Claimed

DTDC Courier & Cargo Complaints & Reviews

1
Updated: Dec 3, 2025
Complaints 11689
Resolved
1320
Unresolved
10369
Contacts

File a complaint to DTDC Courier & Cargo

Having problems with DTDC Courier & Cargo?

File a complaint and get it resolved by DTDC Courier & Cargo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

DTDC Courier & Cargo reviews & complaints page 412

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
swaroop7094
from Bengaluru, Karnataka
Dec 29, 2016
Report
Copy

Address: 560038
Website: [email protected]

Hi

I had purchased online in http://woodlandworldwide.com vide order no.7683 which was couriered in DTDC vide AWB No-X19279206. I have not recieved the parcel and your status tracking in showing as delivered successfully delivered(Please find attached tracking status). The courier person has not called me before delivering the parcel and also the name of the receiver is not mentioned in the receiver status. How can a logistics company as big as DTDC be so irresponsible to hire people who do not check the person's identity before delivering the parcel.

I am really sad with such type of lethergic service and would complain on consumer court online.

Kindly get me the parcel or refund me the value back. My contact number is [protected]. I am also attaching the bill for your details to refund my account. Please do not force me to take any serious action and hope you would solve the issue at the earliest.

regards
swaroop
+2 photos
DTDC Courier & Cargo customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sriramhmtv
    from Mirialguda, Telangana
    Dec 29, 2016
    Report
    Copy

    Address: Krishna, Andhra Pradesh, 521151

    Dear Sir,
    Why your people failed to deliver courier on time?...
    Why your people are not picking the calls in HYDERABAD SURFACE APEX, HYDERABAD Customers Support No : [protected] executives are there or not?
    Why was customer support email not working (css.[protected]@dtdc.com) it will rejected by your server when I was mail my complaint, is this benchmark customers support and service?
    Why your people not given any update from 26/12?
    I want my courier by 30/12 otherwise DTDC CARGO LTD have pay for that.
    My courier tracking no : Z08857840.
    Origin : Delhi
    Destination : Vijayawada
    Keep it in mind...
    Thank you
    DTDC Courier & Cargo customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Nagendra C
      Dec 28, 2016
      Report
      Copy

      Address: 560040
      Website: www.dtdc.in

      I have sent a parcel(B[protected] to Ahmedabad on[protected] but still it is not delivered[protected]. I tried to contact Mr. Tyagaraj ([protected], Manager of bangalore office) but he is not responding properly and he is not receiving my calls. None of them are not responding properly and not giving the valid reasons. If they are not able to deliver then they should return the parcel back & refund the money immediately. I lost almost Rs. 200 for knowing the delivery status & communicating with irresponsible fellows. From past one week they are playing game. Worst customer service.
      DTDC Courier & Cargo customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Anil Choudhury
        Dec 28, 2016
        Report
        Copy

        Address: 560068
        Website: dtdc.in

        Hi all,

        Dtdc used to be one of the most trusted and providing solution to users requirement.

        I have lot of faith so i have sent consignment no.[protected] of house hold utilities from bam (760001) to bangalore (560068). The consignment consists of wooden furnitures.

        But when i received the consignment most of the items were in damaged condition.

        I want you to take quick action against this damage (Attached screen shot) and pain caused asap.

        Regards,
        Anil choudhury
        +5 photos
        DTDC Courier & Cargo customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vijaysingh5310
          from Hapur, Uttar Pradesh
          Dec 27, 2016
          Report
          Copy

          Address: Barmer, Rajasthan, 344024
          Website: [email protected]

          My courier no z08910606 is delivered by hissar hariyana on 9 november 2016 to vijaysingh arihant nagar jasol via balotra dist barmer rajasthan 344024 mobile no [protected], [protected] this courier is not received till date 27/12/2016. My documents are very important in this courier. Courier is not proper reply. So i will take action further time.
          Please reply immedietely

          regards
          vijaysingh
          [protected]
          DTDC Courier & Cargo customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Mrrinal Dev
            from Patna, Bihar
            Dec 27, 2016
            Report
            Copy

            Address: 800001
            Website: www.dtdc.in

            To whomever it may concern,

            I am writing this regarding my courier (baby product) from Patna to Varanasi on 12th December. When I checked the DTDC website it says the product has been delivered on 19th which is absolutely wrong. No one has received the courier till yet or on 19th December. And when I am contacting Patna customer care number nobody is picking the call. Its very ridiculous and unprofessional behavior.

