DTDC Courier & Cargo Complaints & Reviews

Hi,

I have done a online shopping from ebay, and the seller sent the consignment with #Z85138779. Without knowing the service availability dtdc accepted this and then my trouble and mental pain starts on that day without any cooperation from dtdc.

After tracking the details i came to know it is of status "attempted". when i called and visited they said service is not available so it returned back from bomanahalli to madiwala.

then i called to madiwala branch and requested to send it back to bomanahalli and also given my number, so i can collect this (my house is near to bomanahalli).

next day when i called to bomanahalli they said they sent back the courier to source location (delhi) with an assumption that customer will not take it.

My pain is after requesting again and again why they returned back even though they have not bothered to call to customer.

I accept if the service is not available he will not deliver to door, but at least they should call to customer .

secondly, why they accepted the courier if service is not there.

Why they didnt checked the service before accepting the courier. This will seriously delay my shipment because i need to inform to seller to resend from other courier.

I found it very rude the employee who is sitting in bomanahalli, her name is shilpa.

I am really surprised to see dtdc service as they are working as government firm

Mohammad Asif
+91-[protected]
Bangalore

Dear Sir,
I booked a packet with DTDC branch opposite Omaxe Mall, Sohna Road, Gurgaon, containing important application to Sub Divisional Officer, Jatusana, near Rewari, Distt Rewari on 10.4.2013 vide AWB No. Z 86243271 which when tracked online shows Not Delivered.

Now if they did not gave service to the consignee's place/destination, why did they not return my packet the next day and refund the charged amount. Now there is no help from them through phone or email as to where is my packet and what are they doing with it.

The packet contained RTI Application with Bank Draft.

Dear Sir,
I am Meenakshi Kumari (w/o sonipal garg )D/O Chetan Prakash, residence of gurgaon.
My complaint against Dtdc Courier & Cargo Ltd (registered under the companies act-1956)
having its registered office at 267, Masjid Moth,South Extension-2 New Delhi, DL-[protected] .
Company made with us a agreement for district franchise on dated 10 sept. 2012 with security amount 300000/- Rs.
Agreement was made for 3 years and as per agreement " company will give us time to setup the operation
( i.e.for open block franchise and corporate business ) within the time duration 2-6 months but company
couldn't setup the operations or any single work within time duration.
I have spend 15000/- per month expense in office rent , inter-net , office boy, etc. without any income.
Time duration which company given to us for setup the operations has been finished and we wants our
security money back with all expense. We had sent a mail to company(http://www.dtdc.com/,
http://www.dtdc.in/) for refund security money but we hadn't received any reply from there and we
also called them many times but they didn't give us any positive reply. They talked with us very rudely
and use harsh language. I think it is a fraud company. Please help us to return back our security money
and please take action against company as soon as possible.





Company Holder-
Mr. Subhasish Chakraborty (Chairman of company )
Company Address-267, Masjid Moth,South Extension-2
New Delhi, DL-[protected]


Franchise Holder-
Meenakshi Kumari W/O Sonipal Garg
Cont. no.-[protected], [protected], [protected],
Address.- Shop no.-9, Sarai road chotu ram chowk, ashok vihar phase-3, Gurgaon-122001.

Thanks & Regards,
Meenakshi Kumari

email id- meenakshi87,[protected]@gmail.com;[protected]@gmail.com,sonipal.[protected]@gmai...⇄

WE HAVE BOOKED A PARCEL TO DELHI, FROM MARGAO (GOA), WITH DTDC COURIER on 08/01/2013 via Docket no. B89543823, WHICH WAS BOOKED BY AGENCY "LINK ENTERPRISES" FATORDA. WHICH IS NOT DELIVERED TILL DATE, I HAD E-MAIL THEM SO MANY TIME TO RETURN BACK THE CONSIGNMENT, BUT I FOUND NO RESPONSE TO MY E-MAIL.
I AM FORCE TO TAKE THIS STEP.
I WOULD LIKE TO ENLIGHTEN THAT WE ARE AUTHORIZED COMPANIES SERVICE PARTNER FOR BANDED MOBILE PHONES FOR ENTIRE GOA, (KARBONN, LAVA, FLY WYNCOMM, PENTA BSNL ETC)

I MAY ASK YOU WHEN MY PROBLEM WILL GET RESOLVED.

