DTDC Courier & Cargo Complaints & Reviews

I am hereby writing to you after all my attempts to reach out to your franchisee at NOIDA - ACHHER - NOIDA. I booked a consignment on 28 Oct 2013 for XLRI, CH Area, Jamshedpur at this center. I chose the express services and the fellow at the center comitted 48 hour delivery. The reference number is - Z94526759. After booing this consignment, when I checked the status on the tracking site, it displayed a message that the consignment number is not found. I contacted the franchisee on[protected] at 5 PM and asked him about the status. He was not at office and told me that he will get back to you. On[protected], at 11:30 AM I checked the status and again got the message that the consignment number is not found. Then I called the franchisee again. After calling many times when he finally picked up my call, he told me to check again. It was 11:50 AM by this time and when I checked the status, it showed me booking time as Wed, Oct, 30, 2013 12:00 AM and status as IN TRANSIT. I have reciept that has[protected] as booking date. This is pure breach of information. I was very surprised as the consignment was to be delivered on[protected]. Now the person is not even receiving my call. It is very important that the consignment is delivered today or early morning tomorrow at the latest. Otherwise I will be at a big loss. Request you to kindly look into this matter.

Horrendous experience with the whole chain of DTDC personnel; franchisee, local office, regional office and the worst-customer service. Been trying to get information of my consig no. D15513229 of 26 Oct 13 for the last 3 days. No luck; with the Mumbai Fort franchisee, the next level- Mr Parmar at [protected]; then customer service many times; one guy put me through to one Mr. Akshay[protected] who promised redressal from Ms Harshada within one hour at 5 PM today; its 1030 PM on 30 Oct 13; still waiting for the so called promised redressal . My consig (as all courier consign generally are I guess) needed to reach Wellington (The Nilgiris) Tamil Nadu 643231 ( also next to Coonoor) earliest. I booked surface mode and was promised delivery by Wednesday. Firstly, the server was not working on Monday 28 Oct; so could not track. Then registered for SMS tracking on 29 Oct 13. Also called Customer Service on 28, 29 and today (30 Oct) umpteen times but to no avail. The package still reflects Mumbai in the tracker and no inputs have been received by me despite spending so much time effort and money with your courier company. Sure does reflect your quality of service, incomplete methodologies, absent work culture, so-called technical infrastructure and rude/clueless customer service. Could some "RESPONSIBLE" person stand up, take the blame, take stock of your "delivering value" company and sort out the mess and in the process just "deliver" the package!!! And if you can't please give me the contact details of your Regional Head

I was requested Airtel, for duplicate postpaid bill on 21-oct-2013 and they said bill will be available to you within 5 days. After that they shipped my bill on[protected] through DTDC Courier service from Guragon. Till now i do not received my bill from DTDC courier service. I was trying to contact DTDC customer care but it is always busy[protected] and sometimes call was ended & also i sent a mail to DTDC customer care on 29-0ct-2013 but their is no reply. Later i contacted Bangalore's Rajajinagar DTDC courier office by[protected]. They said my parcel is not dispatched from delhi DTDC courier office till now & it is showing as IN-TRANSIT..

