DTDC Courier & Cargo Complaints & Reviews

Hello There I have booked a consignment thru DTDC from Bangalore to Guntakal on March 17th . Guntakal is just 288 km away from Bangalore and the DTDC person told that will take 2 business days to reach the destination . So ideally it should have reached latest by 19th evening. However today is 20 and still the consignment is in Transit. When I checked on DTDC online tracker the consignment has reached to Kurnool which is no where connected to Guntakal route nor near by . After multiple follows up, calls the kurnool DTDC office agreed to send the shipment to guntakal. We are not sure when the kurnool DTDC team will dispatch and when the consignment would reach to destination. This is totally not acceptable at the first misrouting the shipment which is followed by causing delay in delivery and taking premium charges I was under assumption that DTDC would be faster and reliable. Now with my experience I should say i am totally wrong . Now i am getting into position to recommend DTDC to others thinking what happens if the documents are very important and on urgent basis. Thank you BP

Consignment No. V21536477 Date: 18/03/2015 Two passports were sent using Premium service from Kolkata on 18/03/2015 evening. It was sent using the Premium service. The parcel was supposed to reach Gurgaon Sector 48 by 19/03/2015 evening or latest by 20/03/2015 morning. It's 3pm now and it stil did not reach the destination. The customer is roaming in different offices of DTDC in Gurgaon as the parcel is needed very urgently. Its a shame for the company that they ahave charges arounf RS. 415/- for this assignment and falied to deliver on time. This act of is bitterly deprecated and I claim a compensation for this.

We have dispatched wall clock samples through DTDC courier in Choolaimedu on Feb 28th-2015. Till we haven't received our wall clock consignment in Dubai . It’s almost 20 days since we dispatch the samples but they are saying that still the consignment is with customs. When we contacted DTDC head office in Dubai, they shouted at us and said that they didn't received any wallclocks consignment from chennai.

My Tracking number is C59495092. Its been a week and I have not yet received my consignment.The status of the consignment from the DTDC website says it is in PUNE CAMP MASTER FRANCHISEE and DELIVERED. Kindly help me as the consignment was never delivered and they very rarely receive my calls. The lady on the DESK talks very rudely. Please help me get my consignment.

Abhijeet Purohit
[protected]

Shipment was booked on 4 march from Gurgaon sec -4 DTDC branch for Kolkatta and it is being conveyed to me after repeated visits to sec 4 branch that my shipment is lost. Kindly provide me the refund of my product.I have declared value of the product in the invoice submitted to DTDC branch.

Waiting for your reply.

Regards
Deepak Dhawan
[protected]


Tracking No.: Z43904744Reference No.:
Shipment Dates
Origin:
GURGAON - SECTOR 4 - GURGAON Booking Date
Wednesday, March, 04, 2015 Status
IN TRANSIT
Destination:
KOLKATA Status Date
Thu, Mar, 05, 2015 09:00 PM

Sir/Madam on 11.12.2014 and 24.12.2014 we sent a couriers ( awb: 503530)and (CN: Z[protected] from delhi to firozabad (U.P) and Delhi to Gandhi dham Gujrat . This two couriers contains Life saving medicine costing Rs. 5392/. that couriers never reached its destiny. we called many times to courier agent who booked the parcel they failed to trace the parcel please check at your end and send us claim form so that we can submitt it and can get the claim our e Mail : [protected]@gmail.com Add Ark Life Sciences pvt. Ltd 50/1st, 2nd, 3rd Floor Yusaf Sarai new Delhi -110016

Dear Sir/Ma'am, I couriered my docs on 11th March 2015 vide consignment no: M17585132. It was sent to Darbhanga, Bihar. Instead of delivering to the recipient at home, the DTDC agent called to the recipient to get the courier on your own. They are not delivering at home. For what purpose did they charge 100 bucks to me?? Kindly look into it. Thanks & Regards! Rishikesh Ph: [protected]

I had order a wall clock (11/03/2015) through eBay, which suppose to be delivered in my home adress which i had given the time of order, and i received a call today (18/03/2015)from one Mr.sunil ([protected])dtdc staff stating that the product has arrived in pazhayannur office and you can come and collect.it was a very bad experiance that i have to travel 20km on my duty day to get my product which i expected to be deliver at home, totally unacceptable.never recommended for others. Santhoshkumar [protected]

I Mr. M.Nagarjuna had received the shipment(A[protected], and that was sent from Gujarat on 12th March 2015. I recieved the delivery on 18th March 2015. From the Gangavaram dtdc branch. The package i received was some items missing. And the package was opened from upside and the items was removed. I there by me in a tremendous loss .thus i request you to take the possible action.

