DTDC Courier & Cargo Complaints & Reviews

This complaint is against DTDC. I could not track my consignment (H[protected], It was mailed 3 weeks ago. I have complete set of my original documents. No number in their listed customer care numbers is working. None of their executives is giving correct information and they hung up multiple times on me. An aweful service! Never trust DTDC else you will be doomed for sure. Going to file a case in consumer court today.

Worst Service Ever!!!
I had sent a courier from London UK on 12th April 2017 which had 30 kgs of goods and that has not been delivered yet.
No one ever responds to the emails or calls in dtdc UK or India.
I have been tracking the courier and it shows it is lying in Bangalore since 21st April and is out for delivery, they have been updating misleading status.
They gave one single call after 100 emails and said they will be delivering it on 25th April, it's already 29th April today and there have been no updates.

Consignment number[protected]

I have spent a good amount in sending it and the company is so irresponsible, I am surprised I thought it to be a renowned name.

The item as listed on above CN no. Z21461166 was booked from DTDC partener n. bagga at Kamini Communication 669-G, Nyay Khand-II, In front of Aditya Mall-Big bazaar, Kala patthar Road, Indirapuram Ghaziabad Mob-[protected], [protected] on 21.04.2017 (CN No. Z[protected]. It was addressed for delivery to-
Vanshika Nagpal
Manager
Multi Commodity Exchange, , Investor (Client) Protection Fund
"Exchange square", 5th Floor, Suren Road,
Chakala Andheri (East), Mumbai-400093.
I have not received any information regarding delivery of my consignment as the Tracking has stopped on 24.04.2017 15.07 hrs stating DRS (Activity)prepared (Location) Midc Mumbai, there is no delivery report so far till 29.04.2017.
There is clear deficiency of service in this matter. My all efforts to contact all phone numbers given as customer care number failed as either they were wrong or not available at all. My Mail sent on27.04.2017 aklso remains unattended so far.
You are requested to reply and resolve the issue immediatelly.
Gyaneshwar Gupta
[protected]
Consignee CN No. Z21461166

My consignment number p41181050 was sent from pune on 31st march 2017 which is not yet delivered.
I raised complaint in dtdc with reference number 06209028.
Today 28 april 2017 i got a email from dtdc customer support as below.

"we deeply regret to inform you that consignment number p41181050 has not been traceable yet. Our sincere apologies for the non delivery of the shipment & any inconvenience caused. However our quest will continue to locate the same. But in the interest of time, to take further decisions at your end, we are declaring the shipment as lost in transit."

Are they serious? The consignment has very important confidential documents which can't be recovered. I need the consignment to be located as soon as possible.

Sagar nikhade
[protected]
Techno. [protected]@gmail.com

I was sent a courier from greator noida authority beta sector on 22nd april.
And he said that courier will be recived to your relative on tuesday.
But still i am waiting that why courier was not recieved there.
When i am searching the status online by doc no. It is showing that

Tue, apr 25, 2017

Shipment dispatched for delivery khokhra branch, ahmedabad 01:48 pm
And last status is this only.
I am asking whats going on from 25th??
Today is 28th.

Awb no - z22412419
My mob - [protected]
Mail - [protected]@gmail.com

Reference: consignment no. D29980839 dated 05.11.2016,

Vide aforementioned consignment, i have sent one micro oven to the following address :-

Mr. Manu, your’s choice, jkavil kadavu, muncipal complex, kodungallur-680 664, trichur district, kerala (Mobile no. [protected]).

This package has been received at the destination on 17.11.2016 at 9.20 am. Soon after delivery of the material, the delivery boy has immediately left the location. On opening the package, the product (Microwave oven) was found in totally damaged condition.
While booking it was clearly stated that the material will be sent by air cargo but it was sent by road mode by dtdc courier, though i have already made the payment of rs.1980/- towards the charges for air cargo.
Even i had paid the hefty amount against the product insurance while booking the consignment.
This matter has been brought to the notice of dtdc courier service (Singrauli as well as renukoot branch) many times through telephone, e mails etc but all went in vain. They have seemed to drag on the matter unnecessarily.
Though, i have been assured by the courier service provider that you matter would be sorted soon since last 5 months but nothing positive happens till date.
When will i receive my claim still remains a big question mark???

Regards

K muraleedharan

[protected]

My consinment no. Is m50291625. I hav tracked my courier yesterday. It was supposed to be in kurukshetra but it is lyimg in chandigarh. It is very important documnt. Take the required action as soon as possible nd revery me back. I have posted it from thane and none of the numbers is reachable. I m in great trouble and this is all your fault. Take action and post the letter at right place.

Courier booked from Hyderbad to Mahad on 20th april'2017, website showing
out for delivery since 22nd April 2017,

this courier contained 2lakh rupees worth of goods, even if the courier opens I will not accept, I need to the consignment should be delivered immediately

ch. Rajasekhar
owner of courier
[protected]

The person who was supposed to deliver my parcel wanted to get away with the parcel. He came to my address and used abusive language with my mother and did not hand over my parcel. He even kept the parcel in his bag and said that we will never get it. After a few minutes i recieved a message that the parcel is delivered at my place. I dont know what fake details he gave on the reciever's form. But my parcel is still not delivered and he has updated the status of that parcel as delivered. He should b fired immediately.

Dear sir i ordered cosmetic for my mother from paytm.com on 12th april on the address 164 civil lines lalitpur near maheshwari academy, 284403 the mobile number i gave was unfortunately not working. The tracking id is z20786804. I got a delivery confirmation on 18th april but i or any of my family member didn't received. I had to follow up raise a complaint on 24th april i raised a complaint, to which i got a call from nearest centre that they had delivered the parcel to maheshwari academy and he was ordering me to come and collect from his office which i refused. I have been facing this issue with the courier for quite since a while i have been complaining for the same. Once i ordered the cover for my car and i had to go there to collect it. Please consider this complain as not only i but many others are aslo affected by this.

