DTDC Courier & Cargo Complaints & Reviews

I had ordered a course from Byju's, Bangalore to Kottayam in Kerala.
AWB V26987498.
This had reached the Kottayam DTDC office on 7th Jan 2017. I had got a call from the office between 1pm and 2pm to tell me that I should come there to pick up my courier, as their designated delivery guy was on leave. I told them that a courier service provides 'doorstep delivery' and not not pick up by the customer. Then responded by saying that the delivery is only possible on 9th January 2017, as it was a Sunday on the 8th.
In the evening I got a call from the Bangalore office confirming the delivery. It was during this call that I got to know that the status of delivery is already marked as 'Delivered'. The person on the line, Naveen[protected] assured me that the delivery will be made by 1pm on 9th Jan.
However, today being the 9th of Jan, and despite having made almost 10 calls, including conference calls with the Kottayam DTDC office and Mr. Naveen, I'm yet to receive my package.
Today, in the calls I made, I was first told (at 1:00 pm) that the delivery guy will decide his route of delivery and not me. Thereafter, I was told (at 2:00 pm) that delivery executive is on his way and just about to reach. It is now 2:35 pm.
This has been the most unprofessional, lying and deplorable courier service.

The nos. in Kerala from which I received a call were - [protected], [protected]

Sir mere do shipment 24/12/2016 ko arjun ko msg karne ke baad bhi shipment bhopal branch se kho gaya or10, 12 din se me office me call kar raha to koi uski jankari bhi nahi de raha hai or arjun Pankaj dilip mahesh koi bhi phone bhi nahi utharahe hai or vo shipment jis costumer ka hai vo us shipment ki rakam magta hai. Sir. Aap se nivedan hai ki es shipment m40730130, v33586925 ka bhuktan kon karega ...if357 multai

As mentioned above the original dkt shows dated 14.10.2016 but the same is used to consign the packet on 3.01.2017 from gurgaon to yamuna nagar with all cuttingdkt dt.14.10.16 presented fod rs.500.00 for mere 3kg small packet ggn to ynr consignor static system electronic to sandeep enterprises yamuna nagar. Cheque refused by mr. Lamba yamuna nagar agent took cash. Original documents not delivered
It is a case of misappropriation of funds and fraud with the customer.

I have booked a courier for University from Mysore to NYU, US on 02.01.2017 paying 295 for 4 day service so that it reaches on time and I can get the admission. But still it is in transit. What is the benefit of paying such a huge amount if DTDC cannot send the courier in the said time. who will be responsible if it does not reach the destination in proper time and i lose the opportunity. Kindly let me know asap

My sister has send a parcel containing cosmetics items and other gifts items from ghaziabad to Andhra Pradesh( khamman district). Consignment Number Z08607648 but when i open the parcel there were old clothes instead . on the transit someone has stolen the items. please take action on DTDC courier . we trust and used the service but the service is only stealing our items.

I have done one courier (Shipment no. D[protected] from mumbai to indore on 2nd jan'2017. Agency name and address : chandan ([protected]) plot no14, vijay nagar, western express highway near virvani estate, goregaon (E) mumbai, mumbai - 400063.
Having sarees total 9 in number opted home pick up and courier got delivered to indore on 7th jan'16. But when i have open the box i found 1 item missing in the parcel i have received. When i have talked to the collection agency in mumbai he is refusing to accept that something is missing and i have said that courier boy didn’t have given me exact weight and nor he asked to exact number in the parcel and when i have contacted them he said that do whatever you eat we will return you missing item. It looks that 1 got stolen by courier guy in between. Requesting managment to have attention on this and this is such a shame for suc h a big company to have these kind of acts, where pick up boys steal something in between and customers left in no where and no soulution just to accept the fact that i am just a fol and cannot do anything accept to bear the loss... Need senior management attention on this intervention and justification. Dtct being a reputed company, this kind of acts does not suits you.

Sir/Madam
Sorry to say but your courier service along with your staff are awful & respectful. I had ordered a parcel with consignment number M44136367. The parcel waa first delivered to Panjim. I went to checj out but they said it waa already delivered to your address. When I tried to contact them they said we'll look into the matter but later they switched of their phones. Is this the kind of service you provide to your customers. It's really upsetting. I hereby request you to please look into the matter & take the necessary action
Thank you

Hello sir
ticket number :- H57372023
The courier was dispatched from Hyderabad on[protected].
Branch was motinagar
without Delivery Returned Parcel Forwarded From Facility..

