DTDC Courier & Cargo Complaints & Reviews

We had booked consignment no. K93375920 from rosera, District samastipur. Pin 848210 on Dr. 29.04.2017. It has been delivered in Varanasi on 09 may 2017. In a courier service like DTDC it is a very late delivery and content packed in box delivered not reached safely to us. It has been partially damaged. Very bad service. We have receipt of 29.04.2017 of booking courier but it is showing online since 04 may 2017. It is a very unprofessional approach by courier service.

My consignment no D32778172 which contains Ayurvedic medicine which is urgently required has been couriered by DTDC from Durgapur to Bangalore on 27-APRIL-2017 and while Tracking the status it is showing as Received as Bangalore Hub on 4-MAY-2017.
Till today, the status is reflecting as same and no update on that. Also I have called on the customer care no's[protected], +[protected] and 080 – 3300 4444 but nobody has picked the call. Further to this, I have written an email to [protected]@dtdc.com for which I have not received any update. We also tried contacting Durgapur Courier service person on his mobile number “[protected]” but he was not responding in a proper manner and was very rude and least bother about any complaint made.
Now, I am clueless as to where to contact and how to deal with this.I am regretting myself for choosing DTDC for the courier. Really, DTDC is worst and pathetic courier service with no customer centricity.

My name Ravi saini h683 saini mohalla nangloi Delhi 41 mb [protected]
I hv send item to my brother in Assam sukber lather my track no is z22633033
Ur courie department same my item they open it or box is full damge
My item price is 11998 + 400 courier charge
Now I will claim to dtdc refund my item amount to day my brother refuse the delivery m sending u images of the item
This is how u damge my item i[censored] not give me my refund of this amount 11998 then I will case you and claim u in court

I have ordered some clothes through unique weaves and blocks, and they have shipped items worth rs.10000 through dtdc bhopal
G 28-31,, kartar arcade, near capital petrol pump,, ashoka garden, bhopal-462023, bhopal, madhya pradesh 462023 branch. Till today, i have no status update and no one is able to track my package, it looks like the indore team has goofed up. They keep saying bad manifest which i dont understand. Bhopal team asked to contact kolkata team.
The kolkata cs team is very rude and of no help, and said contact bhopal team.
Consignment no - d34000329
Complaint case no dtdc[protected]

My courier no is - K92180479. The status while checking​ for this courier is on 8 may that " receiver is not present" but from last 3 days I am at home. Company person updated it fake. Even they don't come upto my house. I want that a strong action should be taken against them so that this deed should not be repeated again and company person do their job properly.

To,

The registrar

Consumer court

Sub : complaint against late delivery of consignment even after 13 days and lack of response from dtdc services

Sir,

I have sent a courier via dtdc courier services on 27th april 2017, but till to day (9-may-2017) i. E 13 days has been passed out but still i courier didn't reach to destination. Even after many complaints to dtdc they did not respond. No response had came till date from them after my repeated follow ups. I have visited in their office where i sent courier, receptionist asked my contact no. And said please go i will inform you. Not i think they are cheaters and very irresponsible company. Now i am feeling helpless..

Here is my consignment no. Z20869409
You are the last hope of mine. Kindly tell me, what can i do against them and help
Me out at your level so that my courier could reach at destination. I will be thankful to you.

Pls register my grievance.

With regards
Piyush khare

I had booked an envelope containing important bank documents for processing of my visa on 25th April Consignment No F10240765 for Sector 29 Noida. The consignment has not reached the concerned party till date ie 2041 hrs 8th May.

1) On tracking the page only shows in Transit.
2) On calling Delhi hub office I was informed the consignment has been dispatched to Noida branch.
3) On talking to Noida Branch manager he said "WE HAVE NOT RECEIVED THE CONSIGNMENT ".

A screenshot of the tracking page is attached

I booked a parcel from Kolkata -700075, dtdc office at Santoshpur Avenue. The date was 10/04/2017.

Tracking number: K95296761

The parcel reached Mumbai in 3-4 days and they called the receipient to take it from there office. Unfortunately the receipient couldn't take the parcel because the place Kandiavali (dtdc office) was much far from Borivali.

