DTDC Courier & Cargo Complaints & Reviews

DTDC though been in courier business for 24 years has never realized that courier is a service and It's the worst in customer service. I, student at IIM Calcutta booked my courier on 1st March 2014, paying Rs.1408, with consignment no. D16240805, to Nandyal (518501) as destiny location. The dtdc guys at Nandyal called me on 5th March, asking me to pick my courier myself, and the lame reason they gave is that they can't find the house no.'s, and after asking them to deliver at the popular location, they hang up the phone and hasn't delivered till now. Now they aren't lifting the call too and the worst part is that their customer service also doesn't lift the phone, it costed me Rs.30 to wait in line, but never got connected to the CCE. I am booking Cheating case with complaints, that they didn't live upto their promise of 5 days delivery and also didn't live upto their promise of home delivery. Adding upto cheating is their worst website which don't even accept the feedback, wonder how much of stress these guys have been causing to the lakhs of customers. They should be banned totally in India for they are not service providers, they are Dadas. If i had to pick myself, i could have booked the courier by rail parcel which would have costed me only 800 and i paid 600 extra, for the service not for their dadagiri.

my AWB/Consignment Number is X07074359 the courier boy give this to wrong man. i did not get this courier. kindly arrange the delivery as i am not getting my product as soon as possible. its clearly mention its will be deliver to Mr. Pawan Kumar Singh its a paid consignment, please arrange the delivery. thanking you

a small packet is booked in DTDC courier from wood master ludhiana doc no.Z17878386 ON DATED 4/3/14.
DELIVERY PLACE jalandhar .but till 7/3.it is not delivered a have called jalandhar office[protected], branch manager mr.harinder singh [protected], ludhiana office mr.panday [protected]) but still my couirer not delivered.and dtdc not worried about customer.they are not comitted.

Hello team, This is to inform you that DTDC-cargo packers & movers (regd) company is using the name of your company which diverting the mindset of people regarding the fame of DTDC and their service. i just want to intimate my friends, colleagues and specially to DTDC courier and cargo company that DTDC-CARGO is running their company with DTDC brand. Under this confusion, i had quoted for DTDC-CARGO instead of DTDC courier&cargo. this company website is http://www.dtdccargo.com/ and Head office : Plot no. 700 Sector 26, Dwarka, New Delhi (Delhi) which is completely different from headoffice of original DTDC i.e bangalore. i asked DTDC-cargo company fro relocating my car from Delhi - pune and aftermath i had faced the drastic change in my car i.e all new tyres of my car were swapped with used tyres and for this they had taken 1.5 weeks instead of 5 day minimum which they comitted. So this would be request for DTDC Courier & Cargo company from banglore to investigate that how other company can run their business on other brand name. Kindly Acknowledge this messege !!

I had sent a parcel (CN No. B[protected] from Bangalore to the address of my wife SUNU SOMAN, ATHENA, MARAVETTICAL HOUSE, K P ROAD, M G KAVU, Thrissur-680581 on 1/March/2014. On 03/March/2014 I got a call from DTDC office at Athena (Siddharth - [protected]) and asked my wife to come and collect it from their office. Since my wife is sick and not in a position to collect the parcel, I asked them to get it delivered at home. Then they were telling that DTDC will not provide any home delivery. But when i had enquired this on giving the parcel at Bangalore office(DRDO Township), they had confirmed that home delivery will be done at pin code 680581. i just tried to call the DTDC manager Sreejith ([protected]), either he will cut my call or tell that 'I will call back' and wont respond at all. Devaraj SH-2/622 DRDO Townhsip C V Raman Nagar Bangalore 560093 [protected]/[protected]

Sir/madam, My consignment no. V15947220 sent to the adress Manish ratna, flat no 8, JTS flats, near postoffice, mosabani no. 1, mosabani, east singhbhum, jharkhand Pin-832104 is shown to be delivered online but i haven't recieved it yet. Also when i called the last destination of courier at ghatsila office the guy is not responding. The package was booked from chennai on 24th feb 2014.So i need help in this regard. Thank you

sir, myself kalyan krishna and living in visakhapatnam.i booked one courier having a consignment number H26256796 from visakhapatnam (A.P) to Basti(U.P) on 21.02.14.they told me that it will delivered on 25.02.14, but today is 01.03.14, till now after 9 days, courier not delivered to destination. in phone also dtdc service members are not responding, and they are not in position to tell where is my couier.what to do in that case pls help and support

Dear Sir,

I was booked 1 courier from your Begusarai Branch, consignment No. k66702658
on 5 feb 2014 for cuttack nimpur jagahtpur they told me it will be delivered before 10 feb 2014 but it is not yet delivered
when I enquired from your Begusarai office they said it is on the way & when I enquired regarding
this courier at nimpur office they said they didn’t received any consignment from Begusarai office.

