DTDC Courier & Cargo Complaints & Reviews

I'm very upset why I believed on DTDC .I had sent 12kg bag with new born special items, clothes, purses, wrist watches, baby belt, baby gym, some toys many more precious and costly items on 25th June from Birmingham office as consignment no. N94629729 on Jammu address but they forward it to Jalandhar even I gave the correct address and phone numbers but still my bag is not deliver to its destination . We tracked on Internet many times but shows forward to Jalandhar .. We have phoned to everyone like Jadvinder tiwana, area manager London Mr Anil he spoke very rude to me, area manager Suriender dagar, Amit jaffery, viraj Aabid at Srinagar, Kuldeep at Chandigarh, Abishek, any many more but nobody help us now they don't attend our phones . Pls if anybody help us we are very grateful to him. If need any help from us like bag's pics etc and I'm ready to pay fees for it . Thank you

I was supposed to receive 1 parcel from Snap Deal (Jesper Infotech Delhi), last week. My DTDC Ack No is X05104128, the same had received in DTDC Nedumangad Franchisee on 20th March. But i didn't received any call or information from their side. The main thing is that the supposed receiving address was only 300meters from DTDC franchisee office. Today i went to DTDC Franchise, the owner of the same Mrs. Bindhu treated me in a very bad manner and she is telling me to case a file aganist DTDC an further she will look out. This is very pathetic and shame to DTDC. This is not the first time am dealing with courier service.Any how i want to file a case aganist this franchisee and let them know whats the value of a customer. Details: Saju.M Vrindavan Pazhavadi Street Nedumangad PO Trivandrum [protected]/[protected]/[protected] Franchisee details: DTDC Nedumangad owner: Mrs. Bindhu Franchisee Code: OF741

On 18th of march 2014 I have sent an Important item from an Government Bank which was supposed to reach an address in Bolpur West Bengal. The package was sent from DTDC Mukarampura Karimnagar Andhra Pradesh. I was told it will take maximum of 4 days to reach the destination. But on 24th of March 2014 when I enquired about my package it was not yet delivered and it was showing as Wrong Address whereas in the same address I have sent 2 more package before. Then how did those 2 packages which I have sent before reached the same address.? It was really a horrible experience with DTDC. I am thinking of sending any more couriers with DTDC.

Hello stupid DTDC Team, Its very sad to say that even after paying the charges you the DTDC team cant deliver the parcel. I had sent one complementary gift during the time of Diwali consisting of sweets. And I have spent on phone calls till date more than the value of the parcel .The ultimate answer I am getting from you all is "sorry its cant trackable and its lost". Horrible this is. I think DTDC is the worst courier company I have ever seen and now I would like to share this bad experience with everybody. Please dont go for DTDC. They are the cheaters and shameless fellows. And I will definitely spread this with as much as people I can.

Courier with tracking no: Z16446149 says it is delivered and received by A Acharya, Mobile no [protected]. This is not my number and I haven't received anything yet. I called customer care and I heard all lines are busy for 20 minutes. Can you please tell me what's going on here? I called DTDC today morning asking them to provide the person's mobile number who is going to deliver me the courier. But DTDC said that they cant provide me such information but it will be delivered by today. Now it says delivered and I haven't received anything. My name is Arijit Acharya My mobile number is [protected]

Complain about DTDC courier
I had sent one small packet of homeopathic medicines at following address to Goa, on 04. 03. 2014
Vernon Perira, c/o Savio Ribeira, H. No.- 1/27 A, Grande Morodo, Saligao Bardez, Goa-403511
Cell No.- [protected], [protected]
Tracking No. is Z14893261
The address of the courier is as given below.
Mr. Arvind Kumar, Branch Manager, DTDC Courier and Cargo Ltd., Shop No.- 7, Babuji Market, Rampur Jagir Beta-I, Greater Noida 201306
Mob.- [protected], E-mail: greaternoida1.[protected]@fr.dtdc.com
The area manager is Mr. Naveen located at Noida. His mobile No. is [protected].
I traced through tracking number and I was told that address is wrong and could not be delivered. I confirmed the address of delivery location and it is correct. They did not contact at mobile numbers about the address. They did not even contact me. To my surprise the packet was returned back. In fact, this packet was to be taken to CANADA by somebody who had come to Goa. The cost of medicine was Rs. 5000/- (Five Thousands). I have not received it back, so far and now it becomes useless for me. My points are following.
(1) Address is correct and it was the duty of courier to serve it, properly.
(2) Why the contact was not done on mobile. Even I was not contacted.
(3) The medicine could not go to CANADA and this will be waste now. The courier should beer the loss.
However, the courier has not reached back to me so far.
Kindly look into the matter. Couriers are during ‘Manmani’.
Sender’s Address:
SATISH CHAND
C-703, Ashiana Orchids
Sector- Gamma-II,
Greater Noida
Mob.- [protected]

