DTDC Courier & Cargo Complaints & Reviews

Hi i have booked one courier from delhi to mumbai from DTDC on 6th Dec'16 ( courier no. Z[protected] and i mentioned that it has electronic oven inside so please take care it.
on 8th Dec'16 i got the delivery in broken pieces.
i have called customer care, one girl picked the picked ( i forget her name) and she was very rude, after several arguments she given me the number of local take care of DTDC in mumbai, name Ibrahim ([protected]).
i am trying his phone since 8th of Dec'16 however he is not responding and every time cuts the phone.

Looking for refund for the product and courier charges.

No customer service and solution for customer from such a big company..

A painting by Manoj Maurya was couriered from Mumbai to Jaipur on 5th of December with the promise to be delivered by 7th eve. But even after receiving the parcel by Jaipur Office on 7th Morning, its 9th and my parcel is still not delivered. It was so urgent but even after contacting in Mumbai-Jaipur office, my parcel wasn't taken seriously. I am badly annoyed. The painting was sent to be exhibited in a show at Ravindra Manch, Jaipur. DTDC service is poorest and my money has been wasted in trusting your service. Contact asap.
Consignment no. - D31036745
Contact- [protected]
Contact Person - Kirti

Hi this is Mrinal Mahara.my order id D3222382.deliver address was
Downtown diner
Sco 34.sec-29.pin-122002.gurgaon.(HR)
Its very important courier.(MEDICINE)
Ranjan was the service man.
Complain 1. He did not delivered on my particular adderds.2nd he called me he was waited long distance for me out side.once i reach over there in 5mints he was left, i have calling him again & again he reply that he left from there, he said collecte from the headoffice.when i told him why did he left then starated argueing with me & told i can not anything. Since it was my doughter medicine.its been 24hr but i have not recipe yet
Regards
Mrinal Mahara
[protected]

Dear Sir / Madam,

My this Consignment no N96386099 was booked with all proper papers and the whole package contained only cloths as gift items which was entirely packed in front of the DTDC Agent’s collection centre shop at Tinsukia, Assam, on 26/11/2016. The package reached the destination on 05/12/2016 and was lying there at the customs for three days and the Receiver when contacted the local delivery point at Papar, Sahab, Malaysia, was informed that the Package needs to be PAID some customs duty and to be released, so today the Receiver had to travel a long distance to the Airport, pay around 65 RM and had to release the Package.

Now I send such packets every year, Christmas cloths, but till date never it happened that the receiver had to PAY and get it Released. When I have completed all the required formalities and paper as was asked me to submit, my query is why did the Receiver had to pay to release the package this time.

Can I be please clarified. I am attaching the Invoice Copy / Declaration Papers / the Receipt of 2016 and also the receipt of 2015. An early reply will be appreciated.

Sir here I want to bring your notice, one consignment was sent from vizag, the docket number is H67619723. It reached Hyderabad and returned back to vizag. We dont know the reason. Address was clear and contact number also there not even consulting the consignee item was returned. Please tell me the reason why it was happen?

regards
venkata ramana
[protected]

Sir/ Madam,

I, ASEEM KULLU, sent some books and documents through DTDC courier to Pondicherry from Korba, Chhattisgarh. The consignment no. is D30219536. The books were well packed in a cardboard carton and the carton was wrapped with two layers of duct tape over the single layer of tapes and strings, to ensure that the box can take the impact it may endure during the cargo.

But when the carton arrived, the entire carton appeared intact except for one of the edges on the carton which appeared to have been intently cut by some person with a knife or blade. The delivery man had no idea of the damage.

I seek compensation along with the explanation of such an irresponsible behaviour from the part of DTDC.

I don't know how many of the documents from the carton may have been tampered or misused, and I seek a compensation that equates the loss and/or misuse of personal information which was in those documents.

Kindly look into the matter.