Epitome of BAD SERVICE and ATTITUDE towards CUSTOMERS is DTDC. Hope someone higher up is reading this and is open to bettering service quality and is willing to take some action. Let me tell you at the onset that this is a serious allegation and if adequate action is not taken, this will be taken further. Facebook is just one forum I am highlighting this. However, you will find this in many other social networking and consumer forum websites. I booked a courier on the 9th of October from Bangalore to go to Calcutta. This was booked from Basavanagar, Bangalore. This area as 2 centres one near the bus stop and one opposite shell petrol pump. This courier was booked on the 9th October 2013 and got finally delivered today i.e 21st October at 4.30 pm after my screaming and shouting and increasing my blood pressure!. This was sent by DTDC PLUS which costs more and apparently assures customer that it will reach in 24 hours. Earlier, when i had complained to the contact centre on the 16th October about this delay they gave me a complaint number which was not a correct one. What angered me more is the BAD ATTITUDE of DTDC's employees. They have no empathy towards customers and they also make communal statements and laugh at customer's frustration. When I went to the branch in Basavanagar opposite shell petrol pump, the manager Raju started misbehaving with me and a lady who sits next to him started making communal statements - you north Indians coming to south India...etc etc. The manager Raju was a witness to this and encouraging her to make such statements. When i called up the Bangalore office and spoke to customer service supervisor Varahalakshmi and then the manager there (Victoria Road) Shaista, and complained about this, I could hear both of them laughing about this issue while they asked me to hold the line. What nonsense is this? Mr. Subhasish Chakraborty ...is this hwo you train your employees?? Basically DTDC is fooling customers and also insulting them. I would mention this on facebook and in all other social networking sites - DO NOT USE DTDC. I recommend Blue Dart - expensive, but atleast get good service and good attitude. DTDC is PATHETIC, RUDE, NO SENSE OF CUSTOMER SERVICE AND A BUNCH OF LIARs.

Dear Sir, Letter CN/tracking no Z05047586 was given to your office in Delhi on 7th Oct 2013 but you website is still it is showing IN TRANSIT even after 11 days. Kindly look into this since the letter contains urgent and important letter to be delivered at Beas (Amritsar District), Punjab which is only 6 hrs train journey from Delhi to Beas. Note: In your system (DTDC system) the station Name is Bias whereas as it should be Beas. It may also be corrected and please ack my mail and the reason for delay in delivering the letter may be intimated - R Chand

On 11th Oct'13 a consignment (P[protected] was handed over to DTDC Pune (pimple saudagar) and the destination was Nagpur. Till date the consignment has not reached the destination and DTDC people are just pushing the case from one office to another. There is no resolution provided by them and also the customer care is hardly reachable. Their website is showing that the consignment is in transit but no further information is available. Need help from DTDC.

Its My life time Pathetic Service from You . International Brand and committed to best Service have Worst Service in world . I have Used the Service with Trust and You people broken My Trust . Tracking No.: V14141602 Booking Date Thu, Oct, 10, 2013 12:00 AM From GopalGanj - to Ghazibad ( First Floor, Plot No - 116, Gyankhand-3, Indirapuram, GZB - U.P ) On 12th oc when i try to track My packet its shows its delivered . and also mentioned one number, When i called that number who rcv the packet it was fake. Then i visited your HHHHHHGV Office Name : VAISHALI SUPER FRANCHISEE Address : GROUND FLOOR, PLOT NO. 459, SEC.4, , VAISHALI Pincode : 201010 Phone : [protected]/[protected] They told as per there record the packet is delivered . when i asked him that the packet is not delievered when they investigated at there end and enquired about the delivery Boy he told he has not pic the packet but as per them they have given the packet to Delivery Boy, There was completely miss match of entery data in Your system . The person who enter the data is denieying the entry and the Delivery boy ignoring about the packet, The packet carried the One of most Important Doc of my life . Due to that I used Your best Service ( Plus) for 100 % Delievery . Its carried My wife Original Date of Birth Certificate which i requied for Applying passport and the Appointment is on 14th Oct, and Due to your worst Service i lost it, Its took more than 6 moth effort to make this certificate' and lot Of effort and Pain which i cant expalin . I need complete compensation on that due to which i am going to face in future, I have to travel abroad with my family and i need to apply passport for the same, But now i am on the same page where i started . I request you to Take a strick action against this case and Proper compensation on that . I am rally frusted with this Service who Commmite the best Service in the world. Waiting for your Proper responce and Action from Your side. I am looking forward for Compensation of My Doc and loss which i face Thanks Shahid Khan +91-[protected]

