DTDC Courier & Cargo Complaints & Reviews

I am attaching below the email conversation with dtdc courier service regarding the delivery of my consignment# d31224332 which was supposed to be delivered on 13th jan but the dtdc delivery person has delivered it to a wrong person and the actual recipient is yet to receive the consignment.!

Issue description summary:
I ordered a gift from presto and presto has delivered it from kolkata to bangalore through dtdc courier services. But dtdc has delivered the consignment to wrong recipient and the dtdc team aren't responsing to any of my queries. The consignment remains undelivered till date.!

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Start of mail chain
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From: "upasana ghosh"
Date: 04-feb-2017 6:28 pm
Subject: re: d31224332
To:,,, "css haierccu",
Cc:

Hi dtdc,

As my issue remains unresolved even after multiple calls and emails, i am raising a consumer complaint for this case.

Regards,
Upasana ghosh

On 22-jan-2017 23:53, "upasana ghosh" wrote:
Hello team dtdc,

I have been trying to get an update on this issue.

The consignment has been wrongly delivered to someone with the name frances.
Whenever i try to get an update from dtdc customer care, i will always get the same response that "give us 1 day we'll get back to you" and i will not get any update thereafter.

I have also logged a case against this issue (Ref#[protected] which again got no response whatsoever from dtdc.

Will you guys be able to deliver the consignment to the actual recipient or not?? I need a resolution to this asap!!

—
Upasana ghosh
Mob: [protected]

On 19-jan-2017 17:37, "css haierccu" wrote:
Dear ms ghosh,

We have already taken up this matter with destination strongly. Please bear with us.
Thanks & regards,

Sourav singha
Sr. Key accounts officer
Email : css. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn : 227, cell phone : [protected]
404 vip road, kolkata - 700059
On 1/19/2017 5:34 pm, upasana ghosh wrote:
Hi rupa,

I want urgent attention on this issue!!

Consignment# d31224332 was delivered to some random guy
Mr. Frances mob:[protected]

And the receiver is still waiting for it!!

I want ur urgent attention to this issue and i want this shipment to be delivered to the below shipping address urgently!!
Shipping address :
Afsha fraz
Flat no. A12, bharat regency, anand nagar, opposite kalamandir bus stop, marathahalli
Bengaluru
Karnataka
560037
India
Ph : [protected]

Failing to do so by end of day tomorrow, be prepared to handle a costume course case on dtdc as i have something very important in that consignment!!

—
Upasana ghosh
Mob: [protected]

On 18-jan-2017 19:18, "upasana ghosh" wrote:

Hi sourav,

How can you guys even do that??

You guys do not contact the recipient or even bother confirming with the recipient regarding the consignment that you are going to deliver!?

I might have some important documents which must not be misplaced at any cost and you guys are saying that u have made a mistake of delivering it to a wrong recipient??

How can i even trust dtdc services now??

This is very unprofessional at your end and strict action must be taken against the delivery guy showing such immature and irresponsible attitude towards their job!!

Also do keep me posted on the status as dtdc website has been showing my shipment as out for delivery since jan 13th!!

Regards,
Upasana ghosh

On 18-jan-2017 18:32, "css haierccu" wrote:
Dear mr rahul,

Unfortunately our bangalore team wrongly delivered this shipment to another place on 13th. We are going to retrieve the same by today & expected delivery to the right person on tomorrow. We highly regret for this inconvenience.


Thanks & regards,

Sourav singha
Sr. Key accounts officer
Email : css. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn : 227, cell phone : [protected]
404 vip road, kolkata - 700059
On 1/18/2017 6:10 pm, css haierccu wrote:
Dear mr rahul,

As per our delivery office (Aswathnagar cp) the said shipment stands delivered on dated 13.01.17 received by mr. Frances mob:[protected].

Thanks & regards,

Sourav singha
Sr. Key accounts officer
Email : css. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn : 227, cell phone : [protected]
404 vip road, kolkata - 700059
On 1/18/2017 6:15 pm, rahul wrote:
Dear sourav,

Immediately delivery this material

Shipping address :
Afsha fraz
Flat no. A12, bharat regency, anand nagar, opposite kalamandir bus stop, marathahalli
Bengaluru
Karnataka
560037
India
Ph : [protected]

—

Thanks & regards,
Rahul dutta
[protected]

Presto logotype hd

Mohan impressions pvt. Ltd.
79, new jessore road,
Opp. Aponalaya residential complex,
Ganga nagar
Kolkata-700132


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End of mail chain
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I parcel some stuff from London, UK to India pune. The original shipment with number N96682307 delivered to wrong address about a 2 month ago. After continuous following for more than a month they created new shipment, but i haven't received my stuff. The new tracking id is N89114124. I don't even know whether they are doing it intentionally as the person with whom my stuff exchanged already received his stuff 15 days back. No body is even picking up the call on customer care

I have a shipment of ebay purchase with tracking id Z14020031 which is reached destination on 2nd Feb but till 6th also it is not delivered and when I have raised a compiant also with case number 05646071 on 4th Feb but it is also of no use.

