DTDC Courier & Cargo Complaints & Reviews

I had ordered ray-ban sunglasses From Myntra.com. Returned it by DTDC since I found my lost sunglasses by the time these arrived. But Myntra is now saying that they did not receive the product. They received an empty case by courier. We had shipped it properly and shown it at DTDC. Myntra has signed and received the courier. But now they are saying that the sunglasses are missing. It was removed on it s way to Myntra.

My Consignment Number A28476468 goods stolen inside, consignment date 26-04-14 on vadodara, compliant by consignment receiver from Jhanshi, I am suspecting on Mr. naval Jha, Courier Branch In charge on vadodara Shall I lodge Police complain No direct complain number available in WWW.dtdc.com, very difficult to find mail id and complain number I contact and inform every where to DTDC but no action, fabhelpdesk.[protected]@dtdc.com, incubationdesk.[protected]@dtdc.com, frhelp.[protected]@dtdc.com, bm.[protected]@dtdc.com Proof can not attached because your web page getting hang

Hereby we like to inform you that we have come to know, observing information displayed on online in DTDC website, that a courier parcel has been sent to us on 25th April from Kolkata but it has not reached to our office till now.That parcel contains various important documents of our students.If that parcel is lost anyhow it will bring about a huge loss to the students and also to us as a consequence.Being in such situation, it is happens we shall be compelled to take legal action against the courier company demanding lakhs of rupees and there will be no other option except it.

I sent a courier via DTDC number: Z19590381, on 25th April to a city in Rajasthan. I tracked courier details from their site, from last 8 days, it shows "In Transit" I'm calling their customer care from last 4 days, and they are not responding to my calls. They gave me number of Jaipur, to which they are not picking phone. This is pathetic service from such a big company. I'm planning to sue them, please advice me how to do this. The courier contains my DD for university to claim my BTech degree. I'm so frustrated by their service, and seeking for expert advice to take them to consumer court. Advice Thanks Gorav

More than 10 calls, and 3 emails in last 8 days to get a packet. In first attempt, it was not delivered since I was not on delivery address. I called up the courier guy in 10 minutes after he left the address, to request delivery next day, or to pick up from their office. But wow, they won't deliver, they won't confirm where exactly packet is?? Head office says it is with franchisee, and franchisee says its with Head office. And football is the customer himself. C53026890 is the ID. "Pathetic" is a small word for your service.

Hello sir As customer saying that packet was empty when received, kindly share the Courier weight receipt when pick from your end and when delivered to customer. Tracking number: A28393734 Carrier: DTDC Shipping Date: 29 Mar 2014 15:17:27 Regards bhavesh patel bj.tech mo;[protected] M.O. ***BJ-TECH*** BHAVESH PATEL

I have a concern regarding the delivery of my consignment dispatched from Gwalior M.P. to Gurgaon (Haryana). My consignment No is Z18494559. The courier was dispatched on Friday 25, April 13 and still not delivered to me (Gurgaon). However, the status has been updated to Delivered with status date Monday, 28 April. I have a question how c.s.t can update a status to delivered until the package did not reach to the destination or person. It is disgusting and not sure when it will reach to me. DTDC said they offer a best service but here to deliver a parcel from Gwalior to Gurgaon i.e. a NCR region DTDC fails to deliver it in 5 Days. Shameful service.