Regards,
Aseem Kullu
aseem.[protected]@gmail.com
+91-[protected]

I have sent an courier ( c[protected] from chennai to chennai ( same city) since i have some other work and don't have time to deliver. I have booked on 1st december and it was not delivered since now. It was almost a week. I hope 1 hour will be sufficient to deliver. I feel very irritating after knowing that it wasn't delivered even after a week. I have booked a case too (case no.[protected]. No actions was taken for that also. I would have give less than minus 10 ratings if they allowed me to rate in negative. I suggest everyone not to go for dtdc service since they would experience most ridiculous experience

I had placed courier order on 3rd December and when i traced it it was showing delivered on Monday, but its friday today still i havent received my courier. i urge you to look into this matter as soon as possible.

ORIGIN: NASHIK.
DESTINATION: PUNE
SERVICE TYPE: LITE EXPRESS SERVICE
PROCESSED AND DISPATCHED FROM DTDC FACILITY
THATWADE BRANCH PUNE.

The worst courier service in INDIA same as Professional Courier,

This company don't have a proper map how to send the parcel & from which way to delivered the parcel within India, it always takes a long route & takes more than 7-8 days to delivered where if we send a courier to USA it gets delivered within a week.

They should reroute all their maps

I am fad up with the service they charge a lot & don't provide the prompt delivery every time.

I have send a document through DTDC sevice. Earlier I have already sent documents to the same address through DTDC. Sometime they are saying document will be delivered and sometimes they are saying it will be returned. Really disgusted with the service..Not sure whether package will be retuned or delivered. Tracking no is K91848616. Please someone have a look into this. Thanks.

I had booked my courier containing a watch worth rupees 3000/- via DTDC service on 11th Nov 2016 with docket no Z02164148 to Hyderabad.
As per the online tracking details courier had reached Gachibowli (hyderabad) on 14th Nov and till date it's status is "In Transit ".
They did not ask me about the content while i was handovering the packege to them and later on claimed that i should have pre informed them about it.
According to the DTDC service as i was couriering an electronic product without pre informing them, consignment is stuck at investigation level and will be delivered in few days.
After few days they informed me that consignment is misplaced and could not be tracked, hence could not be delivered.

I am unable to lodge official complaint against them, as none of their customer care number is responding.

The package is not traceable for three days and tyour useless team is so casual about it

My package is lost by jhansi team. Santosh - manager of jhansi region response was as follows - "log a complaint, if i get your package i will update or i don't know i cant help u logged a complaint we will see"

Such a bad customer response. It was critical document and dtdc team lost it.
And after that no response and bad communication. Worst experience till date. I make sure i will take this up legally if my package is not received

Tracking id - z11240715

Couriered from ajmer on 1st dec 2016. It was supposed to deliver to ghaziabad by 3rd dec 2016. Today is 5th, no trace of the package.
Ajmer office says we sent it, ghaziabad office says we don't have it. This is ridiculous and leads to harassment of customer. The package has important documents including marksheets.
Resolve this asap.

I, kanai lal biswas used dtdc courier service on 16-nov-2016 to send an urgent document from kolkata to pube, having tracking no. k91836192. the delivery address was:

Flat no. b-401, serene spaces, (madhuban builders), gat no 778, gade wasti, bakori road, wagholi, pune 412207

Why this package was not delivered and returned to origin with anf (address not found) status? india post and other courier services successfully delivered packages to the same address without any issues.

Dtdc also informed me that the delivery mobile no [protected] was not reachable, but the recipient (mr. rajib biswas) received call on mobile [protected] from dtdc pune on 21-nov-2016, and he verified and explained the delivery address. still the package was returned to origin. i demand immediate inquiry on this issue. the package contained urgent document which needed to be delivered before 21-nov-2016, which you did not deliver at all. i demand compensation for the losses that arises from your non-delivery and i also demand return of the amount that i paid for the delivery.

We have send bank loan documents through DTDC Courier from Vijayawada (Andhra Pradesh) to Bangalore ( Karnataka) with clear address along with receiver Phone numbers but they have delivered to different address and unknown person with out informed to receiver.

we have couriered 01st December 2016 and DTDC commuted to deliver next day ( 02 December 2016 ) by evening for this service DTDC charged Rs. 200/- and its called DTDC Plus

when we try to reach DTDC customer care Vijayawada (customer care Ph: [protected]) they unable to response properly

we unable to understand how they can delivered to third person with out informing to concern person (Receiver )

Hi Team,

I would like to raise my complain with regards to my package lost with DTDC courier services.