The parcel was supposed to return back to me.
Instead they delivered it at some other place and the tracking says delivered. Its very much understandable that they did proxy on website and hence my parcel is lost. Its been a month and still my parcel didn't return to me.

Dear sir/madam

Sub - undelivered parcel z22975544, delhi to mumbai

This is with ref to the packet which i have booked on 5th may 2017, vide docket no. Z22975544 from delhi to mumbai, the consignement has reached mumbai on 8th may 2017,
Dtdc didn't informed us about the consignment, where as it should have been delivered today. Address is clearly mentioned in the parcel.

Looking forward for your help in this respect.

Your sincerely

Reggie
[protected]

Dear sir,

We are sorry to state that one of your delivery boy just dropped an envelope on our doorstep on 05-05-17.
The severity of that envelope was known when we opened the envelope on the next day. It had a cheque of considerable amount.
We made a telephone call to the dtdc office near to our office, but no remedial measure was taken.

Now, we feel hesitant to send couriers through your company, if you not respond and ensure us of such incidence not ocuuring in future anymore.

Regards

Manager

Jkl agencies
Perumanoor junction
Kochi-682015
Ph:[protected]
Mob:[protected]

Dear sir, one of cousin booked a cover at Kurnool to deliver it at anantapur by paying all your applicable charges. Now at anantapur your courier people simply making a call to the receiver and asking him to collect at your DTDC office. What kind of service is this? If you have any delivery problem at the given address, you simply inform at booking point. With this we will decide to book or not?

Dear Team,

I booked a parcel from Hyderabad on 2nd of May 2017 for Godda, Via- Patna. Name of recipient is Soni Kumari. It has been 5 days and there is no clue about the whereabouts of the parcel.

In order to avoid any further escalation and claim before proper authority, Please check and revert me my email on urgent basis "[protected]@gmail.com".

Regards
Awadh Jaiswal

I booked parcel at Hubballi on 04.05.2017 vide bill No. V37616705 to deliver it to Kolkata on 06.05.2017. It was assured at the time of booking that the said item will be delivered on 06.05.2017. For that Rs.280/- have charged. But till 07.05.2017, the said item did not delivered. This delay makes a huge loss to me as well as mental stress and agony. Please look into the matter and arrange to pay compensation to the loss.

My consignment (#z[protected] was supposed to be delivered on 6th may 2017, but i did not receive it. And when i tracked it today, its showing to be delivered on 6th may evening but not to me.
I tried calling at the customer care number but no response is there.
I want my product to be delivered any how.
In the delivery summary it says delivered to someone called singh and relationship is family, but i have got nobody called singh at my house. It is definitely being delivered to wrong address and the problem is these courier delivery guys don't even check the id proof of the receiver. I want my parcel and get this rectified at dtdc's end.

Is intimated that consignment no v35031617 booked on 02.05.2017 and recieved on 06.05.2017 at dtdc jammu. The content was missing in the packet.
I have insured the content in the box for rs 40000 and duly declared the items on waybill.
Please look into the matter otherwise i will take legal action against dtdc

My one 55 250 mm canon lens is missing in the box. The box was also got tempered when i went dtdc jammu for collecting the parcel. When i asked dtdc personal about that they said may sale tax personal opened it.

I have heard about that dtdc is a theif and always content missing in their parcel when they deliverd but i ignore and choose it.

Finaly i saw that dtdc is actually a theif

I am warning that return my 55 250 mm lens otherwise i will lodge my complaint to pmo office and take legal action against you and all your concerned staff.

I have spent 3500 for booking the parcel and insured it for rs 40000 what is the fun of all that
You theft my 55 250 mm lens which costs 10000

Return my lens back or refund my amount
[protected]
Ajay. [protected]@gmail.com

Fraud fraud fraud dtdc!!!

1) i had dropped a courier at infocity, gandhinagar, gujarat from gandhinagar to indore. The tracking id was v37225407, which was marked in national plus plan and i was charged accordingly, the lady sitting at the shop committed me that the courier would reach by the next day. The courier was sent on 03-05-17. It reached after 2 days, the dtdc authorities/customer care/service / the franchisee sitting at the infocity office denied any sort of responsibility. The franchisee owner named m. R shaikh, dtdc channel partner was very rude and did not take care of anything. Dtdc should take the franchisee from him or else the name of dtdc will be spoilt more.