Dear Sir/madam, Please find the attachment below.I have ordered a hp laptop through DTDC courier Bearing C/N No- D21870607.today when i received the item i have seen that the item was damage condition.request you to raise a claim on that particular item. Regards, Anil Kumar Vishwakarma Mob-[protected] Email id- [protected]@gmail.com

Hi, This is regarding the shipment with AWB: M17966043. I have talked to multiple dtdc folks starting from 14 Mar 2015 to 18 Mar 2015 and everybody said that item would be delivered till today. At the end, they said the item is shipped back to origin. It's pathetic, that nobody from DTDC support know, why the item is shipped back at the end.This is the worst experience I had with any mail service in my life. Here are the numbers I have contacted on every day: [protected] [protected] [protected] (Alim) [protected] [protected] [protected] Appreciate, if you could improve your service for the sake of public, as its not a free service.Thanks, Siva

Dear Sir, Since we are unable to get a helpful response from your office staffs. I am turning to you as a last resort. On[protected] we have sent some important document to Mr. Arun Jadhav located at Satara, and Doc no : P30890548, with the help of your service. Unfortunately the parcel has not reached to its destination yet which creates bad impression about our company infront of the client. We have confronted on several occasions, but our request has been ignored. We are sure that you will look into this matter and see that proper action is taken. I will gladly do what I can to be of assisstance. So kindly do the needful as soon as possible. Sincerely, Shradha Siddhashila House, 770/4, Lane no. 7, Bhandarkar Road, Deccan Gymkhana, Pune -411004 Tel :[protected], 25679494

my parcel AWB nu K76088282 booked from patna to kharagpur my parcel was arrived yesterday at kharagpur dtdc offfice but they are avoid my parcel and they said its my office and their are only follow my rule not any one they said to me we are not follow dtdc and they said to me you can go wher you want i am not timid and he abuse me

I had booked a Consignment on 9th March'15 from Bongaigaon, Assam to Hyderabad in DTDC PLUS and it is delivered on 14th March'15. If DTDC PLUS takes 6 days to deliver the consignments so what will be the delivery time for NORMAL DTDC ? I want Reply from DTDC that why these type of Negligence happens with such a important Documents which is not delivered in time and for that my college's will not get salary for the month of March'15.

I had purchased a VIRTUE BLOW, SKU ; BLOW50, ASIN ; BOONM6MTRQ, LISTING ID ; 0960A70MEX, ORDER ITEM id ; [protected]. ORDER TOTAL RS. 299.00. Ordered online through AMAZON, Delivery address was HOTEL CLARKS SHIRAZ, , 54, TAJ ROAD, AGRA. UTTAR PRADESH. 282001. DTDC NO IS Z48453626. The same had to be picked up personally by me today i.e., 16/03/2015 around 17:30 hrs from DTDC office as the personal called me up from Sadar Bazar, Agra DTDC office that delivery is not possible at all to the above mentioned address.( Clarks Shiraz Hotel). This has happened to me day before yesterday also regarding my other parcel which I had to pick up personally. [protected] is the DTDC office no from where I've been called up for pick up of my items,

On 9 th March 2015 i had booked one courier through your DTTC Dhanori branch, but still courier is not ship to the destination, and the branch staff is non cooperative toward customer, even they do not bother to pick the call, and when they picked the call they answered that do what ever you want to do, they do not have the manners how to speak to a lady, THIS KIND OF SERVISE PROVIDES DTTC, THIS IS YOUR DUTY TOWARD YOUR CUSTOMER?

Hi, I sent a Courier through DTDC(consignment no: D[protected] on 17 February 2015. It was supposed to be delivered on 21 February 2015. But it was not delivered. When I called on 23 February 2015, I was informed that it will be delivered today. However it was not. I again called on 24 February 2015, and then I was informed that the delivery boy has an exam so we need to wait for one more day. I again called on 26 February 2015, and I was informed that my courier looks damaged. And that is why it was not delivered. I got different statements from DTDC pickup point of Faizabad. And when it was broken, Why wasn't I informed by them on 21-23 February itself, instead told false statements by DTDC Franchisee center of Faizabad (U.P.). Finally, we took decision to get our courier item returned back to Pune Franchisee from where we got the item booked. They agreed to this. It has been almost a month, and we have not received our courier back. I am trying to reach DTDC customer line and all of them are busy past an hour. and the call is not being received by Faizabad Franchisee. DTDC has disappointed us at all junctures and it has been a very bad experience for us. We are not at all satisfied by the handling of our courier and it could have been handled in a professional way. Regards, Vinay Mishra [protected] Pune

DEAR SIR/ MAM i have not receive my courier but it is showing delivered on dtdc website TRACKING NO.: X12898654 Please check & deliver soon other wise give me my compensation Name : Mukul Kumar address: D-5/180 Chaattar Pur Pahari New Delhi -110074

I mr. Salvin john correia had ordered some pair of shoes from jabong . And had done the payment for the same via. Credit card . The value of shipment was 4600 rs. The shipment was shipped on 26 feb 2015. I recieved the delivery on 2nd march 2015 . From the virar west dtdc branch. The package i received was empty . And the shoes were not there in it . And instead of shoes there were some scrap material of metal . The package was opened from upside and the shoes were removed. And it was stuck by the transperent salotape . I therby m in a tremendous loss .thus i request you to take the possible action as early as possible. And also give me a positive result .

Hello team, This is a very serious misconduct shown by DTDC here. I couriered few very important offical documents to reach Gurgaon Accenture office. The booking was done on Monday and when I checked on Friday morning(today), I was told that there was no one there at the destination to recieve the courier. Now this was a false statement. The address given for delivery was my office address in Gurgaon which is open 24X7. Now I checked in office as well as the consignee whose phone number was given. There was no one who came approaching them with the courier. Please look into this issue and extend your help ASAP. Thanks and Regards, Vikas Kumar Pandey, Accenture India Pvt. Ltd. : +[protected] OC: Click to Chat Thanks and Regards, Vikas Kumar Pandey, Accenture India Pvt. Ltd. : +[protected]