DETAILS: (consignor)
NAME: I-TECH ZONE
ADDRESS: OFF NO-S11, 2ND FLOOR, SWEET HOME SYMPHONY, MAGAO GOA-403601
PH NO-[protected], [protected]
E-MAIL ADDRESS: itechzone.[protected]@gmail.com
WE EMAIL TO: css.[protected]@dtdc.com, css.[protected]@dtdc.com, bm.[protected]@dtdc.com, Fatorda.[protected]@fr.dtdc.com, css.[protected]@dtdc.com

DETAILS: (consignee)
NAME: JAINA MARKETING AND ASSOCIATES
ADDRESS: D170, PHASE-1, OKHLA IND AREA,
NEW DELHI-110020

Dear Sir,
My friend had sent me a parcel in a good condition on 23.03.2013 from hyderabad from MALKAJGIRI branch C/N No. : D12874858 in which there was an induction stove, induction fry pan/kadai/tava, cooker 3litre. and the same was recieved by me in bhadrachalam at ma resiedence in a damage conidtion on 26.03.2013. The INDUCTION STOVE HAS BEEN TOTALLY DAMAGED WHICH COST RS 2590/-pictures are attached with this mail. I have contacted to courier office at bhadrachalam and also at hyderabad regarding the same. Reply from the bhadrachalam dtdc courier service person named Rajesh was that the parcel was got down in damaged condition so there are telling me to consult to the hyderabad courier centre and i had talked to that hyderabad malkajgiri barnch there a lady named Bhavana attended the call saying that she will revert me back with the reply and now she has kept the mobile in switch off mode.Kindly look into the matter seroiusly and refund me the damage loss happened.

Thanks & Regards,
Nagaraj

Last week a DTDC courier personnel came to our home to delivery a consignment which was not ours. Inspite of my mother informing him that no person with the name Sanjay Francis resides here, he dropped the consignment at our door and went away. After examining the consignment we found it to be a Vehicle insurance document sent by BAJAJ ALLIANZ INSURANCE COMPANY LTD. to one MR. Mr. Sanjay Francis, S/o. P Francis , H.No. 8-4-369/558, SwARAJNAGAR, Borabanda, Hyd.-18. The DTDC bar code no. is H11853425. I tried to contact DTDC customer service but there phone lines are always busy, I tried reporting this issue in there website in the customer feed back but always get a server error massage. I request the DTDC courier service to collect the consignment from us and deliver it to the right person / address.

Regards,

Jacob Francis

H.No. 8-4-370/577,
Rajnagar, Borabanda,
Hyderabad. - 500018.

I had forward parcel of 4460 gm from the courier of DTDC to Ahmedabad to Delhi of 9 jeans.
But when the parcel is delivered and Received its weight is 3060 gm or thief 3 Jeans or stolen 3 Jeans Worth Rs 15000.
So that kind of bad work done by DTDC courier.Now they are not given me any money back or any answer.other than tell like put up case on front of DTDC.But no one can give me solution or Result. Really its highly Bad Thing
My Tracking No is A25321186 and its not affordable by me this is my 3 months Salary please resolve my problem.
Please possible give me solution.
thanks
Jigar PAtel

Hello Sir/Madam,
I Ordered a product from ebay,It was shipped from coimbatore via DTDC courier service to Allahabad.The Product recieved was broken then i contacted the seller he told me he can give me an immediate replacement and the product might have damaged in transit and for that i have to send the courier back to him.I contacted the DTDC service centre in allahabad and the guy told me that i will have to make payment in full to send the courier back and they will reject any complaint,he even told me i can go ahead and complaint to the consumer forum if i want and that he does'nt care.So now i want to file a complaint against DTDC for damaging my product and not taking the responsibility for it,i want them to pick up the product from my house and send it back to coimbatore Airway Bill Details: C45477385.
Thank you.

This is the worst courier service i have even seen in my life.
Submitted documents on[protected] with a promise of delivering that documents within 3 working date and today is[protected] and i m not even able to locate where that document is exactly.

I send the receipt to the office of DTDC from where i submitted my documents. They took my number and been told that they will contact me. have not received any call so far.

