DTDC Courier & Cargo Complaints & Reviews

Hi Team,


AWB# "K73107721" (KOLKATA [CCU] to
MUMBAI [BOM]) 30 grams.


The above shipment contained "Rakhi", it came from My Sister,
which I had to collect from the "Marol" facility myself.


# JADAVPUR Franchisee - Over charged the
customer, The customer had to pay more than the actual rate. He said that since
it falls under “non-doc”, I took Rs 15 extra.


# JADAVPUR Franchisee - Did not take ownership
of why the shipment did not reach, on being repeatedly called he denied
helping.


# JADAVPUR Franchisee - On being asked (Mr.
Sing, DTDC), he replied that we deal with 1 lac transactions daily, if there is
mistake in one, no one will ask any question. Hence do whatever you want to do.
He then disconnected the call.


# Chandivali, Mumbai - On 10th August (on the
rakhi day), I visited twice to their office, but they did not give me the
Rakhi, as they were clueless where it is. Again not taking ownership of the
situation.


# Chandivali, Mumbai – 7:30 PM, reached the
office 2nd time, but this time too, the person did not help me, he
just asked me to wait and said I don’t know where the Rakhi is.


Overall, I called up 25 different phone numbers
in the past two days only to get my rakhi.


Can you help me understand why did I had to
suffer after paying Rs 120 just of a courier of 30 grams ?


What action can be taken to avoid such
incidents in the future ?


Or


Since the amount is less, so DTDC will just
ignore this letter ?

Hello, I m sending my parcel Mumbai to noida in 4 July 2014 co no. M07618828 .but till date 10 august we could not receive my parcel. I m continue follow to DTDC person. Dtdc site is not working.in Mumbai goregaon office several time I m asking to give any phone no to regarding delivered my parcel.but they don't cooperate. So, Please Help me finding my parcel.its very important for me. Preeti tripathi

I have sent a courier on 6th august 2014 which is the Rakhi special package provided by DTDC. I thought it will take at least 2 days that's y i sent before 5 days of Rakhi festival. It should be reached before 10th of August. But still it didn't reached. They didn't give me the slip (while sending courier payment), tracking number, status of courier at least.

I have never seen the service like this. I have spent entire day by calling to DTDC service people on August 9th. But there was no use. Without giving any proper service, customer support why the special packages providing, not only the special packages even normal deliveries also. This is not at all fair. People are keeping trust on you DTDC please do not take it easy. We are totally disappointed with this service.

When the service numbers are not in use please do not provide the details to customers. They will follow them blindly.
And we didnt get any response from them.

I had sent a courier from Noida to Delhi (Z[protected] on August 6th containing Rakhi which was supposed to reach on August 8th itself but hasn't been delivered till now. The online tracker hasn't been updated since 7th August and none of the customer care numbers are responding after trying even a hundred times. I am so pissed at their service. Never ever go for DTDC courier. They are the most irresponsible courier service I have ever seen.

dear sir my name is Rajeswara reddy im purchase one mobile at shopclues.com on Monday, July, 21, 2014 my shippment recived DTDC coriur service NEWDELHI he dispatch my shippment my home town till today shippment not deliverd yet but website showing item dispatch to me i am contact shopclues & DTDC but both are no response DTDC my item tracking number x08983649 please solve my prablem

Sorry to inform that dtdc courier delivery is so pathetic that one parcel has arrived at Jharsuguda, Odisha on last Thursday 7th Aug & till now (11th Aug) the same has not delivered. If any person is not available at home, then courier company may contact over phone, but they don't really bother whether it is required or not. They are simply lieing. They are such a big organisation, fails to deliver the parcel on time every time. I think management should need to recheck whether their work procedure is really satisfying their large customers or not.

CN No. Z29002507; Rakhi was to be delivered before 10th August, 2014. It was sent from Delhi to Patiala. The franchisee in Patiala fails to deliver and made excuses that the consignee did not pick up call. The recipient never recieved any call who miserably kept waiting for Rakhi. Never use DTDC.

