DTDC Courier & Cargo Complaints & Reviews

I gave 2 books to DTDC gandhinagar, ghaziabad on 4th feb 2017 and was promised that the package will be delivered by 7th feb. Today, i.e. on 9th feb I got to know that the package is still not reached its destination. On tracking online I found that the package has reached the kanpur branch on 6th but haven't moved since then. It is only 4 hour journey from kanpur to kannauj (the destination). This is pure treachery and trust shattering incident. The package contained books which were to be send for exam preparation. The exam is on 10th feb and my sister has no book. The books cost more than 2500. What kind of false promises this company is into, I do not know, but this has lead to serious damage to someone's education. My next step would be to go to consumer court or some higher tribunal if my complaint is not resolved as soon as possible.
You people should atleast have a proper mechanism to get things done in time.

My consignment no Z17291178. From Delhi to Chandigarh.
It's been 1 week and not yet received at destination. . Whenever I am calling, no one picking my call.
When I am trying to see the tracking history the consignment had gone through For delivery .

Mr Anil Rana is branch manager was giving me sweet pills your parcel will deliver my today . But the parcel was not deliver till now.

Mr. Anil Rana
Ph- [protected]
DTDC- Chandigarh Branch Manager

Regards,
Harpreet Singh
[protected], [protected]

Myself Goraj C Vitthal,
mb no : [protected]
We send a Mobile Handset through courier service of DTDC lite, Dombivli, on dated 3/2/2017 to Ahmadabad.on 8/2/2017 next party receive only Charger of mobile phone.
when we send a courier they cannot ask anything about inside item, even cant weight of that box and took a charge of 160/- rupess and simply write on paper in pencile.
Today i got a call from other party that they will receive only mobile charger and weight is written on paper is 0.65kg.
so i immediatly call my courior service provider Ashwini enterprises, dombivli and told him that i lost my mobile, only get charger to other party. he talk very rubbish way with me and not ready to help. saying that do whatever you want.
so kindly request you to please assist me to get my mobile back.

I have sent a parcel on 12.12.2016 through DTDC, RT Nagar, Bangalore office. Tracking Id - B37270300. Delivery failed and the parcel was returned from Mumbai of 05/01/2017. Till date I have not received the parcel. Return address and phone number were clearly written on the label.
Whenever I am contacting the franchisee for help, they will ask for the addresses and ask me to send email. No one is providing any kind of help to fix this issue.
I am regular with DTDC for last 5 years and also with this particular RT Nagar, Bangalore office. But nowadays service is very bad. No help can be expected from the Franchisee. Worse service.

Doc Num: H71640903 in your Tracking Shipment in Vijayawada Andhra Pradesh but i Contact them...Your Person are Telling that Searching for my Courier since 2 days but there is no progress...what happen to my Courier its very important to me in that there is office Original Document but your persons are Irresponsible so please take necessary action for it...

My consignment no Z16197897. From Ghaziabad to Kanchrapara(West Bengal).
It's been 1 week and not yet received at destination. Pathetic service. Whenever I am calling, no one picking my call. Such pathetic service.
When I am trying to see the tracking history the consignment had gone through Guwahati Hub. I don't understand If it is for Kolkata, then why routed to Guwahati hub.

Dear sir,
My reference number is[protected] and my party booked it on 29th of January from Delhi. On the tracking record it shows that the material reached Guwahati on 4th of february but till now i have not received my consignment. There is no response at your Guwahati Office also. I requested them to deliver the Material today evening anyhow & they promised to do it also but till now i have not received. I am really sorry to say but from next time i will never trust Dtdc again. Your service is not at all satisfactory .

Consignment tracking number H59354891 has been intentionally non-delivered and marked as time for acceptance over. Previously, the same chennai Manapakkam DTDC branch courier delivery boy did the same twice and I complained to the branch office. This time, he intentionally marked it and resent the package. Previously, he signed behalf of me and did not delivered the consignment for four days, until I track the parcel. Upon inquiry, he created massive problem and violently behaved. I am sure, my previous complaint has not been considered for action, even though I have complained to the highest possible center. Worst courier service

My Docket no : B39648961,
Last week Monday i went on[protected] DTDC in Sultanpalya Bangalore (560032) to near Madurai (626133) They told 2 days will deliver to your location, But what is the date today till now not yet deliver, I called so many time they told daily one one story but still not yet reach, Very important medical document inside the Courier I informed them also but no one response still, Please take immediate action, Some emergency only we are send courier but they are not bother about Finally we are suffer. What based this guys response to customer.

