DTDC Courier & Cargo Complaints & Reviews

Hi, My consignment # B09460252. I have sent a courier (ORIGINAL DL)on 31st May from Tiptur to Bangalore which is approximately 130 KM's. Even after 6 days not delivered to me. When I tracked today online, I got message stating, "NOT DELIVERED DUE TO MISROUTE". What's all this rubbish. I need my courier asap. Please check anr revert immediately.

Hi, I have dispatched my consignment-B10119558 from Bangalore to Guntur (i.e in Andhrapradesh). And I was informed by the DTDC person that it will deliver on next day. Since my parcel is important to reach on next day I went for DTDC courier service. Actually i handed over my courier on Friday (30th May) but till the date and time it was not delivered.. The DTDC online tracking is worst. Every time it says "We regret the problem in the services selected. please try after sometime". SMS tracker is not working and email tracker is not working. When i call Bangalore customer care number to know the status, No one is ready to attend the call..This is the worst service I've never faced till now. Please take necessary action to reach my courier.

There is a consignment no- D17627499 which was deliver from Calcutta to gurgaon.I am contacting the Calcutta person and he is bot responding. Again at the same time the Delhi person is not responding. Kindly do the need full and trace when it gona be delivered.

I am writing this matter with anger and frustration at the complete arrogance and misbehavior of your company's front desk employees at DTDC Gurgaon and DTDC Kanpur. I had ordered some items from FabFurnish, which were shipped to my address on the 27th May, 2014. That I have yet not received the order is another story. The tracking website showed that the items have been delivered somewhere in Delhi. When I called your office the people spoke to me in such a manner that I was shocked that anybody could speak in that fashion to a customer let alone a lady. FabFurnish took up the issue and they gave me a number that I needed to contact in Kanpur. The Kanpur office a woman picked up the phone, kept me on hold and went on laughing and talking to somebody else before hanging up. I do not know whether any action would be taken to spruce up the customer service at your end but I would be happy if some action is taken. At least that would make us feel that in India grievances are addressed too.

hi, my docket number is R14778063. the status of my delivery is 'in transit' for more than a week.i am trying the customer care number everyday and your representative always promise the delivery by evening of the same day of my call. i didnt get the courier yet and we are unable to move out of our house expecting the delivery. On 31/05/2014 your representative asked me to send the address the courier should be delivered via mail to css.[protected]@dtdc.com. she told me that she will enquire the branch in Shivaji Nagar about it and let me know.i have sent the mail mentioning the address(as the below mail) but i didnt get any response yet from your side.Yesterday your representative gave me a number [protected] to talk about the delivery.After so many times trying he picked the call and said he will call back in 10 minutes. But after that there was no response from his side.I called him back and his mobile is switched off for the rest of the day. I have even told him that i will come and collect the courier from the office when they said there is no service in Girinagar. Still They never intimated the address to come and collect it. Everyday 10 am to 12 pm I am into this. do you think i don't have any other work than trying you people numbers?when will the courier be delivered? how long will it take for you to deliver a courier within Pune? Atleast let me know where the courier is presently so that i will come in person to collect it.do the needful as soon as possible so that we continue to use your service as always. Regards, K Subramanian

Person who called me from DTDC, SR NAGAR (Beside Almas restaurant), Hyderabad, 500038 talked very harshly.
He is not having a good manner and behaved like a uneducated person. he did not provided correct details and not listened to my words at least. he disconnected the call without providing any details. His number: [protected]

This is to bring your kind concern that I have booked one
parcel on 20.5.14 from kohlapur(Maharashtra) to Yamuna nagar (Haryana) of 19.5
KG weight thru DTDC courier service. with Doket No: D17686853 . But weight of the parcel Ireceived after 6 days i.e. on 26.5.14 is 17.096 K.G..

I was shocked to see that the parcel was in open condition
& clearly shown that somebody has stolen from inside of the parcel.

Despite of paying 1300 Rs for freight charges for AIR
transport I am getting it in 7 days i.e. also I have picked from your outlet
not they have delivered to my place.

The box was in totally open condition. Snaps I have taken
for that condition.

I was expecting my courier to be delivered at my home. The parcel is sitting at the Surat office from 3 days and its still not delivered. Also, many important links at DTDC website are not working. Also, there no contact numbers of the branch office anywhere online. The customer service numbers are not responding. Somehow, got the branch contact number but the response was them was not acceptable.

