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DTDC Courier & Cargo Complaints & Reviews

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Updated: Jan 21, 2026
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S
Ssr1853
from Ponnani, Kerala
Mar 1, 2017
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Address: Bangalore, Karnataka, 520001

Hi
My name is shreeram
I have send a courier using dtdc services on[protected] from Bangalore (bagalur) to vizag.
Consignment number--B28457935
Actually it was send to some where by DTDC services
Upto now no answer from dtdc.
I have calling daily and messaging but no response.
They have cost me rs-600/-
Please take care about this complaint
DTDC Courier & Cargo customer support has been notified about the posted complaint.
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    manishvatsyan
    from Lucknow, Uttar Pradesh
    Mar 1, 2017
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    Address: Pune, Maharashtra, 411057
    Website: www.dtdc.in

    My Courier package consignment number D32330318 carrying plastic item was returned to me after 25 days in transit. The package was sent by me to my home which did'nt even reach my home and returned to me after completely crushing it. The not so delicate plastic items were crushed under heavy load. I was charged 270 INR and now I am not refunded anything for this loss.
    DTDC Courier & Cargo customer support has been notified about the posted complaint.
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      Priyadarshini Sahoo
      from Asansol, West Bengal
      Mar 1, 2017
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      Address: 751024
      Website: www.consumercomplaints.in

      Hi Team,

      I have couriered one delicate show piece (made up of silver and glass)using dtdc courlier service having cn no. K93168683 from Kiit square, bhubaneswar, Odisha branch.
      As adviced by the courier person, i paid extra 530 rs for proper packaging and delivery of the item. It was a wedding gift for one of my friend.But after delivery of the product, my friend found that the gift was in completely broken condition.

      Please note that the gift cost was approx 3000 rs and i paid extra 530 rs for packaging to the courier person.

      But its really shame and sad to say that the courier was not as per the expection for which i have to embarrassed before my friend.I would say this is the worst kind of service i experienced from DTDC.

      I would request the team to look into their service and refund me my money which was wasted due to thier bad service.

      Thanks,
      Priyadarshini Sahoo
      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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        D
        dr.p.rambabu
        from Hyderabad, Telangana
        Feb 28, 2017
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        Address: 500018
        Website: consumercomplaints.in

        My item t.no. H59199071, is not delivered yet, boocked from hyderabad to vijayawadw, andhra pradesh, i had been writing to cust care since one month, nothig heard from them.what should i do next?
        mrs rani
        p, [protected]
        sender address
        f/2, savera residency, venkteswara colony, hyderabad, Erragadda 500018
        receiver address
        ravi kumar, g/3, sruthi apts, layola gardens, vijayawada
        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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          M
          madathara
          from Delhi, Delhi
          Feb 28, 2017
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          Address: New Delhi, Delhi, 110025

          We have sent a Packet to Mahatma Gandhi, CLP Jhajjar Power Limited, Near Jharli, Khanpur, Tehsil-Matenhail, Jhajjar, Haryana, PIN 124142; on 18.02.2017 (CN No. Z[protected], which is still roaming at Rohtak since last few days. It has not delivered to the destination.
          It is an important packet related to payment. We have called at Rohtak at Phone No.[protected], could not get any satisfactory reply.
          We would like to get the packet delivered at destination immediately, else we seek onother option to get the time delay & damages recovery.
          DTDC Courier & Cargo customer support has been notified about the posted complaint.
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            A
            Avaya kumar Sahoo
            Feb 28, 2017
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            Address: Pune, Maharashtra, 411017
            Website: www.dtdc.in

            I don't prefer sending parcels through DTDC because of 3 really bad experiences in past. This 3rd time I was again forced to go with DTDC as there was no other option again. And the result is after 5 days .After my putting request they found my packet. Packet was at designation .But no delivery attempt in 5 days.

            one more issue I had booked fast service on 27/02/2017.fast service is delivered within 2 days. But I am trying to check the status.it is showing no data available.

