DTDC Courier & Cargo Complaints & Reviews

My client has given the product on Dec. 09th 2016 to dtdc courrier. But not yet received my item. If I tracked also, it shows only 10th Dec status. Even that's from Adyar, Chennai to Tondiarpet, Chennai. Even I called also, they are asking only sorry sorry. But no improvement. If they delivery by walk also, it will take only one day. Very worst they are.

Delivery boy took the parcel one day before which I need urgently and he did not deliver the item.. Visited dtdc office two times... I called him more than 100 times one time he answered and said he will deliver and switched off his mobile...courier boys those who couldn't deliver in time should be removed from job... Next time onwards I will not use dtdc... Poor response even after going twice to the office... Im getting very angry.. I need my product urgently... Im an entrepreneur... Worst service ever

I have submitted 3 packets (225gms x 3) to be sent to different places at usa on friday (09 dec 16/1900hrs) to mr. Anil kumar [franchise of dtdc, sri sai enterprises, 7-81, santosh nagar complex, santosh nagar hyderabad, 500059 (M anil kumar, [protected], [protected])] and paid rs. 3600/-. I was promised the internal reference numbers (Docket num) of the 3 packets would be sent to me by sms on 10 dec 16/ 1650hrs. Most of the time he did not pick up the telephone and when ever he picked up he kept on telling me lies saying that he would be sending the sms in next 5 minutes. I could not go to him personally since i went out of station after i handed over the packets to him.

Finally when i got fed up and sent a person to his office on 16 dec 16 he has handed over two docket nums of 2 packets and said he would send an sms of the 3rd packet in 30 minutes. When he failed to do so i have sent another person on 17 dec 16 then he has handed over the 3rd docket num.

When i have seen the status of the tracking i came to know that he has processed the 2 packets with internal ref num n97478773 and n97478209 on 16 dec 16 and n97312024 on 17 dec 16, i. E. He has processed it after a delay of 8 days. This delay has caused problems in reaching the admission applicaition to usa with in the designated time. I failed to understand how can such a criminal offence can be pardoned.
I have high regards of the dtdc services which i regularly utilise last 10 yrs, the above mentioned franchise, do not have professional dealing and are spoiling the names of the courier company. When i checked with my colleagues they have similer experiences as i faced and advised me to go to blue dart in future.

Hence, i want to bring it to your notice the mentioned dtdc franchise is providing a fraudulent service and such irresponsible and unfaithful franchise should be dealt accordingly and the licence to be ceased.
My mobile numbers [protected], [protected]
Well wisher and warm regards mv reddy

We have sent the new portable wet grinder on 5/12/2016 with POD no :Consignment no:D31979629 to Kolkatta, and it was delivered to the given address today by your DTDC @ kolkatta, and opened the consignment and it was found that the product was broken, and it was not handled properly by DTDC.So pls kindly clarify on this irregularity on delivery of this damaged consignment..

Ph:[protected]

It's been long since the order was placed but till date i didn't recieve my product. Order was placed on 25th of nov, i don't think any courier partner takes so much time in delivering a product. I have given complaint to customer care but i didn't find it helpful. I want necessary action to be taken on the matter. Consignment number provided below.
Consignment number - v31269819

Dear sir,

My brother has booked a parcel for me from pune to chamba himachal pradesh under consignment no. D31673975 on 6th dec. Now the parcel has blocked by manager of dtdc pathankot, punjab. He is fooling us with lies and not receiving calls.
Please help in this matter and let him teach that how to deal with consumers.

Regards
Moin malik
[protected]

Sir, i have sent an important documents to my muthoot finance bogula branch from your dtdc courier office in salugara (Wb) 734008 on dated 07th dec 2016 but the consignment delivered to the address on 14th dec 2016.
We are paying the such a high price for sending courier from dtdc just to ensure it reach at earliest but if it takes 8 days in same state its got no meaning and problem to us. Please note my complain and do the needful so that in future we don't face such late service.

Parcel not yet received
Dtdc consignment no. Z10308260.

Today i contact in bookmypacket.com, they given me dtdc ref. No. Z10308260., but i searched in dtdc tracking my order status is shown delivered, but my order has not received till now.