Summary: origin: rishikesh - rishikesh booking date thu, may, 15, 2014 08:21 pm status: rto_intr destination: badu ganganagar

Kolkatawed, may 21, 2014 01:27 pm 12 - shipment returned from dtdc local facilitykolkata apex(Air-sf-ac), kolkatawed, may 21, 2014 06:17 pmshipment returned due to no service sir, in the letter there was a railway ticket issued for july 2 2014. The flat envelope arrived in barasat that is half an hour from destination badu ganganagar and nobody call my brother who was supposed to recive the ticket paied by me! 2 contact mobile (Of my brother) were clearly printed with the address. I want my flat envelope back!!! In rishikesh...Today after the shipment returned from dtdc local facility of kolkata apex the envelope is lost!!! Z[protected]Tracking n.)

Summary: Origin: RISHIKESH - RISHIKESH Booking Date Thu, May, 15, 2014 08:21 PM Status: RTO_INTR Destination: BADU GANGANAGAR Status: Date Thu, May, 15, 2014 08:39 PM Details: 1 - Processed & Dispatched from DTDC FacilityRISHIKESH BRANCH, RISHIKESHThu, May 15, 2014 12:00 AM 2 - Shipment BookedRISHIKESH BRANCH, RISHIKESHThu, May 15, 2014 08:21 PM 3 - Processed & Dispatched from DTDC APEXDELHI APEX, DELHIFri, May 16, 2014 03:25 AM 4 - KOLKATA APEX(AIR-SF-AC), KOLKATAFri, May 16, 2014 01:17 PM 5 - Arrived at DTDC APEXKOLKATA APEX(AIR-SF-AC), KOLKATAFri, May 16, 2014 03:37 PM 6 - Processed & Dispatched from DTDC APEXKOLKATA APEX(AIR-SF-AC), KOLKATAFri, May 16, 2014 05:33 PM 7 - Arrived at DTDC FacilityBARASAT MASTER FRANCHISEE, BARASATSat, May 17, 2014 04:57 AM 8 - BARASAT MASTER FRANCHISEE, BARASATSat, May 17, 2014 11:32 AM 9 - Shipment Dispatched for DeliveryBARASAT MASTER FRANCHISEE, BARASATSat, May 17, 2014 11:32 AM 10 - Shipment Returned from DTDC Local FacilityBARASAT MASTER FRANCHISEE, BARASATTue, May 20, 2014 04:07 PMShipment Returned due to NO SERVICE 11 - Shipment RTO in TransitKOLKATA APEX(AIR-SF-AC), KOLKATAWed, May 21, 2014 01:27 PM 12 - Shipment Returned from DTDC Local FacilityKOLKATA APEX(AIR-SF-AC), KOLKATAWed, May 21, 2014 06:17 PMShipment Returned due to NO SERVICE SIR, IN THE LETTER THERE WAS A RAILWAY TICKET ISSUED FOR JULY 2 2014. THE FLAT ENVELOPE ARRIVED IN BARASAT THAT IS HALF AN HOUR FROM DESTINATION BADU GANGANAGAR AND NOBODY CALL MY BROTHER WHO WAS SUPPOSED TO RECIVE THE TICKET PAIED BY ME! 2 CONTACT MOBILE (OF MY BROTHER) WERE CLEARLY PRINTED WITH THE ADDRESS. I WANT MY FLAT ENVELOPE BACK!!! IN RISHIKESH...TODAY AFTER THE Shipment Returned from DTDC Local Facility of KOLKATA APEX THE ENVELOPE IS LOST!!! PLEASE FIRST ANSWER AND THAN TAKE PROPER ACTIONS. Z[protected]tracking n.)