Dear sir. I have ordered an HTC Mobile Flip Cover through Ebay seller which has to be delivered to me from DTDC before 18 th -feb-14. I Have already Paid for that through Internet Banking while Ordering But its already one Month's ago. I didn't get that parcel. Pleas take step and arrange the Delivery to me. Purchasing Details are mention Below DTDC AWB No.-Z14853753 Date 10-02-14 Regards Maneshkumar S [protected] Kollam Dist. Kerala

Till the date you compensate for insulting me and providing pityful services!! Somebody please help me reach DTDC CEO. I will anyway find and write to him. If you can help it would be very helpful. Thanks. Tracking No: H26681753 Origin 500 034 Destination 500 034 I gave the letter on 13th March 12 pm at Road no 9 Banjara Hills. A lady promised that it would be delivered by 14th morning. I asked her the need of doing express courier or above. She assured me that there is no need. The next day i realized that it was not delivered. I called to all no:s given in the website. Only to find that they are not answered.Then i went to Road No 9 and asked the lady who was there with her boy friend. She gave me so many nos and asked me to call!! (As if its my fault) I called many people and all of them assured to call me back with details. But none did... When ever i called back, they conveniently avoided my call! Then i requested that lady to let me know the status before she leaves for the day. Like other DTDC employees she also said yes. I think its DTDC style to give assurances and promises and do cheating.!! A customer service role model organization, i assume! I am trying to be so refined here.Most irritating was the reason they gave me "Sir we misplaced it. Will find and deliver soon." Even now, after 55 hrs, the status is still not rxd. There is no means to find the CEO or higher up id through their website. May be they are all scared!!I am writing here as it was very important document to me. Now i need compensation for the time i wasted, for screwing up my application, making my life horrible.You will find my contact details when you trace the tracking id. I am waiting to hear from your higher ups. I want to know what they know about their vision and mission statements.!!!

My dad had booked a parcel via DTDC, Jamshedpur bearing below details. CN NO. K69295291, Dispatched on 28-Feb-2014. Contents - Cloths Value - Rs. 4700 DTDC website shows that the parcel has been delivered on 7th Mar, but I never received it. I've been following up with the branch manager, Ram Patel of Bommsandra branch for last 7 days. They keep requesting for more time, but with no resolution at all. I've been trying to call the Customer Care of the company at 33004444, but no one answers the call even after being on line for more than 30 mins. I've visited the Bommsandra branch, three times in last week, but the staff is non responsive. Please help to recover the shipment. Mohit Dodrajka FLat# 201, Passion Elite - 1, VInayaka Nagar, Dodda Thogur, Electronic City Phase 1, Banaglore 560100 Mo. [protected]

Dear Sir/Ma'am, Our office is in Delhi okhla industrial area Phase 1 . Our address is B-184, DDA shed, Okhla Industrial Area, Phase 1, New Delhi - 20, Shop is illegally constructed and the shop owner is always drunk and creats vulgar activities every time . He use to fight with the customers who come to his shop .He allows few of his friends to drink alcohol, due to this our area is always having bad smell of alcohol, PLease do something to stope all these .

I have ordered an pendrive through snapdeal.com which has to be delevered to me by DTDC on/upto 26th feb 2014.
I have already paid for that through internet banking while ordering, but its already 15 days passed but I didn't get the parcel and in the dtdc.com website its showing that my parcel is already delivered. But I had not received the parcel yet. I have called them many times but didn't get any result.