I WAS TO RECEIVE A CONSIGNMENT FROM DELL WHICH WAS SHIPPED ON THE 23 RD OF SEPT FROM BANGA LORE TO MY MUMBAI ADDRESS WHICH REACHED MUMBAI ON THE 1 ST OF OCT BUT TILL DATE I HAVE NOT RECEIVED IT AND TILL TODAY I HAVE NOT GOT THE CONSIGNMENT WHEN I CONTACTED THE DTDC MUMBAI OFFICE THY SAT THY HAVE DELIVERED IT WHICH THEY HAVE NOT AS I ALSO TOLD THEM TO SHOW ME MY SIGNATURE, BUT THY DID NOT SAY ANYTHING WHICH MEANS THY HAVE LOST IT OR GIVEN TO SOME ONE ELSE OR DAMAGED IT, NOW PLS TELL ME HOW MUCH COMPENSATION I NEED TO CHARGE ON DTDC FOR THIS FRAUD ACTIVITY OF THEIR S PLS HELP ME NOW

CONSIGNMENT NO. H15501217 BOOKED ON 4.10.2013 FROM NAGARAM, HYDERABAD TO SRI K. DHANUNJAYA, RESIDING AT PUNE HAS NOT YET REACHED THE CONSIGNEE. WHILE CONTACTED THE DTDC OFFICE AT PUNE, OVER PHONE, THE CONSIGNEE WAS NOT GIVEN PROPER RESPONSE. PLEASE LET US KNOW THE FATE OF THE CONSIGNMENT. THIS TYPE OF SERVICE IS HIGHLY DISAPPOINTING.

I've booked an article of 440 g on 30-09-13 vide consignment no. V13772721. The item was booked & despatched for Umreth, Vadodara, Gujarat. I've tracked the status and it showed that the bag has reached Vadodara on 02-09-13. Umreth is just 20-25 kms away from Vadodara and the item was booked on priority but the item has still not been delivered till 07-10-13. I've tried too many times to establish the connection on[protected]/[protected] with DTDC, Vadodara Franchise, Semi Basement, No. 3, Pradhan Enclave, Urmi Char Rasta, Srinagar Society, Dinesh Mill Road, Akota-390005 but either the phones were switched off or call rejected by the franchisee. At last a call attended in the evening on 04-10-13 and they communicated that there is no service to Umreth from Vadodara and hence the item should be collected from the centre or it will be returned back to the sender. Now my query is:- If there is no service in Umreth, then why the item was booked in Patna? Did the said Franchisee at Vadodara not show negligence of duty? Should the services and Franchisee at Vadodara be not discontinued? Should the Franchisee played with the reputation of DTDC? Why the mobile no. registered with DTDC not functioning? And if functioning, then not responding? I was charged an amount of Rs. 215/- for express delivery. If I would have opted for Speed Post/Registered Post, it would have reached there far more earlier with lesser charges, then does still the faith in DTDC will alive among customer? I hereby request DTDC to compensate with monetary loss of Rs. 5000/- & also to deliver the article at earliest.

This is the worst service in my life, I am tracking my courier [Courier Docket no Z06069359 ] from last one week, but still not received and I call to the reference no they will not able me to provide me complete information. I think if you are not able to provide the courier on time so stop this service. NOTE:- This is the Despatching Details. DELHI (SOUTH DELHI) B-101 PHASE 1 INDUSTRIAL AREA NARAIANA, NEW DELHI, DELHI - 110028

