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DTDC Courier & Cargo Complaints & Reviews

www.dtdc.com

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Updated: Dec 3, 2025

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I would like to inform you that I received a call regarding my courier from one of your member on 25 Feb 17, phone number [protected], but unfortunately I was not present at my home, I told him to deliver my courier on Tuesday but I am not received my courier yet, I already called several time at the same no.[protected] and spoke with the person and I asked him to deliver my courier, but I didn't received my courier yet.

Please deliver my courier as soon as possible.

Thanks and regards
Rajni singh

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan, 302039

I booked a courier (4books worth Rs 4000) to Hyderabad from jaipur in Aug 2016. The agent Charged freight Rs 870.
It never reached the destination and the persons are fooling me since August16. I asked to pay me the cost and freight charges to resolve the issue.but the persons fooled me called me every 3rd day. I mailed to customercare but invain.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Mar 02, 2017

Updated by mkosik Mahindra Sharma <[protected]@gmail.com>
consignment no. D29565548 missing on tracking and not delivered
2 messages
Mahindra Sharma <[protected]@gmail.com> 6 August 2016 at 23:08
To: [protected]@dtdc.com
Sir,
consignment no. D29565548 was booked from Mittal at Ambabari Jaipur. It could not be found on
tracking from date of booking and and not delivered yet. Though it was booked for air courier and I
have paid Rs 870/ . The package contains books worth Rs 4000/ only.
Please intimate me urgently about whereabouts of the books?
Mahendra Kaushik
1/127 Vidyadhar Nagar
Jaipur 302039
[protected]
Mahindra Sharma <[protected]@gmail.com> 3 January 2017 at 11:33
To: [protected]@dtdc.com
I have tried my best to avoid litigation but your employees appear irresponsible. I contacted mr
Upendra who assured me for payment of courier charges + lost book cost. Mr upendra left the issue for
your courier agent who in tern asked me to come every third day at his shop for further development..
Now, I have no option but to take legal action against you.
[protected]@dtdc.com [protected]@dtdc.com via 9atx5idu3k8htb.9-vrqdeaq.ap1.bnc.salesforce.com
06/08/2016

to me

Dear Sir/Madam,

Greetings of the day!

Thank you for writing to us. This auto-generated email confirms that we have received your query for consignment number D29565548

It is registered under case number 02818997, for all future reference on the current shipment.
Please note for future reference, the case number is 02818997 .Kindly quote this Case Number for all your future queries on the current subject.

It seems that the consignment number provided is not yet booked into DTDC System & hence has reached an 'Unresolved Queue'. Plz check if the shipment is handed over at a DTDC Branch. If not, kindly resend your query after 2 hours.

Our Support team will look into the details manually and will revert on the case at the earliest.

Meanwhile please provide the date of booking, sender & receiver addresses along with content of the package which will help in manually keeping a tab on the shipment. In case it is already provided in the earlier email, please ignore.

Thanking you,

DTDC Customer Support Team

Note: Please do not remove or modify the Case No. from the subject of this mail for further communication. Shipment status may be tracked on ‘www.dtdc.com’. This is an auto generated email for acknowledgement of query lodged only.

Mahindra Sharma <[protected]@gmail.com>
07/08/2016

to customersupport

The consignment D29565548 was booked on 2.8.2016 by my self i.e. Mahemdra Kaushik, 1/127 Vidyadhar nagar Jaipur 302039 and was to be delivered by air courier to my son Soumya Kaushik, at the address K328 Krishnabhawan hostel, BITS PILANI Hyderabad campus, SHAMEERPET HYDERABAD 500078, Telanagana State.
THE PACKAGE CONTAINED 4 no. books costing about RS 4000/ only

It must be resolved immediately.

Mahindra Sharma <[protected]@gmail.com>
09/08/2016

to customersupport

Sir,
With reference to case number 02818997, I am to inform you that I opted your air courier to get the book delivered within 3 days as assured by the local agent. As you have failed and my books get lost in transit, you have to compensate for the cost of books (About Rs 4000) and your courier charges amounting to Rs 870 totaling to Rs 4870 and compensation amount. I will move the matter to consumer court if not resolved within 7 days. I will also send the matter to times of india and Rajasthan Patrika and Dainik Bhaskar.