Please go through following status details. And kindly give me proper information of my order.
Shipment tracking history

Booked & dispatch in transit at destination out for delivery delivered

Date activity location
Fri, 09th dec'16|21:33 hrs successfully delivered chhindwara
Fri, 09th dec'16|21:33 hrs out for delivery chhindwara
Thu, 08th dec'16|11:27 hrs received at facility chhindwara
Wed, 07th dec'16|19:51 hrs processed & forwarded from facility jabalpur
Wed, 07th dec'16|16:33 hrs processed & forwarded tofacility jabalpur
Wed, 07th dec'16|16:22 hrs rerouted & forwarded from facility jabalpur
Wed, 07th dec'16|10:16 hrs received at facility jabalpur
Wed, 07th dec'16|09:44 hrs received at facility jabalpur
Tue, 06th dec'16|15:41 hrs processed & forwarded to hub indore hub
Tue, 06th dec'16|11:04 hrs received at facility chhindwara
Mon, 05th dec'16|13:51 hrs received at hub indore hub
Mon, 05th dec'16|13:51 hrs received at destination indore hub
Mon, 05th dec'16|09:47 hrs received at facility indore hub
Sat, 03rd dec'16|04:13 hrs processed & forwarded from facility
Fri, 02nd dec'16|22:38 hrs processed & forwarded from hub gurgaon hub
Fri, 02nd dec'16|22:27 hrs processed & forwarded to hub gurgaon hub
Fri, 02nd dec'16|18:29 hrs booked at hub gurgaon hub

When i tract the tracking number of my things z99231130 i found that it is still in transit in status. It's going to be 1 year still am not getting my parcel from guwahati super franchisee apex which was sending from 13 august 2015. Please send me my parcel as soon as possible in the address i have given below and i have written my parcel in the parcel too.

Okram abemsana devi
Address : singjamei makha naorem leikai
P. O. Canchipur, imphal west, manipur.

I am disappointed by the servuce of dtdc lite and want compansation from the service provider
I had a consignments dated 8th of dec was a urgent req. Till date i have not recived the material and my name is bad in with my client i strongly ask for the compansation for the same
This is redicolues even after so many days not recived
My consignment no is d30443125

Dear supporter,
L&t finance given responsibility for courier services at our branches but deesa branch having issue for your services your courier boy is not come on regular for pickup and whenever we call for courier they are not given properly answerer and your responsible person is told me i have not time and you want to our service you can call me before 5 pm so what your service? I am not happy your service and this is big issue for my branch pls look in to the matter otherwise i can change courier service..
Opposite service is ready for service..

Regards
Deesa branch
Banaskantha, gujarat

Ref.: DTDC docket no. D31040464 dt.28.11.2016 & Our Inv BRH/130, 131, SPS/277, 278, Trasaction ID 320712/PA01/568330/2016
DTDC had made the mistake of not declaring the goods at the border check post and he did not even bother to generate Form 8FA. Due to their negligence the S. tax authority has send notice demand of 40200/-. Documents attached.

Hi,

I have done a courier on 8th December Thursday From Bangalore to Bangalore.
I Had written From address(PTP, Kadubeesanahalli, Bangalore) and To address(Whitefield Bangalore).

Instead of delivering to To address, dtdc people have delivered to From address only, which is very pathetic. How can they deliver without seeing which is From and To address. Now they are telling i have to resend again by collecting from PTP office and paying money again.

Courier was import for one of my medical claims and now it has passed the due date.

Courier no: B38620081.

I have sent a parcel on 5th Dec 2016 from Bangalore - whitefield road branch, which was to be delivered to Nunna. On website I see its delivered on 7th Dec, but actually not yet delivered. V33955027 is the consignment number. I have tried to call the branch number provided by customer care but no proper response from the branch guys. Can you please help.

Mr Mukherjee thanks for your horrible, disgusting support.
Day 6:Today 13/12/16 5pm after 5days 6hrs my courier has reached the destination.That too with great audacity delivery office of saltlake(No Ph no [protected])ask to come and collect the courier from ofc without even attempting a delivery.When it has been denied by the reciever, delivery person comes to reciever's door and shouts that attempt has been made on monday 12/12/16 5pm, but nobody was available, which was practically a false statement.If he has really attempted then why he has not called in reciever's no??Idt was written on the consignment.
Even all these also not happened so easily today.Morning onwards I had to call various dtdc centers of reciever's pincode area.With God's grace a lady give a no of the center(given above)who delivers in reciever's locality.I had to request, practically beg him to trace the courier.

Day5:Finally i got the package no H57156857.Package not delivered to the address even after 96hrs, not called even consignee.But in tracking it shows out for delivery.Wao!!!Finally I again write to customer support that means you.But no action and today 6pm when it is already delivered you give me a mail its ofd at saltlake branch.Gr8!!!So quick!!!
DAY 4:No consignment no with me for tracking.Repeatedly contacting the service center person wher i have made the courier.Why and how?For the ans read below.

