DTDC Courier & Cargo Complaints & Reviews

Summary: Origin: RISHIKESH - RISHIKESH Booking Date Thu, May, 15, 2014 08:21 PM Status: RTO_INTR Destination: BADU GANGANAGAR Status: Date Thu, May, 15, 2014 08:39 PM Details: 1 - Processed & Dispatched from DTDC FacilityRISHIKESH BRANCH, RISHIKESHThu, May 15, 2014 12:00 AM 2 - Shipment BookedRISHIKESH BRANCH, RISHIKESHThu, May 15, 2014 08:21 PM 3 - Processed & Dispatched from DTDC APEXDELHI APEX, DELHIFri, May 16, 2014 03:25 AM 4 - KOLKATA APEX(AIR-SF-AC), KOLKATAFri, May 16, 2014 01:17 PM 5 - Arrived at DTDC APEXKOLKATA APEX(AIR-SF-AC), KOLKATAFri, May 16, 2014 03:37 PM 6 - Processed & Dispatched from DTDC APEXKOLKATA APEX(AIR-SF-AC), KOLKATAFri, May 16, 2014 05:33 PM 7 - Arrived at DTDC FacilityBARASAT MASTER FRANCHISEE, BARASATSat, May 17, 2014 04:57 AM 8 - BARASAT MASTER FRANCHISEE, BARASATSat, May 17, 2014 11:32 AM 9 - Shipment Dispatched for DeliveryBARASAT MASTER FRANCHISEE, BARASATSat, May 17, 2014 11:32 AM 10 - Shipment Returned from DTDC Local FacilityBARASAT MASTER FRANCHISEE, BARASATTue, May 20, 2014 04:07 PMShipment Returned due to NO SERVICE 11 - Shipment RTO in TransitKOLKATA APEX(AIR-SF-AC), KOLKATAWed, May 21, 2014 01:27 PM 12 - Shipment Returned from DTDC Local FacilityKOLKATA APEX(AIR-SF-AC), KOLKATAWed, May 21, 2014 06:17 PMShipment Returned due to NO SERVICE SIR, IN THE LETTER THERE WAS A RAILWAY TICKET ISSUED FOR JULY 2 2014. THE FLAT ENVELOPE ARRIVED IN BARASAT THAT IS HALF AN HOUR FROM DESTINATION BADU GANGANAGAR AND NOBODY CALL MY BROTHER WHO WAS SUPPOSED TO RECIVE THE TICKET PAIED BY ME! 2 CONTACT MOBILE (OF MY BROTHER) WERE CLEARLY PRINTED WITH THE ADDRESS. I WANT MY FLAT ENVELOPE BACK!!! IN RISHIKESH...TODAY AFTER THE Shipment Returned from DTDC Local Facility of KOLKATA APEX THE ENVELOPE IS LOST!!! PLEASE FIRST ANSWER AND THAN TAKE PROPER ACTIONS. Z[protected]tracking n.)

A Very important parcel vide Parcel Number D17987868 has been sent to me by from Ranchi on 21st of May which weights aroung 3 Kg which was supposed to reach me in Gurgaon on 23rd of May (for which the company has charged an EXTRA AMOUNT). Unfortunately I have been tracking the parcel from last 3day and still nobody knows the location of the same. They have very pathetic people at the call centre who response as if they are doing us some favour (generally they will keep the phone but put it aside and get busy somewhere else). The company is so so bad that they dont even know where the parcel is forget about its delivery. On 24th i was told that I will recive the parcel in the evening, Monday i.e on 26th it was told to me that the parcel has been send to the Vendor for delivery and you will receive by evening then, still nothing was send. Finally on 27th i asked the number of the Vendor so that atleast I can follow up the Parcel status, very rudely the vendor told me that we do not deliver parcel here we deliver only documents we received ur parcel but we sent it back as delivering parcel is not our job. Even though after hiring a courier company I have to personally visit there office for my parcel ( this is the kind of service they provide) Still I have not receive any parcel or answer against the same rather the Vendor named Suraj was talking to me at his office as he is the CEO of the company and it was my mistake that why I sent a courier through DTDC. The Documents are very Important and was required on 26th of May now the day has passed and an irreparable loss has been done to me by the Third Class Courier Company called DTDC. Most interestingly when i asked there customer support that i want to register a complaint they never allowed me to talk to anybody and againg kept my call for hold for more then 10minutes and hung afterwards. DTDC is the worst worst company anybody could ever use. If anybody want there work to be done please avoid this unprofessional, unethical, dirty company or else you will have nothing but the most bitter experience of your life . This is being really such a bad experience for me that i am really of the opinion to file a consumer case against DTDC as these kind of service provider should not escape at any cost. AMIT KUMAR Mo No-: [protected]

