DTDC Courier & Cargo Complaints & Reviews

AWBN I00969918 was delivered with the service of pay on delivery. Our customer also confirmed us of handling over the CHEQUE payment against the INVOICE to the DTDC courier delivery boy. DTDC also has confirmed us the collection of CHEQUE.

But DTDC yet to get us delivery of the CHEQUE received from our CUSTOMER. It’s a paid service and DTDC has failed in executing the paid service contract in time. We have experienced DTDC (habitual of delay) practice monopoly and intentional delays in delivery in the recent past as well. Also the complaint redressal mechanism is very poor.

We have other service providers in line, we can go to the extent of lodging complaints (sue) against the poor service and intentionally holding our business. We expect DTDC concerned people to get us back soon.

I had booked a shipment No. P26922978 from Pune to Mumbai on 20/03/2014 containing an envelope, consignee Indian Hotels Co.Ltd., Mandlik House,
Mandlik Road, Colaba,
MUMBAI – 400 001. which was delivered on 30/03/2014.

Normally it takes max. 2 days for delivery. It took 10 days for delivery, causing lot of inconvenience and monetary loss..

The Perungudi DTDC Branch never delivers the parcels properly. They always call to their office and ask the receiver to collect the item. Even then, the receiver has to visit the store a number of times before actually getting hold of the item. The communication is very poor and non-cooperation is done with the customers to the extreme point.

Hi Team, I have ordered an item online in printland.in and they dispatched me the item through the worst and sick DTDC courier service. The transit was sent on 26-March and returned back to origin which is mistake by two stupid offices Dindugal and Theni. Where they failed to call the customer before sending it to Origin and moreover their response is very poor. Please dont use this stupid courier service which delayed my transit and returned it to origin by marking it as address not found and sent it back to origin.

Dear Sir, This is really getting pathetic service from DTDC, it's been almost 15 days and no response from any one. As a final hope I am mailing to you, Hope it would get resolved or please send me my documents, it contains my fathers medical bills of more than a lakh rupees. yesterday I been to their office in liberty and the madam there assured me that it would be sent today max by 1pm, but still the status is not known. for reference : below is the complete email thread Hope you would resolve the situation soon. Regards, Rajnikanth [protected] --- On Thu, 4/3/14, css.[protected]@dtdc.com <css.[protected]@dtdc.com> wrote: > From: css.[protected]@dtdc.com <css.[protected]@dtdc.com> > Subject: H[protected] CONTENTS MEDICAL BILLS ) > To: "CM.Tirupathi" <cm.[protected]@dtdc.com>, "KRISHNAMURTHY(HF014) RFAB" <[protected]@dtdc.com> > Cc: [protected]@yahoo.com > Date: Thursday, April 3, 2014, 5:45 PM > > > > > > > > Dear Mr Vinay. > > As discussed...pls > ensure the delivery on > tomorrow before 1 pm, > > C/nee > Add., > Chief > Engineer., > Telugu Ganga > project & > GNSS., > opp SV Medical > College > Tirupathi.-517507., > chittor. > > > Thanx & > Regards, > Latha, > > --- On Sat, 3/29/14, koride rajnikanth <[protected]@yahoo.com> wrote: > From: koride rajnikanth <[protected]@yahoo.com> > Subject: Re: H26516582: Customer complaint > To: "[protected]@yahoo.com" <[protected]@yahoo.com>, "CSS.[protected]@dtdc.com" <CSS.[protected]@dtdc.com>, "cm.[protected]@dtdc.com" <cm.[protected]@dtdc.com>, "[protected]@dtdc.com" <[protected]@dtdc.com> > Cc: "branchhyd.[protected]@dtdc.com" <branchhyd.[protected]@dtdc.com>, "[protected]@dtdc.com" <[protected]@dtdc.com>, "[protected]@dtdc.com" <[protected]@dtdc.com> > Date: Saturday, March 29, 2014, 2:31 PM > Dear Sir, > For your convenience below is the address in > tirupati > To > CHIEF ENGINEER > > TGP & GNSS > > OPP S.V.MEDICAL COLLEGE > > TIRUPATI - 517507 > > CHITTOR > Hope this would help in delivering. > Sent > from Yahoo Mail on Android > > > > > > > > > From: > > [protected]@yahoo.com > <[protected]@yahoo.com>; > > > > To: > > [protected]@yahoo.com > <[protected]@yahoo.com>; CSS.[protected]@dtdc.com > <CSS.[protected]@dtdc.com>; cm.[protected]@dtdc.com > <cm.[protected]@dtdc.com>; [protected]@dtdc.com > <[protected]@dtdc.com>; > > > > Cc: > > branchhyd.[protected]@dtdc.com > <branchhyd.[protected]@dtdc.com>; [protected]@dtdc.com > <[protected]@dtdc.com>; [protected]@dtdc.com > <[protected]@dtdc.com>; > > > > Subject: > > Re: H26516582: Customer > complaint > > > Sent: > > Sat, Mar 29, 2014 8:05:55 AM > > > > > > > > > Dear Sir, > Still waiting, if you cannot deliver the > document please hand over it back to me, > on 18th march I sent an ordinary registerd post > to the same address, I got the acknowledgement too this > week. ... I used dtdc so that I will be able to track online > rather than going to post office ... you guys are making > me loose faith on DTDC. > Hope you would resolve the situation earlier, > or as informed if you give me the document back to my > hyderabad address I'll pay the difference amount > Rajnikanth s/o umakanth > > H.no 3-12-54/b > > Ganeshnagar colony > > Ramanthapur > > Hyderabad > > [protected] > Regards, > > Rajnikanth > Sent > from Yahoo Mail on Android > >