Delivery to the following recipient failed permanently: accounts.[protected]@dtdcintracity.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain dtdcintracity.com by hostmx01.logix.in. [115.112.241.69]. The error that the other server returned was: 550 #5.1.0 Address rejected. ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:content-type; bh=9HDF/Edeud3GDECSHqr/PdWKH8QbVNGxWPa0dmRzPCg=; b=W1fCG8PXRFGoFfm0GitJN2xazzYhdG+Y38BAZtkh3o7hrqtZLogwwy5OF8YvV9h/LY RXlUSK4LnbvzXP60ZDU6xJ6B3vJx8h9nzVoZ8VDL/HwuBrWFqSGywlRyrLca3ZuTqFr7 mZDFgmjxrmUAEggysg1TaJ5fPtnEaQym95dqyURVZ7GfIjvjzX6sCcWZQ+RyoqyTovjp OdUSl6eRuFbLWCWUtcKBRs6/m6IpHPW8K7GyeHoZkwZ6JFC/2xlkncsYFxbxZ3GF79DP ltj4WKNpC/16vRRYsavNA43yKX/ZZqylkSGBISCHoPZogJRBnqf37+RwkM5hvzj7WBHE Fmag== MIME-Version: 1.0 X-Received: by 10.180.219.75 with SMTP id pm11mr4555779wic.8.[protected]; Fri, 25 Apr 2014 09:51:37 -0700 (PDT) Received: by 10.216.87.12 with HTTP; Fri, 25 Apr 2014 09:51:37 -0700 (PDT) Date: Fri, 25 Apr 2014 22:21:37 +0530Delivery to the following recipient failed permanently: accounts.[protected]@dtdcintracity.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain dtdcintracity.com by hostmx01.logix.in. [115.112.241.69]. The error that the other server returned was: 550 #5.1.0 Address rejected. ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:content-type; bh=9HDF/Edeud3GDECSHqr/PdWKH8QbVNGxWPa0dmRzPCg=; b=W1fCG8PXRFGoFfm0GitJN2xazzYhdG+Y38BAZtkh3o7hrqtZLogwwy5OF8YvV9h/LY RXlUSK4LnbvzXP60ZDU6xJ6B3vJx8h9nzVoZ8VDL/HwuBrWFqSGywlRyrLca3ZuTqFr7 mZDFgmjxrmUAEggysg1TaJ5fPtnEaQym95dqyURVZ7GfIjvjzX6sCcWZQ+RyoqyTovjp OdUSl6eRuFbLWCWUtcKBRs6/m6IpHPW8K7GyeHoZkwZ6JFC/2xlkncsYFxbxZ3GF79DP ltj4WKNpC/16vRRYsavNA43yKX/ZZqylkSGBISCHoPZogJRBnqf37+RwkM5hvzj7WBHE Fmag== MIME-Version: 1.0 X-Received: by 10.180.219.75 with SMTP id pm11mr4555779wic.8.[protected]; Fri, 25 Apr 2014 09:51:37 -0700 (PDT) Received: by 10.216.87.12 with HTTP; Fri, 25 Apr 2014 09:51:37 -0700 (PDT) Date: Fri, 25 Apr 2014 22:21:37 +0530Delivery to the following recipient failed permanently: accounts.[protected]@dtdcintracity.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain dtdcintracity.com by hostmx01.logix.in. [115.112.241.69]. The error that the other server returned was: 550 #5.1.0 Address rejected. ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:content-type; bh=9HDF/Edeud3GDECSHqr/PdWKH8QbVNGxWPa0dmRzPCg=; b=W1fCG8PXRFGoFfm0GitJN2xazzYhdG+Y38BAZtkh3o7hrqtZLogwwy5OF8YvV9h/LY RXlUSK4LnbvzXP60ZDU6xJ6B3vJx8h9nzVoZ8VDL/HwuBrWFqSGywlRyrLca3ZuTqFr7 mZDFgmjxrmUAEggysg1TaJ5fPtnEaQym95dqyURVZ7GfIjvjzX6sCcWZQ+RyoqyTovjp OdUSl6eRuFbLWCWUtcKBRs6/m6IpHPW8K7GyeHoZkwZ6JFC/2xlkncsYFxbxZ3GF79DP ltj4WKNpC/16vRRYsavNA43yKX/ZZqylkSGBISCHoPZogJRBnqf37+RwkM5hvzj7WBHE Fmag== MIME-Version: 1.0 X-Received: by 10.180.219.75 with SMTP id pm11mr4555779wic.8.[protected]; Fri, 25 Apr 2014 09:51:37 -0700 (PDT) Received: by 10.216.87.12 with HTTP; Fri, 25 Apr 2014 09:51:37 -0700 (PDT) Date: Fri, 25 Apr 2014 22:21:37 +0530Delivery to the following recipient failed permanently: accounts.[protected]@dtdcintracity.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain dtdcintracity.com by hostmx01.logix.in. [115.112.241.69]. The error that the other server returned was: 550 #5.1.0 Address rejected. ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:content-type; bh=9HDF/Edeud3GDECSHqr/PdWKH8QbVNGxWPa0dmRzPCg=; b=W1fCG8PXRFGoFfm0GitJN2xazzYhdG+Y38BAZtkh3o7hrqtZLogwwy5OF8YvV9h/LY RXlUSK4LnbvzXP60ZDU6xJ6B3vJx8h9nzVoZ8VDL/HwuBrWFqSGywlRyrLca3ZuTqFr7 mZDFgmjxrmUAEggysg1TaJ5fPtnEaQym95dqyURVZ7GfIjvjzX6sCcWZQ+RyoqyTovjp OdUSl6eRuFbLWCWUtcKBRs6/m6IpHPW8K7GyeHoZkwZ6JFC/2xlkncsYFxbxZ3GF79DP ltj4WKNpC/16vRRYsavNA43yKX/ZZqylkSGBISCHoPZogJRBnqf37+RwkM5hvzj7WBHE Fmag== MIME-Version: 1.0 X-Received: by 10.180.219.75 with SMTP id pm11mr4555779wic.8.[protected]; Fri, 25 Apr 2014 09:51:37 -0700 (PDT) Received: by 10.216.87.12 with HTTP; Fri, 25 Apr 2014 09:51:37 -0700 (PDT) Date: Fri, 25 Apr 2014 22:21:37 +0530

