DTDC Courier & Cargo Complaints & Reviews

We have sent a Packet to Mahatma Gandhi, CLP Jhajjar Power Limited, Near Jharli, Khanpur, Tehsil-Matenhail, Jhajjar, Haryana, PIN 124142; on 18.02.2017 (CN No. Z[protected], which is still roaming at Rohtak since last few days. It has not delivered to the destination.
It is an important packet related to payment. We have called at Rohtak at Phone No.[protected], could not get any satisfactory reply.
We would like to get the packet delivered at destination immediately, else we seek onother option to get the time delay & damages recovery.

I don't prefer sending parcels through DTDC because of 3 really bad experiences in past. This 3rd time I was again forced to go with DTDC as there was no other option again. And the result is after 5 days .After my putting request they found my packet. Packet was at designation .But no delivery attempt in 5 days.

one more issue I had booked fast service on 27/02/2017.fast service is delivered within 2 days. But I am trying to check the status.it is showing no data available.

Customer Service is really bad. They don't care about your problem. Disrespectful and Bad mannered staff. What is the use of having branches all over India when you can not provide service. I will call it worst of all courier services.

I had sent one parcel through DTDC Courier vide AWB No. F10186606 on 04th feb, 2017 at Srinagar Kashmir. I had clearly written mobile no. of consignee on address. DTDC Chamrajpet, Bangalore did not contacted the consignee. When I called consignee, he visited DTDC office at Bangalore to collect the packet. But he was told that the said packet has been sent for delivery. Unfortunately, the courier boy did not delivered the parcel. The parcell was returned from bagalore, and is struck at Delhi hub from last one week. I contacted DTDC Customercare several times, but in vain. DTDC is a fraudulent company looting the customers who fall pray to their scam.

Hi

On Feb 16th 2017 from your Yamlur branch i have couriered 3 big boxes which costed me 7000 INR, i was informed that it will be delivered on Monday Feb 20, 2017 however it was not delivered which was accepted, late delivery do happen. however DTDC ppl delivered on feb 24th 2017 and when we open, lots of things were broken.

i have specifically informed that there is a Microwave so handle with care.
however Microwave was clearly damaged which looks like someone dropped the box from height and lots of other stuffs are broken which is unacceptable .

attached are the pictures and i would need some action on the same.

I have couriered a box of shoes on 18th january through dtdc person- Mr. Kamal from my company and also paid the courier charges.

It had to go to nagrota, kangra(HP).
Tracking history shows that its been delivered. But it has not yet delivered on the required destination.

Inspite of calling to dtdc hub, ambala and other franchisee.All the concerned authority are playing blame game and telling different stories.
I ahve been chasing for the last 1 month now still my courier has not been delivered.
Tracking status shows successfully delivered but still concerned people are not telling the receiver's name and address.

This is a carelessness of the company in not delivering the expensive courier and not responding back inspite of complaining.

I couriered 5 photo frames from Nashik to Panvel through DTDC courier Satpoor branch Nashik on 11/02/2017.
DTDC client ensured me safe packing, handling and shipping while taking consignment. But the 2 of 5 frames were badly damaged when those were received by client.
I was charged 800 INR for the shipment of 5-6 KG approx including packing.
I asked the explanation from DTDC representative but he is avoiding to speak about.
DTDC representative details for your reference
Mr. Pramod Jain Mo.[protected]

I want clear explanation about the bad service provided and refund the penalty for repair and inconvenience caused. Consignment details are mentioned in the receipt photo attached.

Regards,
Nilesh
[protected]
[protected]@gmail.com

My AWB no is Z18324931 . It is showing that my shoes are successful delivered.. BUt i haven't got my shoes yet.. Then how come it can show that it is delivered.. Please check through it as soon as possible. It is showing that someone has signed and taken the delivery.. But no one has done so.. You might have delivered that good in some other address.

Dear Team,

We sent one courier from your E 28, Hauz khas office from which we have a corporate tie up for courier service. Since yesterday your site is showing as delivered successfully but the parcel has yet not reached the destination.

Nobody is helping for the same. If we have to do follow ups for every courier sent, then its difficult to work with DTDC as there are number of courier service providers in the market.