When I tried to reach the customer care of Hyderabad after 30 minutes they answered the call and simply said as per the tracking it was not delivered as no service area? How come you book a product when the delivery address is of not service area, where as I received so many parcels from DTDC to the same delivery location so many times. This is simply shows the incapability of DTDC in managing their delivery team. Worst ever service

Respected sir,
I, sooraj kumar a here by informing you that my friend john send a courier through dtdc on 28/1/2017 from franchise number :us1277 (Chattikara, mathura) on this address

Sooraj kumar a
Aravindalayam house
Mannadisala p o
Ranni (Taluk)
Pathanamthitta (Dist)
Kerala,
Pin: 686511

They have given the consignment number of v35102688, and here i am attaching...

Hi made a purchase on ebay for a product and the the tracking id for that is : X20373904, i got the product today, but i am really unhappy with the dtdc courier service, first of all they dont have manner to speak, secondly they are not delivering the product to my home they want me to come and pick up, they called me and said they cant come to 12th floor and i should come down to pick when i went down to pick up there were nobody than i called them they said wait for sometime the person has gone out, than after sometime again someone is calling and telling me to come down and pick up i said to him all lifts are working why dont you come and deliver after that again he called and said to come down and pick up, this is pathetic no one will like your service if you doing this type of job even i am going to post about this type of worst service of dtdc courier in social sites, please make sure appropriate action is taken.

Dear Sir,
My daughter has booked a courier in my favour on 27th of jan – 2017 from koramangala, bangalore bearing no. B40921320 for bhilai chattisagah.
It was earlier shown that consignment is hanged up at mumhai hub from 28th jan.
now in tracking shows no status.
please inform me latest status on my mobile or give me details to escalated this complaint of higher level.
regards
R.K. NEMA
General Manager (Business Development)
Bsbk Private Limited
(A Beekay Group Company)
4th Floor, Surya Treasure Island Mall,
BHILAI - 490 020
Chhattisgarh, INDIA
E-mail : [protected]@bsbkltd.com
Cellular : +[protected]

In last 27th/01/17 i am given a courier to mumbai but your dtdc team delivered that courier in vijayawada, when i ckeck the courier docket num in online as you given the details shown (DESTINATION MUMBAI BUT HOW CAN YOU DELIVERED MY PARCEL IN VIJAYAWADA) I NEED URGENT REPLAY.

IF YOU NEED CLARITY PLEASE FOLLOW AS I ATTACHED THE IMAGE.

Dear DTDC,

We are send a courier on[protected] shipping no: H57939143 but still it is not reached delivered. Already gave a compliant on local DTDC office but they are not responding properly please process that courier within two days otherwise we will take serious action. Please find attachment and give me the replay of status report.

IMPORTTANT NOTE: DOCUMENTS IN COURIER

‪@DTDCSupport I'm shocked with what you do to the customers. Just got abused by one of your employee working in Srinagar( J&K) branch. Your employee bearing registered phone number +[protected], refusing to state his name has abused and insulted me over phone for the order which is already delayed by a week's time.The shipment bearing AWB[protected] has already reached yesterday after a week's delay and what I get after prolonged waiting is, a rude and abusive behaviour from your employee at Srinagar, J&K branch. A big no for your service in Srinagar. As a customer, I feel led down, small and insulted. Just because I cannot do anything about my order, doesn't mean I'll keep mum against your terrible service. Instead of being sorry for the delay, the @DTDCSupport has shown me the real side of their professionalism. ‬

DTDC Barakhamba Rd charges me 2700rs for courier of wooden handicrafts and 2400rs for insurance, however they delivered damaged products. Once I contacted the agent, he asked me to call their customer care, and their number didn't work at all. There are companies like Amazon and Flipkart who take guarantee of safe courier even for products costing less than 100rs and here is this company who charged out of world charges and damaged the goods and took no responsibility.

Helo DTDC
your staff pickedup cover by 30.01.2017 morning @ our bangalore offiec to Tirupur courier nr : B41381493. till now time 31.01.2017 11.26 pm, the cover is in Bangalore which is urgent document for suppliers in Tirupur who are our customers. We marinair regret that we used booking of DTDC. on top of all we made more than 50 calls since today evening to [protected] and[protected]. very poor. no human being answered the calls. why you keep such staffs as employees. instead we suggest you to close your service and better take rest or sleep wll

Sir,
I have booked a courier from madurai to be reached to Darmstadt, Germany on 02.01.2017 to the following address.

REF No. N[protected].
Zulassung international, ( 'Zulassung' is the german word for 'International')
karolinenplatz 5,
Geboude S101,
64289 Darmstadt, Germany.

Till now it has not reached the destination. Whenever i ask them they tell my destination address is not correct. I checked with the university about the address and they made sure that the address is correct. I have attached the university mail with this complaint.