            You mentioned in your previous mail that supporting team of yours is looking into the matter, are they seriously? If yes then why I haven't received any mail regarding my complaint? Answer me why your courier delivery guy haven't delivered my product at the mentioned address? Where is my product now ? Are you guys going to solve it or not? Its been more than ten days the courier has been dispatched and not delivered to its respective address, do you think its a joke?

            DTDC is really disgusting and worst courier service provider I guess. You don't even reply to a mail not even pick customer's calls. I don't know what is going to happen.

            Now do something and looks into the matter seriously. At least give a reply or call me.

            Thanks,
            Mrinal Dev
            [protected]

            consignment number K92890337
            DTDC Courier & Cargo customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Dtdc -Rashi
              from Bengaluru, Karnataka
              Dec 27, 2016
              Report
              Copy

              Address: 560078
              Website: www.dtdc.in/tracking/tracking_results.asp

              I have not received my courier from my hometown.
              Today i. E on 27th dec when i track my courier it shows it is delivered.
              I did not receive any single call from the dtdc courier service and how the courier company have deliver my product to other member.
              Kindly revert it back to me on urgent basis.
              M-[protected]
              Date of incident - 26th dec'16
              I want my refund or courier back.
              DTDC Courier & Cargo customer support has been notified about the posted complaint.
              With due respect I want to bring to your kind notice that an food item was booked from DTDC Aligarh for deliver from Aligarh (U.P.) to Bangalore on dated 23.12.2016 under DTDC Express Limited with consignment No. Z09367802.

              Today on 26.12.2016, WHEN I TRACK MY COURIER I came to know that the courier is delivered to other person..

              It is very sad and highly objectionable. It was most urgent so that the item was booked under DTDC Express Limited.
              Worst service of DTDC which delivered the courier without any notification to other person or consuming it itself..

              Kindly refund the money of 5000 Rs worth ed item asap.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rajiv Khaiwal
                from Mohali, Punjab
                Dec 26, 2016
                Report
                Copy

                Address: Gurgaon, Haryana

                Dear Sir,

                With due respect I want to bring to your kind notice that a item was booked by me at DTDC Kanpur for deliver from Kanpur (U.P.) to Gurgaon (Haryana) on dated 20.12.2016 under DTDC Express Limited with consignment No. D31592281. Today on 26.12.2016, the seven days has passed but the items could not reached by the evening of today. It is very sad and highly objectionable. It was most urgent so that the item was booked under DTDC Express Limited. The person can reached by walk within seven days because of it is a more than enough time.

                In this context, at office of DTDC Kanpur I got a mobile No. [protected] (Mr. Alok) of respective contact person/franchise (what ever you called in your system) of Gurgaon and did call to him. He cut down the phone without complete of my talk and thereafter, I did call six times but not attended by nonsense man. I did not got any response either by Kanpur or by Gurgaon till 10:00 PM of today. I think the DTDC Express Limited had misplaced or stolen the item. The act of DTDC Express Limited is shameful.

                It is, therefore, requested to kindly take necessary action at your end and please inform me the action taken as early as possible because of the items are costly and very urgent matter.

                Thanking you

                Dr. Rajiv Khaiwal

                Kanpur

                Mob.: [protected]
                Dated: 26.12.2016 (10:15 PM)
                DTDC Courier & Cargo customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  Bhanu Pratap Parmar
                  from Lucknow, Uttar Pradesh
                  Dec 26, 2016
                  Report
                  Copy

                  Address: Dholpur, Rajasthan, 328001
                  Website: Dtdc.in

                  Hi, I wish to inform you that DTDC is most worst cargo &, courier service provider in india now . As I booked a courier on 20 dec 2016 from delhi and now it's 26 december 2016 it is still not delivered to destination at Dholpur 328001 . DTDC dosen't have proper pick up and deliver points else they are collection courier from customers . I feel that is the worst service I have seen ever .
                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    ayushvr007
                    from Delhi, Delhi
                    Dec 26, 2016
                    Report
                    Copy

