DTDC Courier & Cargo Complaints & Reviews

My parcel with consignment number - C25491620, was shipped on 26th July and it's still not showing any tracking details.
Kindly help

IT'S VERY URGENT...

I have placed on order on COSMIX website. The delivery was handled by DTDC. The orders shows as delivered on 27th June but I have not received the product. The tracking ID is B12272979, Reference number is[protected].

Tracking id D45846267
Address is mentioned correct for the delivery which is mentioned below:
S/O Manoj kumar, Behind Vaishno Mandir, Kalambag Road, Refuzee colony, Near ITI College, Muzaffarpur, Bihar. Pincode- 842002
Mobile no- [protected]
No one came or called for the pickup and they have updated incomplete address as the reason for not being delivered today

Pod no U17706055 was booked on 6th july to be delivered to ghaziabad but till date it has not delivered, called several time but no positive answer. Raised several mails on customer service but no response.

Consignment no: K56470946
I have never felt so helpless that today I am facing right now. The team of your Gurgaon Sohna Road are not humans. Because human beings would have listened and solved my problem that I have been facing for 5 days.
I am calling 3-4 people 100 times but the maximum time they are not responding and by chance they pick then they will give tomorrow a date which never comes. I wish I had never used DTDC but since I have I am bearing this pain and trauma.
They are giving dates from Monday to Tuesday, Tuesday to Wednesday and Wednesday to Thursday. From morning 10 am to afternoon and afternoon to evening . I am really tired now. I don't have the strength to go to court or the police station
but I don't know where to go and how to get my parcel delivered to my sister.

This is the last time I am mailing you. you please don't reply that we are tracking and keep patience, i am sick of hearing this. I cannot bear this pain any more.

I have a screenshot of all the chats where I have been harassed by these people ([protected] manager, [protected], [protected]). they do not deserve to be in service. They are not humans, all i can say.

My company SUNGRACE PHARMA sent joining kit for me from Ahmedabad to my address FROM DTDC COURIER (TRACKING NUMBER:- A[protected] but yesterday DTDC Delivery Boy has been delivered to wrong person and wrong address and also they didn't informed or called before the delivery and at the time of delivery.

Now No one is responding. Please help me to find out my courier. It's very important for me for my career.

I have placed an order on 19th july and on 25th july 2022 I got a call from your guy asking about the address. When I said my address he said I cant deliver there and some another delivery boy will come next day. On 26th July when I called back he said I cant come you have to talk to main branch here in Bharuch. Then I talked to the main person here-Jigneshbhai, he said we have sent back your parcel to Ankleshwar and cant deliver you! Next day when I asked again he said we have sent back it to Mumbai the main branch. Now I have talked to main DTDC costumer service number and they are like we cant do anything! We have to wait more! Very poor service by so called DTDC courier services! The parcel contains my kid’s uniform!
Order no:- 15173 and tracking no:-M10087919

My Shipment -V93394440 was supposed to be delivered from KANPUR TO BANGALORE. Tried calling customer care a lot of times..they were keeping th call on hold. Finally the call got connected i asked the update they said collect the shipment from the office Bommanhali which is far from my place..Then they connected me to their senior executive whi was way too rude.. I asked him "why have u updated the status wrong status that the customer is not available" so i was told "We updated it thats is what we do"
There was no call from the dtdc to give us an update. the people were constantly fooling & making us excuses and they even told me that "Iam wasting their time" is this how DTDC talks to their customer. im so disappointed with the customer care service. these people have no ethics to talk. Even after constantly asking them to provide me the status when can the shipment be delivered..i got no answer. I just need my shipment asap., THERE SHOULD BE A STRONG ACTION TAKEN AGAINST THE CUSTOMER CARE TEAM OF DTDC SERVICES. THIS IS THE SECOND TIME I AM FACING THIS ISSUE WITH THIS DELIVERY SERVICE.

I had sent one spare of machine for repair to our Noida office through DTDC courier service in last of June month but still this is not delivered and DTDC company is not responding on that.

Dear sir,

Dtdc tracking number: Dtdc C17792279 was booked on 20th July and usuall in 1 or 2 days would be delivered by courier still pending. I tried to call [protected] but commitment will delivery same day after 2 days again called answer is same.

Dtdc tracking number P61704385 was booked on 8 th July yet to delivery.

Dtdc courier have mailed that the delivery would done on 26 th July without fail. This shows that DTDC only intention is pickup and not delivery.