ORDER DETAILS:
order id: [protected]
tracking id: X05101688

Chandan Barai
ph no.:[protected]

D[protected] I got email saying that my shipment is damage and they give me list of items which i need to confirm. My problem is i have 150 items (All Cloths, Purses, Baby Toys and Cloths). I don't remember as its huge quantity. I am asking them to repack items as send it to address, so i can call my brother and reconfirm each and every item, if this are missing i am sure DTDC will not do anything for same. so i am asking them to refund 2.5K what they charge me for shipment as they have not able to delivery parcel in good

This is in reference to the parcel D13659527 sent from gurgaon to Kolkata on 27th feb 2014 which was received on 6th march 2014. The weight at gurgaon was 5 kg and the received parcel weight was 3.9 kg. ( this weight was cross checked at dtdc VIP rd office)

The parcel was packed with a drycleaner poly bag with 2 knots on 2 sides and was told by amrit raj who collected from my residence tht he wud further pack it with bubble and label it at his office as he was in a hurry. (I hv the SMS proof of the same)

It just happened tht I was in Kolkata when this parcel was received. When lifted the parcel it looked light and I immediately took the weight and found to be less. And as the parcel was packed with clear shrink poly sheet I cud see tht the bottom tape was torn and one of the knots tht was done by me was missing.

I took the parcel at dtdc VIP rd office and opened the shrink pack ( tht was put by dtdc person) in front of them to show tht the inside packing has been tampered. The video of the same has been taken.

The items missing are 1 kg of branded dry fruit tht was in a beautiful bag 100 gm of Gathia snacks.

The approximate cost of the dry fruit with the bag is Rs. 1200/-.

Do let me knw how many loss will be compensated.

Also I am very upset Amrit raj avoided picking my phone on 7th march 2014 (7 missed calls) When called up from Kolkata lan line no. Then his cell was picked by someone else and was told tht once the parcel is received they hv no legal bounding and I can do whatever I can.

When we contacted dtdc new alipore office we were told tht we shud make the complaint at dtdc VIP head office. And when we reached there and explained the entire story we were told tht they can't do anything and I shud make the complaint at gurgaon office. And when we were adamant tht we won't leave until the complaint is taken then the lady called customer care rep Smita who heard our story and assured the complaint wud be processed and action wud be taken.

Hoping that justice wud be done.

Thanx n rgds/ Kanupriya

A consignment was booked from Bangalore to Kolkata in DTDC courier on 7th march 2014 [Friday] But I did not get it till 10th march 2014 [Monday]. I went to the nearest Franchisee under M/s Rita Roy Choudhury at Ashok Nagar Park, Tolly Gunge, Kolkata 40 with Franchisee No - KF1764. There the owner told that the courier boy went to deliver but the house was closed at 3.30 pm While I was at home that time. The delivery boy returned from the main gate only as it was closed from inside. Neither he bothered to call my name nor he gave me a call over the phone. The Franchisee owner told me that the delivery boy is one of their finest staff. He would either deliver that the next day. I said I would pick it up myself from the office. The next day 11 March 2014 [Tuesday], somebody banged my door recklessly & shouted my surname "who is this ...". My friend opened the door & he started shouting at him & then I interfered. He started pointing finger at me & shouted "Who is this, you dont have bell at your house, You dont know how to write a address and all". I said you are a delivery boy, how could you talk like this, I will complaint against you". He said "My Name is BABU SONA, complain to whomever you want & I am not going to deliver the letter to you, I will return it back by saying door closed." I went downstairs to go to the franchisee office to complain but he also went down and aggregated a crowd over there & there was a messed up scene there. I went to the office & when I told all this to the owner & asked him to call the delivery boy. He did so but there also in front of his master the delivery boy was behaving the same way. There he added "I am a local & you have come from outside, you dont know what I can do." I said I'll complain it to your higher authorities. He said "Do whatever you want". Then the owner interfered & asked him to give me the letter but he refused. When the Owner insisted a lot then only he bothered to give me the letter. Now the question is why should I choose DTDC and not other local courier services. They provide a better customer service with respect. If they dont find an address they call on the given number to ask & deliver. But here in DTDC after paying a premium amount also I didnt get a call or any other service. Rather I was insulted infront of hundreds of people. Thank You!