                    Dear Sir,
                    This is connection to the consignment no: D30746225. It contains mobile device which was couriered on 18th Dec 2016 and has reached KANPUR head office on 21st Dec.
                    But we have not received the courier yet. When I called the customercare of DTDC kanpur, I was told that the mobile has been misplaced. The mobile is Redmi 3S(Gold, 16GB).
                    Now I want complete refund and courier charges. I have also mailed to your customercare mail id but received no response.Kindly look into the matter. and advice me for further correspondence.
                    +1 photos
                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      W
                      waniarif
                      from Kud, Jammu and Kashmir
                      Dec 26, 2016
                      Report
                      Copy

                      Address: 190001
                      Website: dtdc.in and onlymobiles.com

                      I have booked an order online via onlymobiles.com on 19th of this month, on 20th of this month they dispatched my order through dtdc courier under awb number x18681610. The product arrived on delhi air hub on 21th since then it was stucked their till now, it has to be delivered on 23rd of this month. But unfortunately today is 26th dec the product is not delivered yet, i have lodged a complaint on dtdc portal vide case no 05356147 but no one took the pains to resolve the issue, kindly look into the matter. And advice me for further correspondence.
                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sadaram
                        from Mumbai, Maharashtra
                        Dec 26, 2016
                        Report
                        Copy

                        Address: 560066
                        Website: [email protected]

                        The Courier which I was supposed to receive by 23/12/2016 at Whitefield FIS Company, SJR Park --could not be received. On calling to customer care office Whitefield Delivery Manager contact no.[protected]. He replied very recklessly saying that it is returned. After paying amt of Rs.1080/- this is the unsatisfied service we reach. I want the delivery by all means urgently.
                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Mahesh Kumar Sain
                          from Delhi, Delhi
                          Dec 26, 2016
                          Report
                          Copy

                          Address: Jaipur, Rajasthan
                          Website: DTDC

                          I posted an emergency courier to my Daughter as it was extremely urgent for her. Booking agent told me that it will be delivered within 48 hours, but its more than 6 days now and the courier is still not deliverd. My consignment no is Z11258818. Copy of slip having consignment number is enclosed for kind perusal.
                          In this context, I have submitted complaint on consumer complaint forum and e-mail send to DTDC but problem is still exist. A mail received from consumer [protected]@dtdc.com indicating that valid Consignment number could not be identified. My email adress is [protected]@gmail.com.
                          So, please help me
                          Dr. Mahesh Kumar Sain,
                          Jaipur.
                          +1 photos
                          DTDC Courier & Cargo customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Shradha Rajesh Jadhav
                            from Mumbai, Maharashtra
                            Dec 26, 2016
                            Report
                            Copy

                            Address: Mumbai City, Maharashtra, 400011
                            Website: dtdc courier nd cargo services

                            AVB NO : B39331395
                            My parcel was sent on 22nd Dec from Hubli havnt received it yet customer service is not at all supportive have been called 100 times no response. Need my parcel on urgent basis wrong online status pathetic service. Need my parcel or will have a tough time for their goodwill.No use of such courier services in India kindly shut down ur company.I need the parcel anyhow by tomorrow or else I will spoil your goodwill on all social media sites possible.Contact me on [protected]@gmail.com as I wont be available on my phone.
                            DTDC Courier & Cargo customer support has been notified about the posted complaint.
                            Dec 26, 2016
                            Updated by Shradha Rajesh Jadhav
                            I need my parcel anyhow by tomorrow ie.26th Dec 2016. And stop fooling your clients they had a trust worthy nature on u guys but you guys are disgusting
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Kishor0107
                              from Bengaluru, Karnataka
                              Dec 25, 2016
                              Report
                              Copy

                              Address: Bangalore, Karnataka, 305621

                              My courier has been delivered to another person by DTDC team.
                              I called and mailed so many times but no response at all.

                              It's really bad for me that any other person got my courier because of DTDC.

                              I will never use DTDC because they don't give better service.

                              Actually GeeksForGeks organization sent me courier by DTDC service.

