DTDC Courier & Cargo Complaints & Reviews

Dear sir, this is to inform you that on oct-2013 Ms-Sky automobiles sended a letter through DTDC courier. Having docket No-K69671729 Booking place was CUTTACK, Odisha pin-753011 Destination was at Dist-bolangir State-Odisha Pin-767001. Surprising thing is that today I have Received it after waiting of 8monts & they did not inform me for take it when I was goes to DTDC office for other work at that time they were given me. There were a chque inside the packet and were necessary to delivered within 10days Due to this negligence I had to bear the losses in monetary terms.i have loses Rs.1320 due to chque bounce Therefore, I requesting your higher authority to kindly look into this genuine facts and action may kindly be taken. Regards Rakesh Joshi M-[protected] At/Po-Palace Line Dist-Bolangir Odisha-767001

Hi,

This is the 2nd time I had bad experience with your courier service at PERUNGUDI, Chennai branch .

Suppose to deliver my Royal sundaram Insurance documents to me on 28.06.2014. The documents reached DTDC on 24.06.2014. I got updated your door was locked on 28.06.2014, but we were at our home only . Then I call DTDC to deliver on 30.06.2014 but they didn't deliver till 02.07.2014.

I went to directly to your PERUNGUDI Branch, I asked a Old man to check my Tracking no C54571266, immediately he simply said can't check . I told him how come you say my door locked on 28.06.2014 even My watchman was there and my wife was at home ?

He replied rudely and he didn't know how to behave in front of customer .

This is not the first time, This is the 2nd time I had bad experience with the same man in this branch .

Today final they delivered the documents and My wife asked the delivery man Did you come on 28.06.2014, he said just I came and check the next house ? I don't believe he came on that day .

I feel very good service at the courier service like Professional courier .

Thanks
Stalin
Chennai.

My DTDC parcel with consignment no -D18214070 was in torn and opened condition on delivery. It was booked from Delhi to Kashmir. Following items are mising from the parcel: Perfume worth 5000, Ladies dress, gents vest coat, kids shirt & pant, Gents T shirt. It was opened up at custom department SRG Airport.

Sir/Madam

This is to draw attention to the unsatisfactory courier service by your company. My father had handed over a parcel having consignment no. Z23251486 on 18th June 2014 (Wednesday) at Faridabad office. It was assured that the parcel will reach Hyderabad within 3 business days.

I received an message on 27th June 2014 from your employee that I can collect the parcel from main gate of my college, IBS Hyderabad, at 10 am. He also mentioned that it was a 'no service area' hence diplomatic charges are applicable. You should mention about the no service area while taking the parcel.

On 28th June 2014, I called all the courier service centers in my area enquiring about the parcel. The attitude of the service providers was not only unresponsive but they tried to neglect all my calls as much as possible. They came around 11:40 am. They asked for diplomatic charges and I paid him Rs. 50.

The parcel that I received was torn and taped, as I opened it. I noticed that one of the contents was missing i.e. my pen drive which had extremely important data. I immediately contacted the parcel-man but he didn't respond.

This kind of instance has lead to lack of trust with your organisation and never to use your services again. What can you do in such incidence?How do you follow up the stolen stuff? Can you track where exactly the parcel was opened and stuff stolen?

I am sorry to inform you that such negligent and unprofessional behavior was not expected from an established company like yours.

I would appreciate your co-operation to solve the issue, otherwise, I have to lodge a complaint against DTDC employees for mishandling and stealing the material from my courier. No co-operation from your end will only add to the agony and I have to move to Consumer court in such a case.

This is Susanta kumar from Hyderabad/ Gowliduddy made a consignment from Hyderabad to Bangalore containing a mobile costs 2000 INR of consignment no D16685126 on 22/02/2014 not delivered till 10/03/2014. After this date i checked with the concerened dtdc office regarding delivery they told its lost so i have to go for claim. I filled all the claim form on 18/03/2014 still now I didnot get my claim amount and nobody is picking my call and they are telling stories every time i am visiting to the dtdc office . I need my claim amount ASAP.

This courier was dispatched through DTDC on 17th June’14, Tuesday from KESTOPUR – KOLKATA... Yet to be delivered. Destination Address: To, Mr. Mukesh, Works Manager, Saraswati Component Motors Pvt. Ltd, NH – 77, Chawk – Sarisabad, Daulatpur, Muzzafarpur Road, Hazipur – 844125. Vaishali. Contact No: [protected].

I have used the service of DTDC to send my important document on 18th June, 2014 (consignment number - H[protected]. The courier was promised to be reached by saturday i.e on 18th. I have visited the online website of DTDC to track the consignment - the website is down since then till date. On 21st i have visited the dtdc office and they said the courier is with held and as the reciever is shifted from the address, but the address was right and the reciever was residing in the same address. The reciever didnt get any phone call as well from the courier boy. Today i.e. 25 june i have visited the dtdc office in madhapur hyderabad and i had the worst experience there in the dtdc office by the staff, they were not responsive, irresponsible, and rude to me (customer) and they have started hot arguement with me. They noted down the address and tracking number and till now there is no update oon status, it has been 8 days that i have sent it to DTDC, awaiting for my important document to deliver safely.

Parcel undelivered but not returned
C/no-d17622122 was booked on 12/6/2014 for pune, promised to deliver on 14/6/2014 but attemted only on 18/06/2014. But recipient left pune. I send mail & sms for return but not yet returned back till 25/6/2014. Pl look into it.Mental agony for return of valuables & harassment.