Package contained a mobile phone-YU Yuphoria YU5010A(Black+Silver).This was purchased on Amazone.in on 5 October 2016 for my father birthday.This phone was couriered paying courier charges (Rs 400)from DTDC on 7th of November from Whitefield DTDC center, Bangalore office, to the destination –Assam (Digboi) which was supposed to reach on (9th Nov 2016).
Astonishingly it has not yet reach to the destination till date (2 December 2016)!!!
When I followed up with the Whitefield DTDC branch where I courier my package, and a lady told that she dont have any information but will inform me once she has any information, when I tried to follow up with her again she said that she has no information and gave me the DTDC manager number name (Mohan Raja).Well I must say this guy doesn’t even know how to talk with the customer nor to dealt with there problems. However after long follow up of 1 month on 30th November DTDC manger (Mohan Raja) says that my package was lost and someone has stolen the entire courier bag, which was mind boggling news for any customer!!!

Somehow I kept my disappointment aside, I call the manager and ask what would be the next procedure, he ask me to send the phone bill in an email, when I send the bill they come up with a story that they will pay me back only Rs 2000 .When I ask the reason why?. As the bill clearly says that the phone cost is Rs 4, 499.

I should say the customer service is pathetic and unbearable and very rude.

Please help me out to resolve this problem ASAP by refunding my entire money along with my courier charges or else i need to approach Consumer court.

Florina Thomas
[protected]@gmail.com

I had my consignment : v33975364 to be delivered to mankapur, i had posted this on sunday evening with paying extra for express service. Extra as in 280 rs. Which was supposed to be reached on wednessday. However, it did not reached on friday as well. On contacting the customer service they had forwarded my call to one of the managers named lalitha : she slammed the call on my face telling to contact from the place u had couriered and would be delivered on next wednessday.
I should have used indian speed post instead all this BS services. Moreover, they dont have manners to talk. I wanted to file a complain against that lady.

I sent my courier (B[protected] on tuesday 27th november 2016 (Screenshot attached), it reached delhi on thursday and on the same day an attempt was made for the delivery which was very impressive, but unfortunately my courier did not get delivered because the area i sent the courier to was our of their service area. I want a refund of my courier
So below are the pointer where they went wrong:

- the information could have been given to me at the time of booking
- the same information could have been conveyed to me at the time of delivery.
- i wrote an email to them and they replied to me that the courier should be back in the shipment (Origin) office within 2-3 days (Screenshot attached) but today is 2nd december
And i haven/t got my courier back it's been 5 days now and i have no clue where my courier is.

So a strict action should be taken against as it was supposed to be delivered on time which did not happen. This is pathetic when you pay for good service and you don't get it. I also tried calling on following number and no one picked up the phone,[protected], [protected].

This is the worst courrier service ever. Parcel send from bangalore on 20th october to jalandhar has not reached till date. Even tried calling various customer service centres like ludhiana, jalandhar, bangalore several times but all the complaints fell into deaf ears. Not only have i called but have also emailed several times and no reply or help has been recieved.

With reference of tracking number - z96513792 in this connection awb has been shipped 18th november 2016 and destination is bangalore but still as of now not yet delivered almost all 13 days over.
Regarding this i was large complaint on 23rd november 2016 to customer care (Complaint reference #[protected] and after that continuously follow-up with the bangalore customer care service but crazy people were start saying that different answer each time.
Even they was unable to trace the aforesaid shipment track. First time they told shipment is in delhi but destination address is kerala state so that communicated with them and address changed that time shipmen was still at delhi this was happen on 23rd november.
I were wait more than 3 days and traced online, shipment arrived to chennai as per online trace result, after that connected customer care for shipment, i had shocking answer, and even they are not able trace the shipment and they have no more information about the courier.