Mahendra Kaushik
1/127 Vidyadhar Nagar
Jaipur 302039

Mahindra Sharma <[protected]@gmail.com>
26/08/2016

to customersupport

Sir,
It is very easy to charge Rs 870 for the courier charges and then drop it in the dustbin. I warned you to pay me the cost of books+ courier charges immediately. I am giving you 2 days time else charges of lawyer who will file suit in consumer court +Inconvenience charges will also be added and you persons have to bear the consequences. Definately I have the original voucher the scanned copy of which will be submitted to consumer court in time. For what you are asking it? What is the use except trying to keep me busy unnecessarily? I have already provided you consignment no. which is enough for you. Rest you may ask from Mittal at Ambabari your local agent.
Mahendra Kaushik

[protected]@dtdc.com [protected]@dtdc.com via csy9zyvebicznd.9-vrqdeaq.ap1.bnc.salesforce.com
22/08/2016

to me

Dear Sir/Madam,

Greetings of the day!

This is an auto case closure update for the case number 02818997

We regret to inform you that after several attempts to track the Consignment number D29565548, we were unable to find any details in our system. It could be possible due to one of the following reasons:
• The consignment number could have been wrongly typed
• The consignment number could be assigned more that 10 months ago
• The consignment number may have been cancelled

Hence the case is being effectively closed as on 22/8/2016 11:00 AM. Should you need any other assistance regarding the shipment D29565548, please write back to us with a scan copy of the shipper note.

Thanking you,

Pavitra GTAHYD

DTDC Customer Support Team

Note: This is an auto email response. Please do not remove or modify the Case No. from the subject of this mail for further communication. Shipment status may be tracked on ‘www.dtdc.com’
Now you have to pay
Rs 870 courier charges
Rs 4000 Books cost
Rs 10000 as advocate fee
Rs 50000 torture and other costs
Total RS 64870/
This is final 30 day legal notice before filing of litigation.
Mahendra Kaushik
1/127 Vidyadhar Nagar Jaipur
302039
phone [protected]
[Quoted text hidden]

[protected]@dtdc.com [protected]@dtdc.com via nrybsicnubp8.9-vrqdeaq.ap1.bnc.salesforce.com
26/08/2016

to me

Dear Sir/Madam,

Greetings of the day!

Thank you for writing to us. This auto-generated email confirms that we have received your query for consignment number

It is registered under case number 03058966, for all future reference on the current shipment.
Please note for future reference, the case number is 03058966 .Kindly quote this Case Number for all your future queries on the current subject.

It seems that the consignment number provided is not yet booked into DTDC System & hence has reached an 'Unresolved Queue'. Plz check if the shipment is handed over at a DTDC Branch. If not, kindly resend your query after 2 hours.

Our Support team will look into the details manually and will revert on the case at the earliest.

Meanwhile please provide the date of booking, sender & receiver addresses along with content of the package which will help in manually keeping a tab on the shipment. In case it is already provided in the earlier email, please ignore.

Thanking you,

DTDC Customer Support Team

Note: Please do not remove or modify the Case No. from the subject of this mail for further communication. Shipment status may be tracked on ‘www.dtdc.com’. This is an auto generated email for acknowledgement of query lodged only.

[protected]@dtdc.com [protected]@dtdc.com via uckrapyjx74mzo.9-vrqdeaq.ap1.bnc.salesforce.com
26/08/2016

to me

Dear Sir/Madam,

Greetings of the day!

Thank you for writing to us. This auto-generated email confirms that we have received your query for consignment number

It is registered under case number 03059016, for all future reference on the current shipment.
Please note for future reference, the case number is 03059016 .Kindly quote this Case Number for all your future queries on the current subject.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Today when delivery person called me regarding the delivery he told me he cant come to my address because his bag is too heavy to carry in lift.
as my shipment took this long to reach me so i went to him for the pickup.I had to take a break from my office to go to him.
When I reach him he is already talking to someone on his cell phone.
I asked him to give me my package.
He replayed rudely.
I also check his back it was jut few kilos and he told me it has 70 -80 kg of weight.
I told him I am loosing my working hours in office please do it fast but he is not listening to me at all.
So I took the package and went to my office and I told him when you get free come to my office and take my signature.
then he started shouting and starts abusing.

and he never came to me for the signature.

