DTDC Courier & Cargo Complaints & Reviews

Dear Sir On Yesterday evening I have received an envelope vide Docket number K70272981 despatched from Durgapur on 21st Apr, 2014 in open unsealed condition. Please note at the time of handing over the same was complete sealed and contained Mediclaim Cards from Durgapur. The same has been delivered by your local franchise M/s C M Enterprises, at PTS Township NTPC, PO – Pubarun, Dist Malda – 732215 of which I have returned to them. In this regards I am submitting my complain to arrange to locate the valuable documents. We are not expecting this type of services from the renowned organisation like you. Hope the same will be treated as serious issue from your end and will be arrange to take action to get return back the documents at the earliest possible.

Please help!!! DTDC Faizabad (UP) not delivers material at mentioned address. One of my very urgent material has been came from Chennai to Faizabad (UP). Concern person called me to pick up the material from their office (Lalbagh, Near Pani Tanki, 224001), I have getting delayed 3or4 days because of my busiest schedule. When I came to receive my courier, they replied “You are late and material has been send back”. Further asking for not delivery, replied “Your address is out of our Zone”. Before several couriers has been came by DTDC at my address, but it starts almost one and half months that somebody call me for pick up materials from their respective address, and for reality it is not so far (Badhaika Purwa, 224001), also I have enquired that they are doing the same trait to others also. Please help.

This is with reference to the consignment no. X05636682, which was expected to be deliver way before but i haven't received the Item yet. consignment no. X05636682 From : PAN Office, PUNE Destination : Pushp vihar, New Delhi When i checked the online status it says, Item deliver to the person named Sanjay (contact: [protected]) on 29th March 2014, wherein there is no person in my family named Sanjay. I have been trying to get in touch with DTDC customer care @[protected] but so far no luck. Tried to contact the local Branch as well i.e. DTDC khirki extension new delhi (Contact :[protected], first day they said they are tracking the courier since then i haven't heard back and now they not responding to my calls as well. Please help.

I am a corporate customer waiting to get 2 complaints resolved. My team has already been following up with the customer care centers in Hyderabad (From addresss of the consignment) and Bhiwandi (To address of the Consignment) for more than 20 days. Two watches have been stolen by DTDC Courier people, and still waiting for a revert. Is there any customer service dept to see this query????? Thanks Vignesh [protected]

This is regarding my AWB/ Consignment Number-.Z18255450 which was supposed to be dispatched from Gwalior on 14th April 14 and delivered to Bangalore on 17th April. It is still not received and the online status is shown as "IN TRANSIT", When I had called the Gwalior DTDC office, it was told to me that the package is misplaced during transit from Gwalior to Delhi. The item in the parcel costs around Rs. 10, 000. You are requested to take immediate action towards recovery of my parcel OR refund of the money of parcel cost (Rs. 10, 000) along with interest and courier charges.

Hello there. I have written so many times to dtdc for my lost bag which I had sent from Birmingham (u.k) on 25june 2013 and not delivered till today to its destination Mr sukhdarshan sharma ward no 4 main bazaar Reasi Jammu pin no 182311 my consignment no is N94629729 .delhi office staff told us they sent it Jalandhar by mistake but after 2 days they told they got this bag again and now it is in Delhi office but when we again call them they excused they sent it Srinagar . In Srinagar mr. Aabid said he has not received any bag from Delhi office .delhi staff duped us .we phoned everywhere and everyone buy no one couldn't give us positive response they ignored us n stopped to attend the phone.I am in depression now because the total amount of bag is £4.50 this is not small amount . I want my bag back it's very emotional attached with me .i am very fed up. Dtdc people didn't help me . If any hope to find the bag pls reply us Anku aarav. ph no. [protected]

This is the baddest way I'm ever treated. I wanted to send stuff to home, in the Netherlands. They gave me stuff back that They couldn't ship, fine. But I payed the proce forbthe kilo's I got back. Finally he agreed on giving my money back, the next day. But he never came. When I was tracking my mail. It got lost, after Some calls it was on the road again, till the dutch doane, because now I have to pay for the costs of the doane. Still in doubt if alll my stuff is there. Baddest service ever!

