DTDC Courier & Cargo Complaints & Reviews

On 23rd May 2017 I had booked a courier from DTDC Kharadi, Pune for Vasudevanallur (Tamil Nadu). It was a regular delivery with proper box package containing books, cloths, pen-drive, shampoo, conditioner, electronic trimmer, spare batteries (value of the contents Rs.5000-Rs.7000). The total weight of the package is 8 kgs. I paid Rs. 1100 for the delivery charges. I had requested to send the shipment by Air. I checked the status of the delivery as on 24th May the package is showing to be received in Chennai (Tamil Nadu). After 24th till today there is no status update on my package. I have been calling multiple people in their offices sitting in Pune, Chennai, Madurai. So far I didn't get any answer to the status of my package. I had raised a complaint on DTDC website (Complaint Ticket #[protected] so far no reply for them. I have notified them on their Facebook & Twitter accounts still no response. Today is the 29th May a week has passed and still no clue of my package location and delivery status.

DTDC courier is taking customers for granted. There are playing with customer money, time & energy. I am yet to receive any reply form DTDC on my package. Worst service

Booked a doc from Howrah WB to Thane MH 401105, on 18th May 17, till date... it is lying in status Out for delivery since 23rd May 17 till now, i.e. 28th May 17. Just dont understand, whoever is out with the packet, is he lost his way or the shipment, for 6 days all the way in Thane only? Called up Mira Road and Bhayander sorting offices, and outlets. None could help, but behaved badly and wanted me to know that it is not their responsibility. Called up the complaint helpline, but they themselves are helpless with the wrong data they are viewing online, and they themselves are confused to give me contact details of their channel partner, who is having the consignment in possession. Feeling really helpless. Shame on yourself BRAND DTDC. None even called me up till date, to say about the actual status of the shipment.
Consignment No. K96570963
Complaint No. 06462323.

Hi, I booked an article bearing CN No. V[protected]Weighed 912 grams) with DTDC Bankura (PIN Code 722102) on 25/05/2017 in the morning under National Blue Express Service for Rs. 474/-. Article was bound for Kochi (PIN Code 682019). According to the National Blue service agreement, It should be delivered within Next Business Day that means on 27/05/2017. The tracking record shows it is still lying with DTDC Kolkata office as on 27/05/2017. Within this period, there was no holiday, no natural calamity occurred either in booking area or at destination nor even in the path between. So, why should anyone pay such high price if they cannot keep their service agreement? I could send my article by Speed Post or by any other service provider with much less expense. Now, I want my paid price back along with the loss I incurred. Please help.

Regards
Subhajit Paul
Saratpally 4th Lane
Katjuridanga
Bankura 722102
West Bengal
Phone: [protected]

CN[protected] were not delivered till now to Mumbai 13 from AF 588 Chandkhedha AHD Gujarat dated 18.5.17 carrying medicine for patient.
Already family is staying and available in case non availability can be delivered to adjecent flat
Thank
The issue was also brought to Dtdc office from the items were send and informed that he has already send mail to concern to resolve the issue earliest also conveyed regert .

Got a courier few minutes back. Very shocked to see the broken pieces.

Very disappointed for the following reasons :

1. Being fragile, (porcelein material), care was not taken to mention "Handle
with care" or any other caution on the cover.

2. While handed over, the sound of broken pieces was heard and the gift wrap was appeared to be not intact, i.e like a repack. If checked and heard the sound why it is delivered in the same state? So what is the assurance the company is giving while delivering the product?

Dtdc the worst ever possible courier in india. They handle material like gunny bags throwing the packets. I watch it every day from my office. More over their customer support never answers the phone. Complain mails to their support are just ignored. They have never delivered a packet i sent but updated the website as delivered and then don't care to take any action. Thousands of people have complained on the net but they care a fig

Dear Sir,

I have experinced worst service from DTDC. I mailed some urgent important documents from Ludhiana to Dakor. DTDC individual accept it with Cn. No. Z96946665 now it is stucked in transit from last 10days, it is a very important and urgent document. None of dtdc customer care is responding even they are not sending it in RTO. Please take action immediately.

University send me a courier vide consignment no.Z22436387, but delivery boy not contact me or try to find the address or never call me on mobile number which is mention on courier, and write a comment" shifted' but we are living still in same place. I contact with customer care number and email but till date no reply or call from there side. Very third class service of courier company and also customer care team.

I have never seen such a worst courier company as this. Its about 4 months that i had courier a watch from margoa dtdc to bangalore on 17 feb 2017 and its been not yet deliverd every time i go to office i get a very poor response i had registered one complaint and even though nothing has happened. Really this is very disappointing. Even a govt post office doesn't do such a thing like this so called international couriers

Previous week i ordered one bag through flikart and that taken by your courier.
But your delivery man (He is from payyoli branch calicut) is not deliver to me my product he is actually cheat me beacuase he told me one day i will deliver to you tommorow itself but he is did not deliver to me he is compleatly firgot about my courier. So i suggest you for please dissmiss that types of deliver mans in your company otherwise you have to face somany complaints...
That will effect your company.
- thank you.

Tracking no : c75722548
We had informed the parcel contains medicine for a, serious patient while handover the consignment to the dtdc courier and they assured the parcel will reach the next day itself. As of now the parcel not received and the patient in serious
This is how the dtdc courier company works
Very poor service and we tried their customer care, it is a very poor no one picks the call
Please take nessary action

Regards
Mahendran
[protected]

I have sent courier from bangalore to my home town karimganj consignment no d33756305. I had tracking details which says that courier reached last silcher and after that it didn't reached karimganj. Now i had received text from dtdc that they had delivered my courier, but we haven't received any. I want full details about my product as soon as possible.