But
I Have Not Received And Not Return From Facility.

What Can I Do???????????????????????????????????????????????
Wher is My Courier???????????????????????????????????????...

Dear Sir,

I want to draw your attention regarding an incident that I have recently faced with DTDC courier services. It was an awful experience with them and seems they are making unethical business here.

This is regarding my DTDC Consignment Number: K93750785 and
DTDC Case Number : 05224976

There are lots of reasons associated regarding my grievance-

1. The office staff checked the recipient address with pin code and confirmed that it will be delivered there at earliest possible.

When the expected delivery date passed I came to know that delivery failed as destination is a non serviceable area.
And this decision has been taken in a location (location have different PIN code from destination PIN code) which is 70.2 Km away from destination.

I think they should take this kind of decision before taking the assignment not in middle way. I lost many days for this although it is a urgent delivery.

2. When I asked for refund (courier charges) they said it is non refundable and then they returned my product to me.

3. Forget about home delivery, my expectation was courier guys at least will reach the area having destination PIN code and will ask us to get it from there but sorry to say this has not happened. No comopromisation happened from them.
So,
why did they take my assignment?
why did they calculate the courier charges, generates bill, took money from me and confirm that destination area is a service able area?
Later refuse to return money stating destination area is non serviceable area.

4. The worst part is DTDC *customer service *,
To get proper justice, I had written a mail to customer support and Case Number : 05224976 had been auto/system generated for this.
But the support guy (Pradito Mukherjee GTACCU) made a fun of this. In spite of regular update (proof attached) the guy close that case stating 'no update from my side'.
Which is not the actual case. He was intentionally ignoring my mails.
I have no undelivered mail information in my G-mail box.

4. In last 7-8 days I continuously tried to reach our regional DTDC customer support office (DTDC Kolkata)
Contact No –[protected]
Ref-
But suspiciously it is 24*7 hr busy.

Could you please look into this.
Thanks
Anindya

Sir/madam, I want to let u know that Dtdc services in srinagar are very poor as a consignment of mine bearing tracking NO. D32368120 has been held at Delhi airport since two days and the concerned authorities at karan Nagar are revealing that they have no information regarding same which is very unfortunate and unacceptable...please look into the matter and get back to me as soon as possible.
With Regards,
Khadim Traders.

A parcel has been sent from VILEPARLE (TEJPAL ROAD) - MUMBAI to Bhopal on 28th December 2016.
Tracking number of parcel is M45202508.
It was my online order and my customer is not accepting that she received it therefore i have to submit proof of delivery to higher authority.
Can you please send me a photo of proof of delivery at samani.[protected]@gmail.com. As fast as possible
It's urgent.

Extremely poor Quality Courier Service!!! If this is "Ïndia's most Preferred Courier Company", then India is solely lacking in quality couriers!!! Go for FEDEX or DHL anyday!!!
I sent a 1 page international courier from India to Australia on 30.12.16 (Reference Number: N[protected] which I was advised would reach it's destination within 4 working days, namely 3.1.17. Tracking the service online showed that 6 days later, my courier is still floating around India, only to them be advised by their "'Online Support Agent Rocky" that it will reach Australia another 6 days later - basically 10 days after it was sent! When asked for DTDC Customer Service Manager's contact number, our dear support agent Rocky did the disappearing act! Customer reviews online for DTDC Margao Goa Branch (above Mabai Hotel) are extremely poor - they don't respond to phone calls, make false claims of delivery dates & times & ARE TOTALLY UNRELIABLE!!! Sat in the office for 2.5hrs demanding for a refund - was rudely spoken to by their so called customer service rep! After constant questioning was told a whole bunch of lies which was fortunately spotted & identified. Finally obtained my refund when I refused to leave the office. The Margao Goa DTDC franchises are a BIG Joke - The Indian Postal Service is faster! These dodgy franchises needs to be shut down!!!

So unless you've got a stash of money to throw around, don't need your parcels to be delivered on time & generally don't care if they are delivered at all, enjoy poor customer service & don't mind their customer centres that don't answer calls, then by all means DTDC is the way to go!

I've been continuously sending mails to get my consignment as when it was tried to be delivered at the first instance, nobody was available at my home. I didn't get a call regarding the same. Now, from the past one week I'm trying to contact the people through phone/mails, but either they are not responding or putting things onto the other person. Please help me to get to know when can I get my package. Case Number 05413120 has already been opened for my concern in case you want to know the complete history. Please let me know how would I get my package.