Hello DTDC team,

Your tagline says delivering courier is "DELIVERING VALUE".
But here is the summary of what is happening with me currently ( still ongoing ) and you have left your Customer helpless :-

Cons. No : V15256478
Source Place: Gumla, Jharkhand.
Destination Place: Bangalore, Whitefield.
Service Used: DTDC PLUS ( which claims 48Hrs delivery )
Delivered from Gumla Jharkhand on 12/04/2014, saturday- 4PM evening which reached Ranchi on Saturday night only.

Today: date: 16/04/2014, Wednesday ( 65Hrs passed- excluding Sunday as it's a non-working day ).

Status: DTDC is not even able to track where the current location of Courier is. 30+ Customer care calls but not even a single call was received. 3 Hrs I've sit in one of the DTDC branch yesterday to atleast know where the Courier is physically present but the Team is not even able to track this. In the link: "http://dtdc.com/tracking/tracking_results.asp" is shows status Patna( Sunday, 2PM approx). In DTDC office, it shows status as Delhi. On asking DTDC team if they have physically found the Courrier in Delhi, the answer is ambiguous. They Say it's in delhi but we need to track.So basically the status itself is not known otherwise had it been in delhi, team could have made some sort of arrangement to deliver it by today morning.

Overall, I should say that there is no status for my Courier as of now. I feel helpless. This is Blackmark for DTDC because I was using it for the first time and they have proved it that they definitely "DON'T DELIVER VALUE" . Whatever be the Charges Claim is not important, but the timeline was just a formality. The organization definitely is not structured because had it been structured, they could have tracked my courier location atleast. The process of delivery protocols is either faulty or team don't follow the protocols.

I've taken so much of trouble to write down so that People don't get cheated in the Name of DTDC PLUS 48hrs assured delivery in the future. This is also to bring it to your notion that don't play with the Values if you can't respect that. I already had a heavy loss yesterday itself and I'm still waiting for future loss if it doesn't reach even today. As of now, It has not been shipped to Bangalore.
I don't know to what extent this Message will be considered as a Serious issue, but I've wasted so much of time in tracking DTDC that writing this is just a small part of it.

Whatsoever be the reasons for you people not able to make it up on time, be it coincidence with me or any other reasons, what has happened is just unacceptable. 24Hrs are about to get over and the physical location and Courier Bag Container in which it is currently in is not known. I'm even afraid that the Courier is lost.

So, a sincere request to the Management team and head of DTDC, Please do something that your Customers are not troubled in the future. I'm anyways not going to use DTDC in the future and will ask as many people not to use it.

For the Current mistake that I've committed by using DTDC, let me put it this way: Even if the team is able to make it by today evening, it would be appreciable(Though I doubt it is possible as physical location of my courier itself is not confirmed).

-NITISH([protected])

This was delivered with the service of pay on delivery. Our customer also confirmed us of handling over the CHEQUE payment against the INVOICE to the DTDC courier delivery boy. DTDC also Confirmed us the collection of CHEQUE.


But DTDC yet to get us delivery of the CHEQUE received from our CUSTOMER. It’s a paid service and DTDC has failed in executing the paid service contract in time. We have experienced DTDC (habitual of delay) practice monopoly and intentional delays in deliver in the recent past as well. Also the complaint redressal mechanism is very poor.

We have other service providers in line, we can go to the extent of lodging complaints (sue) against the poor service and intentionally holding our business. We expect DTDC concerned people to get us back soon.

AWBN I00969918 was delivered with the service of pay on delivery. Our customer also confirmed us of handling over the CHEQUE payment against the INVOICE to the DTDC courier delivery boy. DTDC also has confirmed us the collection of CHEQUE.

But DTDC yet to get us delivery of the CHEQUE received from our CUSTOMER. It’s a paid service and DTDC has failed in executing the paid service contract in time. We have experienced DTDC (habitual of delay) practice monopoly and intentional delays in delivery in the recent past as well. Also the complaint redressal mechanism is very poor.

We have other service providers in line, we can go to the extent of lodging complaints (sue) against the poor service and intentionally holding our business. We expect DTDC concerned people to get us back soon.

I had booked a shipment No. P26922978 from Pune to Mumbai on 20/03/2014 containing an envelope, consignee Indian Hotels Co.Ltd., Mandlik House,
Mandlik Road, Colaba,
MUMBAI – 400 001. which was delivered on 30/03/2014.