I Dispatch Rs.7000 Product to DTDC Bikaner Branch To Orissa, Tracking Not update in 5 days so i Request to Agent For this, He Forward request to State Office jaipur, After this Document Reached Bhuwneshver in 2 Hours (As per net) And Showing Hold Due To Empty Box, I know All is Fraud And They Update False, Still No any Response From The Company And i Forget my Parcel...Very Bad, some Unprofessional people Give Loss To Customer And DTDC Ignore ! if We Send Anything By DTDC No one is Responsible this All is Out When Any Problem Appear Otherwise Everything is Fine.

Vikram
Mob.[protected]
[protected]@rediffmail.com

Regarding consignment number G90075124,
I Paid full advance for my bike (passion pro) to be delivered from '' Toranagallu( bellary, karnataka)'' DTDC branch to ''steel plant township, ukkunagram, visakhapatnam'' . The bike was received on 15th march in covered condition but when the cover was removed, it was found in strangely damaged condition . There was a hole on the Tail Panel which is rear wheel upside part .There are also lots of scratches on the front light body parts and near the seat area where the big hole appears, which clearly indicates how roughly and carelessly they have handled my courier.I also left 2 litres of petrol in my bike which gone to zero when received.
This was my first bike purchased and look what DTDC has done to my bike.
I called customer service, but nobody received the call.Then i called the person from that toranagallu branch who replied that they had sent the courier in good condition to the visakhapatnam members of their chain, hence they can't do anything and told they can't do anything in such unusual cases.But why should I suffer like this? Who will take the responsibility and why should I pay for the damage which they have caused ?
This is the worst Courier Service I have come across in my life. Please help

Consignment Number is G90075124
ban45.[protected]@gmail.com, mob no: [protected]

Let me update about my consignment. Your team members are saying that it has been missed.Remember it was extremely urgent stuff for me since my important data are with them If it will missed then I will not tolerate any of you if you have not ability to do business then why you all are in this field I will take legal action against you mean while your team member from Indore contact no [protected] was assuring me that it will deliver soon and supposed to mail me but he neither mail nor accepting my call even. I don't know whatever you are doing but I want my stuff at any cost. Abhishek [protected]

I had sent items packed in 5 boxes from Mangalore DTDC to Imphal on 4th March'14. I have been trying to escalate this to DTDC but there is no escalation matrix as their customer care numbers are fraud. None is taking responsible for my consignment. Lately, Rajesh from DTDC Mangalore called me and informed that one of the boxes is missing. It was weird that he expected me to be happy when a box is missing. I have decided not to collect my items until they deliver all the boxes. I am prepared to file a case against DTDC, no matter what.