It is indeed very unfortunate that an organization which is set up for servicing customers is so highly dispassionate about customer service. This consignment (Consignment No K[protected] was despatched on the 19th of June 2014 and leave alone having the same delivered, I have yet to receive a revert on the email below. Have tried calling your Gurgaon office & Delhi office numbers incessantly this afternoon to no avail ( there has been no response to the phone calls). The mentioned consignment number had very important documents that are pertaining to my deceased mother’s last wish. But of course, that would not matter to a company like yours. This is unbelievable. Sanjukta Mehrotra [protected]

I sent a wallet to my dad as a gift on Father's day. At first the consignment did not deliver in time, it finally got delivered after hectic follow up with their staff. BUT, they delivered an empty case of the wallet. The wallet was not there. The case of the wallet was such that the wallet can not come out or can not drop out unless somebody deliberately opens the case and takes the wallet out. Hence, the case is of clear theft by DTDC staff. I couriered it from Mumbai to Jaipur. After tracking the order I got to know that the weight of the consignment was initially 500gms. When it reached Mumbai apex of DTDC it was 440gms and in OPEN CONDITION. The weight of the wallet was around 50gms, rest around 450 gms was a bottle of shampoo and the packaging. This makes it clear that the wallet must have got stolen some where in Mumbai itself. Even after giving all these clues there is no progress from their end.

K71416740...I have done these courier on 6.05.2014 and 17.06.2014..But till now any one didn't get it. Its very panic and pathetic situation that docket can not be track also. What about the position of my these courier. The conditions are very serious now

i send some orginal documents of 0.475gms from bhopal india to british columbia canada on 16/06/14. at a payment of 1550 through dtdc courier service they promised me that it will reach with in 3 days.but tillnow it didnt reach.pls do some thing because it is orginal document and also the agent want to apply for migration process. and my airway bill no N95071763.

My friend had sent me a consignment through DTDC Courier. The consignment no. is F08199406. She had sent it on May 30th, but still I didn’t get the consignment. Could you please look into this as soon as possible and let me know the status of the consignment.

My friend had sent couriered a parcel containing 100 chocolates. Not only was the packing damaged when I received it, but 15 chocolates were missing. I don't want to sound petty or anything but its not about the missing chocolates. Its the break of trust we place in these services. I was shocked by this cheap and pathetic behaviour of the courier company. And when I called the customer care the lady who attended the call was shouting at me saying there was nothing she could do to help me. What an organization. I applaud everyone who is working there. You really have proven to be useless. Might as well shut it down.

Hi, i booked a food item in the dtdc tirupati branch with the consignment v17454893 to Palakkad, Kerela from tirupati, The DTDC people said that product will be deliverd with in 2days but the product still not yet delivered and i booked the product in DTDC Blue.. And almost the food product is damaged..kindly revert me the details of the delay and the dtdc tirupathi branch people are not fair and they are not friendly with the customers and not providing any details clearly. Kindly mention the damage details if not i should proceed legally

Docket no D15602645 is booking on 20/05/2014. ORIGIN - ICHANKARANJI (KOHLAPUR) DESTINATION - IMPHAL (MANIPUR) on the way it reach kolkata apex (air -sf-ac). KOLKATA at 3:34 am on 23/05/2014. then the product is loss from kolkata apex. I have already complain to DTDC KOHLAPUR OFFICE # [protected], DTDC KOLKATA OFFICE #[protected] DTDC IMPHAL OFFICE #[protected]. But there is no response yet.. I don, t khow how to complain.

My pod no -H30375011 one week back my father sent this courier from ongole to chennai it was not yet delivered, when i call to local head office they are not responding well . Now they are telling that courier was returned due incomplete address...in address mentioned my number also with out contact me they returned the courier back... This is the service dtdc providing...**** ***

HI Team, My courier with reference to Tracking number R14888361 has Not Been Delivered and it’s more than a week now. But when I check for the status on DTDC.in it shows as Delivered. Can you give me a Proper update. I have paid 600 rupees for this online. Its 2 T-shirts size 6 and Size 8. And I also contacted the customer care they do not answer the call. I need an update on this ASAP. I don’t want to end up paying money for something that is not delivered. Customer care service really bad I had to wait on the line for 5 min for a executive to answer my call and even before anyone could assist my issue the call go disconnected. Very disappointed as my Courier is not deliver and also no assistance given. And i have no clue what to do next to get this resolved. I need an Update on this ASAP. As that was suppose to be a gift for a Birthday. Regards, Alekhya

I booked consignment for Hyderabad from Bangalore - Domlur office (Shop No.302, 7th Cross Road Domlur I Stage, Domlur, Bangalore, Karnataka [protected] on Thursday - 19th July 2014. The person promised priority delivery before 2 PM on Firday 20th July 2014 if i pay higher amount and go for PTP service. But its been two days that consignment has not reached the destination and when i check with master franchisee office they talk rudely. Its a classic example of pathetic service and cheating customer for higher amount. A total disgrace on company's reputation

dear sir,
the assignment no.d17863589 case is to serous i saw an ad on olx i call him he game his ac deatals

i transfer mony his a/c and he send withyour servis 3.9 kg pvc plate only so i reqested you ii give me his full deatail of booking please help me my booking name is
kamlesh kankariya
kankariya machinery stroe kankariya tower 1 jalory gate jodhpur rajsthan