Now I am asking
Is this kind of behavior is acceptable?
I don't know his name but his cell phone number is this: [protected].

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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Address: Ahmedabad, Gujarat, 382481

Website: www.dtdc.in

Dtdc took money from me for my order from delhi to ahmedabad and then didn't contacted me. When I called them then they told me that they cannot deliver to the said address and asked the new address. I mailed them 4 times and they did not responded. I again called them then they just listen my complaint and cut my phone. When I asked them to allow me to talk to their higher authority then they refused and again asked me to mail the new address. This is definitely violation of basic rights of a common man of india and needs to be solved

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Address: 795126

Website: www.dtdc.in

I sent some of my important documents through DTDC. The status says its recieved. But its not deliverred in my address. Even after taking unlimited follow ups there was no update. When I went by my self to the nearest DTDC office.
They denied that they have any documents with the reference.
After showing them all the evidence of the tracking history they agreed to cross check in the office, Guess what!! the document was found lying in the corner of their office.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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K

komol

from Mumbai, Maharashtra

Mar 3, 2017

One Parcel Booked from DTDC, Tribeni (Hooghly) to Siemens Ltd, Thane-400708 Vide Consignment No.D30590982 on 8th February 2017 But the Parcel returned back from DTDC Mumbai on 2nd March 2017 to Tribeni without delivery to the concerned party. No communication made through phone from DTDC to the sender before returning the package.

DTDC courier fooling people - Comment #2672155 - Image #0

DTDC courier fooling people - Comment #2672155 - Image #1

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Address: Chennai, Tamil Nadu, 602105

Website: Www.consumercomplaints. In

When i recieved my courier from chandigarh in chennai, the suit contained in d box was damaged n d place from where the box was damaged was packed from outside with a tape wid dtdc name on it. My suit was v costly and if thia kind of thibgs will happen v cannot trust these services any more kindly look into the matter and refund me with the damage charges

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Website: www.dtdc.in

Dear Sir / Madam

A courier was booked on 23 Feb 2017 from Kolkata to Bangalore . The reference no. is K94430425. Till date ie 01 Mar 2017 1835hrs, the courier has not delivered, However problem is not here. We tried calling all related people of DTDC since morning but no one responded except one lady. The complete details are as under

a[protected] : HEAD OFFICE. A lady called Swati picked up phone and asked us to call the branch number[protected].

b[protected] : Since morning more than 500 calls given on this number. but number kept coming emgaged. SURELY THE HANDSET HAS BEEN INTENTIONALLY TAKEN AND KEPT OPEN.

c) We again contacted the HEAD OFFICE and agian spoke to Swati. She gave another number [protected] Mr Mahadev, Branch Person. He was given atleast 300 calls . RING WAS GOING BUT HE DIDN'T PICK UP BETWEEN 1300 HRS TO 1830HRS. . But in between one odd call was found engaged that means HE DELIBERATELY DIDN'T PICK UP CALL. EVEN SMS WAS NOT REPLIED

d) We NOW contacted HEAD MR TULSI RAM, MOBILE NUMBER [protected]. THIS GUY COOLLY SWITCHED OFF HIS MOBILE. WHAT A BOSS

e) FED UP SINCE MORNING, WE GOT ANOTHER number Mr Ramesh, mobile [protected], He was found out of station.

I WITH THIS MAIL PUT ALL OF YOU ON NOTICE, THAT IF THIS COURIER GETS RETURNED, PLEASE BE REST ASSURED THAT I WILL WITH ALL ABOVE EVIDENCE WILL NOT HESITATE EVEN ONCE TO GO TO APPROPRIATE FORUM AND SEEK RELIEF APART FROM PUTTING IT IN SOCIAL, PRINT AND ELECTRONIC MEDIA.

IF TOP MANAGEMENT HAS SOME SHAME LEFT, PLEASE RESPOND, ACT AND DELIVER THE COURIER AT THE EARLIEST

With Regards

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Website: WWW.DTDC.IN

A Courier was booked on 21 Jan 2017 from Bathinda to Yashwantpur Bangalore. The consignment was required to reach well before 31 Jan 2017 to be worn on a special wedding occassion.