hello this rahul . we are using your services, but we fount that your staff and branch offices are not interest to give proper answer and reply. they did not rev. our call also. and our courier is still not delivered to the address. please do need full. this this CLIENT request. tracking is A28167725, SENDING DATE - 25/03/2014, ADDRES - MISS ARNAVI CHETTRI - C/O RAJ KUMARI CHETTRI, DOW HILL ROAD, NEAR TELEPHONE EXCHANGE, KURSEONG, DIST - DARJILING, PIN- 734204. PLEASE PROCEED FAST. REGARDS RAHUL BAROT BDO(IBEES - INSTITUTE)

Dear Concern,

Online shopping on Bluegape.com order placed on dated 17.03.2014 and sent through Priority Air on Sun, Mar, 23, 2014 a Tracking ID - X06608308. But still not received delivery till yet.
Arrange to delivery as soon as possible.

Thanks & Regards,
Bijaya Kumar Mohanty
+91-[protected]

I'm very upset why I believed on DTDC .I had sent 12kg bag with new born special items, clothes, purses, wrist watches, baby belt, baby gym, some toys many more precious and costly items on 25th June from Birmingham office as consignment no. N94629729 on Jammu address but they forward it to Jalandhar even I gave the correct address and phone numbers but still my bag is not deliver to its destination . We tracked on Internet many times but shows forward to Jalandhar .. We have phoned to everyone like Jadvinder tiwana, area manager London Mr Anil he spoke very rude to me, area manager Suriender dagar, Amit jaffery, viraj Aabid at Srinagar, Kuldeep at Chandigarh, Abishek, any many more but nobody help us now they don't attend our phones . Pls if anybody help us we are very grateful to him. If need any help from us like bag's pics etc and I'm ready to pay fees for it . Thank you

I was supposed to receive 1 parcel from Snap Deal (Jesper Infotech Delhi), last week. My DTDC Ack No is X05104128, the same had received in DTDC Nedumangad Franchisee on 20th March. But i didn't received any call or information from their side. The main thing is that the supposed receiving address was only 300meters from DTDC franchisee office. Today i went to DTDC Franchise, the owner of the same Mrs. Bindhu treated me in a very bad manner and she is telling me to case a file aganist DTDC an further she will look out. This is very pathetic and shame to DTDC. This is not the first time am dealing with courier service.Any how i want to file a case aganist this franchisee and let them know whats the value of a customer. Details: Saju.M Vrindavan Pazhavadi Street Nedumangad PO Trivandrum [protected]/[protected]/[protected] Franchisee details: DTDC Nedumangad owner: Mrs. Bindhu Franchisee Code: OF741

On 18th of march 2014 I have sent an Important item from an Government Bank which was supposed to reach an address in Bolpur West Bengal. The package was sent from DTDC Mukarampura Karimnagar Andhra Pradesh. I was told it will take maximum of 4 days to reach the destination. But on 24th of March 2014 when I enquired about my package it was not yet delivered and it was showing as Wrong Address whereas in the same address I have sent 2 more package before. Then how did those 2 packages which I have sent before reached the same address.? It was really a horrible experience with DTDC. I am thinking of sending any more couriers with DTDC.

Hello stupid DTDC Team, Its very sad to say that even after paying the charges you the DTDC team cant deliver the parcel. I had sent one complementary gift during the time of Diwali consisting of sweets. And I have spent on phone calls till date more than the value of the parcel .The ultimate answer I am getting from you all is "sorry its cant trackable and its lost". Horrible this is. I think DTDC is the worst courier company I have ever seen and now I would like to share this bad experience with everybody. Please dont go for DTDC. They are the cheaters and shameless fellows. And I will definitely spread this with as much as people I can.