Sent from Bangalore, EC outlet, they denied using our packaging even after insisting. They opened it, packaged themselves, took extra charges for fragile and secure delivery After multiple follow-ups and debates with your local team at Alwar, Rajasthan, a shattered art piece was delivered with extra charge

I have sent a courier from lucknow to pune. But it has not been delivered and dtdc site also showing wrong information about delivery. When I inqinquired about the same...dtdc people are not giving me correct reply. Sometimes they say that courier has been delivered and sometimes they say that it has been sent back. When I asked to provide scan copy of receiving they are giving excuses for the same. Not even only this, one of the employees misbehaved over phone. I have send so many mails to dtdc but not received a positive response.they have misplaced my imp courier. Kindly look into the mayter.

Hello, I have sent my parcel on 9th May 2014 from Bangalore India, and I was promised to delivered in Stockholm with in 4-5 working days. Its 23rd May now and its not delivered, Its very unprofessional from an established organisation like DTDC. Please track and update ASAP. Its very urgent. No : N95240988 Thanks, Rijil

I have booked the parcel from kolkata to bargarh on 05/05/2014 and it was reached the samblpur branch on 07/05/2014 after that they have keep the parcel with them and no information from their side. i trying contact so many time but no information. I don't know the parcel where it laying on . If they unable to delivery why they book the parcel from kolkata. CN NO-K70286932 courier tracking number.

I had dispatched two couriers on 2nd May - CN No. B06966795 to Jaipur and CN No. B06966796 to Bhopal. The packages contained food items (dry fruits and chocolates). This is to bring to your attention that both the packages were opened on the way and the half of the items were stolen from it. The packets were re-sealed and then dispatched to the respective destinations. As the items are stolen from both the packets and resealed the same way,...

I am send my envolpe from sangli to Bangalore. That time courier office boy in sangli tell me within 3 day he reach their, but not reach their.my pob no-(POB no[protected] dated 14/05/2014 by DTDC).this courier rech at 20/5/2014.tell me how is is responsible for my loss.i want explanation on written.

This is my DTDC CONSIGN. No. H28583871. I had used DTDC courier services to send my important document to Madanapally from Srikakulam dated May 12, 2014. The courier company had told me that this parcel will be delivered to the consignee with in 2 to 3 days; but today is May 20th 2014; the courier has not been delivered to the consignee, on the other hand they are not able to track this courier even. No response had came till date from them after my repeated follow ups and telephonic. Kindly trace and let it be reached safely .

This is my DTDC reference number[protected] I had used DTDC courier services to send a courier to Bangalore from Dehradun dated May 05, 2014. The courier company had told me that this parcel will be delivered to the consignee with in 4 to 5 days; but today is May 20th 2014; the courier has not been delivered to the consignee, on the other hand they are not able to track this courier even. No response had came till date from them after my repeated follow ups and telephonic. Whenever i ask for the same they told today it will be delivered. You are the last hope of mine. Kindly tell me, what can i do against them and help me out at your level. I will be thankful to you. Pls register my grievance ASAP and as I am mentally and physically tired with followups with DTDC Dehradun REGIONAL OFFICE

I couriered one week back from Hyderabad Hitec city to Nandyal in transit it is show that destination location Rajahmundty and it reached Rajahmundry. Courier not reached yet correct place And no response from DTDC The Address which i sent was Kalyani c/o Lokesh General Fancy&book store NGO's Colony Nandyal Pin: 518502 Consignment No:H30026498

