DTDC Courier & Cargo Complaints & Reviews

Hi This is sagar i am having many couriers from my company but many time your centers charged different amount for the same courier 20, 25 30 also. I knoq you have given freedom to centers but these policy cannot be worked because this can be hampered your business also many international courier companies are coming in the market. Thanks & Regards Sagar Patil| Suma Vilas 13/4 Ground Floor, Near Petrol Pump| Mumbai - Pune Old Highway Wakadewadi Pune Cont No: - [protected]|[protected]|[protected]

I have sent a courier from Bangalore to chennai on 29th of Jan 2015 # D20812190 and while tracking it says that Receiver left Address, my complaint is that on the consigmnent there was Mobile number of both consignor and consignee and still there was no calls attempted to deliver the shipment by delivery Guy . The receiver has not left address and worst part is that there is no point of contact, all numbers available are not working and people in Local DTDC has no idea what is the number to contact .

Hi dear I send a courier on 29th Feb 2015, docket no. Z44591465 This docket has not reached so far, but on tracking- it shows delivered! Check out the gap and revert back to me ASAP- its Urgent Awaiting your reply soon -- Thanks & Regards: Baljeet Kumar M: +[protected]

I HAVE BOOKED A DOCKET DTDC COURIER COMPAY BHOPAL (M.P.) COUNTER DOCKET NO F08868333 dated 27 january 2015 FOR IBS Hyderabad Address: Shankarapalli Road, Donthanapally, Hyderabad- 501203, Andhra Pradesh, Telangana 501503 TILL DATE THIS DACOUMENT NOT RECEIVED, I HAVE FALLOW UP BHOPAL OFFICE BUT HIS ANSWER DOCKET MISSING. I HAVE MANY TIME ASK FOR THIS DELIVERY AT THAT TIME OF BOOKING . I HAVE SENDING COLLEDGE FESS DUE DATE IS 02/02/2015 PLZ RESOLV OUR PROBLEM Lavkesh k.Bais [protected]

I had ordered a courier with an Airway bill no.C58281219 through DTDC on 27 Jan 2015.The franchise owner of DTDC at Gorakhpur had responded just once that he will check the status of Courier and after that Even after repeatedly calling the franchise no. [protected] of Muhaddipur Gorakhpur, the franchise owner is not picking up .(Point to be noted that Franchise owner is not accepting that the stuff has reached him even when it has been confirmed by one of the sources). It is high time that companies like DTDC take these matters seriously and save their so called esteemed customers from harassment and losing their valuable parcels like this. An enquiry is requested into the matter and the feedback may be given on [protected]@gmail.com.

This courier was sent on 16 Dec, 2014 and is not yet delivered to the destination address or the source address. Kindly track the courier and send it to the destination address as it contains very important papers. Sending mails to the Customer Care / calling the customer care did not help. Please look into this on priority and help me. Regards RAMYA M

I am unable to track my courier with AWB z45268217 which was to be delivered to Hyderabad. This courier was done on 27 Jan 2015 and contained important papers. When i am trying to enquire why the courier is not delivered, the local DTDC office says that the parcel is lost at Delhi warehouse. This type of service is not at all acceptable from reputed company like DTDC. Kindly track and deliver my parcel as soon as possible else i will have to take appropriate action against this.

We have couriered a shirt on 30 JAN 2015 at 4.30 pm through DTDC PLUS service which was promised to deliver next day that is 31 JAN 2015. However, three days have been crossed from promise delivery date but yet consignment could not received. Now i am unable to track the said consignment so i want to receive my consignment immidiately. DKT NO. V20473655 DT 30 JAN 2015 TIME 4.30 PM