In your online tracking it is showing that this courier reached at cuttack on 8 feb 14 .

Tracking-H25962423
On 27/1/14, I've given a parcel to dtdc to courier to Srinagar(J&K) which consisted of aquatic plants worth 2000 Rs and the guy opened the parcel and checked it and accepted the courier and had given me an estimated courier delivery date in 5 days i.e On 2/2/2014. The parcel consisted of 2000 rupees worth aquatic plants which was wrapped nicely in a polythene cover to prevent any leak incase and there was no chance of leaking as I wrapped the plants in 4 to 5 polythene bags. I've also referred the same to him that it contained aquatic plants and therefore he checked and agreed to take it and charged me 250 rupees for the same. A week passed[protected] by and the courier wasn't delivered. When I checked with the courier services they told me that the courier has returned and will be handed to you In 2 days i.e on[protected] and again a week passed by and I again contacted them (as I was pretty sure that they would be least interested in informing me) regarding the same and this time they said me that the courier has been stuck in Delhi. He took my number and told me that he will be informing me the status of it very Soon. Weeks passed by and the same message I get whenever I ask him about the courier and a month passed by with the same hearing daily on every visit. Then I told him that I will be launching a complain regarding the same and he requested me not to do it untill they receive the courier. He also told me that he will be supporting me for the same. He is just making me go around the bush by saying some nonsense everytime I ask him. So I request the dtdc officials to look into this matter and compensate my loss. As the guy had checked the whole courier and took it saying it will reach there in 5 days. I hope u people value your customers as i've been very patient and understanding and also hope to get a reply for the soon from you as you can see the date of courier being 27th of january and the date I've written this. I hope to get a reply soon. This has been the worst experience for a Happy customer who entrusted upon dtdc as i THOUGHT that your service was the best. Unfortunately this has been a nightmare for me as I've lost the Rare species of my aquatic plants of worth Rs 2000 and also a courier charge of Rs 250. I Donot know how you are going to compensate for this huge loss and also hope that this message reaches the higher officials so that I can get compensated for my loss. I also hope that this worst experience of mine reaches individual out there who trust on DTDC on delivering their valuables.U've dommed me in every way possible and i assure you that i'll never ever choose dtdc and have business with you ever again in future A very unsatisfied and highly dissapointed customer

To Whomsoever it may concern, Its really disheartening to see that one of the renowned courier services acts so irresponsibly...My consignment number D15621256 was courierd on 4 February 2014 and was to reach on 6 February 2014. Its 28 February 2014 now and there are no traces of the item. Even after repeated follow ups the staffs are irresponsible and do not find it necessary to let the customer know the details. this is with reference to ADYAR BRANCH 018, CF032 Chiarman's Club Member, Chennai- 600020, near murugan stores. They have been actuely rude and do not reply at all. Even after calling kolkatas customer care number noone piks up the call and emails are not replied. I am hopeful of thye actionagainst such kind of incidences and still have faith so i m putting down my cobcern here. Hoping for a positive response.

I have had the most harassing experience with this company. I had sent 6 boxes from London to Gorakhpur as moving residence for a year. 4 boxes sent were fine but 1 box was some one Else's and the other had broken and missing things. I had to trace the contact details of the owner and complain as the staff had told me until some one else doesn't say they have received a wrong box how can we track. After 2 weeks of fighting I received my box which had reached a place in Ahmedabad. The box had to be opened and repacked to be sent back to me. This is utter nonsense. The other box had things missing and had wooden artefact's which was broken. I have been told that the things which is lost was not mentioned in the list of things while booking the order. I explained that I was told by the London office that detailed list is not needed. Also explained that the other box which I received had more things than what I had mentioned does it mean as I had not stated they will not give it back. They conveniently forgot that the wooden artefact's was mentioned and not even looked into it. The company should be shut down as the service is horrible. More than providing a service they are arrogant. It is adding no value to any one. I paid 45, 000 Rs for this service and absolutely hated it. Companies like these and people with no ethics are the ones are creating nuisance. It is not even about compensation. What is right is right. Even though I am an Indian i feel ashamed to see how majority of businesses and people working there take advantage. I wish like the western countries these companies could be sued. They know that nothing can be done and even complained will take ages to clear out as nothing is straigth forward. Its high time some action is taken.