Urgent Action required else we will wind up all the tie ups in all ICICI bank branches.

Tracking id Z15841244

Regards,
Rishabh Trivedi
Deputy Branch Manager
ICICI Bank Ltd.
Hauz Khas
New Delhi 110016

Dear sir / madam,

We are facing problem in getting samples through dtdc. Also it is requested to please use any other courier company rather than dtdc because their services are very poor, till today we did not get the signed counter samples.

I am in regular contact with them and it is very difficult to contact them immediately after trying so many times they are picking up the phone calls and after receiving call they are telling that they will let us know after some time

In-spite of providing the tracking number to them.

This is absolutely ridiculous.
Your early action in this regard shall be highly appreciable.

Nand kumar

Mavin handicrafts

Chaudharpur, delhi road,

Near 3 a bazaar, adjacent to fly over

Moradabad - 244102, up

Tel no. [protected]

Respcected Sir/madam
my cousin gift me a phone it is courier by DTDC couriers it track id isV34828014 and sepcified my complete details on that with phone number to and it was delivery to some in the campus" its cost is 20 thousand now how can i get my parcle back with out open if any demage happen how is responsible "
when he reached the delivery location he should cal to the particular person but he didnt call to me altleast who is related or detalis of the parcile written by sender or reciver person right
right now what to do from my side should it complatnt in police or will u respond quickly and get my phone with out open.
contact me [protected] & mail id :[protected]@gmail.com

Consignment reach at Destination on 13 th Feb but it is undelivered due receiver Busy, When receiver call back Dtdc Employee behave rudely and Even not tell from where consignment Arrive. and not ready to reattempt the delivery thats why receiver denied delivery. when receiver denied delivery after 10 Days even consignment not Reached back. Because of this i had heavy loss of time and money also i harassed mentally.

Compaint about Delivery Service of DTDC.
Case: Non delivery of registered mail and zero response from customer care. Desired resolution: Request of fund

Background info: I am a foreign national from Germany who traveled in India in January 2017. I lost/forgot my national identity card in a Mumbai hotel in January 2017. The hotel concated me and I decided to have the document delivered to my home address by registered mail. The hotel used DTDC services and sent me the copy of the delivery slip. The whole service did cost me 3000 rupies.
Problem: The letter/parcel was submitted by the hotel to DTDC on January, 16th, 2017. Until today, the letter has not been delivered to my home address in Germany. The DTDC tracking system is showing a rerouting of the letter for two weeks within various Mumbai DTDC facilites. The display of the tracking system ends January, 24, 2017 with the sentence "returned to sending station". (The hotel has not received back the letter ). I have registered a "case" with DTDC by email addressed to their customer service online on January, 25th. I received an automatic reply from DTDC with a case number (Case number[protected]. Since then, I have never heard from them again. I tried to contact them by email, using their alternative enquiry/feedback email-address = no reponse. I called their Mumbai branch several times = nobody ever picked up. I tried to contact them through their live chat function = dysfunctional/nobody responded.

As I had to legally cancel my national identy card by now due to unclearity of its whereabouts, I am interested by now in a refund of the 3000 rupies for a non-existing service. Unfortunately, I have to say based on my experiences up to now that DTDC comes across as highly fraud and utterly unprofessional.

Hi... I sent a product through your service 3 weeks ago.
The recipient says they didnt receive the product.

Regarding this, I have called your cx care numbers & emails.
But no response at all.

The product was a nova trimmer.
& The recipient was Nova head office located in Bangalore.
The product was sent through a DTDC office in Hyderabad. Gachibowli

I saw a add posted on OLX for sale of I phone 6S Plus 64gb details given below
Apple iPhone six s plus rose gold. I have a also
Airport Area, Pune Added via phone on 24 Jan, Ad ID: [protected]
On seeing the add, I contacted the seller mr. Rahul Roy .
He said he is in need of money as his uncle is admitted and hence selling his phone. Presently, he is at Calcutta with his uncle.
He told me to transfer 50% of the amount.
I transfered the amount once he shared the courier details. The phone was dispatched the same from kolkata through dtdc courier services, kolkata on dt.-21.02.2017 wide docket no.- V10125342.
Mr. Rahul Roy told me that he has given phone to DTDC courier and they will dispatch the phone on urgent delivery basis along with its insurance. The courier charges of Rs. 1, 270/- to DTDC for special courier.
After the courier was handed over, I even spoke with the DTDC Courier guy if had received the courier. The DTDC Person's mob no shared was [protected]
But the courier is not traceable now.
I have already transferred the amount of Rs. 11, 250/- via IDBI bank account details mentioned below.