I had placed two orders on Amazon and unfortunately it was DTDC that was chosen to carry out the delivery of my orders. My first consignment B17074665 which had reached the Trivandrum Branch on January 28, 2015 was held up on the pretext of 'NO SERVICE' to the address on the consignment. That is understandable. But, it's truly irresponsible and lack of customer care and service when NOT EVEN A SINGLE MESSAGE OR CALL WAS MADE TO ME INFORMING ME ABOUT THE ARRIVAL OF THE CONSIGNMENT IN TRIVANDRUM AND THE NO SERVICE TO MY INDICATED LOCATION. Only, when on FEB 3rd 2015, I tracked the parcel online with the tracking number I learnt that the parcel had reached Trivandrum on January 28, 2015. The parcel must have literally been abandoned in some forsaken corner for 6 days else how come not a single message / call/ intimation was not made? My second consignment Z44104139 had arrived at this same branch on Feb 2nd, 2015 by around 12 pm and still there was no message/ call/ intimation towards me informing about the arrival of the parcel. Had I been informed, I would have had no problem going myself to the DTDC office to pick up my consignments. Does the DTDC have a blanket abandonment policy for parcels with address to which they have no service. If they do so, why do they take up the task and promise of delivering the concerned consignments? Highly irresponsible!

DTDC Birmingham (css.[protected]@dtdc.com) collected my 3 parcels on 7th Nov 2014 to be shipped to India and haven't delivered them yet.Replied back a week after saying that one of the three parcels was lost, I know stolen.The tracking number provided by the guy who collected the parcels was "57284177" which is a false one.Now after three months got a call saying that parcels have been shipped and were delayed because of Jan 26 holiday in India.DTDC making fool of customers.Now instead of compensating for loss, I've got a call asking for payment.What feedback do you expect for this ridiculous service.Had it been an English company they would have compensated for losses and waived off the fee as well.This is how Indian companies are losing trust in the UK.

Our courier dispatched on dated 27/01/2015 from Bhusawal (Maharashtra) to Bharuch (Gujarat) Our CN No. is P 30984957 but it could not be received today on date 02/02/2015. your branch office is not answering to me whenever I was called. Please see personally what is this matter because my courier is very important.

My dtdc courier number is v20746821. Courier was sent from varanasi to banglore on 28 january 2015. The courier was opened and damaged. While booking the courier they said that it will reach within 48 hour but they delivered it after 76 hour. I am attaching the photos of damaged parcel. For the second time within a months time it has happened with me that my parcel was opened. I want you to see this matter. Hoping urgent reply.

Hi. I was supposed to receive a courier in Bangalore which was sent from Patna (Docket No. V[protected].It was supposed to be delivered on 31.01.2015 but I have still not received it. The status shows as attempted. How can there be no one outside a COLLEGE's GATE, This is ridiculous and pathetic on your part. Why was no call made to me if as per you people there was no one to receive the parcel. I have a submission to be made on 02.02.2015 for which I need those documents and want it to be deliveres on the utmost priority by Mondy morning.

Dear Sir/ Madam, I am a user and well wisher of DTDC Courier Services since over 3-4years and have been sending and receiving couriers for business as well as personal use. Please note that a shipment had been sent from Vapi to Delhi on 28th January 2015. Docket No. D20989299 which was told to be delivered by 30th January 2015.The shipment had materials/ fabrics which was further to be exported from Delhi. The shipment which was supposed to be delivered by 30th January latest is still lying in your Delhi Office. I was lucky enough to get through your Customer Support System after making 40-50 STD Calls. I had been personally following up with your customer executives in Delhi Office Mr. Sachin/ Mr. Kumar to kindly get it delivered today so that we can process the shipment being a weekend. But none of your executives were even smart enough to reply to my question or attend to the query and had no answer as to why was there a delay at all. The goods being very urgent had been sent by DTDC so that it could reach in a day or two. But it was surprising that a well known brand like DTDC would mess things up like this. I had logged a complaint against my docket number and also filled your feedback form but got no calls/ reply from your end and thus this email. It is surprising to know that the courier had reached today at Delhi but your executives were foul playing with me. My courier is still at your delhi office and has not been delivered as yet. I request you to take necessary actions and kindly deliver the same by today if possible. I am really dissapointed by the customer handing/ customer support at Delhi and have had a very bitter experience with DTDC. I consider DTDC to be one of the good courier companies in India and hence request you to kindly expedite the same. Warm Regards Anuj Bagri

