DTDC Courier & Cargo Complaints & Reviews

Hi, I have unfortunately used courier service from DTDC for Rakhi Courier. I gave courier on 1st Aug 2014 and till 10th Aug 2014 also it was not dispatched. I paid 105.00 bucks for this now after Rakhi festival this courier is of no use even if delivered. I called them many times on phone no mentioned on website but as always happens, no one response to those numbers. Than recipient went to collect from DTDC st john road bangalore office (as status shows on online) also but courier was not there. We called on many numbers [protected], [protected], [protected] but no one responded on these numbers. CN no is: Z28402856. This courier was booked from Noida to Bangalore.

Hi
I ordered a gift to my brother in indore whose order number is GL-[protected] worth Rs.601. It is not yet delivered. Neither any of them is picking up the call or replying to my mails.They have given me DTDC tracking number which is invalid.
Kindly help as soon as possible..
Thank You
Regards,
Poonam panjwani

email:[protected]@gmail.com
ph no.[protected]

Hi I had booked a parcel from DTDC Pune(Magarpatta Office) on 5th August which was to be delivered to Jammu. The AWB no. is P28776566 The parcel contained Rakhi which had to be delivered by Sat 9th August as Rakshabandhan was on 10th(today). The person who booked my parcel assured me that it will reach on time but it never did. I kept calling again and again but there was no attention provided to my request. My friend also sent a parcel from Pune to Jammu but through SpeedPost and it reached within 3 days and was charged half the amount what DTDC is charging. And I regret sending it through DTDC. Now it doesn't really matter if the parcel reaches tomorrow, day after or whenever as the Rakshabandhan is over. I hope your sister must have tied Rakhi to you and you must be happy about it and I wish my brother could have the same feeling. All I have to say is that stop your service if you cant deliver it because it has worst service and charges more. Stop making fool of people and stop hurting their feelings. Regards, Disappointed, Frustrated Customer

Dear sir
I sent parcel on Thursday 7/08/2014 morning
Hyderabad to gaziabad railvhar but it is not deliver.i contect vishali Office they give me railvhar person mobile number that is [protected] name rawat I call him but he not pickup the phone.please do the needful

jairaj Rana

[protected]

I sent Rakhi on 4th August from Gurgaon to Ludhiana to my dear brother through DTDC- consignment number- Z28367745. Today is 10th August- Rakhsha Bandhan day. But my shipment is not yet delivered. I have made multiples calls to DTDC Ludhiana office. But they don't pick phone or their phones are not working at times. This is very very disappointing that DTDC don't care for people's emotions when they know it is Rakhi which was even mentioned over the courier. If they cant deliver the courier they should not run the service. I will never use DTDC service ever again.

My Tracking no. Z23986463 I booked my courier (Rakhi)on 30th July to be delivered to Bhind Madhya Pradesh they charged me Rs.85 and today its been more than 11 days and still there is no clue where my courier is, nobody has called me or the party where the courier is supposed to be delivered what kind of pathetic service is this and I have called several times at their so called customer care number in Delhi 44900000 it keeps going in their stupid IVR system and keeps playing their ivr remains stuck thr for more than 3 mins and then automatically disconnects, whats the use of customer care when they are not committed to deliver customer service, nobody is thr to take ownership or responsibility .This is highly negligent and pathetic service. Anurag Singh Rathore

My courier has not been delivered from past one and half months.the collection centre tells he has sent the record to head office, and when you call the head office or if you call customer care no one will reply.i ve no idea where should i go and ask and what should i do in this regard.please if possible try to take this complaint seriously as i am very much aware of the fact that this kind of complaint against DTDC courier is not the first one. regards, Nalini Ranjan ph;[protected]

Sir,

My self Yogesh Dhiman, I would like to inform you complaint of DTDC Courier Company. I have sent 1 important (Rakhi) couriers from Gurgaon branch on date-02.08.2014 to Bijnor, Uttar Pradesh. The tracking numbers are Z28672644. Also, I have track my courier & contacted the customer care of gurgaon & bijnor, but no one answering the my call. My courier address and phone number both are correct.
Still (09.08.14) my courier not delivered & tomorrow is rakshabandhan. I think my rakhi courier is stolen by DTDC member. I am very upset for DTDC service.
Dtdc is showing wrong status and the customer service is too bad and not responding.
Kindly consider my complaint and provide me a solution for this problem.