            Customer Service is really bad. They don't care about your problem. Disrespectful and Bad mannered staff. What is the use of having branches all over India when you can not provide service. I will call it worst of all courier services.
            DTDC Courier & Cargo customer support has been notified about the posted complaint.
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              Atta Mohd
              from Srinagar, Jammu and Kashmir
              Feb 28, 2017
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              Address: New Delhi, Delhi, 110028
              Website: www.dtdc.in

              I had sent one parcel through DTDC Courier vide AWB No. F10186606 on 04th feb, 2017 at Srinagar Kashmir. I had clearly written mobile no. of consignee on address. DTDC Chamrajpet, Bangalore did not contacted the consignee. When I called consignee, he visited DTDC office at Bangalore to collect the packet. But he was told that the said packet has been sent for delivery. Unfortunately, the courier boy did not delivered the parcel. The parcell was returned from bagalore, and is struck at Delhi hub from last one week. I contacted DTDC Customercare several times, but in vain. DTDC is a fraudulent company looting the customers who fall pray to their scam.
              DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                R
                Rubi Caeser
                Feb 28, 2017
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                Address: 560037
                Website: www.dtdc.com

                Hi

                On Feb 16th 2017 from your Yamlur branch i have couriered 3 big boxes which costed me 7000 INR, i was informed that it will be delivered on Monday Feb 20, 2017 however it was not delivered which was accepted, late delivery do happen. however DTDC ppl delivered on feb 24th 2017 and when we open, lots of things were broken.

                i have specifically informed that there is a Microwave so handle with care.
                however Microwave was clearly damaged which looks like someone dropped the box from height and lots of other stuffs are broken which is unacceptable .

                attached are the pictures and i would need some action on the same.
                DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                  R
                  reetika29
                  from Bengaluru, Karnataka
                  Feb 27, 2017
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                  Address: Gurgaon, Haryana, 122016
                  Website: dtdc

                  I have couriered a box of shoes on 18th january through dtdc person- Mr. Kamal from my company and also paid the courier charges.

                  It had to go to nagrota, kangra(HP).
                  Tracking history shows that its been delivered. But it has not yet delivered on the required destination.

                  Inspite of calling to dtdc hub, ambala and other franchisee.All the concerned authority are playing blame game and telling different stories.
                  I ahve been chasing for the last 1 month now still my courier has not been delivered.
                  Tracking status shows successfully delivered but still concerned people are not telling the receiver's name and address.

                  This is a carelessness of the company in not delivering the expensive courier and not responding back inspite of complaining.
                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
                  Feb 21, 2017
                  Rudra Pratap Yadav's response
                  My contact number is [protected]
                  Please give me my parcel urgent
                  My self Mayur Àundhiya
                  From wani in Yavatmal district
                  Mo.no. [protected]
                  Tracking number Z17938708
                  Its urgent parcel
                  Please call me or solution
                  That parcel come from ambala
                  Near about before 10 days
                  Its urgent
                  Still not received to customer We will booked in 14 feb, today 22 feb still not getting courier . party will be fully not satisfied.
                  Doct No : B41052594.
                  Sir i have booked packet with Z04728893 and Z04729115 it was not deliver but showing it was delivered. When i contact with main branch they said that packet was deliver to your nearest branch.when i contact to nearest delivery man. He reply i don't receive any packet with this number or address.
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                    N
                    nileshmore
                    from Satana, Maharashtra
                    Feb 26, 2017
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                    Address: 422010

                    I couriered 5 photo frames from Nashik to Panvel through DTDC courier Satpoor branch Nashik on 11/02/2017.
                    DTDC client ensured me safe packing, handling and shipping while taking consignment. But the 2 of 5 frames were badly damaged when those were received by client.
                    I was charged 800 INR for the shipment of 5-6 KG approx including packing.
                    I asked the explanation from DTDC representative but he is avoiding to speak about.
                    DTDC representative details for your reference
                    Mr. Pramod Jain Mo.[protected]

                    I want clear explanation about the bad service provided and refund the penalty for repair and inconvenience caused. Consignment details are mentioned in the receipt photo attached.

