DTDC Courier & Cargo Complaints & Reviews

Sir,
I have a courier name of Munish Bhambri Mandi Gobindgarh from Delhi. My AWB No.: Z76460413 on 5th dispatched from new delhi.. Till now i dont get till today.
Location Date Time Status
Booked by:
INTEGRATED SAMPLE & TRY PVT LTD - DELHI Booking Date Time
Tue, Feb 05, 2013, 12:00 AM Status
IN TRANSIT
Destination:
MANDIGOVINDGARH Status Date Time
After two week i dont get my courier

Munish Bhambri
[protected]

I have booked a Courier in DTDC , as on date 11/02/2013 in the morning time nearly 9.45 at KOPARKHAIRANE branch mumbai to a location in assam which is BONGAIGAON (pin-783385) . As per the DTDC courier they have told me that 3days delivery will cost me Rs.1445 as NATIONAL green by air delivery which according to them must be reach on AT max thursday. The weight of the consignment was 5.5kg by volume. But As per there commitment which i tracked and also tracked through local DTDC center they misplaced my luggage to some other place called Barpeta, as per the Barpeta DTDC branch and they have after that returned it to GUWAHATI and watever the reason they are telling me lies that it will be delivered on 15th of feb which was not happend. There promise of delivery was not happend as expected. I want to complain against it and also i want my money back .
My courier id is
V11443982

Its been send to Bongaigaon-783385,assam. I am attaching one file against it.
My contact number is -+91-[protected]
mail id [protected]@yahoo.co.in

Dear Sir/Madam,
I had given one parcel vide docket no- D10413415 dated[protected] from Bangaluru(India) for shipment to Raipur (CG) zip 492001 & paid 616INR, which is vey high, but with acommitment & urgency for getting delivered on 3rd day, I had paid this high amount.
On 3rd day when I enquired in DTDC, no one was ready to answer my query of as on date tracking status of my booking.lastly I equired to the booking agent who confirmed me that there was some system problem in DTDC india during that period & hence my parcel was not diapatched till 3rd day & shall be diapatched on 7th vide new doc no-D12653551 & again ensured that it will be delivered on 3rd day.
Sir, at this moment, it is 7th day finished & tracking is showing tat my parcel in lying in Raipur itself since 9th evening.(since last 48hrs) it show very poor level of commitment for customer focus & for what We should pay 616 INR, if the delivery has to take palce on 8th day, which is possible by govt postal service in only 25INR. Request to kindly direct my greiviance to Indian concern & refund my mony & INR 1500 which i have to incur for enquiring this.

I made a courier with tracking no Z82435703, on 4/2/2013. the person said it will b delivered in maximum 3 business day, but till date it has not reached their..This company should be shut down as soon as possible..These peoples are only making fool out of customer by making fake promises in different names like wish express service, premium service..Even they are charging much more amount in comparison to other courier companies.
Its better to make a post rather than making a courier by this company, at least we will know that it will be delivered in 5-7 days in cheap price..

I have ordered one article online from babyoye.com. They sent it via DTDC courier. After sending 10 days over but we have not yet received the article.
The worst part, without delivery they marked the item as delivered. So status is showing as delivered though we have not received the order.
AWB number: M81352487

i sent packed my newly bought MTS USB MODEM ( price RS. 2000) for my dad, from VT UNIVERSITY, VELLORE. and FIVE 2GB pendrives. and posted it through DTDC courier service ( VIT BRANCH) for west bengal on 21st of JANUARY, 2013. i still have the bill with consignment number: C45226876. it was supposed to reach there within 3 days. my dad has still not received the parcel. upon enquiry, the related person is saying that they have received AN...

i sent 2 pairs of shoes for my brother through DTDC on 3rd march 2012 but unfortunately they are not reached till now. I sent it from Hyderabad (Indira nagar branch) to Nawada(Bihar). The cost of shoes are Rs1400rs and the service charges are Rs200.

I called to customer care many times, I visited DTDC shop more than 30-40 times, I gave written complaint 2 times within a month from the date of sending the courier, I mailed to css.[protected]@dtdc.com(suggested by shop owner) also but they even not responded.

CN no:-H97507730

Now I got tired of making as much efforts as possible and hence I request this organisation dedicated customers to help me.

DTDC Services in Dehradun do not provide the vaule services to customers. I have used DTDC National Blue to send a courier from Indore(M.P.) to Dehradun. It reached to Dehradun office on 11:30 AM next business day only but they could not deliver the courier to the destination saying it was raining. They charge a lot for their service and do not provide the value to customers

Is this what DTDC stands for?