My friends delivered a parcel, that consignment number is p26646186 on feb 21st. when i am tracking that it was delivered on 25th feb, but i am not getting. for this i enquried nearst dtdc office, they are giving me irresponsible answers.please find my parcil send it to me my address: phaneendra sai balaji pg, plot-37, munnekollala sgn dental college back, bangalore-37

Can we expect something from you, it is going to be 16 days from dispatch and my people are still waiting for said material @ Banglore .AWB NO.D15254134 Dt. 11 Feb2014.. We are corporate user of your services, now we are forced to review our relationship with your company. Waiting for your prompt reply at least. Regards-Arvind Kumar [protected]

Sir/Madam, this is to inform u that I booked a parcel on 31/1/14 vide no Z13766854, at jeevan nagar ludhiana office of DTDC with Mr Prince. The parcel was to b delivered to Mumbai.I was told that the parcel would be delivered within 3 days.When it didnt reach even after 1 week, i tried to track d site but could not track d same.on enquiring DTDC office i was told dat some times due to technical errors could not be tracked but will reach in a day or 2. But even after 20 days of booking the parcel was not delivered. On enquiring from Bombay office i was shocked to hear that the parcel was not booked.I contacted the ludhiana office but only thing i got was harrasement and nothing else. I spoke to Madam Loveleen, Mr Deepak, who tried to blame the person who booked the parcel Mr Prince. On contacting Mr Prince also the blame game continued, who said there was problem during d loading on dat very day.He said he would talk to some Mr Amit at the headoffice. later on contacting him again he said some Mr Aman would know of d same. Inspite of all d efforts and d blame game the parcel was not tracked. When i tried to be harsh to Mr Prince, he said that he would return the amount at which it was booked.Is a gift worth 50 dollars of price and priceless sentiments be addressed by returning tha amount of booking.. Is this the way u treat the customer. Plzz let me know as to why is the customer being harrased. We try to book parcels from DTDC with a faith that it would be delivered to the destined place safely. The parcel contained a dress specially ordered from Canada for my daughter. It is a matter of not only the cost which was 50 dollars, but it were d sentiments with which it was purchased but could not reach my daughter.

This is regarding a consignment Z14546664 This package was send to me from Delhi. Yesterday my servant received this package in an open condition. and some of the items inside the package is missing. I want you to take urgent action against this... I contacted the local delivery boy who did the delivery He claims that The package came in an open condition. Attaching the screenshots which he provided me. I have also spoke to manager, Bund Road DTDC head etc... They are advising to raise a complaint to get refund... Now, I want you to investigate further on this... Items I lost are 1)MAC satin lipstick - Dare You - 990 Rs 2)MAC Satin lipstick - Speak Louder - 990 Rs I want a refund for the lost items asap in case you are unable to recover my items else I will be forced to raise a complaint against your organisation for Theft...

Sir/Madam, this is to inform u that I booked a parcel on 31/1/14 vide no Z13766854, at jeevan nagar ludhiana office of DTDC with Mr Prince. The parcel was to b delivered to Mumbai.I was told that the parcel would be delivered within 3 days.When it didnt reach even after 1 week, i tried to track d site but could not track d same.on enquiring DTDC office i was told dat some times due to technical errors could not be tracked but will reach in a day or 2. But even after 20 days of booking the parcel was not delivered. On enquiring from Bombay office i was shocked to hear that the parcel was not booked.I contacted the ludhiana office but only thing i got was harrasement and nothing else. I spoke to Madam Loveleen, Mr Deepak, who tried to blame the person who booked the parcel Mr Prince. On contacting Mr Prince also the blame game continued, who said there was problem during d loading on dat very day.He said he would talk to some Mr Amit at the headoffice. later on contacting him again he said some Mr Aman would know of d same. Inspite of all d efforts and d blame game the parcel was not tracked. When i tried to be harsh to Mr Prince, he said that he would return the amount at which it was booked.Is a gift worth 50 dollars of price and priceless sentiments be addressed by returning tha amount of booking.. Plzz let me know as to why is the customer being harrased. We try to book parcels from DTDC with a faith that it would be delivered to the destined place safely. The parcel contained a dress specially ordered from Canada for my daughter. It is a matter of not only the cost which was 50 dollars, but it were d sentiments with which it was purchased but could not reach my daughter. Let me know where is the customer wrong and why was I harrased. Whose fault is it i