2) i also dropped another courier on[protected] in very urgent mode infocity, gandhinagar, gujarat, with tracking id - e73500063. This was again marked in national plus mode and the lady and the franchisee owner committed me that this order will surely reach the same address in a day.

Today i tracked the status, and it says "weekly off" which should not be applied (According to the franchisee owner) when the address is home address and mode is national plus.

I was charged heavily both times. Now, the courier contained papers for release of my bike. Now the railways are charging a penalty of 200 + 10/per hour from tomorrow onwards[protected].
I called the franchisee owner and he rudely replied that the courier can't be reached before monday and nobody will be responding you before that.
I, being a customer, is this appreciated from dtdc?? Now the railways will be charging in total of around 1500/- based on the committed time, which is also not at all guaranteed.

All people of dtdc are fraudsters.

What kind of service is the customer care service are providing when your contact us page is not at all loading. All dtdc people are fraud.

Please look into this matter with utmost priority and refund me the entire courier charges, as per dtdc policy if delivered late + the total railway charges which i will be bearing because of dtdc and hs enterprises.

I should get 100% refund as per the plan and the delivery time mentioned. Please look into this on priority or i will escalate to legal authorities to get my refund back against the franchisee owner of dtdc at gandhinagar, gujarat and the dtdc authorities.


Name of org. - dtdc courier
Name of franchisee - hs enterprises (M. R shaikh) infocity gandhinagar.
Mobile no of franchisee - [protected]

Consignment no - z23459223

Worst response from the execute - speaking rubbish, vulgar words, not responded to my question... Kindly take action on the below address dtc courier
Please eee takeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee action immediatelyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
Dtc courier
No 48 1st main road
Thirumalai nagar - chennai 96
[protected]
[protected]

The following courier was dispatched on 28.04.2017 from Allahabad. It is supposed to reach Jaipur. It is 05.05.2017 and the courier has not been received yet.

After tracking the courier, it shows that package has been received at Jaipur Hub on 30.04.2017 and is out for delivery but has not reached here yet.

The courier contains documents whose requirement is time bound. It is a humble request to look into the matter and get the courier delivered as soon as possible.

CN No.: Z20519762

I had booked a 39kg parcel from pune to kolkata with the consignment number: d31660268 on 29/04/17 from dtdc. But i was not able to track them on their website. So when i called up the franchise (Shop no. 4, silver nest, near icici bank, hotel shri krishna chowk, viman nagar, pune, maharashtra 411014... Phone:[protected] they told me that my item could not be shipped as it was having some liquid item in it. When i had gone to the shop with the parcel he checked some of the item, it was having some liquid which was some medicine and he told that it would not be a problem to ship it with that liquid products. So he agreed to ship. But after one week only when i called them up they are saying that since it is containing the liquid item it could not be shipped. They did not even bother to inform me the same also. Only when i called them up i was informed about the issue.
Also they are telling me that they can ship only after removal of all the liquid products in my package; and i have to go and collect those liquid items from their shop. I had ordered the shipment only because i was getting transferred to kolkata from pune and i am in kolkata now. Who is going to deliver me the leftover items?
I did not expect these kind of service from dtdc. If i had be informed about the issue i could have brought these things in my flight.

I want these items urgently and its already delayed by one week. Please look into the this serous issue.

I had submitted a parcel for urgent delivery (in the next 24 hours) from New Delhi to NOIDA on 03 May 17 at 10:30 AM to DTDC branch in Ber Sarai, New Delhi. On receiving assurance of the same I booked the parcel which was assigned consignment No Z21340831.

However, at 6:00PM on 04 May 17, the parcel has still not been delivered. On enquiry at the branch (Mob No. [protected]) I was told that the parcel had only been despatched from the Branch office on the morning of 04 May 17 i.e. a full 24 hours after having been handed over, whereas it was to have been delivered by then.

This is extremely lackadaisical performance on part of DTDC staff, without the slightest of consideration for the customer. It reeks of bad attitude and poor performance. Moreover, the customer care numbers given by them do not respond and the customer is left to fen for himself/herself.