                    Regards,
                    Nilesh
                    [protected]
                    [protected]@gmail.com
                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
                    Hi,
                    Till my item not received.. book date Feb.16.2017
                    I have send mail many time but issues not resolved please update,
                    Case# 05817546 : Case Status : Closed ...Consignment No : K92316101 RTO
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                      C
                      chetu poojary
                      from Kolkata, West Bengal
                      Feb 26, 2017
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                      Address: Thane, Maharashtra, 421201
                      Website: Dtdc

                      My AWB no is Z18324931 . It is showing that my shoes are successful delivered.. BUt i haven't got my shoes yet.. Then how come it can show that it is delivered.. Please check through it as soon as possible. It is showing that someone has signed and taken the delivery.. But no one has done so.. You might have delivered that good in some other address.
                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                        R
                        Rishabhicici
                        from Delhi, Delhi
                        Feb 25, 2017
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                        Address: New Delhi, Delhi, 110016

                        Dear Team,

                        We sent one courier from your E 28, Hauz khas office from which we have a corporate tie up for courier service. Since yesterday your site is showing as delivered successfully but the parcel has yet not reached the destination.

                        Nobody is helping for the same. If we have to do follow ups for every courier sent, then its difficult to work with DTDC as there are number of courier service providers in the market.

                        Urgent Action required else we will wind up all the tie ups in all ICICI bank branches.

                        Tracking id Z15841244

                        Regards,
                        Rishabh Trivedi
                        Deputy Branch Manager
                        ICICI Bank Ltd.
                        Hauz Khas
                        New Delhi 110016
                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                          M
                          from Lucknow, Uttar Pradesh
                          Feb 25, 2017
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                          Address: Moradabad, Uttar Pradesh, 244102

                          Dear sir / madam,

                          We are facing problem in getting samples through dtdc. Also it is requested to please use any other courier company rather than dtdc because their services are very poor, till today we did not get the signed counter samples.

                          I am in regular contact with them and it is very difficult to contact them immediately after trying so many times they are picking up the phone calls and after receiving call they are telling that they will let us know after some time

                          In-spite of providing the tracking number to them.

                          This is absolutely ridiculous.
                          Your early action in this regard shall be highly appreciable.

                          Nand kumar

                          Mavin handicrafts

                          Chaudharpur, delhi road,

                          Near 3 a bazaar, adjacent to fly over

                          Moradabad - 244102, up

                          Tel no. [protected]
                          DTDC Courier & Cargo customer support has been notified about the posted complaint.
                          Feb 25, 2017
                          Updated by [email protected]
                          Dear Sir / Madam,

                          We are facing problem in getting samples through DTDC. Also it is requested to please use any other courier company rather than DTDC because their services are very poor, till today we did not get the signed counter samples.

                          I am in regular contact with them and it is very difficult to contact them immediately after trying so many times they are picking up the phone calls and after receiving call they are telling that they will let us know after some time

                          in-spite of providing the tracking number to them.

                          This is absolutely ridiculous.
                          Your early action in this regard shall be highly appreciable.

                          Nand Kumar

                          MAVIN HANDICRAFTS

                          CHAUDHARPUR, DELHI ROAD,

                          NEAR 3 A BAZAAR, ADJACENT TO FLY OVER

                          MORADABAD - 244102, UP

                          TEL No. [protected]
                          I was supposed to get parcel 4 days back bt I didnt recive. After tracking it...it says ki parcel is already delivered. Customer care doesn't pick up too. Now what to do...I always thought dtdc are the best in country and really professional bt nw I shud say they r not.
                          Today when delivery person called me regarding the delivery he told me he cant come to my address because his bag is too heavy to carry in lift.
                          as my shipment took this long to reach me so i went to him for the pickup.I had to take a break from my office to go to him.
                          When I reach him he is already talking to someone on his cell phone.
                          I asked him to give me my package.
                          He replayed rudely.
                          I also check his back it was jut few kilos and he told me it has 70 -80 kg of weight.
                          I told him I am loosing my working hours in office please do it fast but he is not listening to me at all.
                          So I took the package and went to my office and I told him when you get free come to my office and take my signature.
                          then he started shouting and starts abusing.