Normally it takes max. 2 days for delivery. It took 10 days for delivery, causing lot of inconvenience and monetary loss..

The Perungudi DTDC Branch never delivers the parcels properly. They always call to their office and ask the receiver to collect the item. Even then, the receiver has to visit the store a number of times before actually getting hold of the item. The communication is very poor and non-cooperation is done with the customers to the extreme point.

Hi Team, I have ordered an item online in printland.in and they dispatched me the item through the worst and sick DTDC courier service. The transit was sent on 26-March and returned back to origin which is mistake by two stupid offices Dindugal and Theni. Where they failed to call the customer before sending it to Origin and moreover their response is very poor. Please dont use this stupid courier service which delayed my transit and returned it to origin by marking it as address not found and sent it back to origin.

Dear Sir, This is really getting pathetic service from DTDC, it's been almost 15 days and no response from any one. As a final hope I am mailing to you, Hope it would get resolved or please send me my documents, it contains my fathers medical bills of more than a lakh rupees. yesterday I been to their office in liberty and the madam there assured me that it would be sent today max by 1pm, but still the status is not known. for reference : below is the complete email thread Hope you would resolve the situation soon. Regards, Rajnikanth [protected] --- On Thu, 4/3/14, css.[protected]@dtdc.com <css.[protected]@dtdc.com> wrote: > From: css.[protected]@dtdc.com <css.[protected]@dtdc.com> > Subject: H[protected] CONTENTS MEDICAL BILLS ) > To: "CM.Tirupathi" <cm.[protected]@dtdc.com>, "KRISHNAMURTHY(HF014) RFAB" <[protected]@dtdc.com> > Cc: [protected]@yahoo.com > Date: Thursday, April 3, 2014, 5:45 PM > > > > > > > > Dear Mr Vinay. > > As discussed...pls > ensure the delivery on > tomorrow before 1 pm, > > C/nee > Add., > Chief > Engineer., > Telugu Ganga > project & > GNSS., > opp SV Medical > College > Tirupathi.-517507., > chittor. > > > Thanx & > Regards, > Latha, > > --- On Sat, 3/29/14, koride rajnikanth <[protected]@yahoo.com> wrote: > From: koride rajnikanth <[protected]@yahoo.com> > Subject: Re: H26516582: Customer complaint > To: "[protected]@yahoo.com" <[protected]@yahoo.com>, "CSS.[protected]@dtdc.com" <CSS.[protected]@dtdc.com>, "cm.[protected]@dtdc.com" <cm.[protected]@dtdc.com>, "[protected]@dtdc.com" <[protected]@dtdc.com> > Cc: "branchhyd.[protected]@dtdc.com" <branchhyd.[protected]@dtdc.com>, "[protected]@dtdc.com" <[protected]@dtdc.com>, "[protected]@dtdc.com" <[protected]@dtdc.com> > Date: Saturday, March 29, 2014, 2:31 PM > Dear Sir, > For your convenience below is the address in > tirupati > To > CHIEF ENGINEER > > TGP & GNSS > > OPP S.V.MEDICAL COLLEGE > > TIRUPATI - 517507 > > CHITTOR > Hope this would help in delivering. > Sent > from Yahoo Mail on Android > > > > > > > > > From: > > [protected]@yahoo.com > <[protected]@yahoo.com>; > > > > To: > > [protected]@yahoo.com > <[protected]@yahoo.com>; CSS.[protected]@dtdc.com > <CSS.[protected]@dtdc.com>; cm.[protected]@dtdc.com > <cm.[protected]@dtdc.com>; [protected]@dtdc.com > <[protected]@dtdc.com>; > > > > Cc: > > branchhyd.[protected]@dtdc.com > <branchhyd.[protected]@dtdc.com>; [protected]@dtdc.com > <[protected]@dtdc.com>; [protected]@dtdc.com > <[protected]@dtdc.com>; > > > > Subject: > > Re: H26516582: Customer > complaint > > > Sent: > > Sat, Mar 29, 2014 8:05:55 AM > > > > > > > > > Dear Sir, > Still waiting, if you cannot deliver the > document please hand over it back to me, > on 18th march I sent an ordinary registerd post > to the same address, I got the acknowledgement too this > week. ... I used dtdc so that I will be able to track online > rather than going to post office ... you guys are making > me loose faith on DTDC. > Hope you would resolve the situation earlier, > or as informed if you give me the document back to my > hyderabad address I'll pay the difference amount > Rajnikanth s/o umakanth > > H.no 3-12-54/b > > Ganeshnagar colony > > Ramanthapur > > Hyderabad > > [protected] > Regards, > > Rajnikanth > Sent > from Yahoo Mail on Android > >

