DTDC Courier & Cargo Complaints & Reviews

Consignment No : R26030250
Some of your delivery boys not ready to call given phone nos and they are delaying consignments unacceptable reason such as 'security not allowing to go inside, your phone is not ringing, also your area offices not keeping perfect track record, this consignment actually reach Nasik on 1 st june and I myself went your Ashoka Marg office and ask the staff they straight told a instant answer consignment not reach but delivery boy told me he came yesterday and security didn't allow to go flat so why they didn't call there is 2 phone nos...Pls enquire about the subject and make perfect service.
All the best. Regards. Rasheed Arakkal.

Sir i am krishan kumar lives in gurugarm haryana.. I send me a parsal before 13 day and it was not delivered yet. There were very important things in docment parsal.. And my consignment no is z22995981.. I mailed the costumer care but nothing happened. Even nobody picks up the phone and talk to me for these incident.. Sir please help me i will be thankfully to u

I have buy a item of computer hardware from ebay. Then item has been shipped on 02 june 2017. I have found airway bill number from ebay and i track this courier dtdc and i have seen origin is banglore but destination is agartala - 799001, but destination is wrong, but my destination is imphal (Manipur)-795001. Please check destination pincode is wrong of airway bill b44629730. True destination is imphal - 795001

Hi team,

I had sent a courier from 560050(bangalore) to 831011(jamshedpur) via DTDC and all items were received except one lipstick which went missing from the box. I want to register this issue as a complaint. Please address to my query asap. I have sent this courier on Monday.

The box contained medicines and few cosmetics in which one lipstick went missing. This is something weird as this has never happened with me since I frequently use DTDC courier services.

~Thanks

I got a cheque book from hdfc bank and they mailed to my permanent adress with bank registered mobile number. They called me to confirm and asked address. I explained route map and again the person hand over phone to another person. Again i explaind same route map. And i wanna tell him that handover to my parents as i'm not there. Suddenly he shouted on me why you have given your phone no if you are not available here.. Like he started shouting with some bad words and he asking me to send my parents to office to collect. Is thiis is the way to speak with customer. Now my father has 65+ yrs old. If not, is that the way. Here always behaves like this with all the customers. This is not first time for me. They won't give minimum particulers also if i go there for enquiry. Thats why amazon and flipkart like services are growing well. They know how to behave with customers.

Helo, my name is pankaj, i dispatch a parcel from delhi on 2nd may 2017 n tracking no is z23433086, reciver don't get any call from courier n doesn't they deliver courier, then they send it back to delhi, then again on 23 may i again pay courier charges n send that again to same address n now tracking is z25431589 still they doesn't deliver courier it showing 27 may out for delivery, but they haven't delivered yet, n when i call them on ur given no on website, no one is answering my call they are not picking call i tried 100s times, n i'm able to visit store, so plz help me to deliver my parcel

D34199809 not delivered, pathetic BBSR customer care service. Consignment laying at CTC office since 28th May. When contacted the branch head promise to deliver by 4pm on 1st June but failed to do it. Instead of apologize for the same he told us to collect it from there hub if we want the consignment. When collected come to know that the goods are meant for someone else are very different from the original one. In short it's a transit lost. From this it is very clear that the people are unprofessional in there job. Unable to provide a basic service what they're meant to be. The product lost in transit is of Rs.15, 500/-. The service level is pathetic from pick up - delivery. They don't have a proper customer care to register such kind of customer complaint. Hence request you to help me to deal with & a prompt response. Hopeing to learn at an earliest.