No proper response from the staff. The staff name is Moses and his phone number [protected]. Whenever i call him and ask, he tells he will check and tell and till now no proper response. I also contacted to other number [protected] and no-one is picking up the phone.

I have paid Rs.1300 for this. I either want the courier to be reached to destination or I want my amount back.

R. Neeruthi Rajan.
Madurai

Docket No V35151711 was booked on 27th January under Plus Category (Rs.280/- per KG) for Next Day Delivery from Delhi to Mysuru. The packet contained 35 T Shirts for a conference at Mysuru. The Franchise assured next day delivery.

The shipment was not delivered on promised time and the conference went without the T Shirts. Even it was out for delivery on 3rd Day.

Worst Services, customer care people dont pick the phone in Bangalore, Mysuru even after continuously calling.

Tried calling their senior Ms. Shwetha ([protected]). She picked up call and asked us to call back after 15 minutes and left for the day. Reema ([protected]) doesn't pick the call at all.

Worst company for any important delivery.

I have booked a parcel to be delivered from Noida to Varanasi under 2kg weight category (dated 23/01/17). I was told that the parcel will reach in three working days. I am writing this on 31st Jan and there is no clue where parcel is gone.
I have called twice to DTDC office Noida sector 62(TOT Mall). Every time they ask me the details of address n stuff but no action or response coming my way. Very Unprofessional Staff telling me that their cargo van might be stuck in legal issues with no sense of responsibility, also pretending as if it is very obvious.
These guys are very frustrating; they do not bother about your parcel neither they value time. Value of parcel and criticality of arrival time is out of window once you chose DTDC. To my surprise there is no place on their website where you can lodge your complain or can get someone to investigate why your package is not delivered or went missing.
For more details you can reach out to me on vikky.[protected]@gmail.com

I hope DTDC like a so called big organisation must have some liabilities regarding to customer service and their valuable materials (parcels).
Originally parcel booked (2 boxes of 2 kg & 5 kg size) from karnal (docket No. D[protected] on dated 21 nov. 2016.
but as per my inquire from different centers of DTDC only 1 box of 2kg size reached Hyderabad which was sent back to the karnal. and after my inquire from your karnal booking person (Mr. Saini) sent back this 1 box of 2kg booked again from the another docket no. D31701238. Which one only I received on 28 dec 2016.
and that particular box in very poor condition fully damaged by rats.
My original complaint is that my another box of 5Kg size, i did not received till now.
and same problem I communicated so many time almost 20-30 mails to DTDC care but no response till now on mail or over phone also.
Not only over e mail I contacted all the centers from karnal to hyderabad but no response at all not only different center staffs, Mr. Amithab from mehndipatnam, Hyderabd In-charge like senior person is so care less about customer just handed over call to the the his junior Mr. Shekhar and after that no response.
And after 50-100 times is you call then only once any body can attend the call.

Hence I request before closing the case kindly arrange the delivery of my another parcel.

Sir my order number is D26396265, I have packed my luggage and set it for DTDC courier service from sadalpur (Raj) to Hyderabad. And the officer gave me assurance that the delivery will be made by 28th of January but now no one is taking care of my complaint and no one is helping me out and I guess the parcel is misplaced or theft or damaged and therefore anyone is not ready to answer my questions at the office. and as it aslo has sweet which can even spoil which is my main cont, So please help me out sir,
Thanks sir,
Nagraj Dugar.

The package was sent to goraya from ludhiana on 25/01/2017 but the package is stuck at amritsar from past 3 days. Z16008789 is shipment number.
im disappointed and customer care is also not helping me.
I[censored] check your records you will get to know that i have contacted soo many times and sent mail to your customer service head but still no proper revert from them..

Is this how you guys treat your customers

Dear Sir/Madam,
On 2nd Jan, 2017 I sent a document by DTDC Courier from Maddur, Mandya, Karnataka to Ahmedabad, Gujrat . Its consignment no is B41367402 .It has been One Month, my document could not be delivered.When i queried from customer Care they are not responding !
kindly help me .
Deppak Ku Barik.
mail : b.[protected]@gmail.com
Phone : [protected]

Me brother send me a parcel on 21st of Jan 2017 from shillong and it's being 10 days I dint receive my parcel in jaipur.. u people doesn't have punctuality .. so poor service.. I won't choose this service again in my life time.my parcel no. Is k93651746. My parcel is been in vaishalinagr dtdc since 4 days.. and now they r telling us to come and pick it from vaishalinagr.. and they won't deliver it to my address

Hi i was supposed to receive my courier on sunday in my office. But as it was a holiday i was expecting a call from the courier guy. In tracking its showing that it is successfully delivered in office but no one have recieved that courier. I am calling to customer care no one is giving response. Where does it gone??
Can you please reply me as soon as possible. I need the contact and name of the person who have collected.Its urgent pls resolve as quickly as possible.