Hello Team,
I sent a courier packect(Z[protected] from noida to
gurgaon on 4th march 2014.This packet is not delivered yet.The last
updated status of the courier is showing-

Wed, Mar 05, 2014
Processed & Dispatched from DTDC Facility NOIDA - PHASE 3 BRANCH, NOIDA12:22 AM
Arrived at DTDC Facility DELHI LOCAL LOAD PROCESSING CENTRE, DELHI02:17 AM

The packet is in Delhi DTDC office from March 05, 2014.I am really very
disapponted with your service and at the same time i request you to pls
dispatch the courier to Gurgaon as it is very important.And please send
me the status of the packet as soon as possible. I am also sending you
the delivery address.

Address-
Mr. Sandeep Manglik,
Copal Partners India Pvt Ltd.6th Floor,
Vatika Attrium, Golf Course Road near HDFC Bank,
Sector 53, gurgaon,
Pin- 122002
Please do Reply.

Thanks & Regards-
Simmi Das

Hi Consumer Complaint team, I booked 2 parcels with FAKE courier company DTDC on 3rd March, 2014 to Jamshedpur and New Delhi. Delhi parcel was received by family on 5th march, however Jamshedpur parcel (Tracking Number: B[protected] has not been delivered yet. I went to their office to check the status since they never pick phone calls. There was a lady PUSHPA([protected]) and her office address (150, Nagawarapallaya, CV Raman Nagar, Bangalore-560093) gave me ANAND's number, I think this guy belongs to some local gang since he was talking so badly and harshly. After that also after making so many calls and visits, all was in Vain. Finally, I called to their customer care department there customer executive asked me to pick my package from some Whitefield office. I asked why cant you return to my address or deliver to the address mentioned. Later, she agreed that she will deliver this time to booking office from where I can collect. When I went to booking office again, that Lady pushpa asked me that she has no information about this and I have to check myself for my package. I asked her for some support but she denied it. Next day, she said I need to pay 5000rs if I want my package return or I should forget my package which was really shocking. Later, I had a work with Devyani (Whitefield office- [protected]), he told that since there was liquid content in the parcel, Airport authority has denied to transfer this parcel and I should ask Pushpa to get my parcel. They said package has been taken by AIR Cargo officials and I will get my parcel back as they will not deliver it to Jamshedpur. Afterwards, Pushpa and Devyani were in a conference call and I am not sure what they talking about as it was Forign language for me (Kannada). And then both of them disconnected their phone. Now i m trying to reach both these people and their phones are constantly switch off. I feel this is a big Scam As I have seen many complaints regarding DTDC on your website only. Now please sir help me to get my courier return along with my courier charges and apology letter for all humiliation and harassment. Regards, Tarun [protected]

Hi Consumer Complaint team, I booked 2 parcels with FAKE courier company DTDC on 3rd March, 2014 to Jamshedpur and New Delhi. Delhi parcel was received by family on 5th march, however Jamshedpur parcel (Tracking Number: B[protected] has not been delivered yet. I went to their office to check the status since they never pick phone calls. There was a lady PUSHPA([protected]) and her office address (150, Nagawarapallaya, CV Raman Nagar, Bangalore-560093) gave me ANAND's number, i think this guy belongs to some local gang since he was talking so badly and harshly. After that also after making so many calls and visits, all was in Vain. Finally, I called to their customer care department there customer exective asked me to pick my package from some Whitefiled office. I asked why cant you return to my address or deliver to the address mentioned. Later, she agreed that she will deliver this time to booking office from where I can collect. When I went to booking office again, that Lady pushpa asked me that she has no information about this and I have to check myself for my package. I asked her for some support but she denied it. Next day, she said I need to pay 5000rs if I want my package return or I should forget my package which was really shocking. Later, I had a work with Devyani (Whitefield office- [protected]), he told that since there was liquid content in the parcel, Airport authority has denied to transfer this parcel and I should ask Pushpa to get my parcel. They said package has been taken by AIR Cargo officials and i will get my parcel back as they will not deliver it to Jamshedpur. Afterwards, Pushpa and Devyani were in a conference call and I am not sure what they talking about as it was Forign language for me (Kannada). and then both of them disconnected their phone. Now i m trying to reach both these people and their phones are constantly switch off. I feel this is a big Scam As I have seen many complaints regarding DTDC on your website only. Now please sir help me to get my courier return along with my courier charges and apology letter for all humilation and harrasment. Regards, Tarun [protected]