X11227235 : DTDC TRacking number Hi. I Dhaval Shah reside ghatkopar east, mumbai-77 I had a courier order from campus shoes whic was going to be delivered at my place on saturday 31st jan At afternoon time got call from courier boy that please come and collect your parcel from our DTDC naidu colony branch, I requested him to deliver home but he denied utterly. I visited there and was surprise to know that there were 2-3 courier...

I have ordered baby formula in online on 27th Jan and they have dispatched it on the same day. I was tracking the parcel it says in transit and the destination is Trichy. But later on it got delivered to Cochin. I have contacted Trichy office and Banglore. They assured me that they will delivered it on 31st Jan. I'm checking the status today and it says it got delivered to Bangalore again. I contacted Trichy office again they said I need to contact Banglore office. I contacted Bangalore they put my call on hold. It is a baby formula parcel. I have told them and cried as well. How will I feed my kid now? I never changed the formula for my child. If I change it, wont it harm my child? Dont I know to change the formula before? Why should we order things in online and sending via dtdc? Do they want my child in starving? Ref no. B17121011

From: Santhu Sss <[protected]@gmail.com> Date: Thu, Jan 22, 2015 at 12:58 AM Subject: Hi To: ops.[protected]@dtdc.com; css.[protected]@dtdc.com I'm Santhosh. I made a shipment on Jan 13 from Tenkasi to Bangalore and the AWB no: D20881522 but still the shipment is not delivered what's the reason for this service you have obtained a sum of Rs 275. Its a online product and to be delivered on immediate situation but your service ruined my efforts. Kindly update the reasons and your contact number are not getting connected. Kindly, update the same asap. Since, I'm in a issue with the Online retailer. No response for this mail from the concern team. So I contacted the Bangalore Customer Care and they asked me send a mail and I forwarded the above mail to the given mail id on 27/01/2015. Didn't get any update from them then I called the Customer Care on 29/01/2015 around 11.00 Am and asked about the Shipment details and I was informed they would revert me once, they get an update and I asked them to make a call back regarding the same, but nothing happened. After getting very much irritated I called Customer Care and shouted as I was out of control. After explaining my complete situation the Executive asked for 1 day time for the update but till now I didn't get any update about the product. It's a reshipment product and should be delivered within 7 days to the retailer but still the product details are not provided and if the retailers doesn't provide me the refund then DTDC should refund me the amount of Rs. 5, 300. I'm worried about the product state if its damaged the retailer won't accept the same. I also have the pictures of the Product as it has been requested for reshipment and if the product has any other damage then they should pay the above mentioned amount. If DTDC Courier doesn't agree for the same, then I would file a complaint against them on Consumer Court.

I booked a parcel through DTDC on 15/01/2015 from Kharghar to Ranchi with Consignment number D17289999. Parcel reached Ranchi on 21/01/2015 and it is lying there till today. Numerous call has been made to Ranchi DTDC, in some occasion when it is picked up I am told they would deliver it very soon . Nothing happened till now. God knows what they are waiting for or is it a simple case of their lackadaisical attitude without having least client sensitivity.

The certificate dispatched by PPDC Agra, MSME was literally thrown at a different location. The delivery person didn't even bother to verify my address. The certificate was very important for me and after very hardship I was able to locate my certificate. I thought that this was a very premier & prompt courier service with extraordinary charges. But the service is very pathetic. Rishabh Keskar Indore (M.P.)

I have sent the courier to Mr. Navneet kumar at the address Daiichi sankyo India pharma pvt ltd. But It s received by Maxlife company seal. Please look into the matter. The papers inside were very urgent. The consignment Number is P30614940. Please look into the matter otherwise I m going to file complaint against DTDC in consumer forum.