Dear Sir,

Today i received a docket no.D29530430 via DTDC courier service and the packing of the box is not in the condition as it was packed by the person who dispatched it. The packing tape was shaky in condition and after that I demand it for open delivery but the courier boy refused to do the same so I put the remark on POD i.e. TEMPERED PACKET RECEIVED..SHORT QUANTITY RECEIVED (POSSIBILITY).
Please look into this issue and resolve as soon as possible.

Courier not delivered
We are using dtdc for courier services and they delivered very well but this time we book a consignement z03107320 from sahidabad (Delhi) for nagpur on 01/12/2016. The courier is not yet delivered and in tracking it shows already delived on 03/12/2016 and said that it is receied by employee. As it was the individual courier then how can any employee receied and stamped on it. Again the contact numbers provided on the site are not working. I tried all the numbers but it cant get connected. The courier contained the certificate which is very important to me. If this problem is not solved i must have to go to consumer court against the company.
Now tracking shows the result
Http/1.1 service unavailable. Is this a type of service.
Amol joge
Nagpur
[protected]

Upon receipt of my consignment, if found that the contents are completely damaged & unusable.
I am enclosing photographs of the damaged package and its contents, from which it is clearly visible that the packet was damaged during handling and repacked with tape before delivery.

My consignment contained medicines & other items worth INR 950. Additionally I paid INR 270 for handling & Delivery. I demand a complete refund of INR 1220(value of goods + Shipping & handling) since the damage occurred under DTDC's handling.

Details of consignment :

CN No. K92373490

Shipper Name :
Mr. Nirmal Das,
C/o. Nirmal & Co, Thangal Bazar Imphal, 795001
Mobile: +91-[protected]

Consignee Name
Nabinangshu Das
Schenker India Pvt. Ltd
DLF Building No. 8C, 12th Floor, DLF Cyber City, Phase II, Gurgaon 122002, Haryana India
Mobile: +91-[protected]

Attached :
* Declaration form
* CN receipt
* Damage package photographs.

Request you to kindly advise way further on the said matter and arrange for settlement of the claim at the earliest.

Hi,
This is Akshay
I am from Indore, I had booked a courier to Gujarat from Indore on[protected], It was booked on urgent basis and i was assured by your courier guy that it will get delivered within next three days, But after hundred's of follow up and several reminder's the courier guy was unable to give any satisfactory reply that where is my courier the status of it whatsoever, the courier contained important documents of mine which had to be delivered and that is the reason that i chose DTDC courier as for the service, but i am so disappointed in it and the only thing i got is mental harrassment, i tried customer complaint & support and that too was unresponsive, the only thing they said is This is not our issue talk to the local guy, after so many follow ups i got the return delivery of that courier yesterday i.e[protected] after a whole month, this wasn;t the service and response i was expecting from a national courier service, Who is responsible for the losses i sufffer? i need serious action for this, so another can suffer as i did, i lost my major business bcz of your non compliance, i am attached the receipt of the courier and my signed receiving date here, i need some satisfactory reply and action on this, i have suffered too much and i am ready to go to consumer court too. Tracking for the Courier is M43029665 and still is showing out for return delivery on[protected], screenshot attached,

My courier with tracking id Z09290697 is still undelivered inspite of reaching in destination city on 29 dec morning.

29, 30, 31, 1, 2 and now 3 jan. Indore(MP) local dtdc team is not delivering the courier from 6 days.

It is not nice thing to hold a highly important document relating to my academics for 5 days at same place and not delivering it.

Hemlata yadav

I ordered a product from amazon india and it was prepaid order. I received a tracking number b41444421, i'm continuously tracking with awb number on dtdc's website. Till last late night status was "in transit" but today 03-jan-2017 status is showing successfully delivered but me or my any family member don't get any courier even not any courier boy came to deliver the product.

Dear dtdc service,

Sub:product have been damaged during your courier service.

We received complain (Return request) against "dtdc-tracking id-z09231837",
Customer received damaged item due to miss handling the courier packing,

Pls clarify the reason of issue and return back the same courier on immediate base,

Refer the below related detail:

Address:-
Satish arun shinde
Building no. 02, room no. 09
249, senapati bapat marg, dadar west
Mumbai, maharashtra 400028
Phone: [protected]

Dtdc-tracking id-z09231837

Regards