DTDC Courier & Cargo Complaints & Reviews

On October 20th 2012 (around DurgaPuja) I sent a parcel via DTDC to Ahmedabad. As on Jan 3, 2013 - 2.5 months later, it still hasn't reached.

Whats more spectacular has been the customer service - their response was - "maybe you forgot to write the address". However the package (B[protected] is traced and received in Ahmedabad. But it vanished into thin air from there.

I guess I should have stuck to Indian Post. Anyway - DTDC customer service has been fabulously ineffective, irresponsible and inefficient - their responses range from -
> Package has been traced and we will deliver it on priority tomorrow
> Package did not have address written
> Can you verify contents of the package
> The package is now in some other delivery location
> Give us 1 more day and we will deliver
> If not tomorrow, I will get my manager to call

Manager never calls. Any other ways to take on people like DTDC which has worked for any of you?

Thanks and God bless DTDC customers in 2013. Looks like they will have to rely a lot more on luck than logistics.

J Dutta

I booked a shipment (D[protected] via DTDC on Dec 8 evening, at their Vashi office. I was told it will be dispatched by Monday (Dec 10), and will be delivered 'on priority' within 4-5 days, for which I was charged more than Rs.700. It's been two weeks since then, and my package is yet to be delivered. The package contained warm clothes for my sick brother-in-law, so that he could wear them during the winter. There were also a number of shirts and trousers. Since I have been using DTDC Services for a long time, I never expected them to lose my stuff - hence, the value of my goods I mentioned on paper was very minimal, Rs. 600 or so. The actual value will be more than 5-6 times that amount, if I re-purchase them today.

When the package wasn't delivered, I called up multiple times, both to their Vashi office (where I booked my shipment) as well as your 'Customer Service' - I spoke to Divakar, Sushila and Mrs. Beena Cheriyan as well. Every time I'm told "We're looking into it" and "we'll call you back", but the call-back never happens and I have to call up all over again. This has been happening for a large part of this month!

DTDC is yet to offer me any refund/compensation against my shipment.

DTDC has lost my goods (which had sentimental value), never bothered to call back or apologize, and I have had to call repeatedly to get an update! I WANT A FULL REFUND PLUS COMPENSATION, FOR THE HARASSMENT CAUSED TO ME!!

Thanks

Amborish Roychoudhury

Hi,

I have an online shop on www.craftsvilla.com/maddiesfingerstheartyones

I used DTDC for sending my products to customers for last few months.

I sent a parcel on 10th Dec 2012 for Siliguri. Consignment number M79159924. Items worth Rs. 1500. Shipping amount paid Rs. 450

This parcel reached customer after on 14th Dec. Out of the 3 terracotta pots 2 were broken. Since then I have been running around to get a claim details. DTDC guys use all tactics like packaging was not proper etc. Mine are handcrafted products and breaking of such items mean a lot of hard work once again, so I am extra careful in packaging them. If packaging was not proper than all 3 pots would have broken. This is a clear case of mishandling and no one is willing to take the responsibility.

DTDC Manpada, Thane Franchise gave me Branch Manager's number, when i spoke to him he said I should speak to Vijayta Rao who handles claims. Vijayta does not come on the line. Some lady called Vaishnavi answers call. Takes my details and promises a call back. But no call so I call back the next day. Vaishnavi picks up the phone again... speaks very rudely and says franchise only will handle your problem. We dont take terracotta products as they are fragile.... I call back Franchise, he directs me to Branch Manager, Dalwinder Singh and he again tells me Vijayta is the right person.....

I have to ship these products again to the customer as he has already paid.

So in short I the amount i end of paying for shipping my product through DTDC is

Rs. 450 for shipping to Siliguri
Cost of damaged items : Rs. 1000
I have to send fresh items to customer : Rs. 1000
Again the shipping cost for 2 pots, which would be around Rs. 320-350
Money for 'N' number of calls I had to make to 3 different people.
Mental harassment and trauma, priceless....

Can someone look into the matter and sort it out ASAP?