Tried to find the contact no of the office of consignee address. Both mobile and landline no belongs to someone else.
Tried calling customer service and found that number is temporarily out of service.

Tried corporate no and even there was no one to answer that call.

After that been to that office from where the documens was dispatched and i was big time surprised that the peon was not letting me to explain. when i asked who is the main concern person, i have been told that we all are concern person and dint tell me the name of manager.

I couriered one packet on March 5th (Tracking id H[protected] from Hyderabad to Varanasi. Today is 15th and it has not been yet delivered. When I check the status it shows something like this

5th March - Dispatched from Hyderabad
6th March - Arrived at Delhi
7th March - dispatched from Delhi
8th March - Arrived at Varanasi where it was supposed to be delivered
9th March - Dispatch from Pune!!
10th March - Again dispatched from Pune
13th March - Arrived at Delhi (after 2 days)

When I called Hyderabad centre the lady said what system is showing is wrong. When I asked ok if what system is showing is wrong then where is packet? She had no answers.

Docket Not Delivered Docket No. H12738447

Pickup date: 15.FEB.2013 ... Delivery Date as per their system: 22.FEB.2013

But document not received by us . we have taken the DRS / POD copy ... it is not signed by us & stamp is not belong to our company

we are sending mails to : CSS.[protected]@dtdc.com , CSS.[protected]@dtdc.com

DTDC has to coach patience and manners to the delivery boys who deliver the courier. Many times I had a very bad experience with the delivery boys who talk as if they are doing a favor by delivering the courier. They lack minimum customer service capabilities and minimum experience of how to talk to the customers and the most required factor: Patience in such jobs which I have never seen in them.

Hello,

On 26th February 2013 I booked two courier consignments (details at the end) bound to Singapore and South Africa with DTDC Courier & Cargo Limited. The dealing person at their Daryaganj franchise, Mr. Rajesh (Mobile [protected]) confirmed that nothing is amiss and the company will be able to provide the services for both the destinations.

He charged Rs. 1700 for both the consignments, Rs. 500 for Singapore and Rs. 1200 for South Africa. On 27th evening he told me that the packet for South Africa cannot be dispatched due to incomplete address. I asked him to return the amount of Rs. 1200 back. He said he cannot return the complete amount but would deduct Rs. 100. I fail to understand the logic. I am at loss as my consignment is already delayed and now why should I bear the loss of Rs. 100 for no fault of mine.

Kindly advise. The South Africa bound packet and money both are with him. This is hooliganism.

Kashif Jamali

Phone: [protected]
Email: [protected]@gmail.com

Singapore Airway Bill : N94070501
South Africa Airway Bill : N94070502

IDBI Bank Has Sent a Courier for me Through DTDC Courier Service. They not delivery a cover even just 1 km of the same town. they Call me for just come and collect that. I went There after 2 days at 11.30 am from my workstation. the staff asked my name and find my Cover. but the branch manager simply telling go and come after 30 min. I was went kumbakonam for that courier only and I want To go My Office. i explained this to him but he dont hear my request. he also say her of his staff don't give this till he come after 30 min. really very worst.

Sir, I was booked the one packet from DTDC coympany from Missamari to Delhi (RK Puram) vide consignment No K60856009 on 29 Jan 2013 at 11 AM and the booking representative assured me that your packet will be delivered within a week to concerned person. But after 23 days neither the pocket received the concerned person nor any information given me regarding where is consignment. The DRS provide me the company shows that no signature and no name included the DRS. '
Kindly help me at the earliest.

Dear Sir/ Mam,

My name is Rajiv Tanwar, and i send a shipment thru the DTDC couriers & cargo limited, on 7TH FEB13. the Shipment No. is . z82723047. Its is still not delivered to destination. i call everyday and i email everyday i am receiving only one answer the shipment is at kolkata office but not delivered. Since then I am just wondering for favorable answer nobody is taking their job seriously. I request you to please help me in this matter and take necessary action.

Rajiv Tanwar

ct: [protected]

Respected Sir/Madam

My wife had shipped a consignment No: D11805637 from Delhi to me in Jammu on 30th Jan 2013 and has still not reached me. She sent me her qualifaction documents such as diploma's & degree's. DTDC committing to deliver it in 2 days time. Now Almost 21 days completed. I am continuously trying to contact the dtdc office C4-Janakpuri,New Delhi- [protected] & [protected], but there is no positive reply from there side . I have booked an online complaint against the same, but still there is no response from there side.