I had couriered a gift Item to Gwalior Madhya Pradesh, it was a Birth-day gift to my Dad, the same concern I intimated to the receiver at the time of booking the gift on Saturday, 17/05/14, they told that 99% it will reach on Monday, from Monday morning I was tracking the same with your office in Gwalior there I had t call to numerous numbers with Hit n Trial mode, at last at 7:00 'O clock I came to know that it is not booked, when I went to the Booking Office to my surprise I came to know that Gift item was still lying there and the excuse given was that a person who come to collect the load didn't appear the day and the didn't feel the need to intimate the same to me in the morning... Details of the courier are as follows: Date: 17/5/14 Sender Name: Abhishek Saxena Branch: Hadapsar Recipient Name: P. N. Saxena Place: Gwalior, Madhya-Pradesh Consignment No. D18074360 I had been associated with the DTDC in the past and experienced great service, but this incident is a very sorry state and I have no words to experience my grief as my plans of surprise gift on Dad's Birthday has went in vain... Kindly take necessary action.. Your Sincerely Abhishek Saxena Territory Manager Dabur India Ltd.

Hi Team, I sent a courier to one of my colleagues residing in Bangalore from Hyderabad (Dtdc - Indira Nagar, Gachibowli branch) on the 29th of last month. Courier never reached its intended recipient nor did either o[censored]s receive any phone calls regarding the non-delivery, but in the online tracking system it is showing as Delivered. I tried reaching the local Dtdc help desk on [protected] for help but their response is not satisfactory. They hardly pick the phone calls and when ever they do they say it is being looked into and I will get a phone call soon. It's been more than 20 days now and I'm left in dismay. 　 The complaints section in Dtdc's official website is down from the past couple of weeks so i'm logging a complaint here. Can someone from Dtdc please track where the courier is, below is the cons note number. "V17016102" Awaiting your kind response. Warm Regards, Naresh G V

I had made an express delivery from AKOLA TO PUNE for some urgent documetns. AWB number: V16833760
I was supposed to get them yesterday itself, but still haven't received the parcel. Infact the DTDC people at Hinjewadi, Pune location are not even sure where my parcel is.
This is not acceptable from a reputed name like yours.
This delay in getting the documents had quite a negative impact on my work.
This is probably the last time I will ever use your services, and will advice the same to family and friends.
Trying to post a feedback complaint via their website, even that tab isn't working.

From Last Saturday-10th May'2014 and till today 13th May'2014 had not recieved my documents till now.My AWB No.-K70110336.As per track report of DTDC. My document has been dispatched from kolkata-DTDC counter around 10:30am-13th May-2014 and till now i have not recieved yet.Distance from DTDC kolkata office to my home is around 12-15min.The worst courier service i ever imagined.Around 30-35 times i have called to DTDC kolkata office at VIP road, Raghunathpur but NOT a single call has been recieved from there end and not even have any courtsey to informed to the customer.It was most important medical document which i need to submit by today evevning.But you people don't understand the priority and just harrasing the customer. Now who will bear the cosequences? If i don't recieve the document by today evening i would raise the issue were its required?? The worst representative of DTDC-Mr. Samrat availabale at DTDC kolkata office at VIP road, Raghunathpur & Ms. Julian-Customer Support. Need to Remove these type worst employee...

Docket No - M04837130 From - Mumbai To - Jodhpur Booked On - 07 May 2014 Any courier services provider would have delivered the package in maximum 3 days, be it good or terrible courier. But, sorry to say that your services, i.e. DTDC falls below the terrible category. As of now,[protected]:35, I have not received my consignment. Because of your poor services I have lost a lot of business, and clearly you are solely to be blamed for it. Not sure what can you do to make up for it. Abhinav Kumbhat [protected]

