DTDC Courier & Cargo Complaints & Reviews

Horrible Horrible service by DTDC department
I got express courier booked for parcel from Bangalore to Gurgaon on 4th June, 2013 and needed it to be delivered urgently.Hence paid 200Rs to get fast express courier.As per the assurance of the DTDC service it was supposed to reach on 5th June, 2013 to Gurgaon.
>>>>However, there was no sign of the courier on 5th June and status was conveniently updated as "House locked and MIS ROUTE" .Not sure how both together is possible even though the recipient was available at home 24 hours on 5th/6th June
>>>>I spoke to customer care on 5th June and they assured me it will be delivered on 6th June by afternoon .
>>>> 6th June, same story.No courier delivered and status was still updated as "MIS ROUTE".
>>>> After mutilple reminders by me on 6th June, customer care conveniently delayed the delivery for 7th June.
Due to the delay, the damage was already done .
Like I said, the parcel was URGENT , the only option left was - my recipient had to collect it personally on 7th morning from the DTDC office

WHAT a SHAME!!
COURIER service needs to be RELIABLE, which clearly does not seem to be your motive!
If it cannot be delivered in 1 day by the express courier, please stop this service .
I'll never ever get my courier delivered from DTDC after this experience and will share this with all my friends so that they dont have to experience
what I had gone through.

Hope this feedback helps in improving the service!

Priyanka

Dear All Concern,

sorry to share my very bad experience with DTDC courier service, i really suffered a lot,
and i swear i'm going to help this DTDC staff, im going to use my website and i will circulate it in my all groups,
that don't use DTDC service for any domestic or international besides 3 to 5 achievements they have 350 complaints guys don't give burden to this DTDC staf[censored]se DHL cash back service, aramex or any other but don't use DTDC, because they they are not able to handle it, no response, they don't have facility to track the shipment, even not possible by their provider they, cannot say any status about shipment, when it will reach, what is the problem in delay, anything

regards to all

Hi,

I have couriered one parcel to gurgoan (Docket no. D[protected] through dtdc courier & cargo on 31st of May 2013, till date it is not delivered to the actual address, they have delivered to some else, which i came to know when i checked there website which shows delivered. i got shocked bz it was not delivered to the actual party. no body is picking the phone in gurgoan office[protected]/61/68.

Regards,
Sumit Mittal

Hi,

My consignment did not reach to the receiver's address. It has been more than a week and still it has not been delivered. Please find the details below:

AWB no.: D12973605
Date of dispatch: 29-May-2013
Booked from: Pune
Destination: Pratapgarh-312605 (Rajasthan)

Kindly check.

Thanks in advance.

Regards,
Gaurav Sotani

hi,
DTDC courier services are worst.
it was a nightmare when a courier (no.Z[protected] which was sent on 25may from rajouri garden for Faridabad didn't even reached in 6full working days. and when inquired about the same from their cust. care, they told me that there is no such person living on that address,however the address is correct. how unprofessional service they provide to their clients.. well I am the same person living on the same address as provided to the dtdc nobody from dtdc had ever contacted me on my address or through phone.

its interesting that I did put a mail on their delhi office but got no response from their side, seems like they are least bothered about the complaints.

it was a very important paper for which I was waiting and due to their unprofessional and third class service, I missed out a very crucial thing.

can anybody guide me if there is any process by which we can sue them or take some action against them ??
Jay B

I am trying to find out why my parcel has not yet been delivered. Dtdc no. Z87243640. Have mailed their centres and also been in touch with them on phone. Now this company has reverted to the seller that the item has been delivered!!! IS THIS ALL A JOKE, YOUR GUYS TRYING TO STEAL MY STUFF? I AM NOT GONNA LEAVE THIS HERE.......

NAGAWARA BRANCH, BANGALORE DTDC COURIER SERVICE IS THE LAST PLACE ON EARTH YOU SHOULD LOOK FOR WHEN YOU NEED TO SEND A COURIER/PARCEL !

FOR THE PAST ONE MONTH MY COURIER HASNT BEEN DELIVERED OR RETURNED BACK !

THEIR CUSTOMER CARE NUMBER IS JUST FOR SHOW OFF !

WHEN ASKED IN PERSON THERE S NO RESPONSE, NO SENSE OF CUSTOMER SUPPORT AT ALL !

