

I have couriered my parcel on 19.06.17 through dtdc from alaknanda market, near 429 bus stop, new delhi to the following address below:-

Sln executive women hostel & pg, padmashri garden 2nd line,
Gowlidoddhi, nankramguda, hyderabad. Telangana
Pin 500032.

It contained a wrist watch of tommy hilfiger, one black ladies kurti with one pair of earings. The courier is delivered to the concerned person on 21.06.2017 with the empty secured pouch. None of the item was inside the packet, it was totally empty.

Shippment details -
Consignment no - z27029154

Kindly check about this matter and revert back. I want my items back.
Looking fotward to hearing from you.

My contact number [protected]
Email id [protected]@gmail.com

I am siddhartha roy. I had sent a parcel through dtdc courier on 14th june 2015. That parcel was sent to 'merchant returns unit no 1, khewat/khata no: 373/400 mustatil no. 31, village taoru, tehsil taoru, district mewat. On bilaspur - taoru road, mewat, h r 122105'. Tracking no: d34935475. This has reached dharuhera in the 19th june 2017. Why it has not reached the delivery poin? In accordance to my information taoru is situated very near to dharuhera. It is at the 30 minitues distance. It is urgent please take necessary action.

Very bad service, i have provided a full address of the receiver in gujarat, but these people are not able to locate it, seriously cant you deliver the courier to the location with the complete address without phone number. They were blaiming us for the address, the address contain each and every information from street no. To landmark but still cant find, they need the easy way out. So they just cancelled my courier.

Hi,

I sent a parcel (Containing brand new armani watch) using dtdc courier service from hyderabad to vijayawada on 17th june, 2017 (Tracking number:d[protected].

Order has been received on 20th june, 2017 without proper sealing and when opened the pack, parents are shocked to see an used roadside reebok watch.

Also, as per the tracking status is updated as delivery attempted on 19th june, 2017 but no delivery has been attempted on this day and now also status is showing the same.

Such a deemed courier service and doing this type of fraud is ridiculous.

A brand new watch gifted to the parents ended up with a road side already used one.

Can anyone be of any help here..!

Thanks,
Jay

I had given a courier to be delivered to hyderabad from mumbai (Santacruz) on 9/06/2017. I was told it would be delivered by 12/06/2017. It was not delivered at all. Upon calling them about the status of courier, receiver was asked to go to the main branch and check if it had reached their main branch. Receiver finally had to go and collect it from the main branch, which was possible only by 19/06/2017 dtdc does not deliver on time, neither on address given. They are fooling people about their services.