Thanks
Madhurie D Pandit
[protected]@yahoo.com

dear sir, i dont get DTDC cargo from Saudi Arabic EMS Services from last 1& half year..i went 50 time at DTDC ashram road services branch office..but they ignore my query and arrgument me to go saudia post services but i had proof that my parcle received from india DTDC service but anyhow thy mis or thiefed my parcle anywere...and not not responsing me...
so now what can i do fortheir go get my write..which company take responsible for my miss consignment..please sugggest me for further action..i have also all proof the the parcle receipt....
abdulgani mansuri [protected] ahm'ad
[protected]@sp.com.sa, EMS saudia post, [protected]@dtdc.com, [protected]@sp.com.sa, DTDC ahm'ad, DTDC INDIA, DTDC INDIA, DTDC INDIA, DTDC INDIA
Date: Sun, 13 May 2012 10:23:58 +0000


Dear Mr. Mansuri,

Thank you so very much for your patience in this matter.

We have advised our Delivery partner in India to close this case in the next 15 days beyond which we will treat this consignment as lost.

In the event of this being treated as lost, we will move forward to process compensation.

Trust the above is in order.

Assuring you our best of services, always.

Thanks & Regards…

Mohammad F. Alam

Director, International Affairs

Tel: +[protected] Ext. 130

Fax: +[protected]

Mob+[protected]

E-mail: [protected]@sp.com.sa

Mail: EMS, King Fahad Road, P. O. Box 14655, Riyadh 11434, Saudi Arabia.

Dear Sir,

I had sent one document related to my mothers pension (consignment # P[protected] by DTDC to Bhopal from Pune on 27/11/2012 but it still not reached the concerned person. When I inquired about it today (17/12/2012) they said they had delivered it on 10/12/2012. but when i checked with the recipient he said he didnt. So i asked them to provide me where exactly they delivered and to whom they delivered it. or if they can provide me the contact number of delivery boy i can check with him about the delivery. but they are not able to provide me that as well.

Please help me as the consignment contains the document related to pension and bank.

thanks in advance
Subhash Khare

Hello,
We appreciate the concern shown by you.
To update you with the below case, we have received the consignment back; however the current condition of the consignment gives me an impression of how badly DTDC Executives handle a customer’s consignment. I now am left to believe the executives never even bothered to understand the intensity of the importance of the goods that the customer wants to deliver!
To inform you of the background of the case, the consignment was a piece of art, which was a sample piece to one of my perspective client which only because of the delay and the inconvenience caused cannot be a part of my business deal anymore!
I believe the type of experience that I shared succeeds in neglecting the service assurance that you promise!

Now that I have had such an experience, below are the points to highlight:
The painting is now fully damaged, attached can you find the image of the painting and its current condition!
1. Me and my client were made to waste most of our precious time tracing the consignment, but we believe the attempts we made were in vain! My clinet personally tried contacting the Ahemadabad DTDC office numerius time, but was only left with vague answers and assurances that the package is on its way while the reality we believe was that the package was damaged before it was dispatched from Ahemadabad Office as the track records suggest that the package was returned back due to damage!
2. We are unable to understand why the package was sent back to Ahemdabad after it was dispatched due to damage, further wasting our time!
3. The authority never even bothered to inform either of the parties of the current status of the package as it was damaged and dispatched it back without intimation!
4. The package was not given due importance it needed, as we can see the package was damaged into pieces, the package was not at all taken care of
5. The package was opened without prior information.

After having traced the package for a long month, the result is that the product is into pieces, I have lost my client, and while me and my client had to waste most of our precious time tracing the package the package was travelling places for no valid reason.
We have examined the Parcel and we believe that it must have been damaged due to careless handling during transport.
As it was a sample piece for my Business Development the futuristic value of which cannot be translated in monetary terms and which we have lost all due to the services that we were provided by DTDC. We now wish to claim for the damage, the delay and the inconvenience caused both to me and my client.
The purchasing price of the product being Rs 9,000.00; we request you to please provide us with the procedure to claim for the compensation at the earliest or else I will be left with no other option than to file a case against and go public with the service quality and management issues with the company.
Also if you are unable to reply me the solution to the case, please provide me with the contact details of the higher authority, as we were unable to find any details of the Nodal Officer on your website.
We would highly appreciate you to look into the matter and take the same seriously, as it is I have lost a month dealing with your management!
Awaiting your response!