REGARDS
Mili

Tracking no : d32704972
1.) i had shipped 2 boxes of books from hyderabad to amritsar.
2.) one box was forwarded to local delivery courier and one box was returned back, citing vague reasons.
3.) local delivery stocked that box for around 1.5 month, till a local enquiry was made & box recovered after visiting him, till then one box reached back hyderabad after 20 days of dispatch & dtdc had no idea where other box was.
4.) even more worst, i had spent 1500 rs and they have practically non existent customer care, branch head doesn't have any authority's contact to complain to, the email [protected]@dtdc.com doesn't reply to their own branch managers forget about normal customers.
5.) practically non existent customer care, think twice before shipping something, these have 10 centres in a single city but they have no single mechanism to address complaints, no customer care, no higher management contact, practically no one you can reach out if they do a blunder, except for eating branch head's head and trust me he is as helpless as you.
6.) all is fine till you pay their extravagent price and your item gets shipped.
7.) if something goes wrong, they won't refund and you have no way to complain. How can you trust such a service which offers no way of issue redressal, has zero accountability for their service

A parcel in the name of kavitha c pillai was sent and dtdc person from peroorkada trivandrum kerala branch called me. When i confirmed my availability at home at special armed police quarters, peroorkada, the person informed that no home delivery and i have to go and collect the items. When i asked him why should we pay you then, he had given the phone to another guy and he said he is not working in dtdc and the one called is his friend etc. Such an unprofessional approach, i never expect from dtdc. They did not deliver to my home which is not even a kilometer from their office. That persons number is [protected]. Even at haripad branch of dtdc, they have done the same. And dtdc expects persons to come to their office and collect items but they charge us home delivery fees. Kindly do the needful in this regard.

Kavitha c pillai
Kavitha. [protected]@gmail.com

Dear sir,
I am ritesh raikwar from ratlam. I have found dtdc courier and cargo is the worst company in my life. At first its parcel delivery service, i booked a parcel (Book) to deliver from bhopal to ratlam on 23 may 2017 but still i didn't get my parcel deliver. Second almost on all the customer care executive numbers no one is responding and if some one response they give some useless issues and and talk arrogantly. I have called dtdc indore which is the regional office of madhya paresh, and their the person on the call talk very rudly to me and disconnect my call. I am hopeless now.
Consignment no. F10223477

A material booked on 24.05.2017 from farakka murshidabad west bengal for kolkata 17 and the same arrived at kolkata branch on 25.05.17 but up to today i.e. 30.05.17 the packet not delivered though I contact the kolkata office twice and every time they said that it will be delivered today. So it mean I shall have to make another path to receive the same.

Hello,

Dtdc courier my consignment was sent on 25th may 2017 through dtdc from patna to hyderabad, but still i didn't receiving my parcel.
On the cosignment my all original bills and my child birth certificates are there which i have to claim for reimbursement before wed 31st may 2017.
Medical bills around 30k, if i din't submit the bills before wed 31st may 2017, there is no use and i loose my money. Really disappointed and never expected this kind of a response. If this is the service provided by the dtdc what happens when we have some more requirement? Did i make a wrong decision to choose dtdc courier and waste my money already?
Somebody called me today from hyderabad dtdc office for query, i asked her to pls take this on priority and track my consignment and deleiver it before the submission date, as it's already late.
But i din't get any call after that and when i tried to call there is no response.

Let me know if i loose my money who will be responsible for that. If i loose my money due to dtdc, i have think about it to go consumer court as this a big amount for me.

Regards
Binay kumar
[protected]
[protected]@yahoo.com

Pallavi Enterprises- Bogadi, Mys (DTDC courier) asked me to come and collect my parcel from their office- they never tried to call me or deliver it to me directly. on asking the owner- Rajish as to why the parcel wasn't delivered to me directly, he gave a ridiculous reason.. an argument ensued, he spoke really rudely, almost raised his hand, used abusive language to a friend who had accompanied me. DTDC never replied to my complaint. its been 5 days now since I have emailed to the company's customer care. pathetic service, even worse staff. the guy should be kicked out of job to have treated us like that.