Strangly on 27 Jan 2017, while tracking the courier, we saw that the courier was actually shipped only on 25 Jan 2017 and not on the day of our booking. With all available numbers and frantically calling people at Bathinda and Bangalore, the courier was delivered on last day ie 31 Jan 2017. I raised complaint with DTDC on their email [protected]@dtdc.com, for serious investigation. Till date they have not responded.

Such is the management of DTDC. I advice all to refrain from such pathetic company.

+1 photos

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Address: 110034

Website: Dtdc courier service

11 days over and yet not delivered a valuable courier which was sent from delhi ( netaji subash place, near max hospital) to kerala on 16/02 /2017.. Went to this courier office 2-3 times.. They only have a word that "we are sending lots of courier from here and we dont care for a special courier".. So where gone the customer value.. Now recently i got an information that my courier was dumbed in somewere parcel office in kerala and they dont know much about it. Worst service.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Mar 01, 2017

Updated by Rabin Devassy Z17562708 courier numb

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Address: Bangalore, Karnataka, 520001

Hi
My name is shreeram
I have send a courier using dtdc services on[protected] from Bangalore (bagalur) to vizag.
Consignment number--B28457935
Actually it was send to some where by DTDC services
Upto now no answer from dtdc.
I have calling daily and messaging but no response.
They have cost me rs-600/-
Please take care about this complaint

+1 photos

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Address: Pune, Maharashtra, 411057

Website: www.dtdc.in

My Courier package consignment number D32330318 carrying plastic item was returned to me after 25 days in transit. The package was sent by me to my home which did'nt even reach my home and returned to me after completely crushing it. The not so delicate plastic items were crushed under heavy load. I was charged 270 INR and now I am not refunded anything for this loss.

+1 photos

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Address: 751024

Website: www.consumercomplaints.in

Hi Team,

I have couriered one delicate show piece (made up of silver and glass)using dtdc courlier service having cn no. K93168683 from Kiit square, bhubaneswar, Odisha branch.
As adviced by the courier person, i paid extra 530 rs for proper packaging and delivery of the item. It was a wedding gift for one of my friend.But after delivery of the product, my friend found that the gift was in completely broken condition.

Please note that the gift cost was approx 3000 rs and i paid extra 530 rs for packaging to the courier person.

But its really shame and sad to say that the courier was not as per the expection for which i have to embarrassed before my friend.I would say this is the worst kind of service i experienced from DTDC.

I would request the team to look into their service and refund me my money which was wasted due to thier bad service.

Thanks,
Priyadarshini Sahoo

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Address: 500018

Website: consumercomplaints.in

My item t.no. H59199071, is not delivered yet, boocked from hyderabad to vijayawadw, andhra pradesh, i had been writing to cust care since one month, nothig heard from them.what should i do next?
mrs rani
p, [protected]
sender address
f/2, savera residency, venkteswara colony, hyderabad, Erragadda 500018
receiver address
ravi kumar, g/3, sruthi apts, layola gardens, vijayawada

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Address: New Delhi, Delhi, 110025

We have sent a Packet to Mahatma Gandhi, CLP Jhajjar Power Limited, Near Jharli, Khanpur, Tehsil-Matenhail, Jhajjar, Haryana, PIN 124142; on 18.02.2017 (CN No. Z[protected], which is still roaming at Rohtak since last few days. It has not delivered to the destination.
It is an important packet related to payment. We have called at Rohtak at Phone No.[protected], could not get any satisfactory reply.
We would like to get the packet delivered at destination immediately, else we seek onother option to get the time delay & damages recovery.

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Address: Pune, Maharashtra, 411017

Website: www.dtdc.in

I don't prefer sending parcels through DTDC because of 3 really bad experiences in past. This 3rd time I was again forced to go with DTDC as there was no other option again. And the result is after 5 days .After my putting request they found my packet. Packet was at designation .But no delivery attempt in 5 days.

one more issue I had booked fast service on 27/02/2017.fast service is delivered within 2 days. But I am trying to check the status.it is showing no data available.

Customer Service is really bad. They don't care about your problem. Disrespectful and Bad mannered staff. What is the use of having branches all over India when you can not provide service. I will call it worst of all courier services.