I am residing in Bangalore. I had to send an urgent courier to Indore and thus I went to the DTDC office at Sarjapur Road, Bangalore at 12:30 PM on 5th May 2014. I gave the courier (weighing about 200g) and asked for Express Delivery. The person at the desk charged Rs 215 (DTDC National Plus Service) and assured that the courier will reach in 48 hours or I will get my money back. The billboard outside their office clearly mentions this point and their website (http://www.dtdc.com/sg_premiumexp.asp) claims that delivery would happen in "one business day". To track the delivery, I entered the tracking number on the receipt (V[protected] in their website after 52 hours (on 7th May 2014) and found that the courier was still 'In Transit'. I went to their office and asked them to refund the money since they had delayed it and it was not likely to get delivered even that day. The person at the desk reluctantly gave me a Credit Note to fill up the amount for refund and said that if the courier does not get delivered that day I can claim the refund the next day. As expected, the courier did not get delivered on the next day. Since it was urgent I asked my relative in Indore to go to DTDC's Indore office and collect the same rather than waiting for these people and delay it further. It was collected from their Indore office by us on 8th May 2014. Same day evening I went to their office to collect the refund. The desk person took my sign on the Credit Note and instead of giving the refund, asked me to come after 2 days to collect it citing that the note will be sent to head office. Why should the customer wait for their "Internal Process" ?? When I asked him about it he became rude and started shouting ridiculously. When I went there after 2 days (on 12th May 2014), the guy simply said he has not received the refund yet so I should come again tomorrow !! What the hell!! Was I supposed to run around there office everyday asking for my right ?? When I asked him why the guy shouted like a "goonda" and said "I will not give the money, do whatever you can" !! This was the worst I would expect from a courier company like DTDC (pathetic service and horrible staff). Finally, when I went there yet again on 13th May 2014, they gave me a refund of "Rs 110" (half the amount I was entitled to) and the desk guy said that only half amount is refunded in these cases. When I asked why he had no explanation and started shouting as usual. It was no point arguing with such a ridiculous and hopeless staff. I took the half refund and left. I am complaining for the pathetic service, unprofessional behaviour and refund of only Half Amount after getting my sign on a Credit Note for Full Amount. This is cheating and then bullying customers on top of it. I suggest people to not use DTDC for sending courier and save themselves from unnecessary trouble.

I had called DTDC courier local branch in Pune on the 7th of May 2014, and spoke to Mr. Atul Shinde there. I had an LED TV and the stand to be transported from Pune to Hyderabad. He spoke to me nicely of course, and promised that the consignment would be picked up from the Pune address and promised to look into it personally to ensure care is taken. When asked about the amount, he initially said, it would be around 4000/- depending on the actual weight, and that he would take a weighing machine to the house in Pune so it could be weighed. He later said it would be Rs.4500/- Later, his men just took the entire TV set and stand to their office, without informing me, and then said it weighed 67 kilos totally, and that the amount would be Rs. 8500/- for the transportation and additionally Rs.1500/- towards additional packing !!! This was just about double the amount we had discussed initially, and I had clearly mentioned many times during our telephonic conversation as well as chat through whatsapp that it would be unfeasible for me, if the amount exceeds Rs.5000/- !!! At that point of time, he just kept reassuring me that he would take care, and see what he could do... Then all of a sudden, his attitude changed, and he then started telling me, as well as my sister in law in Pune that it would now cost nothing less than Rs.10000/- or else he would cancel the consignment !!! To add to my surprise as well as dismay, he then claimed we would have to pay for transportation charges even though he himself is cancelling the consignment !!! This I thought was totally ridiculous, since I kept telling him that it would not be feasible for me if the cost exceeds Rs.5000/- and he kept reassuring me earlier that he would take care of that. Finally I myself gave in, since it had come to that stage! But the final straw - he now claimed he would have to charge Rs.13, 160/- !!! Hence, it is crystal clear that he is just trying to make more money somehow, keeps on changing his words and kept increasing the amount! Can an employee of DTDC do that, and also show this attitude of "take it or leave it" ?!!! And if I do decide to leave it, why should I end up paying for his transportation, when he clearly doubled the amount inspite of my insistence that I will not accept anything more than 5000/- ??!

Consignment not delivered - A28476469, Consignment date[protected], it reach to Kanpur on Apr 29, 2014 after that it is not being delivered to ORai (Jalun), I called to kanpur branch[protected] / [protected] but not getting good response, same I complained to Head office but their also not getting any update, I think they lost my parcel Please do needful, now they are saying why not you made insurance, is it required then which insurance company they are tied up, Big fraud are going they are giving DTDC local insurance which they are not authorized so I not had taken

I posted a parcel box of medicine at DTDC (CN No. B[protected] on 29th April 2014 from Bangalore to ilkal (Bagalkot district). The parcel did not reach till today to the destination. When asked after 3 days they told it has gone to the wrong destination place - Belgaum. Though the address was mentioned clearly with Post, Pin no., Phone no., Taluk & District still it went to Belgaum. Till today the parcel has not reached the destination. I enquired several times but they say they will check & let me know, but till today they have not updated me or concerned about the parcel. This is very very bad & pathetic believing such service from DTDC. The parcel was mentioned on the box as Medicine for careful transit. My email Id aken.[protected]@gmail.com.