PLEASE READ THE CASE
This is extremely serious fraud of dtdc courier santosh nagar(Name of service center person-anil, No-[protected])
I have gone to make a courier to kolkata from above centre on thursday 8/12/16 11am.Courier containing important documents was addressed to Sikha Patra, kolkata.The service person has taken the courier without providing any bill which indicates the consignment no.He has stated that his bill book is finished and so Sms will be sent to customer's mobile no by evening 7pm of that day, once the consignment is lifted from there.He has provided only a small white paper where to and from details of the consignment, amount are written and put a stamp of courier center with ph no.Since I have done no of courier from that center and have seen the sms system, i have believed him.
But ridiculously no sms has come by that day or in next 48hrs, nor the courier has reached the destination within the time, i.e 10/12/16.In between I have tried to contact that service person on his no(provided by him in the white slip), neither he was lifting the ph nor [protected] no or hyd head ofc no.Since i dont have the consignment no i am not able to track in web too or not able to send mail to custmer care.Today 11/12/16 when again i have called the service person, he has lifted and simply acting "how come it happens"like.Still he could not provide the no.
I warn dtdc to take immediate action (if required sack them)on the two service persons mentioned with no, else i ll make this mail in social media or in all customer complain forum and spoil your name.I ll take all agreed ppl comments and mail you.I hope still if you have face you ll apologise.

Since the consignment contained important documents and photograph.You have made fraud documents out of that.I want my money should be given back for this harrasment, delay by 3day.I again warn that i am a defence emplyoee and will go any extent against you

Ashmita Patra
[protected]/[protected]

Dear Sir/mam,
my father send me some of my very important document through DTDC courier and cargo service which has arrived to jalandhar on 9th of december 2016 morning but still the courier has not been delivered to me yet it is very important for me to get them by tomorrow i called the customer care no. but they are disconnecting my calls. it has been 4 days now i am very dissatisfied with the service of DTDC my consignment no. is Z08511482,

Shameful service. Does not show timely updates. My package from Tirupati showing still in AP since 7 days. No ETA provided. And customer service numbers unanswered.

Don't know how can such a service provide is surviving in the market.

And this is not the first time. each time i used DTDC its the same.

I am going to file complain in as many Web forums as possible.

Why no courier people calling us before delivering an items, this is really irritating.

Recently i have ordered cheque book from a bank whereas this people never informed me about the item delivering date whereas they returned the item.
Why the delivery person not calling, it will hardly 10paise to make a call.
This is my tracking no.
c70807322
Deliver my item.

Dear Sir / Madam,

I am Dr, Adil Hingora From City - Raipur, State - Chhattisgarh.
I regularly Send Medicine all Over World From DTDC, Dail 4, 5 Shipments.

One Shipment Track Id - M40683997, Is Delivered to Wrong Address, When i am Complaining this to Raipur DTDC Executive Priya Madam Mobile - [protected], I told her that why she is not taking any action One week passed but no Resolution Provided, Instead of Solving Complaint she is telling me that - TERE BAAP KI NAUKAR HOON, USNE MUJHE GAALI DI, MERI WIFE KO GAALI DI, MERE KHANDAN KO GAALI DI AUR PHONE KAAT DI. I AM HAING RECORDING OF HER.

SHOULD I GO AND LODGE FIR AGAINST DTDC RAIPUR EXECUTIVE??
IS THIS THE WAY TO TALK TO CUSTOMER?

I WANT HER TO CALL ME AND SAY SORRY OTHERWISE I WILL STOP GIVING BUSINESS TO DTDC AND MAKE SURE NO ONE USE DTDC.

I CALLED SALES MANAGER RAIPUR MR MANISH PATEL MOBILE - [protected], BUT NO ACTION HAS BEEN TAKEN SO FAR.

I WILL GIVE THIS RECORDING TO NEWS CHANNEL SO THAT WORLD CAN KNOW DTDC BEHAVIOUR WITH CUSTOMER.

I WANT MADAM PRIYA TO CALL ME AND APOLOZIGE ME.

Dr. Adil Hingora
Mobile - [protected]

This is the third time it is happening to me. My wife had ordered some things online which the seller shipped with dtdc couriers. They are now holding the parcel at their godown and demanding that she collect it in 3 days time or it will be returned. If they knew they will not be delivering to my pin code, then why did they agree to the delivery in the first place?
The people in the office are extremely rude on phone and will simply slam down the phone and not listen to customers.

Delivery PIN: 695043
Parcel held at: Mathrubhoomi Road main office, trivandrum.
tracking number is: R23393412
Dtdc office number:[protected]/65

Please look into this.