This is serious issue and total complaint 9700+ complaint raised against DTDC courier is unresolved.

My friend has booked a dtdc courier for me from Telangana yesterday on 25th July 2022.
But still there is no tracking data found in the website tracking status.
Please help in tracking it and get the product delivered to me at the earliest.
The awb no is H32846125

I have purchased one saree online from Lakshmi Sarees pvt. Ltd., Mangalagiri. The item has been reached DTDC center, Thotaplem, Vizianagaram on 21.07.2022. Still I have not yet received the item. Please do it needful.

I have made a courier from Pallikaranai (Chennai) to Mangalagiri (Guntur) on 20th July 2022. Tracking number is - C24859409. Its been almost a week and yet my courier is not delivered to the delivery address. I have tried to reach the DTDC customer care, they are picking up the call only at first instance, promising to deliver as soon as possible but nothing is moving on. I have raised multiple complaints in their query portal and multiple calls over customer care number. Still my courier is not delivered. Request to deliver my parcel to the delivery address or return back to my sending address so that I can arrange for a better delivery service.

Booked shipment on Wed, 20th Jul'22 but its not delivered till 25th Jul. Called customer care multiple times but no proper response and no ETA they could provide.

Due to this, am facing huge loss and mentally disturbed because of this useless service.

AWB/ Consignment Number: C25914922

I didn't receive my parcel yet since I am waiting from 21th July. I have ordered from Nagpur. I am tracking my parcel but the date is showing 19th July. please do something.

Hello Team,

Your delivery executive Ravi Kumar has denied delivering my package A49354543 as he said that he will not get inside the society it wastes his time. I have since 8th July 2022 raised at least 15 complaints to DTDC via phone and email but no response and no one is willing to help.

Your customer service team is extremely pathetic and you do not have any escalation matrix that a person annoyed with your services and support can approach. It is such a shame for a company like you.

I am not expecting you to respond because DTDC has a pathetic response and support rate that is written everywhere.

This is just a complaint I am filing here before I will go to the consumer court and sue DTDC including the delivery point and its employees for negligence and also Delivery Executive Ravi Kumar.

I am expecting a courier from Chennai under the tracking number C24852092, booking date 23/07/2022. Today I contacted your branch in Venjarumood, Triavndrum, the person who was talking to me was very argent nature. My office is located first floor, but he told me that he couldn't deliver the packet to my office, some one should go and collect the packet from the ground level. What is this? this is the rule? Until this time he didn't deliver the packet to my office. If you are not taking a strong action against this branch I will force to take legal action against the company.

Thanking You

Sincerely Yours

Shaheed Yoosuf
Managing Director
Sun Energy Solution
Near Akbar Travels
Venjarumood, Trivandrum.

This is to inform you that I have ordered a product from ambala on 5 july 2022 which was being shipped through dtdc courier company and the consignment number is T13393936. the order was prepaid order. the expected delivery date of the product was shown 11 july 2022. when i checked the status of product i came to know that the destination set up by them was wrong as it was provided in reciept. i then immediatly cpntacted there service team and updated the destination. when the product reached to the nearest location i.e. Jhansi Super Franchise office of DTDC, i came to know that it is non deliverable. i contacted the office of jhansi and they said that there servuce is not available for the given location and they will return it. I agreed as in case of return i would have get my refund back. So after couple of days when i again checked for the refund status i found that the status shown was delivered successfully, i then immediatey contacted to both customer service and jhansi office. after complaining i recieved the call from jhansi office and they said they have the product and they wil deliver it to me by the next day. but it was again not delivered. i then make 15-20 calls to there customers service team and jhansi office and complaint so may times and ask for the resolution of my problem. but i haven't got any answer from there said they just say that we're working and now it has been 10 days around since complaining.
i request to take strict action and i demand from company to get my product to me or betray my losses made due to them of rs 1135. as i'll not get the refund until the seller will recieve the product.

Our Supplier has been Booked Courier from Agra to Ambur via chennai Date - 19/07/2022 through Air and To pay Charges Rs.1400/- still we have not Received our consignment. We have lost business because of Delayed.

Consigment No. I10058599

we Request to Refund the charges Amount and Need Solution for Next deliver. We Occurred so many Times delayed delivery

I am parcel some important items from chd to UK through Dtdc courier sector 37 . They put some items in way and my all items were not reached there . When I go for claim they said they can do nothing they file complaint but doesn't give me satisfactory result. Company doesn't give me refund or my items return to india . That's why I want to file a complaint please help me