Sincerely
Aman
[protected]

My sister had booked a package containing a back brace belt for my mother for her back pain. This package was to be delivered to her in Patna - the address was completely detailed with phone number and everything.

The airway bill tracking number is Z20566540 and it was booked from Delhi to Patna. When I checked on the DTDC website showed it as being dispatched to Pune - seems that the counter clerk does not know the difference between Patna and Pune or the Pin code from 800001 which is for Patna and changed it to 411001 which is for Pune.

I called the Pune office and told them about this improper dispatch and they asked me to write an email explaining the issue. I also mentioned to the service representative Kshitija that my mother would not be in Patna after the 26th April and will be in Mumbai and since now it is already 24th April there is no way that they can deliver it to her in Patna.

I gave them the address for Mumbai so that they can transfer the same there. I received an email from the DTDC customer service - Moumita Sanyal that the package has now been sent to Kolkata (which I fail to understand) how did Mumbai now become Kolkata.

This is utter carelessness of DTDC and complete disregard of the customer's complaint and cause for concern. It has been 5 days now and the package is yet to be delivered to my mother - not withstanding the fact that she will have no relief from the back pain for which the package (the back brace belt) was sent.

The DTDC customer service is taking a nonchalant attitude and has not taken any concrete steps nor are they taking any action against the erring employees who caused this entire issue in the first place.

Despite having made 3 phone calls and written two emails, the DTDC customer service has failed to act in the right manner and is simply passing the buck from one place to another and not ensuring that the package is delivered to the place where it was supposed to be.

A two delivery has already crossed 6 days and when it will be actually delivered is unknown.

Hi,

I would like to make an complaint about DTDC Kozhikode office. First of all they asked me to collect the parcel on monday even though they regularly collect parcels from my office which is only one kilometer away from my home. After asking them to deliver it to my office, they still haven't shown up two days later. My consignment has been sitting there for 2 days. I called to enquire, no one's even picking up the phone in the calicut office during office hours. Is this the quality of service that we should expect from one of the leading courier service.
The people in calicut office haven't shown any degree of professionalism and i am deeply dissappionted in the service. I would certainly think twice before sending important and time sensitive couries them.

Regards,

Arun

I am an online seller and dispatched a consignment to my customer. #z10557122, the status online is shown as delivered by it is not handed over to my customer.
Its been more than a month but courier people are not able to give me the details of the person who collected the parcel.
Everyday i am making 5-10 calls, sometimes they pick up and ask me to call again and later they stop picking the call.

Need name and phone number of the person who recieved this parcel

I am living far from my house. As i wanted to bring some home made sweets via DTDC courier. My brother had paid a premium amount for the sweet and that courier yet not delivered till 15- apr-2017.
I am also going to complain in consumer forum. I want my money and also fine
for the inconvenience
Courier details are Z23304316
We have choose DTDC because of fast service as promised on courier time that it will reach in 3 4 days. Now if courier is recieved there will be no benefit. Thank you please take action

Courier boy samar mansuri[protected] his behaviour was the worst
1- basic manner how to talk to the customer not knew.
2-talking like i am wasting his time.
3- he must be drunk.
4-how to behave how to talk not known to him.
5- abusing me to receive the courier after i left office at 7pm.
6- i have the conversation recording with me, already send that to all the grievances, hopefully got some positive outcome.

Hi,
I am a victim of DTDC fraud, where the company employee have stolen/mis-routed the parcel not only once but again and again. If you go to their website, http://www.dtdc.in and click on Feedback, the page does not exist. Also, if you call on any of their customer services numbers (Jaipur, Delhi), no one picks up or disconnects the call.
Today they have apparently mis-routed a very urgent parcel that was paid for as a premium service, and the company representatives do not either apologise or accept any responsibility.
Please do NOT send courier via this irresponsible company!!!

The courier is a document which was given on 15th of April in bangalore office and its to be delivered to Adelaide Australia. Its still not delivered.
No update on website except the below which is the same status for the past two days.
N number of emails dropped but no response yet. I need this resolved ASAP and want the exact day by when it would be delivered. Already 10 days and its still not delivered. Very Very Very poor service. I wouldnt ever recommend anybody for this courier ever. Second time bad experience for international courier.
Connote # : N97690736
Alternate Ref : CPAQYLZ2007023
Service Type : Air Tracked - Omni
Shipped on : 16 Apr 17 00:43
India Other - INDIA
Destination : Mitchell Park - AUSTRALIA
Job # :
Status : Released from Customs

Dtdc is not providing door step facility. When i call dtdc they told that they are not able to find my address and you have to take your item from our office near shiela bye pass in rohtak. How is it possible my house is near main road and in well established area and i have clearly addressed my house no also. I am really get hurt by the service of dtdc. And request dtdc to improve your service.

It was a urgent material to be order from delhi to surat so we suggested dtdc curior rather than transport but on 20th the material was despatched from delhi and still on 25th my consinment is lying in ahmedabad and there is no response from dtdc curior surat office i have called many branches of dtdc in surat but every branch had a common answer that i have to call my nearby branch and they provide me a no [protected] which is now out of coverage area. I will be facing a big loss due to delay from dtdc curior. My tracking code is z22660665.

I have placed an order for the delivery of some important documents to shillong on 22 april 2017 by dtdc courier services but even after 3 days the parcel ststus is showing the address of delhi only.when i am calling customer care nobody is bothered about responding my queries also the attendent charged me for express delivery and done a normal one himself later on. i am really unsatisfied with this service