Courier with tracking no: Z16446149 says it is delivered and received by A Acharya, Mobile no [protected]. This is not my number and I haven't received anything yet. I called customer care and I heard all lines are busy for 20 minutes. Can you please tell me what's going on here? I called DTDC today morning asking them to provide the person's mobile number who is going to deliver me the courier. But DTDC said that they cant provide me such information but it will be delivered by today. Now it says delivered and I haven't received anything. My name is Arijit Acharya My mobile number is [protected]

Complain about DTDC courier
I had sent one small packet of homeopathic medicines at following address to Goa, on 04. 03. 2014
Vernon Perira, c/o Savio Ribeira, H. No.- 1/27 A, Grande Morodo, Saligao Bardez, Goa-403511
Cell No.- [protected], [protected]
Tracking No. is Z14893261
The address of the courier is as given below.
Mr. Arvind Kumar, Branch Manager, DTDC Courier and Cargo Ltd., Shop No.- 7, Babuji Market, Rampur Jagir Beta-I, Greater Noida 201306
Mob.- [protected], E-mail: greaternoida1.[protected]@fr.dtdc.com
The area manager is Mr. Naveen located at Noida. His mobile No. is [protected].
I traced through tracking number and I was told that address is wrong and could not be delivered. I confirmed the address of delivery location and it is correct. They did not contact at mobile numbers about the address. They did not even contact me. To my surprise the packet was returned back. In fact, this packet was to be taken to CANADA by somebody who had come to Goa. The cost of medicine was Rs. 5000/- (Five Thousands). I have not received it back, so far and now it becomes useless for me. My points are following.
(1) Address is correct and it was the duty of courier to serve it, properly.
(2) Why the contact was not done on mobile. Even I was not contacted.
(3) The medicine could not go to CANADA and this will be waste now. The courier should beer the loss.
However, the courier has not reached back to me so far.
Kindly look into the matter. Couriers are during ‘Manmani’.
Sender’s Address:
SATISH CHAND
C-703, Ashiana Orchids
Sector- Gamma-II,
Greater Noida
Mob.- [protected]

Dear sir. I have ordered an HTC Mobile Flip Cover through Ebay seller which has to be delivered to me from DTDC before 18 th -feb-14. I Have already Paid for that through Internet Banking while Ordering But its already one Month's ago. I didn't get that parcel. Pleas take step and arrange the Delivery to me. Purchasing Details are mention Below DTDC AWB No.-Z14853753 Date 10-02-14 Regards Maneshkumar S [protected] Kollam Dist. Kerala

Till the date you compensate for insulting me and providing pityful services!! Somebody please help me reach DTDC CEO. I will anyway find and write to him. If you can help it would be very helpful. Thanks. Tracking No: H26681753 Origin 500 034 Destination 500 034 I gave the letter on 13th March 12 pm at Road no 9 Banjara Hills. A lady promised that it would be delivered by 14th morning. I asked her the need of doing express courier or above. She assured me that there is no need. The next day i realized that it was not delivered. I called to all no:s given in the website. Only to find that they are not answered.Then i went to Road No 9 and asked the lady who was there with her boy friend. She gave me so many nos and asked me to call!! (As if its my fault) I called many people and all of them assured to call me back with details. But none did... When ever i called back, they conveniently avoided my call! Then i requested that lady to let me know the status before she leaves for the day. Like other DTDC employees she also said yes. I think its DTDC style to give assurances and promises and do cheating.!! A customer service role model organization, i assume! I am trying to be so refined here.Most irritating was the reason they gave me "Sir we misplaced it. Will find and deliver soon." Even now, after 55 hrs, the status is still not rxd. There is no means to find the CEO or higher up id through their website. May be they are all scared!!I am writing here as it was very important document to me. Now i need compensation for the time i wasted, for screwing up my application, making my life horrible.You will find my contact details when you trace the tracking id. I am waiting to hear from your higher ups. I want to know what they know about their vision and mission statements.!!!

My dad had booked a parcel via DTDC, Jamshedpur bearing below details. CN NO. K69295291, Dispatched on 28-Feb-2014. Contents - Cloths Value - Rs. 4700 DTDC website shows that the parcel has been delivered on 7th Mar, but I never received it. I've been following up with the branch manager, Ram Patel of Bommsandra branch for last 7 days. They keep requesting for more time, but with no resolution at all. I've been trying to call the Customer Care of the company at 33004444, but no one answers the call even after being on line for more than 30 mins. I've visited the Bommsandra branch, three times in last week, but the staff is non responsive. Please help to recover the shipment. Mohit Dodrajka FLat# 201, Passion Elite - 1, VInayaka Nagar, Dodda Thogur, Electronic City Phase 1, Banaglore 560100 Mo. [protected]