                          and he never came to me for the signature.

                          Now I am asking
                          Is this kind of behavior is acceptable?
                          I don't know his name but his cell phone number is this: [protected].
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                            S
                            suresh turaka
                            from Vijayawada, Andhra Pradesh
                            Feb 25, 2017
                            Resolved
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                            Resolved

                            Address: 522502
                            Website: wrong delivery to some others

                            Respcected Sir/madam
                            my cousin gift me a phone it is courier by DTDC couriers it track id isV34828014 and sepcified my complete details on that with phone number to and it was delivery to some in the campus" its cost is 20 thousand now how can i get my parcle back with out open if any demage happen how is responsible "
                            when he reached the delivery location he should cal to the particular person but he didnt call to me altleast who is related or detalis of the parcile written by sender or reciver person right
                            right now what to do from my side should it complatnt in police or will u respond quickly and get my phone with out open.
                            contact me [protected] & mail id :[protected]@gmail.com
                            Feb 25, 2017
                            Complaint marked as Resolved 
                            my parcile was given to office by tracking from my side i got it so plz closse my complaint tq to our kind reponse tq
                            DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                              Shivanand Ghuge
                              from Deulgaon Raja, Maharashtra
                              Feb 24, 2017
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                              Address: Nagpur, Maharashtra, 440012
                              Website: www.dtdc.in

                              Consignment reach at Destination on 13 th Feb but it is undelivered due receiver Busy, When receiver call back Dtdc Employee behave rudely and Even not tell from where consignment Arrive. and not ready to reattempt the delivery thats why receiver denied delivery. when receiver denied delivery after 10 Days even consignment not Reached back. Because of this i had heavy loss of time and money also i harassed mentally.
                              DTDC Courier & Cargo customer support has been notified about the posted complaint.
                              Feb 24, 2017
                              Updated by Shivanand Ghuge
                              consignment Number P40177336
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                                P
                                Peichert
                                Feb 24, 2017
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                                Address: Bangalore, Karnataka, 400063
                                Website: www.dtdc.com

                                Compaint about Delivery Service of DTDC.
                                Case: Non delivery of registered mail and zero response from customer care. Desired resolution: Request of fund

                                Background info: I am a foreign national from Germany who traveled in India in January 2017. I lost/forgot my national identity card in a Mumbai hotel in January 2017. The hotel concated me and I decided to have the document delivered to my home address by registered mail. The hotel used DTDC services and sent me the copy of the delivery slip. The whole service did cost me 3000 rupies.
                                Problem: The letter/parcel was submitted by the hotel to DTDC on January, 16th, 2017. Until today, the letter has not been delivered to my home address in Germany. The DTDC tracking system is showing a rerouting of the letter for two weeks within various Mumbai DTDC facilites. The display of the tracking system ends January, 24, 2017 with the sentence "returned to sending station". (The hotel has not received back the letter ). I have registered a "case" with DTDC by email addressed to their customer service online on January, 25th. I received an automatic reply from DTDC with a case number (Case number[protected]. Since then, I have never heard from them again. I tried to contact them by email, using their alternative enquiry/feedback email-address = no reponse. I called their Mumbai branch several times = nobody ever picked up. I tried to contact them through their live chat function = dysfunctional/nobody responded.

                                As I had to legally cancel my national identy card by now due to unclearity of its whereabouts, I am interested by now in a refund of the 3000 rupies for a non-existing service. Unfortunately, I have to say based on my experiences up to now that DTDC comes across as highly fraud and utterly unprofessional.
                                DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                  Vinod Reddy GN
                                  from Hyderabad, Telangana
                                  Feb 24, 2017
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                                  Address: Ranga Reddy, Andhra Pradesh, 500084
                                  Website: www.dtdc.com

                                  Hi... I sent a product through your service 3 weeks ago.
                                  The recipient says they didnt receive the product.

