DTDC Courier & Cargo Complaints & Reviews

I booked a parcel at Electronic city Bangalore to be delivered at Banwrghatta road of same city hardly a distance of 5 kms. Its been a week now and its still undelivered. I have already lost 50 thousand rupees due to my parcwl not reaching on time. Dtdc has undoubtely the most pathetic, actually non existent customer care ever by any company. The local franchisee office only knows to track the consignment on internet ans read you out the status. "Sar, its saying in transit only. It will dafinitely reach tomorrow. Maybe it was raining yasterday". Stupid lady does not understand its been 7 days now and its never rained since last month. I took a look at her screen and noticed the status reads deatination is Hyderabad instead of Bangalore !!! I point that mistake out and guess what stupid lady says " How can that be Sar? Maybe u written the destination below the from address". Guess what stupid lady both the to and from is Bangalore, where the hell did Hyderabad come in? She tried calling several numbers but not a single one answered. "Sar i will get back to you once i get any uipdate. I am only one person handling evertything". Exactly trhe same dialog i heard her tell multiple irate customers during my presence in the office. I decided to do some calling myaelf to the bangalore master franchisee at madiwala, head office at victoria road, customer care, etc . Not a single of the dozen numbers i called was answerd. Some just kwpt ringing, some had imaginary cs reps busy with othee customers, etc wtc. DTDC sucks, seriously the worst ever swrvice

Hi, I sent a courier from bangalore to hyderabad on, 30 jue 2014, which is supposed to be delivered on 1 july on urgent basis. Status is showing as delivered, but either the security or the person to be received not received yet. What action Could I take? I can't even trace the important original documents. Please trace the delivery boy and get back to us. The tracking number is : V17971267 contact : [protected] or [protected] thanks Sobha.

Dear Sir,

I received a medicine parcel from Hyderabad vide docket no. H 30856465 sent on 1/7/2014 by MARS THERAPEUTICS & CHEMICALS LIMITED. The parcel was received at Dhanbad office on 4/7/2014 as per tracking and also as confirmed by the local DTDC Office. The did not care to deliver the medicines although I telephonically requested them to deliver the medicines as it was Urgent. After many reminders, at last i had to get it picked up from their office at 8 PM by sending my staff as they did not care to deliver & said today being saturday, it would only be delivered on Monday. all 3-4 offices in dhanbad were shrugging their responsibility saying it was their sub franchisee who was supposed to do it.

I, am a Doctor by profession and in spite of my personal request they did not care.
This sort of a careless attitude is highly objectionable from a reputed courier like Dtdc.
all responsible people must be punished & the franchisee being incompetant should be terminated

DR RAJIV AGARWAL, DHANBAD.
MOBILE - [protected]

I had a courier from India. Consignment number[protected]..I have got a call from DTDC guy from London heathrow office and he told me that ht postcode on the courier is wrong and therefore we need 10 pound to send it back to you. I have consider it might happen as a human error and given them different address to deliver item to my home and they took 10 pound from account. After 3-4 days, i have recived the parcel at same address which they told was incorrect and I have not corrected the address as I have given them different address. Its a clear case of cheating and I'm looking for my money back. Please help.

On 25.06.2014 by R No 5095866 of the DTDC Marine Drive Br. I booked a Court order addressed to Mr. K.Haridas Advocate Pathanamthitta. But To my desmay it was delivered only on 28.06. at 3 pm after repeated enquires and follow up from the morning onwards. Sine I am a lawyer practicing at Kerala High Court, I was of the opinion that he DTDC which has a counter at Kerala High Court provided by the Bar Association is convenient. But it is not the first instance. There are several complaints from the Advocates, that the service is very poor and in may case, the party could not be released from jail in time . My client could be released only on 30.06.2014 even though he got bail from the high Court on 24.06.2014. The delay in service is a clear deficiency in service and I has advised my client to approach appropriate forum for his redressal against the company. Adv. K.N. Radhakrishnan