Kindly take this matter very seriously and help to resolve urgently.


Sahil Malhotra,
+91-[protected]

Hi All,

I have couriered a voucher having expiry soon through DTDC courier.
AWB No.: Z81911605


Booked by:
NOIDA SEC.58 - NOIDA Booking Date Time Tue, Feb 12, 2013, 12:00 AM

It is around 9 days but courier is not delivered at destination and voucher is going to expire soon. Even a simple post does not take 9 days to be delivered. This is my second experience with DTDC. Services are not good and not upto mark. They make wrong commitment to customer.
I have also dropped a mail to DTDC but no reply from their side. Nobody is taking care abt this.
Please help me and do the needful. I am ready to take a legal action if required.

regards,
Ashutosh
[protected]

I BOOKED A COURIER FROM ONE OF YOUR DTDC CENTRES IN MY CITY ITS DETAILS ARE:
MITR ENTERPRISES, CODE NO: TF194
M5, CITY CENTRE, SECTOR-4, B.S.CITY
PHONE- [protected]
I WAS PROMISED THAT COURIER WILL BE DELIVERED IN AROUND 3 DAYS TIME BUT I DID NOT RECV THE COURIER TILL 6TH DAY.
ON TRACKING THE CONSIGNMENT IT WAS MENTIONED THAT THE DELIVERY WAS ATTEMPTED AND FAILED BECAUSE DOOR CLOSED OR LOCKED HOWEVER THERE WAS ALWAYS SUMBODY PRESNT AT THAT ADDRESS AS IT HAS A PATIENT THERE TOO ALL THE TIME. ON ENQUIRING ABOUT THE STATUS OF THE COURIER THE DTDC CENTRE ( MITR ENTERPRISES) WAS UNABLE TO PROVIDE ANY SATISFACTORY ANSWER AND HE WAS NOT READY TO CONTACT ANY OF ITS OTHER OFFICER ON BEING FORCED HE TRIED BUT ALL THE CONTACT NUMBERS AND DETAILS WERE FOUND NOT AVAILABLE AND SOME WHERE THE PHONE WAS RINGING NO BODY RECEIVED. IT WAS SO SURPRISING THAT A COMPANY'S OWN CUSTOMER CARE NUMBER NO ONE WAS ANSWERING AND ON BEING ASKED THE GUY AT THE COURIER CENTRE( MITR ENTERPRISES) WAS GIVING VAGUE ANSWERS AND WAS NOT INTERSTED IN THA MATTER AT ALL. ALL THE TIME HE WAS MENTIONING THAT COURIER IF NOT DELIVERED WILL BE SENT BACK TO YOUR ADDRESS. PLEASE BE REMINDED NOBODY SENDS SUMTHING BY COURIER TO RECEIVE IT BACK THAT TOO AFTER 6 DAYS. I AM HIGHLY DISSAPOINTED WITH ALL THIS FROM YOUR COMPANY AND WOULD LIKE TO RECEIVE A FULL DETAILS ON ENQUIRY OF THIS MATTER. THIS WHOLE MATTER HAS LEFT ME WITH NO TRUST AT DTDC AT ALL.

i booked a parcel for DELHI and PUNE from jabalpur on 12/02/03.
I enquired with collecting centre rep and confirmed that parcels will be delivered latest by 14/02/13 1000hrs(thursday).
I planned for two full working days for my papers to be processed. To my horror the pkg for Pune was delivered on 14/02/13 evening and the Delhi one was more disappointing as it was delivered only on 15/02/13 in the evening(ALL GOVT OFFICES CLOSED) and that too after close monitoring with the despatch office at Jabalpur.The very purpose o[censored]sing courier ahead of speed post completely lost.I lost out on valuable time and it has been a hugely stressfull experience with DTDC.I would rate it the most useless courier agency of the country.The least one can expect is that there responsible functionaries at least try to call me up and find out the cause and prevent repeats of such harrowing experiences. This is nothing but daylight loot of innocent customers. I hope DTDC management at least read this.My consignment nos were *v1178731 & *V11787321 for Pune and delhi respectively