I have packed certain chocolates and a card for my friend's birthday and have couriered it to Ahemedabad through DTDC.It hasn't reached my friend.They didn't contacted him promptly and returned the parcel back to Mumbai.In Mumbai. I didn't received my courier back for more than 20 days and when I called certain times I received back my courier.But somebody from your department has opened it and have taken out all choclates.And have sealed it back. My question is what kind of pathetic customer service is that? I want a justification else will case against your courier services.

Hi, > > Provide status update for the above mentioned issue on urgent basis ASAP. > While booking it was communicated that the courier will be delivered by 12 > noon today. It was very urgent delivery for which i had paid 270 rs > > This courier contains my bike papers, as its not delivered on time i will > have to pay extra money on hour basis to get my bike delivered > > Please let me know who will be responsible for my money loss because of > late delivery. > > I need my money loss to be compensated because of late delivery. > > > Thanks and regards > > Tarun

Hi, I have unfortunately used courier service from DTDC for Rakhi Courier. I gave courier on 1st Aug 2014 and till 10th Aug 2014 also it was not dispatched. I paid 105.00 bucks for this now after Rakhi festival this courier is of no use even if delivered. I called them many times on phone no mentioned on website but as always happens, no one response to those numbers. Than recipient went to collect from DTDC st john road bangalore office (as status shows on online) also but courier was not there. We called on many numbers [protected], [protected], [protected] but no one responded on these numbers. CN no is: Z28402856. This courier was booked from Noida to Bangalore.

Hi
I ordered a gift to my brother in indore whose order number is GL-[protected] worth Rs.601. It is not yet delivered. Neither any of them is picking up the call or replying to my mails.They have given me DTDC tracking number which is invalid.
Kindly help as soon as possible..
Thank You
Regards,
Poonam panjwani

email:[protected]@gmail.com
ph no.[protected]

Hi I had booked a parcel from DTDC Pune(Magarpatta Office) on 5th August which was to be delivered to Jammu. The AWB no. is P28776566 The parcel contained Rakhi which had to be delivered by Sat 9th August as Rakshabandhan was on 10th(today). The person who booked my parcel assured me that it will reach on time but it never did. I kept calling again and again but there was no attention provided to my request. My friend also sent a parcel from Pune to Jammu but through SpeedPost and it reached within 3 days and was charged half the amount what DTDC is charging. And I regret sending it through DTDC. Now it doesn't really matter if the parcel reaches tomorrow, day after or whenever as the Rakshabandhan is over. I hope your sister must have tied Rakhi to you and you must be happy about it and I wish my brother could have the same feeling. All I have to say is that stop your service if you cant deliver it because it has worst service and charges more. Stop making fool of people and stop hurting their feelings. Regards, Disappointed, Frustrated Customer

Dear sir
I sent parcel on Thursday 7/08/2014 morning
Hyderabad to gaziabad railvhar but it is not deliver.i contect vishali Office they give me railvhar person mobile number that is [protected] name rawat I call him but he not pickup the phone.please do the needful

jairaj Rana

[protected]

I sent Rakhi on 4th August from Gurgaon to Ludhiana to my dear brother through DTDC- consignment number- Z28367745. Today is 10th August- Rakhsha Bandhan day. But my shipment is not yet delivered. I have made multiples calls to DTDC Ludhiana office. But they don't pick phone or their phones are not working at times. This is very very disappointing that DTDC don't care for people's emotions when they know it is Rakhi which was even mentioned over the courier. If they cant deliver the courier they should not run the service. I will never use DTDC service ever again.