o Whoever it may concern, My goods/gifts worth 5, 000/- was couriered from Delhi - Country INN hotel's recommendation of DTDC courier service stamped DELHI KHIRKI /South Ex -18 Block branch (attached receipt) on the 26th of Aug 2013. CN# Z89112248 From : Madhukrishna Dutta, Country Inn Saket : Return address was mentioned: Madhukrishna Dutta, g/3, Bapuji Nagar, Jadavpur, Kolkata -700092 Phone # [protected] To: Malathi Satyavarapu, Visakhapatnam Its the 28th of Sep'13 - a month and 2 days and my goods have not reached the destination. Post my several follow ups/phone calls with KUMAR (Phone #[protected] the courier guy from DTDC, South Ex HE FINALLY CONFESSED THAT HE HAS NO CLUE HOW A WHOLE CONSIGNMENT WAS LOST FROM HYDERABAD Airport. There was no remorse or a compensation aspect to the Customer which is me in this case that was mentioned. To quote him in Hindi.."Madam...ab ho gaya hei..kya kar saktein hein..."!!! THIS IS RIDICULOUS. I paid 600/- for the delivery charges which is also not refunded. PLEASE HELP.

Dear Sir,

The subjected parcel booked on 13 sep 2013 at Nasik office for Hyderabad. But as per tracking online its delivery is awaited till date. The parcel is booked by Amit Chhawsaria.

This parcel is very much important because its contains the book wrote by me.

My friend from Hyderabad who is coming to Saudi Arabia today. I contacted you by this mail on 21 Sep, still you have not replied. This is not fare. I think you are not good your services. This may be legal case as per Indian Panel Law.

Now, confirm me urgent regarding the delivery of my parcel within one hour and it should be deliver to given address urgent.

My nephew Mr. Amit Chhawsaria tried to contact with your Hyderabad Manager on Saturday & Sunday. This manager has not respond to him. This is not fare. You have taken a very big charge as compared to Speed Post, Govt. of India. If my this parcel is not delivered to my friend within one hour, then you have to deliver at my Saudi Arabia office at your own cost. Otherwise, it will be legal case against you.

Kindly note. This is my warning to be a legal case.

So, I request you to please look into the matter and update me about status.

Thanks.

Govind Chhawsaria

[protected]

DEAR SIR/ MAAM, I BOOKED MY ITEMS ( ONE SAMSUNG MONITOR, ONE STABILIZER AND ONE STABILIZER) THROUGH THE DTDC COURIER SERVICE (SAI KRISHNA COMMUNICATION, CODE - WF048) ON[protected] TO BE SENT TO GUWAHATI.... THEY MEASURED IT 14 KG IN TOTAL AND CHARGED ME RS.2475, EXPLAINING ME THAT THE SERVICE WILL BE DONE BY AIR AND NOT BY SURFACE... THE SUM RS.2475 MAY BE SMALL BUT THE CONTENTS SENT ARE WORTH RS.10000. AND THERE IS RISK OF GETTING IT DAMAGED... I AM COMPLAINING ON 1. FALSE CHARGE OF MONEY AND 2.MIS-LEADING CUSTOMER PLEASE HELP ME ANKUR

dear sir,
DTDC Aizawl COURIER FACILITY IS NOT GOOD.MY PRODUCT CURRENTLY SHOW IN THIS AIZAWL PLACE.OFFICE CONTACT NO. IS NOT WORKING.I HAVE NOT FOUND MY PRODUCT. FROM DTDC OFFICE OF AIZAWL . I SENDING MANY EMAIL BUT HE NOT GIVEN ME ANY REPLY.
I FURTHER REQUEST WITH YOU PLEASE GIVE MY PRODUCT.
Courier name: DTDC AIZAWL-796001
Airway bill number: D13860112

An Order with 94B-17072 has been dispatched via DTDC with AWB No X04445874. I have got this on August 30th and on 7th Sept I received a call from DTDC courier person @ Malakpet, Hyderabad saying "We tried to deliver the parcel but your house is locked and you have not responded when called and asks me to come & collect the parcel if you want". Actually my friend or me definitely are available at home and I don't see any call I missed. When I said the same, he says that he don't have people to deliver & asks me to come at his place and collect, if I want it. He is very very rude and reckless while talking to me. His voice reflects like if I want the parcel I need to go & collect and he is not interested to deliver it. How worst customer service providing ever...