                              My ID is
                              H56030504
                              DTDC Courier & Cargo customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nilam-786
                                from Delhi, Delhi
                                Dec 25, 2016
                                Report
                                Copy

                                Address: 110065
                                Website: airpostworld.com

                                Sub : Complaint against lost consignment and Misbehave with customer by DTDC courier
                                services

                                Sir,

                                I had used DTDC courier services to send a courier to Banda (UP) from Gurgaon dated
                                28th July 09. The courier company had told me that this parcel will be delivered to
                                the consignee with in 4 to 5 days; but today 18.08.2009; the courier has not been
                                delivered to the consignee, on the other hand they are not able to track this
                                courier even. No response had came till date from them after my repeated follow ups
                                and telephonic plus my personal visits to there regional office in Gurgaon. When
                                ever i ask for the same they told today it will be delivered. Last day when i
                                visited to there office they misbehave with me and said "do, whatever you can do" .
                                After that i reached to the nearest police station for this. They told me i should
                                complain to Consumer Forum for the same. Now i am feeling helpless..

                                You are the last hope of mine. Kindly tell me, what can i do against them and help
                                me out at your level. I will be thankful to you.

                                Pls register my grievance ASAP and as I am mentally and physically tired with
                                followups with DTDC GURGAON REGIONAL OFFICE.

                                Rgds

                                Prashant Dwivedi

                                [protected]
                                Dec 25, 2016
                                Updated by Nilam-786
                                Sir mera name subrotto mukherjee hai mene apna saman bhijwaya tha dhl express packers and movers from bangalore to kolkata hame bola tha saman 4th day delivery ho jayega or car one week mai or separate wehicle jayega lekin saman ek mahine mai mila or car 35 days mai or saman saring mai laya gya or car 3000km chali hui mil puri car damage condition mai mila or saman pura bhiga hua mila is company ka marketing person phone pikup nahi kiya ph no [protected] this is verry riksa pooler men
                                Dec 25, 2016
                                Updated by Nilam-786
                                I went to Anna nagar, DHL Express to send a courier to Canada ( WES ) . I asked the lady if there is student discount for this. She said " no " . I actually availed this offer a few days before this incident took place in Hyderabad. So I asked her to give me the nearest address for another DHL Express. She gave me. I went there and asked them straight away if there is student discount for the courier I wanted to sent.The person checked her computer and said yes.

                                Please DHL Express hire people who have thorough knowledge. Unnecessary I had to roam because of the lady in Anna Nagar, Chintamani, Chennai.
                                Dec 25, 2016
                                Updated by Nilam-786
                                I'm very frustrated by fedex india and the lazy workers working there. Its been 16 days since i sent the package and have not got it delivered yet. Maybe you should dismiss lazy workers and hire someone who is active all the time. My package contains just a mobile and a novel, what if the package contains some urgent stuffs like medicine and you lazy dont deliver it on time ? Of course the person will die. Who are you to keep my package for more than 2 weeks ? Get it delivered to the recipient or i am gonna drag fedex india to the court and ask money for my loss. And your useless customer service executives keeps telling the same again and again like copy pasting. I want my package or i am going to the court. people should be aware of fedex and the lazy workers working there. I have paid 104 dollars and they have not delivered it yet. I am gonna file an official complaint against fedex for my loss and drag you all to the court. And dont think i cant do it. All my family members are lawyers so its easy for me to file a case. This is the last and if the recipient didn't get the package before Christmas, i will file a complaint against fedex india for keeping my package for no reason. I dont even know if fedex have my package or workers stole the mobile phone from the package. I am sure i wont let this go without getting any money for my loss. Only mistake i did was, i did not read the comments and complaints of customers against fedex. I should have read it. Well it won't happen again. This is the tracking number[protected].
                                Dec 25, 2016
                                Updated by Nilam-786
                                Consignment was booked yesterday, i. e. 14th july 2016, from there almora office to new delhi.
                                Consignment yet to be registered on tracker. on enquiring from the local office i have been informed that left almora for haldwani and will be on tracker today evening at 6 pm by mr. vijay joshi, the owner of franchise. on enquiring at haldwani i found yet to be reached.
                                I also contacted dtdc office delhi and i have been informed that they can not help till it is on tracker. i have to contact the local office.
                                Dtdc plus ir next day delivery.
                                How to find my consignment i wonder.
                                Tel no of local vijay joshi
                                [protected]
                                Haldwai office
                                [protected]

                                Nalin k pande
                                Dec 25, 2016
                                Updated by Nilam-786
                                Dtdc Courier Kakkanad — No door delivery service regardless of the extra money paid for the service.