Refer Your Docket No. Z21276563 dt. 19/04/2014. This envelop contains very Important document and your Booking Clerk at DDA Market Sector 16, Rohini, Delhi Near Canara Bank has assured that it will be delivered on 21/4/2014 positively. I regret to inform you that this Envelop has not delivered yet. What the fun to select DTDC Courier. Please respond and trace mu document and delivered the same today positively.

Dear Sir On Yesterday evening I have received an envelope vide Docket number K70272981 despatched from Durgapur on 21st Apr, 2014 in open unsealed condition. Please note at the time of handing over the same was complete sealed and contained Mediclaim Cards from Durgapur. The same has been delivered by your local franchise M/s C M Enterprises, at PTS Township NTPC, PO – Pubarun, Dist Malda – 732215 of which I have returned to them. In this regards I am submitting my complain to arrange to locate the valuable documents. We are not expecting this type of services from the renowned organisation like you. Hope the same will be treated as serious issue from your end and will be arrange to take action to get return back the documents at the earliest possible.

Please help!!! DTDC Faizabad (UP) not delivers material at mentioned address. One of my very urgent material has been came from Chennai to Faizabad (UP). Concern person called me to pick up the material from their office (Lalbagh, Near Pani Tanki, 224001), I have getting delayed 3or4 days because of my busiest schedule. When I came to receive my courier, they replied “You are late and material has been send back”. Further asking for not delivery, replied “Your address is out of our Zone”. Before several couriers has been came by DTDC at my address, but it starts almost one and half months that somebody call me for pick up materials from their respective address, and for reality it is not so far (Badhaika Purwa, 224001), also I have enquired that they are doing the same trait to others also. Please help.

This is with reference to the consignment no. X05636682, which was expected to be deliver way before but i haven't received the Item yet. consignment no. X05636682 From : PAN Office, PUNE Destination : Pushp vihar, New Delhi When i checked the online status it says, Item deliver to the person named Sanjay (contact: [protected]) on 29th March 2014, wherein there is no person in my family named Sanjay. I have been trying to get in touch with DTDC customer care @[protected] but so far no luck. Tried to contact the local Branch as well i.e. DTDC khirki extension new delhi (Contact :[protected], first day they said they are tracking the courier since then i haven't heard back and now they not responding to my calls as well. Please help.

I am a corporate customer waiting to get 2 complaints resolved. My team has already been following up with the customer care centers in Hyderabad (From addresss of the consignment) and Bhiwandi (To address of the Consignment) for more than 20 days. Two watches have been stolen by DTDC Courier people, and still waiting for a revert. Is there any customer service dept to see this query????? Thanks Vignesh [protected]

This is regarding my AWB/ Consignment Number-.Z18255450 which was supposed to be dispatched from Gwalior on 14th April 14 and delivered to Bangalore on 17th April. It is still not received and the online status is shown as "IN TRANSIT", When I had called the Gwalior DTDC office, it was told to me that the package is misplaced during transit from Gwalior to Delhi. The item in the parcel costs around Rs. 10, 000. You are requested to take immediate action towards recovery of my parcel OR refund of the money of parcel cost (Rs. 10, 000) along with interest and courier charges.

Hello there. I have written so many times to dtdc for my lost bag which I had sent from Birmingham (u.k) on 25june 2013 and not delivered till today to its destination Mr sukhdarshan sharma ward no 4 main bazaar Reasi Jammu pin no 182311 my consignment no is N94629729 .delhi office staff told us they sent it Jalandhar by mistake but after 2 days they told they got this bag again and now it is in Delhi office but when we again call them they excused they sent it Srinagar . In Srinagar mr. Aabid said he has not received any bag from Delhi office .delhi staff duped us .we phoned everywhere and everyone buy no one couldn't give us positive response they ignored us n stopped to attend the phone.I am in depression now because the total amount of bag is £4.50 this is not small amount . I want my bag back it's very emotional attached with me .i am very fed up. Dtdc people didn't help me . If any hope to find the bag pls reply us Anku aarav. ph no. [protected]

This is the baddest way I'm ever treated. I wanted to send stuff to home, in the Netherlands. They gave me stuff back that They couldn't ship, fine. But I payed the proce forbthe kilo's I got back. Finally he agreed on giving my money back, the next day. But he never came. When I was tracking my mail. It got lost, after Some calls it was on the road again, till the dutch doane, because now I have to pay for the costs of the doane. Still in doubt if alll my stuff is there. Baddest service ever!