Dear sir, this is to inform you that on oct-2013 Ms-Sky automobiles sended a letter through DTDC courier. Having docket No-K69671729 Booking place was CUTTACK, Odisha pin-753011 Destination was at Dist-bolangir State-Odisha Pin-767001. Surprising thing is that today I have Received it after waiting of 8monts & they did not inform me for take it when I was goes to DTDC office for other work at that time they were given me. There were a chque inside the packet and were necessary to delivered within 10days Due to this negligence I had to bear the losses in monetary terms.i have loses Rs.1320 due to chque bounce Therefore, I requesting your higher authority to kindly look into this genuine facts and action may kindly be taken. Regards Rakesh Joshi M-[protected] At/Po-Palace Line Dist-Bolangir Odisha-767001

Hi,

This is the 2nd time I had bad experience with your courier service at PERUNGUDI, Chennai branch .

Suppose to deliver my Royal sundaram Insurance documents to me on 28.06.2014. The documents reached DTDC on 24.06.2014. I got updated your door was locked on 28.06.2014, but we were at our home only . Then I call DTDC to deliver on 30.06.2014 but they didn't deliver till 02.07.2014.

I went to directly to your PERUNGUDI Branch, I asked a Old man to check my Tracking no C54571266, immediately he simply said can't check . I told him how come you say my door locked on 28.06.2014 even My watchman was there and my wife was at home ?

He replied rudely and he didn't know how to behave in front of customer .

This is not the first time, This is the 2nd time I had bad experience with the same man in this branch .

Today final they delivered the documents and My wife asked the delivery man Did you come on 28.06.2014, he said just I came and check the next house ? I don't believe he came on that day .

I feel very good service at the courier service like Professional courier .

Thanks
Stalin
Chennai.

My DTDC parcel with consignment no -D18214070 was in torn and opened condition on delivery. It was booked from Delhi to Kashmir. Following items are mising from the parcel: Perfume worth 5000, Ladies dress, gents vest coat, kids shirt & pant, Gents T shirt. It was opened up at custom department SRG Airport.

Sir/Madam

This is to draw attention to the unsatisfactory courier service by your company. My father had handed over a parcel having consignment no. Z23251486 on 18th June 2014 (Wednesday) at Faridabad office. It was assured that the parcel will reach Hyderabad within 3 business days.

I received an message on 27th June 2014 from your employee that I can collect the parcel from main gate of my college, IBS Hyderabad, at 10 am. He also mentioned that it was a 'no service area' hence diplomatic charges are applicable. You should mention about the no service area while taking the parcel.

On 28th June 2014, I called all the courier service centers in my area enquiring about the parcel. The attitude of the service providers was not only unresponsive but they tried to neglect all my calls as much as possible. They came around 11:40 am. They asked for diplomatic charges and I paid him Rs. 50.

The parcel that I received was torn and taped, as I opened it. I noticed that one of the contents was missing i.e. my pen drive which had extremely important data. I immediately contacted the parcel-man but he didn't respond.

This kind of instance has lead to lack of trust with your organisation and never to use your services again. What can you do in such incidence?How do you follow up the stolen stuff? Can you track where exactly the parcel was opened and stuff stolen?

I am sorry to inform you that such negligent and unprofessional behavior was not expected from an established company like yours.

I would appreciate your co-operation to solve the issue, otherwise, I have to lodge a complaint against DTDC employees for mishandling and stealing the material from my courier. No co-operation from your end will only add to the agony and I have to move to Consumer court in such a case.

This is Susanta kumar from Hyderabad/ Gowliduddy made a consignment from Hyderabad to Bangalore containing a mobile costs 2000 INR of consignment no D16685126 on 22/02/2014 not delivered till 10/03/2014. After this date i checked with the concerened dtdc office regarding delivery they told its lost so i have to go for claim. I filled all the claim form on 18/03/2014 still now I didnot get my claim amount and nobody is picking my call and they are telling stories every time i am visiting to the dtdc office . I need my claim amount ASAP.

This courier was dispatched through DTDC on 17th June’14, Tuesday from KESTOPUR – KOLKATA... Yet to be delivered. Destination Address: To, Mr. Mukesh, Works Manager, Saraswati Component Motors Pvt. Ltd, NH – 77, Chawk – Sarisabad, Daulatpur, Muzzafarpur Road, Hazipur – 844125. Vaishali. Contact No: [protected].