I had couriered some food packages & Some Dvd.'s to Ambala Cantt to my Elder sister on[protected]. from Mumbai Vikhroli West DTDC Office. My CN No.M93791920. My parcel didnt reach Ambala Cantt infact it reached Ambala City DTDC office. whereas we were confirmed that the Pin Code area is within Delivery reach. When the parcel was collected by my elder sister in Ambala City the parcel was open & all the DVD were missing only 2 Dvd of the 6 Dvd's were there & that too were in damage Condition. Even the Packed food which was parcelled to them was open & missing few Food items. Cant trust DTDC anymore & i want my refund back as well as the cost of the missing items as well as the travel to collect the same. Was very shocking that Such a big company has this kind of negligent people who don't mind putting a hole in the Military Officers Cargo. Its a Shame. My Mail id is [protected]@gmail.com & ph no [protected]. Awaiting reversion from them but they are Speechless. I had also given them the Declaration Letter that these are just Basic home items which i had to deliver it in Ambala Cantt.

sir this is vijay chowdary, i booked a parcel(thin client computer equipment) at dtdc courier service peddapuram to Secunderabad bill no :H21411891 booking date Monday, July 22, 2013 @ 1945 Hrs still today it was not reached to Secunderabad the courier online tracking is showing it was sent from kakinada but in sec they were not received the courier persons(kakinada) was not responding to my requests

Consignment No Z02920392 was booked from Amritsar on 27 Aug 2013. The destination was Shillong. As per tracking records the consignment is still at Delhi from 28 Aug 2013. No forward movement has been made despite repeated request to Delhi and Guwahati office. Call centre at [protected] does not respond. Office at Shillong and Guwahati does not pick phone. In absence of any means of redressal, it is not understood as to why the consignment is not being delivered even after 8 DAYS Its urgent consignment and the same is required to be delivered immediately. Commandant Arun Kumar Mobile No [protected] Tracking No.: Z02920392Reference No.: Shipment Dates Origin: CHHEHARTA - AMRITSAR Booking Date Tue, Aug, 27, 2013 12:00 AM Status IN TRANSIT Destination: GUWAHATI Delivery Date Tue, Aug, 27, 2013 07:44 PM Shipment Facts No. of Pieces Doc Type Service Type 1 Parcel LITE-EXPRESS SERVICE Shipment Travel History Status Location Time Remarks Tuesday, August 27, 2013 Shipment picked up & Booked AMRITSAR BRANCH,AMRITSAR 12:47 PM Processed & Dispatched from DTDC Facility AMRITSAR BRANCH,AMRITSAR 06:35 PM Processed & Dispatched from DTDC Facility AMRITSAR BRANCH,AMRITSAR 08:29 PM Wednesday, August 28, 2013 Arrived at DTDC APEX NORTH T/S,DELHI 08:04 PM Thursday, August 29, 2013 Processed & Dispatched from DTDC APEX DELHI APEX,DELHI 12:00 AM Friday, August 30, 2013 Processed & Dispatched from DTDC APEX DELHI APEX,DELHI 04:29 AM Monday, September 02, 2013 Arrived at DTDC APEX DELHI APEX,DELHI 12:43 PM Processed & Dispatched from DTDC APEX AIRPORT APEX,DELHI 04:11 PM

Hi, I have to receive a courier through DTDC on Monday at my home in indiranagar. When I called indiranagar franchise, they said its is not under their area and sent it back to branch office at St,Jhons road and when i called today tuesday, they said it has been sent to OLD Airport road franchisee and they have not delivered it. These people are just playing with the courier I have and it contains important medicines. They simply moving it in between their franchises and saying its being attempted to deliver which never happened. I would like to lodge a complaint against them for delaying such important courier (medicines) and causing me such mental torture. Their customer care number is not answered, branch office number is not answered. Stupid service and these people should be thrown out of business