Dear Sir,

Please note that one consignment booked from from one of our customer M/s Multi-Tech Devices, Mumbai Vide your Docket no.D30608815 dtd 30/01/2017 and the delivery at destination is showing 03/02/2017 but physically the material is not delivered at the destination.

This item is related to production and due to non-availability of this item every day we are losing lacs of rupees and we have never expected such service from a courier like DTDC.

You are requested to please arrange to deliver the item to-day itself and confirm.

My consignment product tracking number this is DTDC courier service track E73188926 not yet received not even updated In website plz update my track record am waiting for long seller has been dispatched 2 days before still not received when I will get my consignment
I request to DTDC to update my track so that I can be seen please it's a humble request

I send a courier to chandigarh through dtdc office of shadnagar on 23rd dec'16. but courier not delivered and now my courier has been misplaced. I visit and contact to dtdc office many times, but no action taken till date. I am realy frustrated and tired of this type of service. I put my ID document (my passport and aadhar copy) in the parcel. I already complained in the dctdc official customer complaint site. but they closed my complaint without solved the problem. Please help me

One of my friend I yet to receive.But when I search for the tracking order it shows as delivered, but yet to receive.Can you confirm the details? My contact number is [protected]As stated in the below mail you can see that the shipping is to be delivered to my residence which is at chennai-10 as the same mentioned the waybill.The content & package description is that some needs of mine. Please find the highlighted which says that Chennai 10 along with my mobile numbers.All these people no action on it & cheating all of them by saying delivered

I am attaching below the email conversation with dtdc courier service regarding the delivery of my consignment# d31224332 which was supposed to be delivered on 13th jan but the dtdc delivery person has delivered it to a wrong person and the actual recipient is yet to receive the consignment.!

Issue description summary:
I ordered a gift from presto and presto has delivered it from kolkata to bangalore through dtdc courier services. But dtdc has delivered the consignment to wrong recipient and the dtdc team aren't responsing to any of my queries. The consignment remains undelivered till date.!

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Start of mail chain
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From: "upasana ghosh"
Date: 04-feb-2017 6:28 pm
Subject: re: d31224332
To:,,, "css haierccu",
Cc:

Hi dtdc,

As my issue remains unresolved even after multiple calls and emails, i am raising a consumer complaint for this case.

Regards,
Upasana ghosh

On 22-jan-2017 23:53, "upasana ghosh" wrote:
Hello team dtdc,

I have been trying to get an update on this issue.

The consignment has been wrongly delivered to someone with the name frances.
Whenever i try to get an update from dtdc customer care, i will always get the same response that "give us 1 day we'll get back to you" and i will not get any update thereafter.

I have also logged a case against this issue (Ref#[protected] which again got no response whatsoever from dtdc.

Will you guys be able to deliver the consignment to the actual recipient or not?? I need a resolution to this asap!!

—
Upasana ghosh
Mob: [protected]

On 19-jan-2017 17:37, "css haierccu" wrote:
Dear ms ghosh,

We have already taken up this matter with destination strongly. Please bear with us.
Thanks & regards,

Sourav singha
Sr. Key accounts officer
Email : css. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn : 227, cell phone : [protected]
404 vip road, kolkata - 700059
On 1/19/2017 5:34 pm, upasana ghosh wrote:
Hi rupa,

I want urgent attention on this issue!!

Consignment# d31224332 was delivered to some random guy
Mr. Frances mob:[protected]

And the receiver is still waiting for it!!

I want ur urgent attention to this issue and i want this shipment to be delivered to the below shipping address urgently!!
Shipping address :
Afsha fraz
Flat no. A12, bharat regency, anand nagar, opposite kalamandir bus stop, marathahalli
Bengaluru
Karnataka
560037
India
Ph : [protected]

Failing to do so by end of day tomorrow, be prepared to handle a costume course case on dtdc as i have something very important in that consignment!!

—
Upasana ghosh
Mob: [protected]

On 18-jan-2017 19:18, "upasana ghosh" wrote:

Hi sourav,

How can you guys even do that??

You guys do not contact the recipient or even bother confirming with the recipient regarding the consignment that you are going to deliver!?

I might have some important documents which must not be misplaced at any cost and you guys are saying that u have made a mistake of delivering it to a wrong recipient??

How can i even trust dtdc services now??

This is very unprofessional at your end and strict action must be taken against the delivery guy showing such immature and irresponsible attitude towards their job!!

Also do keep me posted on the status as dtdc website has been showing my shipment as out for delivery since jan 13th!!