Dear sir This is bring it to your notice that the consignment bearing no: M03878963 booked on 4/3/2014 from THANE to MADURAI in Tamilnadu has yet to be delivered. Many a calls to your one india no 33004444 has been an utter failure as even after a wait of 10-12 minutes, the call got disconnected automatically. Even SMSs sent to your assigned [protected] for tracking has not yielded any response yet. After paying Rs.180 for the consignment & waiting for more than 7 days does not augur well for your proclaimed services. Dear Mr.Akshay I have already provided my delivery address in my earlier mail as given below. N.RAJAGOPALAN( f/o-R.kumar) PLOT NO :5, II STREET PANDYAN NAGAR A-KOSAKULAM ANAIYUR POST MADURAI-625017 MOB: [protected] Now this evening, someone from Madurai customer care [protected] called on my father’s no & told him to come to P & T NAGAR branch of your office to collect the said consignment as they don’t have delivery in the place marked in the address. My father who is nursing illness & 76 years old is certainly not in a position to visit the place to collect the consignment which again has only medicines sent from MUMBAI.

Sir I Sudhanshu tripathi doctor by profession had courier my books and bike from Narhe Pune to Bhayandar East Thane on 01/03/2014 and as of now I didn't received my courier ie till 10/03/2014.Sir I was told by that person from where I booked this courier in Narhe, Pune that I will be receiving this in Mumbai in 3-4 (max) days and after this time span when I called him he said that I will receive courier in evening or next day morning and this continued for next 5-6 days. Sir I am really fed up with this, it is the worst thing I have seen coz the distance between Mumbai and Pune is just 140 km .Sir it is my sincere request to please look into this matter coz I courier all my books and came home hoping that I will receive my books on time so that I can prepare for my exams which is in april .Sir please do something in this matter as soon as pssible .
Courier consignment no: G90043294
My contact no:[protected]
Email: [protected]@gmail.com

DTDC though been in courier business for 24 years has never realized that courier is a service and It's the worst in customer service. I, student at IIM Calcutta booked my courier on 1st March 2014, paying Rs.1408, with consignment no. D16240805, to Nandyal (518501) as destiny location. The dtdc guys at Nandyal called me on 5th March, asking me to pick my courier myself, and the lame reason they gave is that they can't find the house no.'s, and after asking them to deliver at the popular location, they hang up the phone and hasn't delivered till now. Now they aren't lifting the call too and the worst part is that their customer service also doesn't lift the phone, it costed me Rs.30 to wait in line, but never got connected to the CCE. I am booking Cheating case with complaints, that they didn't live upto their promise of 5 days delivery and also didn't live upto their promise of home delivery. Adding upto cheating is their worst website which don't even accept the feedback, wonder how much of stress these guys have been causing to the lakhs of customers. They should be banned totally in India for they are not service providers, they are Dadas. If i had to pick myself, i could have booked the courier by rail parcel which would have costed me only 800 and i paid 600 extra, for the service not for their dadagiri.The DTDC head office people should be contacted, and should be told that they should take care of their service, not just in cities but also in towns. To the matter of fact they should take care of their service, everywhere they are present. They should be told that Nandyal DTDC courier guys are not delivering their parcels and hence should either employ the guys who will deliver or remove their service, as they are not living upto their Desk to Desk courier. The guys here are holding up the parcels without not delivering and expecting the customers to pick their parcels themselves. Nandyal DTDC guys should deliver my parcel urgently as they have been holding it for 3 days in their store room. Also Govt. should see that DTDC guys have some redressal mechanism as they don't have one, since customer service is just fake which never lifts the phone and their website doesn't accept any feedback.