Hello DTDC team,

Your tagline says delivering courier is "DELIVERING VALUE".
But here is the summary of what is happening with me currently ( still ongoing ) and you have left your Customer helpless :-

Cons. No : V15256478
Source Place: Gumla, Jharkhand.
Destination Place: Bangalore, Whitefield.
Service Used: DTDC PLUS ( which claims 48Hrs delivery )
Delivered from Gumla Jharkhand on 12/04/2014, saturday- 4PM evening which reached Ranchi on Saturday night only.

Today: date: 16/04/2014, Wednesday ( 65Hrs passed- excluding Sunday as it's a non-working day ).

Status: DTDC is not even able to track where the current location of Courier is. 30+ Customer care calls but not even a single call was received. 3 Hrs I've sit in one of the DTDC branch yesterday to atleast know where the Courier is physically present but the Team is not even able to track this. In the link: "http://dtdc.com/tracking/tracking_results.asp" is shows status Patna( Sunday, 2PM approx). In DTDC office, it shows status as Delhi. On asking DTDC team if they have physically found the Courrier in Delhi, the answer is ambiguous. They Say it's in delhi but we need to track.So basically the status itself is not known otherwise had it been in delhi, team could have made some sort of arrangement to deliver it by today morning.

Overall, I should say that there is no status for my Courier as of now. I feel helpless. This is Blackmark for DTDC because I was using it for the first time and they have proved it that they definitely "DON'T DELIVER VALUE" . Whatever be the Charges Claim is not important, but the timeline was just a formality. The organization definitely is not structured because had it been structured, they could have tracked my courier location atleast. The process of delivery protocols is either faulty or team don't follow the protocols.

I've taken so much of trouble to write down so that People don't get cheated in the Name of DTDC PLUS 48hrs assured delivery in the future. This is also to bring it to your notion that don't play with the Values if you can't respect that. I already had a heavy loss yesterday itself and I'm still waiting for future loss if it doesn't reach even today. As of now, It has not been shipped to Bangalore.
I don't know to what extent this Message will be considered as a Serious issue, but I've wasted so much of time in tracking DTDC that writing this is just a small part of it.

Whatsoever be the reasons for you people not able to make it up on time, be it coincidence with me or any other reasons, what has happened is just unacceptable. 24Hrs are about to get over and the physical location and Courier Bag Container in which it is currently in is not known. I'm even afraid that the Courier is lost.

So, a sincere request to the Management team and head of DTDC, Please do something that your Customers are not troubled in the future. I'm anyways not going to use DTDC in the future and will ask as many people not to use it.

For the Current mistake that I've committed by using DTDC, let me put it this way: Even if the team is able to make it by today evening, it would be appreciable(Though I doubt it is possible as physical location of my courier itself is not confirmed).

-NITISH([protected])

This was delivered with the service of pay on delivery. Our customer also confirmed us of handling over the CHEQUE payment against the INVOICE to the DTDC courier delivery boy. DTDC also Confirmed us the collection of CHEQUE.


But DTDC yet to get us delivery of the CHEQUE received from our CUSTOMER. It’s a paid service and DTDC has failed in executing the paid service contract in time. We have experienced DTDC (habitual of delay) practice monopoly and intentional delays in deliver in the recent past as well. Also the complaint redressal mechanism is very poor.

We have other service providers in line, we can go to the extent of lodging complaints (sue) against the poor service and intentionally holding our business. We expect DTDC concerned people to get us back soon.

AWBN I00969918 was delivered with the service of pay on delivery. Our customer also confirmed us of handling over the CHEQUE payment against the INVOICE to the DTDC courier delivery boy. DTDC also has confirmed us the collection of CHEQUE.

But DTDC yet to get us delivery of the CHEQUE received from our CUSTOMER. It’s a paid service and DTDC has failed in executing the paid service contract in time. We have experienced DTDC (habitual of delay) practice monopoly and intentional delays in delivery in the recent past as well. Also the complaint redressal mechanism is very poor.

We have other service providers in line, we can go to the extent of lodging complaints (sue) against the poor service and intentionally holding our business. We expect DTDC concerned people to get us back soon.

I had booked a shipment No. P26922978 from Pune to Mumbai on 20/03/2014 containing an envelope, consignee Indian Hotels Co.Ltd., Mandlik House,
Mandlik Road, Colaba,
MUMBAI – 400 001. which was delivered on 30/03/2014.

Normally it takes max. 2 days for delivery. It took 10 days for delivery, causing lot of inconvenience and monetary loss..