I have used the service of DTDC to send my important document on 18th June, 2014 (consignment number - H[protected]. The courier was promised to be reached by saturday i.e on 18th. I have visited the online website of DTDC to track the consignment - the website is down since then till date. On 21st i have visited the dtdc office and they said the courier is with held and as the reciever is shifted from the address, but the address was right and the reciever was residing in the same address. The reciever didnt get any phone call as well from the courier boy. Today i.e. 25 june i have visited the dtdc office in madhapur hyderabad and i had the worst experience there in the dtdc office by the staff, they were not responsive, irresponsible, and rude to me (customer) and they have started hot arguement with me. They noted down the address and tracking number and till now there is no update oon status, it has been 8 days that i have sent it to DTDC, awaiting for my important document to deliver safely.

Parcel undelivered but not returned
C/no-d17622122 was booked on 12/6/2014 for pune, promised to deliver on 14/6/2014 but attemted only on 18/06/2014. But recipient left pune. I send mail & sms for return but not yet returned back till 25/6/2014. Pl look into it.Mental agony for return of valuables & harassment.

It is indeed very unfortunate that an organization which is set up for servicing customers is so highly dispassionate about customer service. This consignment (Consignment No K[protected] was despatched on the 19th of June 2014 and leave alone having the same delivered, I have yet to receive a revert on the email below. Have tried calling your Gurgaon office & Delhi office numbers incessantly this afternoon to no avail ( there has been no response to the phone calls). The mentioned consignment number had very important documents that are pertaining to my deceased mother’s last wish. But of course, that would not matter to a company like yours. This is unbelievable. Sanjukta Mehrotra [protected]

I sent a wallet to my dad as a gift on Father's day. At first the consignment did not deliver in time, it finally got delivered after hectic follow up with their staff. BUT, they delivered an empty case of the wallet. The wallet was not there. The case of the wallet was such that the wallet can not come out or can not drop out unless somebody deliberately opens the case and takes the wallet out. Hence, the case is of clear theft by DTDC staff. I couriered it from Mumbai to Jaipur. After tracking the order I got to know that the weight of the consignment was initially 500gms. When it reached Mumbai apex of DTDC it was 440gms and in OPEN CONDITION. The weight of the wallet was around 50gms, rest around 450 gms was a bottle of shampoo and the packaging. This makes it clear that the wallet must have got stolen some where in Mumbai itself. Even after giving all these clues there is no progress from their end.

K71416740...I have done these courier on 6.05.2014 and 17.06.2014..But till now any one didn't get it. Its very panic and pathetic situation that docket can not be track also. What about the position of my these courier. The conditions are very serious now

i send some orginal documents of 0.475gms from bhopal india to british columbia canada on 16/06/14. at a payment of 1550 through dtdc courier service they promised me that it will reach with in 3 days.but tillnow it didnt reach.pls do some thing because it is orginal document and also the agent want to apply for migration process. and my airway bill no N95071763.

My friend had sent me a consignment through DTDC Courier. The consignment no. is F08199406. She had sent it on May 30th, but still I didn’t get the consignment. Could you please look into this as soon as possible and let me know the status of the consignment.

My friend had sent couriered a parcel containing 100 chocolates. Not only was the packing damaged when I received it, but 15 chocolates were missing. I don't want to sound petty or anything but its not about the missing chocolates. Its the break of trust we place in these services. I was shocked by this cheap and pathetic behaviour of the courier company. And when I called the customer care the lady who attended the call was shouting at me saying there was nothing she could do to help me. What an organization. I applaud everyone who is working there. You really have proven to be useless. Might as well shut it down.

Hi, i booked a food item in the dtdc tirupati branch with the consignment v17454893 to Palakkad, Kerela from tirupati, The DTDC people said that product will be deliverd with in 2days but the product still not yet delivered and i booked the product in DTDC Blue.. And almost the food product is damaged..kindly revert me the details of the delay and the dtdc tirupathi branch people are not fair and they are not friendly with the customers and not providing any details clearly. Kindly mention the damage details if not i should proceed legally