Bank Account details are as follows
Oriental Bank of Commerce
Bank Account Name : Akash Karmakar
A/c No : [protected]
IFSC Code : ORBC0100751

Now the DTDC Guy is not receiving the phone and the owner of the phone Mr. Roy is just telling me that he will go to the DTDC Office and check.

I see that mine is the third case registered on consumer compalint cell cheated the same way..

Details:
whatsapp # +[protected]

My Details:
Phone # [protected]

CONSIGNMENT NO Z11275948

I booked a consignment through DTDC Adarsh nagar. from Jaipur to Dharwad in Karnataka.. but some circumstance order has cancelled by buyer.. then Again I booked order from Dharwad to Jaipur.. on same AWB no Z11275948. It was RTO.. after that.. on 31 Jan it was successfully came in APEX Branch in Jaipur.. after that. I called to Apex for asking where is my consignment. then it said we have sent to Adarsh Nagar branch.. after that.i Called to Adarsh Nagar Branch then. IT said . we have not received yet.. they both branch are not helpful to me..
so what i do.. where is my consignment.. and how could I find that...Please help me..
its my Contact No. [protected]
Name Faisal
Company Name ; Mariyam Gems

My courrier consignment no v34985626 despatched on 21 feb from burdwan was to be deluvered in delhi on 22 feb as promised. But despite repeated request courrier is still not deliver. I have already given complaint earluer also. Complaint no[protected]. I was told telephonically that it will be delivered within i hr, but still no confirmation. The residence of the adresssee is on first floor whereas office is in ground floor. It was told to call the individual or deliver in his residence on first floor in case office is vlise. But no action zo far. It is an urgent courtier but dtdc failed to live up to expectation. Please do the delivery urgently and confirm. Thanks. My mob no [protected]. Maj gen pn verma

Hello,

My name is Vivekananda Gopal and I live in Military road, Marol, Andheri east.

On Sunday 12thFeb, I had dispatched 2 parcels [V33622319, V33622320] to New Delhi through your Sunday package from your DTDC centre at Military road. I repeatedly confirmed with the executive Mr. Sukhveer Singh Choudhary, whether the parcel will reach Delhi on 13th Feb during working hours or not. On which I was assured that the delivery will happen on 13th Feb by afternoon. He also charged me with a Sunday express fee of Rs. 1300/

The tracking showed me that the parcels were delivered on 14th Feb, instead of 13th. But the executive kept on insisting that the parcel must have been delivered on the 13th and that the tracking systems are not reliable.

This was a very important parcel to me, that had to be delivered to the National Commission for Protection of Child Rights [NCPCR] on 13th Feb.

Please give your feedback on the same.

The above is my booking reference number. It was booked from Mumbai on 7th Feb. 2017. When I checked online tracking it is returned back. The courier person didn't come to my residence address before he returned it.. My contact number is on international roaming as I have come abroad on an official trip. Kindly check and get back me the parcel immediately.

I want to submit a complaint for customer care representative neelima at NY location. Such a rude person when she has to solve a issue. Without addressing the need threatening to keep the money as charity and teaching the customers about how they should be qualified when I was passing her the message of third party(ups) involved in sending the claim for lost package and their message for rest of the claim coverage responsibility of dtdc. Instead of finding any detail was in rush to cut the call in rudest way. Worst client service I had ever. Such a waste of money and time.

Dear sir This my courier no V34050225 my frd put the courier to Chennai branch Feb 18(Chennai to Dindigul) at present ididno't recive my courier i ask to chennai branch he say courier bag was missing sir inside 30 Courier Still please wait some day he answer. i am so sad i didn't see this worst service in my life .Viewers please don't put your couriers in DTDC