                                1 Review
                                Aj ajitht on Nov 18, 2016 Submit a Complaint
                                18-Nov-2016
                                DTDC CN No: Z08190865

                                I was forced to reach out DTDC kakkanad office for collection of a shipment regardless of the extra money I have paid out for door delivery service.

                                The lame statement DTDC Kakkanad made was that the delivery address is inside CSEZ compound and they are not allowed to enter the campus. Well, I had asked them to ring me once while they are at the gate of CSEZ compound. However the reply was hard to digest -"The delivery boy does not carry a office mobile and they can't afford on making a call from their personal mobile." Is it so?

                                Is it the duty of addressed person to collect the shipment from DTDC office? Please clarify . If so why should we pay for door delivery services?

                                This concern had been raised by colleagues and friends too. Kindly take the steps needed ensure that this doesn't happen again and people really get the services for which they pay
                                Dec 25, 2016
                                Updated by Nilam-786
                                I have ordered one american hollister Men polo T-Shirt (red) and paid online for the same on dtd. 04.04.2014. but till date I have not received the product . at the site of Dtdc courier the The product is in bhilwara but no one is taking reponsibility of the product neither Dtdc courier nor 100 bestbuy . I have called many a time to both of them and put up the mailalso but they are not responding. product consignement no. is B09177575.

                                Kindly help me out.

                                Thanking you

                                Regards
                                Saroj Bijarnia
                                Dec 25, 2016
                                Updated by Nilam-786
                                I had ordered the below items from 24sevenIndia.com an online retail agency. They did not execute the order for 2 weeks. After follow up they gave an excuse that mobile number was not provided which was not the case. After providing that its been 2 weeks I have still not got the consignment. It is being told to me that they have delivered the product to somebody by name Priyanka. There is nobody by name in my house. Also they cannot provide the phone number of the person who received the item nor they can confirm what is the relationship. How irresponsible of them to give it to a person when the consignment is in my name Abhishek Saha LPG Gas Hose (1.5mtr) + Gas Lighter Quantum USB 4 Port Hub High Speed Connect upto 127 Devices in Series I would appreciate if either the consignment with the products or the money is refunded
                                Dec 25, 2016
                                Updated by Nilam-786
                                Hello Sir / Madam I placed orders on jabong.com one on 12th October and second one on 13th October and they send me an e-mail that said, products will be delivered by 23rd and 26th oct respectively b'coz of diwali rush. It is been more than 15 Days and there are no chances of getting product delivered today or tomorrow. I would like jabong and dtdc to pay me reimbursement of 50 Rupee per day for the days delayed by the said delivery date. And they are also keep sending me an email that we are sorry to inform you about delay in delivery. I Think it should be compulsory for every website to reimburse buyers for delay in delivery. I would also like to file comlaint against DTDC courier for such a horrible logistic service and jabong for choosing such a horrible logistic partner. I Think Blue dart and e kart are better courier partner than the dtdc. Thank You, Hitesh Makwana [protected]
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  shakti_sespl
                                  from Bhubaneshwar, Odisha
                                  Dec 24, 2016
                                  Report
                                  Copy

                                  Address: Angul, Odisha, 759104

                                  On 16.12.16 we placed the above courier tracking no. with you for which we paid in advance. The courier has still not been delivered in stipulated time period.
                                  If you agreed a specific time of delivery which has not been met then you should intimate us for that. Under the Consumer Rights Act goods must be delivered within the timeframe.
                                  why you took that parcel if there is no service at the given pincode. for that we lose a tender of amount 12 lakhs.
                                  We want our money back as we invested Rs 20, 000/- towards EMD and Tender cost for that tender along with courier charge.

                                  DO NOT HIRE SUCH A CHEAP PEOPLE WHO DO NOT HAVE RESPONSIBLE FOR THEIR WORK, WE OPTED FOR DTDC CONSIDERING THAT IT IS TRUSTWORTHY COMPANY.