I had sent a parcel (Express Surface- Used TV- 10 Kgs) from Mumbai to Kolkata on 9th May 2013, from DTDC's Franchise office is Amboli, Andheri West.

The Consignment number is G90062437. I was assured by the representative personnel that the same will reach in 5 days time.

Whenever we have requested for an update in the interim period, we have only heard that it's is going to reach in a day.

Obviously the same hasn't reached, and as I track the order online now, there is no update after the parcel having reached DTDC warehouse in Bhiwandi.

It has been 3 weeks now. We have visited the Franchise office several times, and now they say that they have no idea where the parcel is. It is somewhere in Kolkata n they can't track it. What am I supposed to do?

DOCUMENT WAS BOOKED THROUGH DTDC ON 29.04.2013 VIDE AWG NO. K63872510 FROM KOLKATA, W.B. TO KALYANI, NADIA, W.B. THE STATUS IS SHOWING "IN TRANSIT-SODEPUR" AS ON 15.05.13. UNABLE TO CONTACT CUSTOMER SERVICE THROUGH THE TELEPHONE NO GIVEN IN THEIR WEBSITE[protected]. NO RESPONSE TO EMAIL THAT HAS BEEN SENT.

MATTER MOST URGENT AS DOCUMENT PERTAINS TO ADMISSION IN JIS COLLEGE OF ENGINEERING, KALYANI, NADIA. PLEASE LOOK INTO THE MATTER ON TOP PRIORITY.

RANJITA DUTTA
KOLKATA
EMAIL ID: [protected]@yahoo.in

I ordered a book through sapnaonline.com on 9th MAY 2013.
I got the shipment detail in my mail box that

You should receive the shipment within 2-3 working days.
You can track the status of your shipment by accessing the below link -
•Courier: DTDC
•Consignment ID: b93392355

13th MAY 2013 i checked the status in DTDC website. In remarks they mentioned

that "Madiwala Branch - Attemted, Party not available". Which is absolutely a false

statement.

Again 14th MAY 2013 I checked the same in DTDC website. i shocked after seeing

the status that "Shipment returned due to incomplete address".


I have given my complete address with postal code (All my bank statements,

Postals, Parcels are recieved in the same address). And also given my mobile no.

I don't even recieve a single call from their end. Simply they put some false

statements without visiting my address.

Several times i called madiwala branch. but they din't respond.
DTDC customercare no. also always busy.

Herewith i've attached Sapna Invoice and DTDC final Status.


Kindly take neccessary action against DTDC.

regards,
kumareson N
[protected]

Using DTDC has been thee biggest mistake i have made. theey promised next day delivery.
My shipment was sent on 8the may, Wednesday.
Today on 13 may its still in transit. customer care doesn't take any call. impossible to reach u.
it was an urgent shipment which has already missed it deadline.
can someone plz tell me what to do?

VERY POOR PERFORMANCE BY DTDC

AWB NUMBER- v12164780

I had booked a PTP courier (E[protected] from Pune on 9th May'13 to be delivered to Delhi on 10th May'13 before 12:00 noon as per your commitment for all PTP shipments; however, the shipment was not delivered to the consignee on time since your delivery person reached the destination at 12:30 when no one was at the given address.
I called your customer care at 11:30 (after being on long hold) asking on the status of the courier and was assured that the consignment will be delivered as promised (before 12:00). Since it was not delivered on time I called again at 12:25 (after being on long hold) and the agent on the call informed me that due to a technical problem the consignment is delayed and when I asked him why I was not informed of the same earlier, very rudely he said that we will return you the money & said that will transfer me to the priority segment and did without even listening to what I had to say.
This has been the most pathetic service I have every been rendered by any company and I am highly dissatisfied because of the same, I had paid extra money only because I wanted the delivery of the consignment on or before time, since it does not make any sense to pay extra for a service which one cannot avail.
Looking at the behavior of your so called customer care team & the level of commitment that DTDC gives to its customers I am forced to not use your services going forward and also ensure that my near and dear ones don’t do that either.

Respected sir,

My name is K.Ganesh babu my courier in the date 11-3-13 and my courier no H09296391 Nuzivd (Krishna dist) to Banswada (Nizamabad dist) Andha pradesh . To day also I am not receiving that courier.In that courier have very very important documents. please send my courier as early as possible.