On 23rd May 2017 I had booked a courier from DTDC Kharadi, Pune for Vasudevanallur (Tamil Nadu). It was a regular delivery with proper box package containing books, cloths, pen-drive, shampoo, conditioner, electronic trimmer, spare batteries (value of the contents Rs.5000-Rs.7000). The total weight of the package is 8 kgs. I paid Rs. 1100 for the delivery charges. I had requested to send the shipment by Air. I checked the status of the delivery as on 24th May the package is showing to be received in Chennai (Tamil Nadu). After 24th till today there is no status update on my package. I have been calling multiple people in their offices sitting in Pune, Chennai, Madurai. So far I didn't get any answer to the status of my package. I had raised a complaint on DTDC website (Complaint Ticket #[protected] so far no reply for them. I have notified them on their Facebook & Twitter accounts still no response. Today is the 29th May a week has passed and still no clue of my package location and delivery status.

DTDC courier is taking customers for granted. There are playing with customer money, time & energy. I am yet to receive any reply form DTDC on my package. Worst service

Booked a doc from Howrah WB to Thane MH 401105, on 18th May 17, till date... it is lying in status Out for delivery since 23rd May 17 till now, i.e. 28th May 17. Just dont understand, whoever is out with the packet, is he lost his way or the shipment, for 6 days all the way in Thane only? Called up Mira Road and Bhayander sorting offices, and outlets. None could help, but behaved badly and wanted me to know that it is not their responsibility. Called up the complaint helpline, but they themselves are helpless with the wrong data they are viewing online, and they themselves are confused to give me contact details of their channel partner, who is having the consignment in possession. Feeling really helpless. Shame on yourself BRAND DTDC. None even called me up till date, to say about the actual status of the shipment.
Consignment No. K96570963
Complaint No. 06462323.

Hi, I booked an article bearing CN No. V[protected]Weighed 912 grams) with DTDC Bankura (PIN Code 722102) on 25/05/2017 in the morning under National Blue Express Service for Rs. 474/-. Article was bound for Kochi (PIN Code 682019). According to the National Blue service agreement, It should be delivered within Next Business Day that means on 27/05/2017. The tracking record shows it is still lying with DTDC Kolkata office as on 27/05/2017. Within this period, there was no holiday, no natural calamity occurred either in booking area or at destination nor even in the path between. So, why should anyone pay such high price if they cannot keep their service agreement? I could send my article by Speed Post or by any other service provider with much less expense. Now, I want my paid price back along with the loss I incurred. Please help.

Regards
Subhajit Paul
Saratpally 4th Lane
Katjuridanga
Bankura 722102
West Bengal
Phone: [protected]

CN[protected] were not delivered till now to Mumbai 13 from AF 588 Chandkhedha AHD Gujarat dated 18.5.17 carrying medicine for patient.
Already family is staying and available in case non availability can be delivered to adjecent flat
Thank
The issue was also brought to Dtdc office from the items were send and informed that he has already send mail to concern to resolve the issue earliest also conveyed regert .

Got a courier few minutes back. Very shocked to see the broken pieces.

Very disappointed for the following reasons :

1. Being fragile, (porcelein material), care was not taken to mention "Handle
with care" or any other caution on the cover.

2. While handed over, the sound of broken pieces was heard and the gift wrap was appeared to be not intact, i.e like a repack. If checked and heard the sound why it is delivered in the same state? So what is the assurance the company is giving while delivering the product?

Dtdc the worst ever possible courier in india. They handle material like gunny bags throwing the packets. I watch it every day from my office. More over their customer support never answers the phone. Complain mails to their support are just ignored. They have never delivered a packet i sent but updated the website as delivered and then don't care to take any action. Thousands of people have complained on the net but they care a fig

Dear Sir,

I have experinced worst service from DTDC. I mailed some urgent important documents from Ludhiana to Dakor. DTDC individual accept it with Cn. No. Z96946665 now it is stucked in transit from last 10days, it is a very important and urgent document. None of dtdc customer care is responding even they are not sending it in RTO. Please take action immediately.