Thank You

Regards
Yogesh Dhiman
Email Id: [protected]@padminiengg.com
Ph: [protected]

We have dispatched a consignment from hyderabad to calicut with docket no.: D18966615, on[protected], consignee name- Alukkas Jewellery, Ram mohan road, Calicut. The consignment has been delivered to Atlas jewellery by DTDC delivery boy on[protected]. I have been coordinating with the following persons over the email for past 6 days and they are just playing the blame game. branchcok. calicut <branchcok.[protected]@dtdc.com>; CSS. Cochin <css.[protected]@dtdc.com>; BM. Calicut <bm.[protected]@dtdc.com>; vinodkp <[protected]@dtdc.com>; even after repeated emails and followup nothing is been done. the consignment is not delivered at the right address for which we are loosing our customer. Help needed.

My daughter sent a letter on 05/08/2014 from Bhopal but same has not been delivered till date i.e 09/08/02014 (10.15 AM) In spite of my follow up with all the concerned dealing persons I am unable to get any responsible reply. I am told that letter has been delivered to their Frencheis and is with them for last three days. You are requested to please look into the undue delay in delivery of this letter.

Hi, Sub : Parcel not Delivered, but online tracking shows status as Delivered. My courier containing a Demand Draft was sent to Bangalore from Agartala on 24th of July 2014. The courier was sent to my sister's college ISBR college. When I am trying to track my courier online, it states that it is already delivered on 28th of July 2014. But the college authorities, including the security guards and the reception are adament that the parcel has not been delivered to them. Now I want a Proof of Delivery from DTDC for my parcel so that I can go and ask the college authorities. In the tracking page the last location for my parcel was found to be 'MADIWALA MASTER FRANCHISEE, BANGALORE' where the status is being displayed as 'Shipment Dispatched for Delivery'. So I went and checked with them on 6th of July, they told the Delivery details will be available with the local branch i.e, Electronics City Branch. So I went to Electronics City branch to ask for the Proof of Delivery on the same day. But still after 3 days, they are yet not able to provide me with a valid POD. Everyday I am going there, but they are telling more time is needed to find the POD. The tracking page states that the parcel was delivered to the Security Guard with company seal & sign. They have also given a 6 digit phone number (GOD knows where a 6 digit phone number is available). I am stuck now, dont know what to do. Dont have any idea where the parcel is. Dont know if it was actually delivered. I am sure there is some problem with DTDC only. Courier details : ================= Tracking ID : V17985949. To address : [protected] ISBR Business School # 107, Behind BSNL Telephone Exchange, Electronic City - Phase I, Bangalore - 560 100 Please look into this issue. A frustrated customer, Joydeep Majumder Mob : +91 [protected] e-mail : online.[protected]@gmail.com

Its really disappointing that the tracking service is not working provided on the DTDC official website. Also the person sitting i.e. incharge on the DTDC pune aundh branch does not know the way he should be talking. Also DTDC needs to improve on the services as if a courier cannot be delivered in 3 working days from PUNE to SURAT by taking 80 RS from the customer its is of no meaning. They charge heftily and forcing customers under the pretext of rakhee to make all their urgent couriers rather than normal ones. Really disappointing services

My courier doc no-v17762482 sending from bhubaneswar. To pune (Hadapsar) address on before 7 days. Whenever check and track the status each and every time messages as service unavailable. Telephonic call with customer care executive says as ur courier received on hadapsar branch on 4th aug. And courier drop on end of the. Day. Today i try to call customer care executive, number [protected]. Then he given another number for call the status. After call the given number [protected]. The same procedure also take and given me the hadapsar branch number [protected] i trying more than 10- 15 time but not answering the call. Afterwards i further call the customer care number [protected] and discuss about the problem. He confidence call the manager of hadapsar branch. As on committed courier received within 30 min. But till time courier not received and no single call regarding the same. As on important courier not received on time line. Previous same issues also happened. No single call from courier person and updated as on door lock. Then i called the courier office and received my doc. Please resolve the issues that as many fallow off the courier not received on time line. Any time website not working and not track. Plz resolved the issues on pr