To ADRESS IN THE COURIER
K.GANESH BABU
ICOMM TELE LTD
TEACHERS COLONY
H-NO/ 1-1-27/7/8
BANSWADA
NIZAMABAD
ANDHARA PRADESH


Thanking you sir,
Ph [protected]
Email Id: [protected]@gmail.com

MAINE HOME SHOP 18 SE EK PRODUCT MANGWAYA THA JISKA ORDER NO HAI:[protected]
JO KI DTDC COURIER SE AANA THA JISKA TRACKING ID HAI:X02678114.JISKI ABHI TAAK KOI SUCHANA MUJHE 2 MAY KE BAAD PRAPT NAHI HUI JABKI YE APNE DESIGNATION SE 27 APRIL KA NIKLA HAI.
MAINE YEBHI.COM SE CONVERSE KE SHOES KHARIDE THE JISKA ORDER NO HAI:YBH3550627,AUR YE MAINE 1 MAY KO KHARIDI THI JO KI MUJHE 5 MAY KO MILNE THE PAR ABHI TAAK ISKA BHI KOI ATA PATA NAHI HAI 4 MAY KE BAD YE BHI DTDC SE AANA THA JISKI TRAKING ID HAI:X02386906.DONO KI DEBIT CARD DWARA MAINE PAYMENT KI HAI PLZ MERI SAMASEYA SULJHAYE

I have booked consignment on 2-5-2013 from WADI to Bangalore - Electronic City Phase I for sending an urgent Article to the resident of Arneesh greens who was awaiting for the same before he had to move to his Native - TamilNadu. I called the Bangalore DTDC Office and requested to deliver the goods immediately, The officials promised that they would deliver by 3 PM or 4 PM; But, later it was told the the consignee that it would be delivered on "tomorrow". DTDC should tell which tomorrow it could be - whether it is on Sunday ie. 5-5-2013 or next working day 6-5-2013. If so at what time? The receiver has totally rescheduled his program because of the act of DTDC. I intend DTDC should publicly ask for apology and should give an penalty of Rs. 1,00,000/- towards the inconvenience caused and for trust-less irresponsible act. Consignment No: B92687288

Dear Sir,plz kindly give me the information regarding party collect written on customers parcels and couriers.The dtdc branch office of Burhanpur 450331 is not giving proper response to customers,they are not delivering the product at home delivery address but calling the customers to receive the products from their city office,they are not having any man power and delivery boy to deliver the products ,they are misbehaving and arguing with the customers,when Today I asked that who has written party collect they are telling the name of Indore's office ,indore office is also not proper replying, kindly ask information about the delivery of the product,when some online product is purchased through internet it is the prime duty of the courier company to deliver the product to customers home.

regards,
dheeraj chaturvedi
[protected]
CONSIGNMENT NO.K63985603

IT IS REALLY SURPRISING THAT SUCH A REPUTED COMPANY DTDC CHEATS AND MISBEHAVES WITH THE CUSTOMER. THEY EVEN ABUSE THE CUSTOMERS. I SENT A CHEQUE FOR CREDIT CARD PAYMENT THROUGH DTDC DEALER NAME: RAMACHANDRA RAO,27-12-29,ALI BEIG ST. GOVERNORPET, VIJAYAWADA-2.PH.[protected], ON DT- 28/2/2013, TO AMERICAN EXPRESS BANK DELHI. THE SAID COURIER COULD NOT REACH THE BANK IN TIME AND IS MISPLACED BY DTDC,VIJAYAWADA. NOW THE BANK HAS CHARGED Rs.5000/- AS INTEREST FOR LATE PAYMENT. EVEN AFTER REPEATED VISITS TO THE DTDC DEALER, THEY ARE NOT ABLE TO RETURN THE COVER AND THEY SPEAK RUDELY WITH BAD LANGUAGE, SPLY A LADY REPRESENTATIVE PADMA. TODAY SHE CROSSED THE LIMITS AND ASKED US TO DO WHAT EVER WE WANT (SHE SAID GO TO HELL).THEY NEVER INFORMED US ABOUT THE MISSED COVER, WE HAVE TO GO EVERY 2nd DAY. THEY TREAT THEIR CUSTOMERS VERY BADLY. DTDC DOCKET NO: H13474581 DT-28/02/2013.
I KINDLY REQUEST YOU TO PLEASE SEE THAT I GET THE JUSTICE.
THANKING YOU,
AHSAAS, PRAKASAM ROAD VIJAYAWADA-2. EMAIL: [protected]@gmail.com