If you possess even 0.1% of concern for your customers, kindly read the entire details -

1. A courier has been sent by my friend (D12114625*) to be received at Bopal, Ahmedabad.

2. I receive a call on Saturday i.e. 2/2/2013 at around 11 AM from Mr. Pankaj Panchal. He says your courier cannot be delivered at shela as DTDC does not deliver couriers in that area. I told him I cannot come to the office at ashram road as I am on job, he says then in that case he will send it to bopal office and I will have to collect it. He also said it will be done on Monday since the vehicle left at 11 AM to deliver couriers. If this is so, why don't DTDC plan the deliveries? It is an urgent courier that is required by me!!!!!

3. Today, i.e. 4/2/2013 at 17:05, I call up the ashram road office and Mr. Pankaj and Mr. Hasmukh Panchal both give me lame excuses that since the vehicle DID NOT have enough space, your parcel is still here and it will be delivered tomorrow. Again, you expect me to suffer!! Great!

4. I asked them both to deliver the courier ASAP. They both started laughing and when I said I will complain, they said "you may go ahead and complain, nothing is going to happen"!! and Disconnected the call!!

5. If anybody is serious at DTDC, please deliver my parcel ASAP and I am 200% sure I will NEVER EVER use DTDC in my life nor recommend it in my organization.

Also, this is the second time that it has happened. Prior to this, I was called up again at the Ashram Road branch to pick up my courier as DTDC does NOT deliver couriers at Shela, ahmedabad. I asked them (Deepa Shah and Chirag Shah) to check in their database, and they found that Shela is INCLUDED as a place of delivery. I have even received couriers prior to this.

I do not understand what is happening to your professionalism! People in your organization are lying to customers!! Great! Your tag line is delivering value - is this VALUE??!!!!

I had sent a Courier from Mohopada, Raigad, Maharashtra to Tonk Road, Jaipur. The Status online shows delivered, when i contacted with the Jaipur Branch I came to know that it has been delivered to Sahakar Marg and they couldnt give me any details further. Moreover the branch in Mohopada, Raigad Maharashtra through which I had sent the Courier is not at all responding to the problem.

Dear Sir,

Courier Consignment No - M78585132

I have lost an important document (My company's experience letter) because of irresponsibility shown by DTDC company. This letter was couriered to me on 30th Aug 12 from Acrotrend Solutions Pvt. Ltd Mumabi to Lalit Mohan S/O Shree Rajendra Kumar Pandit Purnanand Tiwari, Inter College, Jaspur, Udham Singh Nagar.
I, being in impression that copmany did not...

I had shopped online and packet worth Rs. 2600 was sent through DTDC courier (tracking ID M[protected]. I got a mail from the seller telling me that they confirm the shipment has been delivered to me. This is when I started tracing the packet, which I had not received at all. DTDC sent me a POD copy with some signature and contact number. The signature was not mine and not even of someone known to me, the number mentioned was wrong! I was not even called by the delivery boy to confirm if my courier could be delivered to this "someone".

Since then, I have been writing mails, contacing DTDC on phone but no one is responding with a satisfactory answer. The only answer that I get from everywhere is,"it has been delivered"!

Have even requested DTDC several times to send the courier delivery boy to the concerned address to identify the person to whom the packet was delivered but everything is falling on a deaf ear.

I even sent a written complaint to the DTDC Corporate office in Bangalore through registered post but still no reply.

Request you to please look into it and teach them a lesson so that such a thing is not repeated with other customers.

My DTDC consignment is v11055077.
I have never seen such a horrible courier service . Its been 3 days my consignment reached at viman nagar office but i have still not reiceved it. and the staff working at the office is worst . no cooperation and decency to talk. they say Do what ever yu want to do do. its been 5 days since the courier was made from Bangalore. I am leaving Pune today . The customer care never pick the call. Its been over 3 days that i have been calling them to get updates regarding the delivery. NO ONE RESPONDS, Horrible service. I am leaving pune today. No idea what will happen to my courier and when I am going to get it.
Please take some action and speed up my delivery.

Wht is the action for late delivery ? should i get my money back too!!?? as apunishment for the losses i had due to non delivery of my consignment!!???

Kamaal Hassan
837411****

Their website is not showing courier tracking information.They cutting my phone or not recieving my phone.their no is [protected].And my Awb no is.M81575689 dtdc courier

I Yogesh saxena, sending Courier booked on 17/01/2013 from Angul (Orissa) to Gwalior (M.P.) vide no. F07230886 @95/-(2 Page in envelop). DTDC committed me delivery with in 4 days (20/01/2013 is sunday, so will monday 21/01/2013). It is not delivered till now (23/01/2013 at 20:00 PM). What is purpose of courrier service then. Worst than normal post. And they charge so high.
If I sent through Speed Post @25/- letter delivered between 21/01/2013 to 22/01/2013.
Urgent Legal document were inside in envelop.
That's requirement in court on monday(21/01/2013).
I try so many time DTDC tracking status. But, no tracking found.
DTDC Courier service very poor. They are big big promises.
I want 20 time of amount return.