I Dispatch Rs.7000 Product to DTDC Bikaner Branch To Orissa, Tracking Not update in 5 days so i Request to Agent For this, He Forward request to State Office jaipur, After this Document Reached Bhuwneshver in 2 Hours (As per net) And Showing Hold Due To Empty Box, I know All is Fraud And They Update False, Still No any Response From The Company And i Forget my Parcel...Very Bad, some Unprofessional people Give Loss To Customer And DTDC Ignore ! if We Send Anything By DTDC No one is Responsible this All is Out When Any Problem Appear Otherwise Everything is Fine.

Vikram
Mob.[protected]
[protected]@rediffmail.com

Regarding consignment number G90075124,
I Paid full advance for my bike (passion pro) to be delivered from '' Toranagallu( bellary, karnataka)'' DTDC branch to ''steel plant township, ukkunagram, visakhapatnam'' . The bike was received on 15th march in covered condition but when the cover was removed, it was found in strangely damaged condition . There was a hole on the Tail Panel which is rear wheel upside part .There are also lots of scratches on the front light body parts and near the seat area where the big hole appears, which clearly indicates how roughly and carelessly they have handled my courier.I also left 2 litres of petrol in my bike which gone to zero when received.
This was my first bike purchased and look what DTDC has done to my bike.
I called customer service, but nobody received the call.Then i called the person from that toranagallu branch who replied that they had sent the courier in good condition to the visakhapatnam members of their chain, hence they can't do anything and told they can't do anything in such unusual cases.But why should I suffer like this? Who will take the responsibility and why should I pay for the damage which they have caused ?
This is the worst Courier Service I have come across in my life. Please help

Consignment Number is G90075124
ban45.[protected]@gmail.com, mob no: [protected]

Let me update about my consignment. Your team members are saying that it has been missed.Remember it was extremely urgent stuff for me since my important data are with them If it will missed then I will not tolerate any of you if you have not ability to do business then why you all are in this field I will take legal action against you mean while your team member from Indore contact no [protected] was assuring me that it will deliver soon and supposed to mail me but he neither mail nor accepting my call even. I don't know whatever you are doing but I want my stuff at any cost. Abhishek [protected]

I had sent items packed in 5 boxes from Mangalore DTDC to Imphal on 4th March'14. I have been trying to escalate this to DTDC but there is no escalation matrix as their customer care numbers are fraud. None is taking responsible for my consignment. Lately, Rajesh from DTDC Mangalore called me and informed that one of the boxes is missing. It was weird that he expected me to be happy when a box is missing. I have decided not to collect my items until they deliver all the boxes. I am prepared to file a case against DTDC, no matter what.

hello this rahul . we are using your services, but we fount that your staff and branch offices are not interest to give proper answer and reply. they did not rev. our call also. and our courier is still not delivered to the address. please do need full. this this CLIENT request. tracking is A28167725, SENDING DATE - 25/03/2014, ADDRES - MISS ARNAVI CHETTRI - C/O RAJ KUMARI CHETTRI, DOW HILL ROAD, NEAR TELEPHONE EXCHANGE, KURSEONG, DIST - DARJILING, PIN- 734204. PLEASE PROCEED FAST. REGARDS RAHUL BAROT BDO(IBEES - INSTITUTE)

Dear Concern,

Online shopping on Bluegape.com order placed on dated 17.03.2014 and sent through Priority Air on Sun, Mar, 23, 2014 a Tracking ID - X06608308. But still not received delivery till yet.
Arrange to delivery as soon as possible.

Thanks & Regards,
Bijaya Kumar Mohanty
+91-[protected]