I was told at DTDC centre that area with postal code 835303 can be couriered to the same. But it has been 7 days lying the courier in Ranchi Branch, executives there says the post cost 835303 not under their coverage area so the consignee to come and collect. Moreover DTC executive asked consignee to come and collect the consignment which is really troublesome. I request you kindly suggest the DTDC executive that only those consignment to be accepted from customer which are in there coverage area. He should be completly reject and told customer that particular postal code is not in their coverage area so that we, customer can go for other options to send the same. Dinesh [protected]

Hi, I would like to take your attention to a glitch in you this service done by the DTDC courier service. Recently I have send a courier from Jamshedpur division to Hyderabad with Consignment number-K72061313, on Friday 1st august 2014 which should have come on Tuesday 4th 2014. But I was delayed and further it has been returned back to the dispatch address without any formation to the customer more so calling to the concern department they said that as they are not providing service to the particular area so they have to return it back. Is this a proper service provided by DTDC, My question is as there is a provision of keep the consignment in the destination for 3 days why did they returned the courier and why no body called me before doing so. I have not yet received the courier yet waiting for proper response. With Regards Soumo Dutta [protected] [protected]@gmail.com

DTDC courier people are big "CHOR"..They do promise of reliable delivery but actually they steal the items from the packet. They are not at all responsible to make the packet delivery safely and quickly. A sister who is sending Rakhi to her brother with whole heart and if it do not reaches the destination on time plus the rakhi itself is missing from packet, how would one feel ? This is the pathetic service DTDC actually provides. May all the people how are resposible for this shameless act...go to HELL..all my curses to DTDC

Hi, I have sent a package to Georgia State University on 24th July, 2014 and the tracking number is N95479753 . I see the status was last updated on 29th July, 2014 as en-route and Inscan at NEW YORK, NY. It has not been updated after that. Can I know latest status of my package. Should I send another one using a different service. It has been more than two weeks and it still has reached the destination and worse yet its status hasnt changed in over a week.

I booked one packet from Jamshedpur vide C.N. No. K 72387371 on 1st of August 2014 for Chennai. Today is 6th August and the packet has not been delivered yet. I contacted your Chennai office yesterday and they assured that on 6th it will be delivered. I contacted customer care at Jamshedpur, they gave Chennai's contact no. to contact and also said that you had booked thru a franchise, hence it is delayed. If courier can not be delivered within 5-6 days, then what is the use of it. I have knocked almost all doors but in vain. Should I go to consumer forum ?

Dear Sir/Madam Complaint No. IS0608302 Docket No. D18509043 It is very very non-sense with DTDC that our parcel vide docket no. D18509043 is hold by you Gurgaon Branch Manager - Mr. Kunwar Pal ([protected]) since three days. Even nobody is responding properly. From Delhi Customer Care & Gurgaon Customer Care keep promising of earliest delivery. Your Brach Manager not able to pick my phone even dialing his no. 100 time in a day. is your branch manager handicapped by hand or something like that. I do not Know.Please let us know where is my parcel and whom it have been kept for their personal use. or why they are not doing delivery of my parcel to me, why they are not picking my phone or what is the problem with them.Please look into the matter if you can or please request to shut down the DTDC forever. Regards Pawan Gupta N & S Natural Products Pvt. Ltd. [protected] | [protected] | [protected] | [protected] | [protected].

Hi Neha/DTDC,

I booked my consignment withDTDC on Saturday.

It was a mobile box with mainlythree items. The mobile box was inside A4 size big envelop.
1) Mircomax A116 HD mobile Charger.
2) Mircomax A116 HD mobile headphone.
3) Ford car connecting USB Charger.

Today it was reached atdestination Amravati with open condition (both envelop and mobile box) and oneitem was missing in it. Please find attached photos for more details.
Missing item:Mircomax A116 HD mobile headphone.

It is highly unprofessionalservice and I would like to register a complain. Also would like to get mymissing item very soon.

I will be reachable at[protected].