SUMMARY: - dtdc lost my consignment and now offering Rs 100 as per its company policy

ALL COMMUNICATION WITH dtdc ARE AS FOLLOWS

Dear Mr.Anutosh,


In continuation to our earlier mail, we regret to inform your goodself that despite of best of our concerned offices efforts, we were unsuccessful in tracing out your consignment and stands misplaced in transit.

In case if it contains banking instrument, we are sure you would have taken necessary precautions like issuing stop orders to your Bankers to avoid any misuse, if fallen in wrong hands.

Under the above circumstance, we would like to know if the consignment can be reconstructed, which is not traceable in our network, so as to organise its priority and safe delivery on Free Of Cost (FOC) at the destination.

OR

As per our Contractual Obligation, given on the reverse of the airway bill, our liability for a loss of a document is limited to Rs.100/- only. However, please note that no consequential losses will be entertained by the company.

Thanking you,

Yours faithfully,
For DTDC Courier & Cargo Ltd.,

Nagaraj
Sr.Executive Customer Support

----- Forwarded by CSS.CO/DTDC on 16/04/2013 11:13 -----
CSS.CO/DTDC
27/03/2013 11:41
To
[protected]@yahoo.com
cc
Subject
Fw: Corporate Portal Customer Feedback




Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

Kindly provide us the receiver's complete address along with telephone number for our further investigations in providing the delivery status.

Assuring our best possible services at all times.

Thanking you,

yours faithfully,
for DTDC COURIER & CARGO LTD.,

Nagaraj
Sr.Executive Customer Support'

----- Forwarded by CSS.CO/DTDC on 27/03/2013 11:46 -----
<[protected]@dtdc.com>
27/03/2013 09:43
To
<css.[protected]@dtdc.com>
cc
Subject
Fw: Corporate Portal Customer Feedback






----- Original Message -----
From: [protected]@yahoo.com
To: [protected]@dtdc.com ; [protected]@dtdc.com
Sent: Tuesday, March 26, 2013 9:12 PM
Subject: Corporate Portal Customer Feedback

Hi,

This is an autogenerated email containing feedback provided by customer.
Name : ANUTOSH MEHER
E-MAIL : [protected]@yahoo.com
CITY : DEEPSHIKHA
Contact No. : [protected]
CATEGORY : Compliment
MESSAGE : an important letter with shipment no. K61320844 was dispatched on 19th from deepshikha-759147 to sambalpur, but still not reached to sambalpur. transit status showing that it dispatched from cuttack on 19th night but the sambalpur owner Mr Mohapatra is denying any receipt that too very much rudely. it is not expected from DTDC

I had sent a parcel on yuesday from mumbai cuffe parade office. The lady said it would be delivered on thursday.
It wasnt delivered. Tried calling all the contact centers in mumbai and kolkata noone seems to answer the call.
What are the numbers fr i[censored]r nt going to answer any calls. Few did answer but just said its closed and ket the phone. Is this how the company deals with their customers. What kind of people to your'll hire for customer service who cant answer the phone and cant even hear out the problem.
The parcel was for my sisters bday and she dint even get it.

I am done with dtdc and will never use it in the future.

My relative had mailed a shipment from Kolkata to Bangalore to me on 13th April, the shipment contained necessary documents that were needed for a medical appointment on 18th April.
The shipment log on DTDC website says that the shipment was returned from Bangalore on 17th April due to "RECEIVER REFUSE DELIVERY" when I wasn't even contacted!!
On 18th April I called up DTDC's call centre[protected] and asked for the shipment to be returned back to Bangalore providing her my contact no. and complete address,
On 22nd April, the Shipment was returned again and this time due to "WRONG/INCORRECT ADDRESS"!!!
It's 25th April today and I am yet to receive the shipment.
In addition to that DTDC's customer care service is extremely pathetic. I had to dial atleast 8-9 timed to reach them, really takes a toll on one's patience....

Have attached a