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Address: New Delhi, Delhi, 110028

Website: www.dtdc.in

I had sent one parcel through DTDC Courier vide AWB No. F10186606 on 04th feb, 2017 at Srinagar Kashmir. I had clearly written mobile no. of consignee on address. DTDC Chamrajpet, Bangalore did not contacted the consignee. When I called consignee, he visited DTDC office at Bangalore to collect the packet. But he was told that the said packet has been sent for delivery. Unfortunately, the courier boy did not delivered the parcel. The parcell was returned from bagalore, and is struck at Delhi hub from last one week. I contacted DTDC Customercare several times, but in vain. DTDC is a fraudulent company looting the customers who fall pray to their scam.

+1 photos

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Address: 560037

Website: www.dtdc.com

Hi

On Feb 16th 2017 from your Yamlur branch i have couriered 3 big boxes which costed me 7000 INR, i was informed that it will be delivered on Monday Feb 20, 2017 however it was not delivered which was accepted, late delivery do happen. however DTDC ppl delivered on feb 24th 2017 and when we open, lots of things were broken.

i have specifically informed that there is a Microwave so handle with care.
however Microwave was clearly damaged which looks like someone dropped the box from height and lots of other stuffs are broken which is unacceptable .

attached are the pictures and i would need some action on the same.

+6 photos

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Address: Gurgaon, Haryana, 122016

Website: dtdc

I have couriered a box of shoes on 18th january through dtdc person- Mr. Kamal from my company and also paid the courier charges.

It had to go to nagrota, kangra(HP).
Tracking history shows that its been delivered. But it has not yet delivered on the required destination.

Inspite of calling to dtdc hub, ambala and other franchisee.All the concerned authority are playing blame game and telling different stories.
I ahve been chasing for the last 1 month now still my courier has not been delivered.
Tracking status shows successfully delivered but still concerned people are not telling the receiver's name and address.

This is a carelessness of the company in not delivering the expensive courier and not responding back inspite of complaining.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Feb 21, 2017

Rudra Pratap Yadav's response My contact number is [protected]

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M

Mayur Aundhiya

from Nashik, Maharashtra

Feb 27, 2017

Please give me my parcel urgent
My self Mayur Àundhiya
From wani in Yavatmal district
Mo.no. [protected]
Tracking number Z17938708
Its urgent parcel
Please call me or solution
That parcel come from ambala
Near about before 10 days
Its urgent

Courier not received - Comment #2668752 - Image #0

S

sreenathe

from Bengaluru, Karnataka

Feb 27, 2017

Still not received to customer We will booked in 14 feb, today 22 feb still not getting courier . party will be fully not satisfied.
Doct No : B41052594.

R

Rudra Pratap Yadav

from Noida, Uttar Pradesh

Feb 27, 2017

Sir i have booked packet with Z04728893 and Z04729115 it was not deliver but showing it was delivered. When i contact with main branch they said that packet was deliver to your nearest branch.when i contact to nearest delivery man. He reply i don't receive any packet with this number or address.

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Address: 422010

I couriered 5 photo frames from Nashik to Panvel through DTDC courier Satpoor branch Nashik on 11/02/2017.
DTDC client ensured me safe packing, handling and shipping while taking consignment. But the 2 of 5 frames were badly damaged when those were received by client.
I was charged 800 INR for the shipment of 5-6 KG approx including packing.
I asked the explanation from DTDC representative but he is avoiding to speak about.
DTDC representative details for your reference
Mr. Pramod Jain Mo.[protected]

I want clear explanation about the bad service provided and refund the penalty for repair and inconvenience caused. Consignment details are mentioned in the receipt photo attached.

Regards,
Nilesh
[protected]
[protected]@gmail.com

+2 photos

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M

Monika Thokchom

from Kolkata, West Bengal

Feb 27, 2017

Hi,
Till my item not received.. book date Feb.16.2017
I have send mail many time but issues not resolved please update,
Case# 05817546 : Case Status : Closed ...Consignment No : K92316101 RTO

Improper handling: Material damaged while shipping - Comment #2668740 - Image #0

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Address: Thane, Maharashtra, 421201

Website: Dtdc

My AWB no is Z18324931 . It is showing that my shoes are successful delivered.. BUt i haven't got my shoes yet.. Then how come it can show that it is delivered.. Please check through it as soon as possible. It is showing that someone has signed and taken the delivery.. But no one has done so.. You might have delivered that good in some other address.

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