My Tracking no. Z23986463 I booked my courier (Rakhi)on 30th July to be delivered to Bhind Madhya Pradesh they charged me Rs.85 and today its been more than 11 days and still there is no clue where my courier is, nobody has called me or the party where the courier is supposed to be delivered what kind of pathetic service is this and I have called several times at their so called customer care number in Delhi 44900000 it keeps going in their stupid IVR system and keeps playing their ivr remains stuck thr for more than 3 mins and then automatically disconnects, whats the use of customer care when they are not committed to deliver customer service, nobody is thr to take ownership or responsibility .This is highly negligent and pathetic service. Anurag Singh Rathore

My courier has not been delivered from past one and half months.the collection centre tells he has sent the record to head office, and when you call the head office or if you call customer care no one will reply.i ve no idea where should i go and ask and what should i do in this regard.please if possible try to take this complaint seriously as i am very much aware of the fact that this kind of complaint against DTDC courier is not the first one. regards, Nalini Ranjan ph;[protected]

Sir,

My self Yogesh Dhiman, I would like to inform you complaint of DTDC Courier Company. I have sent 1 important (Rakhi) couriers from Gurgaon branch on date-02.08.2014 to Bijnor, Uttar Pradesh. The tracking numbers are Z28672644. Also, I have track my courier & contacted the customer care of gurgaon & bijnor, but no one answering the my call. My courier address and phone number both are correct.
Still (09.08.14) my courier not delivered & tomorrow is rakshabandhan. I think my rakhi courier is stolen by DTDC member. I am very upset for DTDC service.
Dtdc is showing wrong status and the customer service is too bad and not responding.
Kindly consider my complaint and provide me a solution for this problem.

Thank You

Regards
Yogesh Dhiman
Email Id: [protected]@padminiengg.com
Ph: [protected]

We have dispatched a consignment from hyderabad to calicut with docket no.: D18966615, on[protected], consignee name- Alukkas Jewellery, Ram mohan road, Calicut. The consignment has been delivered to Atlas jewellery by DTDC delivery boy on[protected]. I have been coordinating with the following persons over the email for past 6 days and they are just playing the blame game. branchcok. calicut <branchcok.[protected]@dtdc.com>; CSS. Cochin <css.[protected]@dtdc.com>; BM. Calicut <bm.[protected]@dtdc.com>; vinodkp <[protected]@dtdc.com>; even after repeated emails and followup nothing is been done. the consignment is not delivered at the right address for which we are loosing our customer. Help needed.

My daughter sent a letter on 05/08/2014 from Bhopal but same has not been delivered till date i.e 09/08/02014 (10.15 AM) In spite of my follow up with all the concerned dealing persons I am unable to get any responsible reply. I am told that letter has been delivered to their Frencheis and is with them for last three days. You are requested to please look into the undue delay in delivery of this letter.

Hi, Sub : Parcel not Delivered, but online tracking shows status as Delivered. My courier containing a Demand Draft was sent to Bangalore from Agartala on 24th of July 2014. The courier was sent to my sister's college ISBR college. When I am trying to track my courier online, it states that it is already delivered on 28th of July 2014. But the college authorities, including the security guards and the reception are adament that the parcel has not been delivered to them. Now I want a Proof of Delivery from DTDC for my parcel so that I can go and ask the college authorities. In the tracking page the last location for my parcel was found to be 'MADIWALA MASTER FRANCHISEE, BANGALORE' where the status is being displayed as 'Shipment Dispatched for Delivery'. So I went and checked with them on 6th of July, they told the Delivery details will be available with the local branch i.e, Electronics City Branch. So I went to Electronics City branch to ask for the Proof of Delivery on the same day. But still after 3 days, they are yet not able to provide me with a valid POD. Everyday I am going there, but they are telling more time is needed to find the POD. The tracking page states that the parcel was delivered to the Security Guard with company seal & sign. They have also given a 6 digit phone number (GOD knows where a 6 digit phone number is available). I am stuck now, dont know what to do. Dont have any idea where the parcel is. Dont know if it was actually delivered. I am sure there is some problem with DTDC only. Courier details : ================= Tracking ID : V17985949. To address : [protected] ISBR Business School # 107, Behind BSNL Telephone Exchange, Electronic City - Phase I, Bangalore - 560 100 Please look into this issue. A frustrated customer, Joydeep Majumder Mob : +91 [protected] e-mail : online.[protected]@gmail.com