                                  Regarding this, I have called your cx care numbers & emails.
                                  But no response at all.

                                  The product was a nova trimmer.
                                  & The recipient was Nova head office located in Bangalore.
                                  The product was sent through a DTDC office in Hyderabad. Gachibowli
                                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                    Medhekarmansi
                                    from Pune, Maharashtra
                                    Feb 24, 2017
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                                    Address: Kolkata, West Bengal
                                    Website: OLX and DTDC

                                    I saw a add posted on OLX for sale of I phone 6S Plus 64gb details given below
                                    Apple iPhone six s plus rose gold. I have a also
                                    Airport Area, Pune Added via phone on 24 Jan, Ad ID: [protected]
                                    On seeing the add, I contacted the seller mr. Rahul Roy .
                                    He said he is in need of money as his uncle is admitted and hence selling his phone. Presently, he is at Calcutta with his uncle.
                                    He told me to transfer 50% of the amount.
                                    I transfered the amount once he shared the courier details. The phone was dispatched the same from kolkata through dtdc courier services, kolkata on dt.-21.02.2017 wide docket no.- V10125342.
                                    Mr. Rahul Roy told me that he has given phone to DTDC courier and they will dispatch the phone on urgent delivery basis along with its insurance. The courier charges of Rs. 1, 270/- to DTDC for special courier.
                                    After the courier was handed over, I even spoke with the DTDC Courier guy if had received the courier. The DTDC Person's mob no shared was [protected]
                                    But the courier is not traceable now.
                                    I have already transferred the amount of Rs. 11, 250/- via IDBI bank account details mentioned below.

                                    Bank Account details are as follows
                                    Oriental Bank of Commerce
                                    Bank Account Name : Akash Karmakar
                                    A/c No : [protected]
                                    IFSC Code : ORBC0100751

                                    Now the DTDC Guy is not receiving the phone and the owner of the phone Mr. Roy is just telling me that he will go to the DTDC Office and check.

                                    I see that mine is the third case registered on consumer compalint cell cheated the same way..

                                    Details:
                                    whatsapp # +[protected]

                                    My Details:
                                    Phone # [protected]
                                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                    DTDC has not even bothered to note my complain...
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                                      Faisal Panniar
                                      from Lucknow, Uttar Pradesh
                                      Feb 24, 2017
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                                      Address: Jaipur, Rajasthan, 302002

                                      CONSIGNMENT NO Z11275948

                                      I booked a consignment through DTDC Adarsh nagar. from Jaipur to Dharwad in Karnataka.. but some circumstance order has cancelled by buyer.. then Again I booked order from Dharwad to Jaipur.. on same AWB no Z11275948. It was RTO.. after that.. on 31 Jan it was successfully came in APEX Branch in Jaipur.. after that. I called to Apex for asking where is my consignment. then it said we have sent to Adarsh Nagar branch.. after that.i Called to Adarsh Nagar Branch then. IT said . we have not received yet.. they both branch are not helpful to me..
                                      so what i do.. where is my consignment.. and how could I find that...Please help me..
                                      its my Contact No. [protected]
                                      Name Faisal
                                      Company Name ; Mariyam Gems
                                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                        P
                                        PN Verma
                                        Feb 23, 2017
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                                        Address: New Delhi, Delhi, 110011
                                        Website: Dtdc

                                        My courrier consignment no v34985626 despatched on 21 feb from burdwan was to be deluvered in delhi on 22 feb as promised. But despite repeated request courrier is still not deliver. I have already given complaint earluer also. Complaint no[protected]. I was told telephonically that it will be delivered within i hr, but still no confirmation. The residence of the adresssee is on first floor whereas office is in ground floor. It was told to call the individual or deliver in his residence on first floor in case office is vlise. But no action zo far. It is an urgent courtier but dtdc failed to live up to expectation. Please do the delivery urgently and confirm. Thanks. My mob no [protected]. Maj gen pn verma
                                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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