This is in regards to AWB# K60862295. The consignment was supposed to be delivered today (22 Jan 2013) and has not reached yet at 8pm. When we called up Brookefield office at 740pm waiting for the consignment and spoke with Mr. Sridhar, he spoke extremely rudely and said that the delivery boy has tried delivering but the door was locked and hence returned back.
Firstly, since I was on sick leave, i had not been outside my house and was 24/7 in house - there was no representative of DTDC who had come.
Second, we checked at the security gate for the entry and the security at our gated complex mentioned that DTDC courier delivery boy had not come in the day at all in the complex.
Third and very important, when we called back again at 755pm, Sridhar said that he has a personal function to attend and that if we need the parcel we should come in 5 mins or will get the same tomorrow and cannot wait for us. While I undersatnd the shop timings are till 830PM per main office.
It is equally urgent for us to get the consignment in hand however 5 mins is unreasonable time that was given to us. Also the way to speak and talk to customers was highly disgusting and unrespectable.
While i have not received the consignment yet and am not sure if this will reach us in safe hands and well packed as required, I would like to raise a grievance to customer care and have them take appropriate action against Sridhar and Brookefield office.
I would like to seek further updates to the action taken else will raise the same to consumer court. The consignment has a special injection with a microchip for our pet which has certain sensitivity attached to contamination of the same.

Look forward to your action. Thank you
Regards
Abhijit

Hi,
I have sent a return shipment to jabong.com using dtdc courier services. The courier was sent on Dec 24, 2012 from Hyderabad to Gurgaon (AWB No.: H[protected]. Status of the courier is still in transit. The delay has caused me a loss of Rs. 900.
The worst part is their customer care services. I called their Hyderabad customer care services approximately ten times and have dropped 3 mails to them. The girl responding to the call behaves as if she is talking to her ex-boyfriend. She refuse to register my complaint. Thanks to Gurgaon representative that they atleast registered my complaint. But still no help with it. Please have a look into the matter. And do let me know how to proceed further in this case.

Thanks & Regards,
Saurabh Sinha
Ph- [protected]
email: [protected]@gmail.com
Courier Tracking ID: H11622540

i have send a consignment through dtdc couriers to a location in delhi on 24 th december 2012.The AWB no of the same is V09486916.The consignment is shown to reach dtdc apex at delhi on december 26.But till now the consignment is not delivered.I have called the the office where ni gave the consignment for enquiry.They are saying that they are getting message from delhi that they cannot deliver the consignment and they are not returning the same either.I fear that this is a case of consignment missing from the delhi office.Even i called many times to delhi and they are not taking phone atall.The packet contains an item worth 10000.I think they r trying not to reply to all the quries related to this so that we will be frustated at some point and stop all the quries so that they can escape from any penalities involved with a missing consignment.please look into matter and do the needful.Its 20 days now since i gave the consignment to the courier,I got all the proof of bill with me.

Hi I'm Soham Mandal from Kolkata. I ordered a card for new year on 25th December 2012 in a online card delivery site named www.postmygreetings.com and I selected the delivery date on 1st January 2013. But I still didn't get the card. Then I complained on postmygreetings for the delay. They said it was delivered on 31st December 2012 through DTDC. I then asked them to give me the shipment number and they gave it to me. After that I checked it on DTDC official site and tracked my order with help of the shipment number and I astonished to see that it showed it was already delivered on 31st. I then called the DTDC customer care for check the status of my ordered card and gave them the shipment number as they wanted it. They checked it and told that the same I saw when I tracked it down. But I told them that i didn't get it actually, then they replied they couldn't help me in that case. Today I'm the victim. I don't want someone to be the same victim for tomorrow. So beware of this worst courier service in India. But I need the proper justice against this. Please someone help me.
My email address is: shm.[protected]@gmail.com / wow.[protected]@gmail.com
Please contact me.
Thank you.

I sent a COD (Cash on Delivery) parcel through DTDC (Consignment Number: I[protected] and I was told that I will receive the amount within 20 days. The Parcel was sent on 06/11/2012 and it has been almost 2 months since then that I have been contacting the DTDC office for the money, with no result. They have been constantly telling me that they have not received money. As per their own website the parcel was delivered on 16/11/2012, which in itself is a surprise as I was initially told that it takes 2 days for parcel to be delivered, whereas it took them 10 days to deliver the parcel this time. Thats still fine as I believe they might be using donkey carts to deliver parcel though they charge for air delivery. The only concern is that its been more than 45 days since the time the money was collected by their delivery guy and I am still awaiting it. Had they asked a guy to crawl from Delhi to Kolkata they money should have already reached me assuming the person crawls at a speed of 1.38 KM/Hour. Its pretty unbelievable that there could be any other problem in today's paced world.

I Strongly suggest not to choose DTDC.