                                  In the light of the above faults, we have lost faith in your ability to continue the work with your these type of service.
                                  An early response from your end is highly valued.
                                  Best Regards,
                                  Shakti Prasad kar
                                  Contact No. : +91 [protected]
                                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    H
                                    hp.banwait2016
                                    from Gurgaon, Haryana
                                    Dec 24, 2016
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: 560047
                                    Website: www.dtdc.in

                                    The consignment m43012604 was to be delivered by this company (www.dtdc.in) to me. The consignment reached my address but their serviceman do not informed me over phone that the consignment has arrived and to come to take it instead the consignment was returned back to local center in delhi or noida office with status of not received.
                                    I am constantly emailing them on their helpline email id that please help me and deliver the consignment to me but they are not doing it.
                                    Also no phone of delhi or noida offices are being attended by them either the phone are busy or not attended.
                                    Now i dont know where my consignment is as nobody is helping.
                                    So from now on i will not use this courier company's services and advice others also not to.
                                    Feb 16, 2017
                                    Complaint marked as Resolved 
                                    I picked the item by going to their nearest office. Very poor service.
                                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      Vivek Subba
                                      from Bengaluru, Karnataka
                                      Dec 24, 2016
                                      Report
                                      Copy

                                      Address: 560102
                                      Website: www.consumercomplaints.in

                                      Hi Team,

                                      This is almost my fourth email following up for my consignment number : D31992276.

                                      Firstly, there needs to be serious check on the delivery process as its way beyond the promised date for the shipment. I was being informed that it would take 3 days for the shipment to be delivered which was supposed to be 21/12/2016 and its still not delivered by now.

                                      Secondly, none of the customer service representatives have been helpful or even courteous, infact they tend to raise the voice when we ask them questions about the shipment. Looks like the people working for DTDC are way too frustrated with their job.

                                      Please make a note of this person : Ms. Deepa that I have spoken to this morning. She introduced herself as a Trace Agent and may I let the higher authority in DTDC know that she is not supposed to raise her voice and shout at the customer. If you lose one customer, you lose every other person around us. Why would a customer service staff need to be so furious instead of helping the customer. I would request the higher management team to sincerely train your staff on behavioral skills.

                                      Unfortunately, its been a sad experience with DTDC and I hope that you all would take the customer feedback on a serious note and work towards better customer service experience.

                                      Best Regards,
                                      Vivek Pradhan
                                      Senior Manager
                                      NBR GROUP
                                      Cell : +91-[protected]
                                      Web : www.nbrdevelopers.com
                                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        Diganta0376
                                        from Kolkata, West Bengal
                                        Dec 24, 2016
                                        Report
                                        Copy

                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

                                        I sent a consignment on 19 December 2016 from Jorhat to Greater Noida West. It was promised to be delivered by 21st latest. It is 24th today, and the whereabouts of my consignment is unknown. The customer care agents have been abusive and demanding extra payment for delivery saying they don't deliver in the said address normally. This is the number of the representative I was talking to: [protected]. Not picking up calls from last two days. Just to make up for their mistake they updated the consignment as out for delivery yesterday at 3.15 pm. I am wondering what means of transportation they use that it requires a day to deliver from the time it has been sent out. Moreover, most of the numbers in the dtdc website are invalid. I don't know whom to approach. I feel thoroughly helpless as there is nowhere I can even complain. The customer care numbers given are either not working or not picking up any calls. This is daylight theft by employees of an organization. Please help
                                        +1 photos
                                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                        Dec 24, 2016
                                        Updated by Diganta0376
                                        This is in reference to an earlier complaint i posted. Most of the numbers in the Northern region are either invalid or no one is picking up. So i decided to call up the Bangalore customer care number. And after some chit chat, they put my call on mute, waiting for me to disconnect. I don't know what to give as proof, I just took a screenshot. I am helpless here and don't know what to o or whom to approach. And now the reason they are giving is it is not deliverable in the service area and asking the recipient to pick it up themselves. Is this the condition just in Delhi or all over India. My question is if that is the case why did they take possession of the consignment in the first place. Thieves in India come in many forms, DTDC is just one among the lot i guess.
                                        Iam purchase eBay courier is DTDC is iam not receive the courier iam searching for eBay status mayiladuthurai airway bill number.z13250508
                                        Courior no P[protected] dated 24-11-16 from Jalgaon to Ranchi not delivered till today 20-12-16
                                        Jain Irrigation Systems Ltd, Ranchi
                                        mob no [protected]
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit