DTDC Courier & Cargo Complaints & Reviews

Sir, I have sent a very important and most urgent document from Bhupati nagar, Midnapore, West bengal to Dhanwapur, Gurgaon on 04/07/2014 through your well reputed DTDC courier & Cargo Ltd, Bhupati nagar, Midnapore(wb) office. The CN no. of the document was K72119874 dt 04/07/2014. The document is still not received by the receipients. I have informed about the matter to the attendant of Bhupati Nagar DTDC office. But they have not taken any necessary measures to resolve the problem. As the matter is very urgent and time bound, I request you to look into the matter seriously and resolve it timely. Positive response from your side is highly solicited. Yours respectfully, Anoop Kumar Maity, Dhanwapur, Gurgaon(m.n.-[protected])

my mother from uttar pradesh send a courier on 11th July 14 to Bangalore with tracking no. Z25243309. However, when I received the parcel it was open and 4 of my clothes are missing. We tried contact on their customer service and to the person who dispatched this courier to us. But no response is there. Please help us.

Mene ek calling tablet KAUNSA.COM se kharida tha, 8 may 14 ko order kiya, 23 may 14 ko deliver hona tha, jo 30 may 14 ko deliver hua, mila to defective tha, wapas bhejne k liye courier service ne Rs. 630 charge kiye, 10 june 14 ko DTDC k through wapas bheja, 12 june 14 ko DTDC ne bataya k apka product deliver ho gya h. (DTDC assignment No. Z[protected], lekin aaj 11-july 14 tak KAUNSA.COM me packet nhi pahuncha. KAUNSA.COM k customer care[protected] per call krte h to wo kabhi kehte h ki apka product mil gya h, jaldi hi wapas bheja jayega, kabhi kehte h ki apka product hame abhi tak receive nhi hua h, please coordinate with courier service. DTDC.com se online status pta chalta h ki apki dak Sahibabad me 12 june 14 ko deliver huii h, jabki mene to tak indirapuram Ghaziabad bheji thi. DTDC wale receipt nhi dete or KAUNSA.COM wale mana krte h… To ab kabhi koi product online purchase nhi krunga aisa APNE AAP SE WADA KIYA H. AAP IS NEWS KO PLEASE PROPAGATE KREN TAKI KOI OR IS TARAH PARESHAN N HO.. MEHNDI HUSSAIN [protected]

My friend has shipped the courier item on April from Hyderabad to Bangalore but still I have not received the parcel. When I checked with DTDC center their system shows it is already delivered. The local DTDC office ( Bommasandra, Bangalore) does not give a proper response. I have visited the DTDC center more than 15 times but no proper response. Kindly help me to get my parcel from them

I have shipped an item through DTDC courier on 22/05/2014 from Ratnagiri, Maharashra to Gaziabad, UP with Cn no. P27857806. The item is still not reached at the address mentioned.In DTDC tracking system, the item shows delivered at SAHIDABAD office on 27 may 2014 only.Not showing delivered to the address stil. I am surprised and irritated by worst service by such a reputed courier company. I am trying to contact dtdc local office at sahidabad but no one receives the call at [protected] which is the sahidabad dtdc office number.So i had no other alternative than to complaint. Kindly help and track my item sent.

Sir, With reference to the subject cited above, I have sent a very important and most urgent document from Jorhat, Assam to Girijananda Chowdhury Institute of Management & Technology, Azara, Guwahati, on 08/07/2014 through your well reputed DTDC courier & Cargo Ltd, Mithapukhuri Road, Jorhat office. The CN no. of the document was K 72452629 dt 08/07/2014. The document is still not received by the receipients. I have informed about the matter to the attendant of Jorhat Mithapukhuri Road DTDC office. But they have not taken any necessary measures to resolve the problem. As the matter is very urgent and time bound, I request you to look into the matter seriously and resolve it timely. Positive response from your side is highly solicited. Yours respectfully, Hari Ram Bora Rain Forest Research Institute, Jorhat-1, Assam

I had ordered one laptop charger from the above company. The charger showed problem after some time. Since it was under warranty, I send it to them for getting a new charger. Then they said that they have sent the charger through "dtdc courier" in 4th Jun 2014 but it never reached. I tried to contact with them and also the courier service many times but no advancements occurred. Please tell me what can I do legally to get my product back.

Thank you
Vishal Tripathy

I am waiting for my courier (Doc No- Z[protected] for the last 7 days. It was booked from Aligarh on 7th July. This is not the first time when DTDC showed it's irresponsible behaviour while delivery, last month 1 more courier (Doc No- V[protected]which was booked from Dehradun on 30/06/14 took 1 week time to get delivered. Regards Siddhartha Verma [protected]

DTDC Courier services Chittorgarh not delivering the Courier within 4 km span ( ZINC Colony ) for 7 days .What the Poor service provider and dealer they have selected in Chittorgah Rajasthan-312001.Today on 14-July-2014, I called DTDC agent in Chittorgarh, He is saying it will be delivered on 19-July-2014 .From Delhi to Chittorgarh it took 6 days ( From 09- July to 14 July ) & In Chittorgarh City, it is taking 7 days . It mean total 13 days is required from Delhi to Chittorgarh for any courier .By walking from delhi to chittorgarh( My Township) it hardly take 3 days .but Courier services like DTDC taking 13 days .What a nonsense .Courier Services like DTDC must be banned in OUR country for these type of Service

I had booked a parcel from kakkanad, kochi to be delvered to pamela banerjee howrah, west bengal, which consisted of a sari, a blouse and a neck lace. Since I wanted an urgent delivery I booked in dtdc plus which is supposed to delivery in 48 hours. The consignment was booked on the 9th of july V17723692 as the consignment number, charging me Rs 765 . However I am still awaiting the delivery. I am humiliated at not being able to meet the promise of delivering the parcel in the sid date, inspite of paying for the service almost double of normal charges. To add to my misery the tracking site would not open nor would the customer care pick the phone call.I am just lurking out in the dark.

Hi, This is regarding Consignment number V17718440, dated 2nd july 2014 sent from pune to jammu.It has still not been received at the destination. A call was placed to check the status & was communicated that it needs to be collected from the branch. The concerned person went to the branch & tried to reach customer care couple of times with no response. The packet contained medicines which were significant to reach on time.Looking at the history of dtdc i had kept a buffer time for the delay.BUt it seems that was not sufficient. ITs 11 july today & i am still following up. Request an appropriate immediate action. regards, Triveni [protected]

Hello All,

The DTDC Courier is delaying in delivering my parcel. ( DTDC Docket number: X[protected].

Actual delivery date was 25th/Or 27th June’ 2014. However, till now they didn’t delivered the parcel to my address. When I called them, they gave me a phone of person who can deliver the parcel, when I called that person – he said to call to the Head Office, again when I called Head Office – they again said to call that person only. They are making me run around.

I have been calling to them but there is no response from their side. I am only calling them, but I never received an email or Call from DTDC regarding my parcel and its status of delivery. This is how they are doing with the customers.

Please take ACTION against DTDC Courier & Cargo Ltd

Thanks & Regards,
Sangeeth Raj
([protected]@gmail.com)

DTDC Ashram road branch are not able to found address in Ranip Area. they had returned parcel after two day with comment of "address not found" without any call or attempts. very pathetic service from dtdc, even i had never received parcel at my place in last one year, i was always collecting parcel from ashram road office. this time i was not able to collect from office so it was returned.
Docket No: Z27038503

We booked a parcel by courier at kakinada vide consignment no d17866910 on 30 jun 2014. Indication given was that it would reach hyderabad by 2 july. As per status it reached hyderabad on 2 july, but it is yet to be delivered to the addressee. It is already five days in hyderabad and not yet delivered to the addressee in hyderabad. How many more days does it need, we can not be sure.

Dear Sir, I had sent an envelope, containing some important documents to Gurgaon vide DTDC docket no. Z25230691 dated 30th July-14 from Varanasi. Though, as per the tracking report through net, it showed that courier reached Gurgaon on 3rd July-14 and out for delivery, but still it has not been delivered to the addressee. I, on behalf of my Co., send lot of documents through DTDC courier on regular basis since last 3 years. I have experienced that many a occasions couriers delivered abysmally late which are not at all desirable. This consignment is a important one, which should have been delivered in time. Kindly look in to the matter and expedite delivery of the same. Regards, G RANA

I booked a parcel at Electronic city Bangalore to be delivered at Banwrghatta road of same city hardly a distance of 5 kms. Its been a week now and its still undelivered. I have already lost 50 thousand rupees due to my parcwl not reaching on time. Dtdc has undoubtely the most pathetic, actually non existent customer care ever by any company. The local franchisee office only knows to track the consignment on internet ans read you out the status. "Sar, its saying in transit only. It will dafinitely reach tomorrow. Maybe it was raining yasterday". Stupid lady does not understand its been 7 days now and its never rained since last month. I took a look at her screen and noticed the status reads deatination is Hyderabad instead of Bangalore !!! I point that mistake out and guess what stupid lady says " How can that be Sar? Maybe u written the destination below the from address". Guess what stupid lady both the to and from is Bangalore, where the hell did Hyderabad come in? She tried calling several numbers but not a single one answered. "Sar i will get back to you once i get any uipdate. I am only one person handling evertything". Exactly trhe same dialog i heard her tell multiple irate customers during my presence in the office. I decided to do some calling myaelf to the bangalore master franchisee at madiwala, head office at victoria road, customer care, etc . Not a single of the dozen numbers i called was answerd. Some just kwpt ringing, some had imaginary cs reps busy with othee customers, etc wtc. DTDC sucks, seriously the worst ever swrvice

Hi, I sent a courier from bangalore to hyderabad on, 30 jue 2014, which is supposed to be delivered on 1 july on urgent basis. Status is showing as delivered, but either the security or the person to be received not received yet. What action Could I take? I can't even trace the important original documents. Please trace the delivery boy and get back to us. The tracking number is : V17971267 contact : [protected] or [protected] thanks Sobha.

Dear Sir,

I received a medicine parcel from Hyderabad vide docket no. H 30856465 sent on 1/7/2014 by MARS THERAPEUTICS & CHEMICALS LIMITED. The parcel was received at Dhanbad office on 4/7/2014 as per tracking and also as confirmed by the local DTDC Office. The did not care to deliver the medicines although I telephonically requested them to deliver the medicines as it was Urgent. After many reminders, at last i had to get it picked up from their office at 8 PM by sending my staff as they did not care to deliver & said today being saturday, it would only be delivered on Monday. all 3-4 offices in dhanbad were shrugging their responsibility saying it was their sub franchisee who was supposed to do it.

I, am a Doctor by profession and in spite of my personal request they did not care.
This sort of a careless attitude is highly objectionable from a reputed courier like Dtdc.
all responsible people must be punished & the franchisee being incompetant should be terminated

DR RAJIV AGARWAL, DHANBAD.
MOBILE - [protected]

I had a courier from India. Consignment number[protected]..I have got a call from DTDC guy from London heathrow office and he told me that ht postcode on the courier is wrong and therefore we need 10 pound to send it back to you. I have consider it might happen as a human error and given them different address to deliver item to my home and they took 10 pound from account. After 3-4 days, i have recived the parcel at same address which they told was incorrect and I have not corrected the address as I have given them different address. Its a clear case of cheating and I'm looking for my money back. Please help.

On 25.06.2014 by R No 5095866 of the DTDC Marine Drive Br. I booked a Court order addressed to Mr. K.Haridas Advocate Pathanamthitta. But To my desmay it was delivered only on 28.06. at 3 pm after repeated enquires and follow up from the morning onwards. Sine I am a lawyer practicing at Kerala High Court, I was of the opinion that he DTDC which has a counter at Kerala High Court provided by the Bar Association is convenient. But it is not the first instance. There are several complaints from the Advocates, that the service is very poor and in may case, the party could not be released from jail in time . My client could be released only on 30.06.2014 even though he got bail from the high Court on 24.06.2014. The delay in service is a clear deficiency in service and I has advised my client to approach appropriate forum for his redressal against the company. Adv. K.N. Radhakrishnan