Dear DTDC Team,

The below details has been sent to your customer care at CSS.[protected]@dtdc.com but it is unprofessional approach at their end that they dont even revert. I have lodged my companit on 17 Dec, 2013 it has been more than 02 months I have not heard anything from you.

This is to bring in your kind notice that I had sent my laptop on 28 Nov, 2013 to Hyatt Amritsar “Adjoining Alpha one City Center, MBM Farms, G.T. Road, Amritsar 143001 from Corporate Edge, Level 20, Tower C, DLF Phase III however they have received the laptop in a broken condition whilst sending it was all in a perfect condition.
Kindly get my laptop repair at the earliest.


Kindly respond & take preventive measure to relpalce my laptop orelse I will have drag this matter to consumer court, also I will put the complaint in social media. I have the copy of receipt & picture.
below are the required details:-

• Description of the Parcel: Compaq Laptop
• MODEL NO: Compaq 510
• Value: Approximately INR 34000
• Destination Address: Mr. Preetkamal Singh
Hyatt Amritsar
Adj Alpha One mall, GT Road, Amritsar.143001
T: +[protected]
• Contact Number: +91 [protected]

Best Regards,

Amit

Hi Sir,
I had to send a parcel to my sister and it needs to be reached in 2 days.
So i went to DTDC courier office in Banglore(Hulimavu/Madiwala/BF-902) on Feb 11, they told me that if i pay 150 rupees for speed courier it will reach second day evening to the destination so i paid the same.but its been 4 days still the parcel not reached the destination.

based on the consinment track information i callled each and every phone numbers available then i came to know that from Hyderabad mistakenly it went to Nizamabad and and again returned to Hyderabad, from there today they will send to Karimnagar and from there to Manchiryal.

No one is taking responsibility that its delayed and i lost the purpose of sending the pacel as it was not delivered on time.

I called to following number and no one is taking responsible steps to deliver the parcle atleast today eod
[protected] - nizamabad dtdtc
[protected] - hyd dtdc office
[protected] - hyd dtdc office(he suggested me to talk to his manager Rahman)
[protected]-hyd dtdc office-Rahman

Here is the details of the courier:

Consignment No: V15902683
Sender Name: Srikanth
Sender mob no: [protected]
Origion : Banglore
Destination: Manchiriel

Please take necessary steps so that DTDC wont do same things again to other users.

Thank you.
Regards,
Srikanth.

My Wife had sent a pair of earphones, A sweatshirt and a box of sweets through DTDC Courier from Ghaziabad to Bangalore. When the box was received only sweatshirt was there, rest of the things were missing. DTDC has even put thieves and thugs to shame. No action has been taken till now. Talk of a national courier service. Courier Code: Z12776178

This one is against Bangalore DTDC courier service. I ordered something from ebay and it was sent through DTDC, the order reached Bangalore DTDC on Feb 4 as I could make out from the order tracking in their website. Nothing happened till Feb 6 so i contacted them via email, and DTDC branch manager replied for that instructing one DTDC staff to ensure delivery. On February 7 the status in website was changed to "Shipment Returned due to PARTY NOT AVLBLE TRY TOMMOROW". And the branch manager emailed me saying that the consignment is lying in Madiwala, they tried delivering it but receiver was not available. This they did without even trying to contact the addressee. I had mentioned the correct address with the mobile phone number and no one tried to contact. When I tried contacting them on call, initially no one was responding properly as to what happened to the shipment. Then later one of their staff informed that the shipment is sent back to origin on Feb 7. I tried contacting DTDC but no one showed up, actually no one was bothered to reply. This is very unprofessional behaviour from DTDC staff. I am 100% sure that they never tried conatcting the receiver. Hope no one has to go through such issues and I recommend not to use DTDC. Thanks, Anand