I shipped a product via dtdc on april 28th 2017 but it has not been delivered as of today (23rd may 2017). There is no response to my several e-mails. Also the twitter account of @dtdcindia is not responsive. Called them several times but everytime they are pushing to the next day, saying the product will be delivered the very next day. They are confessing that they received the email but they do not want to reply to it.

If someone can help me to get the nodal officer contact or any other escalation contact.

This is to inform about bad and uncultured behaviour from a dtdc courier outlet at Puthumana tower Pala.
I had made a call two dayss before for enquiring about a parcel and then a lady tell me that nothing arrived and if anything is there wil call. And i didnt recieve a call .and today the same person made me call and harshly tell me that she informed me two days before that a parcel was there.
Actually the thing happend is i am the person call them.
Irresponsibilty with bad behaviour .
I am sorry to inform dtdc that now am feeling hesitate to send parcels via DTDC.please train your executives.I had met wonderful n pleasing services from DTDC Pala near hdfc bank pala, dtdc trichy, dtdc trivandrum.
This is happened from
* DTDC Puthumana tower pala.kottayam district kerala.with a phone number [protected]*
Expecting a reply and action from your side.
Do the needful

I have not received the courier even after a week and the tracking says its delivered to a wrong address in mumbai where as the original delivery address was kanyakumari... The tracking id is c75504796. Its a time sensitive document which is void after thirty days, its almost 7 days now...
I have attached the courier receipt herewith. Please resolve it at the earliest.

Booked on may 10..
First of all its gets missing no tracking updates or nobody knew where the shippment was till may 14 when it was updated by kolkata airport.
4 days it goes totally missing and when it was delivered on may 17 thats right it was delivered after 7 days which is abzolutely ridiculous as it was for kolkata and got direct flights and delivery takes about 2 days.
Thats wt i was told it would be delivered in 2 days.
And when the customer receives the product she receives in the damage condition. Display is all damage.
So i need the panel replacement money for it now.
Sony 43w800d u can check with the service center of sony which is costing around 22000 approx.

Date of issuing the package - 08/05/2017
Shipment number - a37645797
Package details - bakery - rs. 150 + 80 delivery charges
Delivery destination - mumbai
My package has been submitted on the above mentioned date and was dislocated to bhopal for 12 days. My package is damaged and totally not o[censored]se anymore and the company is denying to refund the full amount. I am extremely disappointed and disgusted with the services. I want to file a complaint against them in court.

Dear sir,
It's booked for kolkata pin 743222 but going to guwahati, why? The details is given below.

Tracking no. Z22319679 last status in transit
Reference no.
Booking date 18th may'17
Last status date 21st may'17
Shipment details

Origin faridabad destination ashok nagar destination pincode 743222
No. Of pieces 1 service type lite
Package contents auto parts
Shipment tracking history

Booked & dispatch in transit at destination out for delivery delivered

Date activity location
Sun, 21st may'17|22:27 hrs processed & forwarded from hub guwahati hub
Sun, 21st may'17|15:09 hrs received at hub kolkata hub
Sun, 21st may'17|00:22 hrs processed & forwarded to hub guwahati hub
Sat, 20th may'17|13:06 hrs received at hub guwahati hub
Fri, 19th may'17|05:38 hrs processed & forwarded from facility delhi air hub
Fri, 19th may'17|01:42 hrs (Surface scan) received at hub delhi air hub
Fri, 19th may'17|01:42 hrs (Surface scan) received at hub delhi air hub
Thu, 18th may'17|21:36 hrs processed & forwarded to facility faridabad
Thu, 18th may'17|21:10 hrs processed & forwarded from facility faridabad
Thu, 18th may'17|20:04 hrs booked at facility faridabad

Have booked a shipment through your courier service.
My AWB No is B42683788.

While tracking my parcel, web site shows that address is not correct.

I just wanted to brief a history of this consignment.

1. Booked at 17/04/2017.

2. I have waited one week, I did not get any notification from my relatives as parcel received.

3. Then I have approached yelahanka franchisee office where i have booked this parcel early.

4. They gave me these contact nos.[protected],[protected]. I have contacted in front of franchisee office booking person. They did not pick up my phone call. Again after some time back i have tried above mentioned both contact nos. No response from them.

5. Then they gave another contact no [protected]. I have approached them also. They guided me that parcel is right now at thirupur. you can get from there. No response from thirupur office.(not picking up phone calls)

5. Again i have tracked parcel. It shows that it coming back to Bangalore.

6. Today i went to yelahanka franchisee office to get back parcel. when i saw my parcel i totally surprised about your courier transport protocols, that parcel completely broken
and damaged. My shipment envelope also completely broken, damaged, scratched by external force. it might be human being activity or any animal like rat. I coclueded that is not because of inspection of parcel or something else.(pls see attached images)

We are sending courier from sikar to hydrabad dated[protected] docket no v34931290, dtdc plus to vrtechniche consultant pvt ltd 1-2-6, damalguda hydrabad 500029. But your website show pincode 500001. This your matter.

But till date status show on sikar. Kindly urgently solve this matter due to very urgent data national highway othourity of india . After 05 days we have penatly per day 5000.

So urgently delivered on right place