Regards,
Upasana ghosh

On 18-jan-2017 18:32, "css haierccu" wrote:
Dear mr rahul,

Unfortunately our bangalore team wrongly delivered this shipment to another place on 13th. We are going to retrieve the same by today & expected delivery to the right person on tomorrow. We highly regret for this inconvenience.


Thanks & regards,

Sourav singha
Sr. Key accounts officer
Email : css. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn : 227, cell phone : [protected]
404 vip road, kolkata - 700059
On 1/18/2017 6:10 pm, css haierccu wrote:
Dear mr rahul,

As per our delivery office (Aswathnagar cp) the said shipment stands delivered on dated 13.01.17 received by mr. Frances mob:[protected].

Thanks & regards,

Sourav singha
Sr. Key accounts officer
Email : css. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn : 227, cell phone : [protected]
404 vip road, kolkata - 700059
On 1/18/2017 6:15 pm, rahul wrote:
Dear sourav,

Immediately delivery this material

Shipping address :
Afsha fraz
Flat no. A12, bharat regency, anand nagar, opposite kalamandir bus stop, marathahalli
Bengaluru
Karnataka
560037
India
Ph : [protected]

—

Thanks & regards,
Rahul dutta
[protected]

Presto logotype hd

Mohan impressions pvt. Ltd.
79, new jessore road,
Opp. Aponalaya residential complex,
Ganga nagar
Kolkata-700132


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End of mail chain
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I parcel some stuff from London, UK to India pune. The original shipment with number N96682307 delivered to wrong address about a 2 month ago. After continuous following for more than a month they created new shipment, but i haven't received my stuff. The new tracking id is N89114124. I don't even know whether they are doing it intentionally as the person with whom my stuff exchanged already received his stuff 15 days back. No body is even picking up the call on customer care

I have a shipment of ebay purchase with tracking id Z14020031 which is reached destination on 2nd Feb but till 6th also it is not delivered and when I have raised a compiant also with case number 05646071 on 4th Feb but it is also of no use.

When I tried to reach the customer care of Hyderabad after 30 minutes they answered the call and simply said as per the tracking it was not delivered as no service area? How come you book a product when the delivery address is of not service area, where as I received so many parcels from DTDC to the same delivery location so many times. This is simply shows the incapability of DTDC in managing their delivery team. Worst ever service

Respected sir,
I, sooraj kumar a here by informing you that my friend john send a courier through dtdc on 28/1/2017 from franchise number :us1277 (Chattikara, mathura) on this address

Sooraj kumar a
Aravindalayam house
Mannadisala p o
Ranni (Taluk)
Pathanamthitta (Dist)
Kerala,
Pin: 686511

They have given the consignment number of v35102688, and here i am attaching...

Hi made a purchase on ebay for a product and the the tracking id for that is : X20373904, i got the product today, but i am really unhappy with the dtdc courier service, first of all they dont have manner to speak, secondly they are not delivering the product to my home they want me to come and pick up, they called me and said they cant come to 12th floor and i should come down to pick when i went down to pick up there were nobody than i called them they said wait for sometime the person has gone out, than after sometime again someone is calling and telling me to come down and pick up i said to him all lifts are working why dont you come and deliver after that again he called and said to come down and pick up, this is pathetic no one will like your service if you doing this type of job even i am going to post about this type of worst service of dtdc courier in social sites, please make sure appropriate action is taken.

Dear Sir,
My daughter has booked a courier in my favour on 27th of jan – 2017 from koramangala, bangalore bearing no. B40921320 for bhilai chattisagah.
It was earlier shown that consignment is hanged up at mumhai hub from 28th jan.
now in tracking shows no status.
please inform me latest status on my mobile or give me details to escalated this complaint of higher level.
regards
R.K. NEMA
General Manager (Business Development)
Bsbk Private Limited
(A Beekay Group Company)
4th Floor, Surya Treasure Island Mall,
BHILAI - 490 020
Chhattisgarh, INDIA
E-mail : [protected]@bsbkltd.com
Cellular : +[protected]

In last 27th/01/17 i am given a courier to mumbai but your dtdc team delivered that courier in vijayawada, when i ckeck the courier docket num in online as you given the details shown (DESTINATION MUMBAI BUT HOW CAN YOU DELIVERED MY PARCEL IN VIJAYAWADA) I NEED URGENT REPLAY.

IF YOU NEED CLARITY PLEASE FOLLOW AS I ATTACHED THE IMAGE.