Sir,
I have sent a courier from Bidar (City of Karnataka State) by "AIR MODE",on Saturday Dated[protected], and it was promised to me that the parcel will be delivered at the Said Address on Monday[protected] but as on[protected] the courier has not been delivered to the Adress the Consignment number of the parcel is (D[protected]
please do some thing in this regard,

Thanks & Regards

Shrikanth C

Date of Booking[protected]

Total Money Demanded by DTDC-7000

Place of Booking- Uttarpradesh, Distic- Ghazipur

Docket No-D10672678,Z76286642

Delivery Place- Himanchal Pradesh(Rampur)

Problem-My goods have been reached at Chandigarh and now when I am asking about my goods then they are demanding me Extra charges for shifting the goods for Rampur. They are not assuring me that when they will shift my goods.So please help me and take a needful action.My Mob No-[protected]

My friend Srinivas who is working as a software engineer send a courier to me from GOWLIDUDDY - HYDERABAD to KOZHIKODE on 6 th NOV 2012.Till this day i was not informed.So i contacted my friend Srinivas.I contacted DTDC Head Office,Kozhikode.I came to know that the courier i expected was sent back to origin.My Consignment number is H07999604.What to do???

Hi
This is shridhar
I have a painful experience with DTDC.
I have not received the consignment number B87964902 booked with DTDC on 30/11/2012. The post was booked in Bangalore and it reached vadodara on 3rd December2012. This information is available in their tracking service(that also most of the time not working)
I tried the vadodara super franchise number ([protected] and [protected]) several times but they are not responding. Either they put of the phones or they don't lift the call. I tried the customer care number [protected] of DTDC Ahmadabad but they are not at all lifting the phone. No one is accountable or responsible in this in this company. I request you to help me to get my document. I also suggest the public to keep away from this service

I have sent a courier from DTDC on 30/11/12 from Kolkata to Pune with there "blue" servise facility which ensures that it will reach the destination in 48 hours. Being sunday a holiday in between I was told that it will reach at monday morning. But today its already monday night and it hasn't reached. I just cannot understand when someone is doing the courier with extra benefits then also the situation is this. Of course I have a much urgency that's why I did it. What kind of customer service is this!! My courier number is V10994880.

HI , this is Sikander from Srinagar want request the concerned authority that i had ordererd some things from online shopping, and which was dispatched from the online company with the help of DTDC courier company . The shipment with AWB no Z78522028 reached Srinagar sub DTDC office on 28/11/2012. it is now three days the shipment has not been delivered to me.I had word with them but they didnt pay any response and behaved rudely. plzz help.

DTDC has never showed an on-time performance as far as I am concerned. A courier dispatched on 22nd November 2012 hasn't reached its destination as on 29th November. That IS NOT a courier service coz it's slower than snail mail. To add to the troubles, the customer care desk is setting high standards (pun intended). They do not receive calls from ordinary people like us nor do they reply to our mails.

What's unsettling is that, this is not the first bad experience I've had with DTDC. I've had similar displeasures twice earlier as well. Wonder what made me come to DTDC again :(

Well, as they say - " Fool me once, shame on you; fool me twice, shame on me". So, I guess it's "shame on me" :(

H08196181 consignment from Hyderabad on 23rd November not delivered at Visakhapatnam even after 4 days. Customer care reports delivery boy on leave yesterday. Today not yet delivered even after several requests. Government should setup rules and a OMbudsman for all private courier agencies as Consumer Forum is not always apt resolution .

Dear Sir,
I got quotation on 31 Oct 2012 from sales.[protected]@dtdc.com this email id for our ecommerce startup and after telephonic communication Mr Abhay Prajapati Sales Officer ,Voice : [protected] , he fixed to meet me on 7th Nov 2012 and still we are waiting and we lost good response for Diwali season as well as for marriage processings also. Hope company manager will try to listen us and provide solution asap.