A Very important parcel vide Parcel Number D17987868 has been sent to me by from Ranchi on 21st of May which weights aroung 3 Kg which was supposed to reach me in Gurgaon on 23rd of May (for which the company has charged an EXTRA AMOUNT). Unfortunately I have been tracking the parcel from last 3day and still nobody knows the location of the same. They have very pathetic people at the call centre who response as if they are doing us some favour (generally they will keep the phone but put it aside and get busy somewhere else). The company is so so bad that they dont even know where the parcel is forget about its delivery. On 24th i was told that I will recive the parcel in the evening, Monday i.e on 26th it was told to me that the parcel has been send to the Vendor for delivery and you will receive by evening then, still nothing was send. Finally on 27th i asked the number of the Vendor so that atleast I can follow up the Parcel status, very rudely the vendor told me that we do not deliver parcel here we deliver only documents we received ur parcel but we sent it back as delivering parcel is not our job. Even though after hiring a courier company I have to personally visit there office for my parcel ( this is the kind of service they provide) Still I have not receive any parcel or answer against the same rather the Vendor named Suraj was talking to me at his office as he is the CEO of the company and it was my mistake that why I sent a courier through DTDC. The Documents are very Important and was required on 26th of May now the day has passed and an irreparable loss has been done to me by the Third Class Courier Company called DTDC. Most interestingly when i asked there customer support that i want to register a complaint they never allowed me to talk to anybody and againg kept my call for hold for more then 10minutes and hung afterwards. DTDC is the worst worst company anybody could ever use. If anybody want there work to be done please avoid this unprofessional, unethical, dirty company or else you will have nothing but the most bitter experience of your life . This is being really such a bad experience for me that i am really of the opinion to file a consumer case against DTDC as these kind of service provider should not escape at any cost. AMIT KUMAR Mo No-: [protected]

Sent from Bangalore, EC outlet, they denied using our packaging even after insisting. They opened it, packaged themselves, took extra charges for fragile and secure delivery After multiple follow-ups and debates with your local team at Alwar, Rajasthan, a shattered art piece was delivered with extra charge

I have sent a courier from lucknow to pune. But it has not been delivered and dtdc site also showing wrong information about delivery. When I inqinquired about the same...dtdc people are not giving me correct reply. Sometimes they say that courier has been delivered and sometimes they say that it has been sent back. When I asked to provide scan copy of receiving they are giving excuses for the same. Not even only this, one of the employees misbehaved over phone. I have send so many mails to dtdc but not received a positive response.they have misplaced my imp courier. Kindly look into the mayter.

Hello, I have sent my parcel on 9th May 2014 from Bangalore India, and I was promised to delivered in Stockholm with in 4-5 working days. Its 23rd May now and its not delivered, Its very unprofessional from an established organisation like DTDC. Please track and update ASAP. Its very urgent. No : N95240988 Thanks, Rijil

I have booked the parcel from kolkata to bargarh on 05/05/2014 and it was reached the samblpur branch on 07/05/2014 after that they have keep the parcel with them and no information from their side. i trying contact so many time but no information. I don't know the parcel where it laying on . If they unable to delivery why they book the parcel from kolkata. CN NO-K70286932 courier tracking number.

I had dispatched two couriers on 2nd May - CN No. B06966795 to Jaipur and CN No. B06966796 to Bhopal. The packages contained food items (dry fruits and chocolates). This is to bring to your attention that both the packages were opened on the way and the half of the items were stolen from it. The packets were re-sealed and then dispatched to the respective destinations. As the items are stolen from both the packets and resealed the same way,...

I am send my envolpe from sangli to Bangalore. That time courier office boy in sangli tell me within 3 day he reach their, but not reach their.my pob no-(POB no[protected] dated 14/05/2014 by DTDC).this courier rech at 20/5/2014.tell me how is is responsible for my loss.i want explanation on written.

This is my DTDC CONSIGN. No. H28583871. I had used DTDC courier services to send my important document to Madanapally from Srikakulam dated May 12, 2014. The courier company had told me that this parcel will be delivered to the consignee with in 2 to 3 days; but today is May 20th 2014; the courier has not been delivered to the consignee, on the other hand they are not able to track this courier even. No response had came till date from them after my repeated follow ups and telephonic. Kindly trace and let it be reached safely .

This is my DTDC reference number[protected] I had used DTDC courier services to send a courier to Bangalore from Dehradun dated May 05, 2014. The courier company had told me that this parcel will be delivered to the consignee with in 4 to 5 days; but today is May 20th 2014; the courier has not been delivered to the consignee, on the other hand they are not able to track this courier even. No response had came till date from them after my repeated follow ups and telephonic. Whenever i ask for the same they told today it will be delivered. You are the last hope of mine. Kindly tell me, what can i do against them and help me out at your level. I will be thankful to you. Pls register my grievance ASAP and as I am mentally and physically tired with followups with DTDC Dehradun REGIONAL OFFICE

I couriered one week back from Hyderabad Hitec city to Nandyal in transit it is show that destination location Rajahmundty and it reached Rajahmundry. Courier not reached yet correct place And no response from DTDC The Address which i sent was Kalyani c/o Lokesh General Fancy&book store NGO's Colony Nandyal Pin: 518502 Consignment No:H30026498