Thanks
Ghanshyam
[protected]

Hi,

This is to report the losses I have beared due to worst services provided by Courier Company DTDC because of carelessness and irresponsible staff and wrong information provided to me.

I sent few cosmetics from DTDC branch IGNOU Road Neb sarai, New Delhi to Lucknow on 11/09/2012. The package was sealed packed(all products were sealed in respective boxes) and on top of that I did pack it tywice with an air bubble sheet. The employees at their IGNOU branch checked and packed it further and asked me ONLY TWO QUESTIONS: Whats in the package and How much is it for?
I did inform them there are cosmetics and are worth Rs1800. When I asked them Why they need to know the value of the product, they said "Its for the purpose of insurance". Nothin else was told / informed to me except that it will be delivered on 12th Nov 2012.
However after many follow ups the product was delivered on (Saturday 17th November ,2012).
Firstly, I am not sure why it tool 8 days for a courier company like
DTDC to deliver a packet when they promised that it will be delivered
max by Monday (12th Nov,12) as I have beared all losses for these 8 days.
Secondly, the products were all damaged. The packet was in worst condition and all the cosmectics were all damaged. I have attached the pictures of the products at the time of delivery for your reference. I fail to understand how did the Sealed packed boxes were opened and all the products were spilled over n the package was tampered so badly when the contents were asked when I sent the courier.

I did complaint the same to their branch manager and all they are doing is making the procedure lengthy and not being helpful at all. I was asked to f ill a claim form which I did and now when I called them today they said It wasnt insured by you. But the real story was I was never educated by any of their employees about insuring them. As I said earlier All i was asked was the value of the products and they said they are asking it for the purpose of insurance but I was never told anything else about If i needed to do anything extra.
I am extremely upset about the way they are treating me now as they are putting it all on me. I think as an employee of DTDC if the customer is not aware of their policies and procedures then its their duty to educate the customer.
I have beared losses for all these days by losing this Client and I need a claim for the Value of the products (Rs 1800) , the courier charges (Rs 100) and the losses I have beared (rs 3000) . Please help me with this.

Regards,
Nisha Singh
nisha.[protected]@gmail.com
176/A, IGNOU Road,
Neb Sarai, New Delhi - 68

I Have Couriered A Letter On[protected] At 4:30 pm, And the Consignment No: C44036080. Yet the Courier is Not received by the other party.
It is Some what Confidential And More Urgent that's why i preferred DTDC But I get only irresponsible reply from the DTDC Representatives.

Name : Vikram prasad.p
Cnt No :[protected]

I sent a package to bangalore from hyderabad using DTDC priority with tracking code X01597238.
They charged whopping 400 rupees saying that they will deliver by next day. They said normal charge is Rs.100 and will deliver in 2 days.
Shop guy said package will reach next day guaranteed after taking Rs. 400 from me.
Package reached the destination only after 3 days, slower than normal courier speed to bangalore.
In between i tried to call bangalore and hyderabad DTDC customer service several times, their phones are busy are out of service.
I went to DTDC web site and try to complain, it fails after submitting.
I asked for refund with the shop guy, that guy stopped picking up my phone calls.
Whoever sending courier with DTDC be aware that there is no customer service, no working web site.

I am not sure if its company wide policy or specific place policy but undelivered couriers are neither delivered back nor informed of non-delivery! Twice it has happened for AD market Shalimar Bagh, Delhi branch. One Rakhi courier was never delivered to the one addressed to nor returned back to the sender as we did not bother to inquire. Another one was traced to the same place as lying there after 2-3 weeks as undelivered for lack of service at other location! What is least expected that we be informed of non-delivery of courier if not delivered back! Don't know how many untraced couriers have gone missing due to non delivery! If one tries to lodge such complaint on company site, the site shows error!

DTDC Franchise for Swarup Nagar took the order for delivering 50 Kg luggage to Mumbai and thrown at their branch office without any action carelessly. Branch was not aware about the luggage and was not bothered to know also. They were about to throw the luggage outside their office without any intimation to us.
When online tracking was not available even after 5 days of booking, we contacted DTDC franchise, and they replied that they...