DTDC Courier & Cargo Complaints & Reviews

HI , this is Sikander from Srinagar want request the concerned authority that i had ordererd some things from online shopping, and which was dispatched from the online company with the help of DTDC courier company . The shipment with AWB no Z78522028 reached Srinagar sub DTDC office on 28/11/2012. it is now three days the shipment has not been delivered to me.I had word with them but they didnt pay any response and behaved rudely. plzz help.

DTDC has never showed an on-time performance as far as I am concerned. A courier dispatched on 22nd November 2012 hasn't reached its destination as on 29th November. That IS NOT a courier service coz it's slower than snail mail. To add to the troubles, the customer care desk is setting high standards (pun intended). They do not receive calls from ordinary people like us nor do they reply to our mails.

What's unsettling is that, this is not the first bad experience I've had with DTDC. I've had similar displeasures twice earlier as well. Wonder what made me come to DTDC again :(

Well, as they say - " Fool me once, shame on you; fool me twice, shame on me". So, I guess it's "shame on me" :(

H08196181 consignment from Hyderabad on 23rd November not delivered at Visakhapatnam even after 4 days. Customer care reports delivery boy on leave yesterday. Today not yet delivered even after several requests. Government should setup rules and a OMbudsman for all private courier agencies as Consumer Forum is not always apt resolution .

Dear Sir,
I got quotation on 31 Oct 2012 from sales.[protected]@dtdc.com this email id for our ecommerce startup and after telephonic communication Mr Abhay Prajapati Sales Officer ,Voice : [protected] , he fixed to meet me on 7th Nov 2012 and still we are waiting and we lost good response for Diwali season as well as for marriage processings also. Hope company manager will try to listen us and provide solution asap.


Thanks
Ghanshyam
[protected]

Hi,

This is to report the losses I have beared due to worst services provided by Courier Company DTDC because of carelessness and irresponsible staff and wrong information provided to me.

I sent few cosmetics from DTDC branch IGNOU Road Neb sarai, New Delhi to Lucknow on 11/09/2012. The package was sealed packed(all products were sealed in respective boxes) and on top of that I did pack it tywice with an air bubble sheet. The employees at their IGNOU branch checked and packed it further and asked me ONLY TWO QUESTIONS: Whats in the package and How much is it for?
I did inform them there are cosmetics and are worth Rs1800. When I asked them Why they need to know the value of the product, they said "Its for the purpose of insurance". Nothin else was told / informed to me except that it will be delivered on 12th Nov 2012.
However after many follow ups the product was delivered on (Saturday 17th November ,2012).
Firstly, I am not sure why it tool 8 days for a courier company like
DTDC to deliver a packet when they promised that it will be delivered
max by Monday (12th Nov,12) as I have beared all losses for these 8 days.
Secondly, the products were all damaged. The packet was in worst condition and all the cosmectics were all damaged. I have attached the pictures of the products at the time of delivery for your reference. I fail to understand how did the Sealed packed boxes were opened and all the products were spilled over n the package was tampered so badly when the contents were asked when I sent the courier.

I did complaint the same to their branch manager and all they are doing is making the procedure lengthy and not being helpful at all. I was asked to f ill a claim form which I did and now when I called them today they said It wasnt insured by you. But the real story was I was never educated by any of their employees about insuring them. As I said earlier All i was asked was the value of the products and they said they are asking it for the purpose of insurance but I was never told anything else about If i needed to do anything extra.
I am extremely upset about the way they are treating me now as they are putting it all on me. I think as an employee of DTDC if the customer is not aware of their policies and procedures then its their duty to educate the customer.
I have beared losses for all these days by losing this Client and I need a claim for the Value of the products (Rs 1800) , the courier charges (Rs 100) and the losses I have beared (rs 3000) . Please help me with this.

Regards,
Nisha Singh
nisha.[protected]@gmail.com
176/A, IGNOU Road,
Neb Sarai, New Delhi - 68

I Have Couriered A Letter On[protected] At 4:30 pm, And the Consignment No: C44036080. Yet the Courier is Not received by the other party.
It is Some what Confidential And More Urgent that's why i preferred DTDC But I get only irresponsible reply from the DTDC Representatives.

Name : Vikram prasad.p
Cnt No :[protected]

I sent a package to bangalore from hyderabad using DTDC priority with tracking code X01597238.
They charged whopping 400 rupees saying that they will deliver by next day. They said normal charge is Rs.100 and will deliver in 2 days.
Shop guy said package will reach next day guaranteed after taking Rs. 400 from me.
Package reached the destination only after 3 days, slower than normal courier speed to bangalore.
In between i tried to call bangalore and hyderabad DTDC customer service several times, their phones are busy are out of service.
I went to DTDC web site and try to complain, it fails after submitting.
I asked for refund with the shop guy, that guy stopped picking up my phone calls.
Whoever sending courier with DTDC be aware that there is no customer service, no working web site.

I am not sure if its company wide policy or specific place policy but undelivered couriers are neither delivered back nor informed of non-delivery! Twice it has happened for AD market Shalimar Bagh, Delhi branch. One Rakhi courier was never delivered to the one addressed to nor returned back to the sender as we did not bother to inquire. Another one was traced to the same place as lying there after 2-3 weeks as undelivered for lack of service at other location! What is least expected that we be informed of non-delivery of courier if not delivered back! Don't know how many untraced couriers have gone missing due to non delivery! If one tries to lodge such complaint on company site, the site shows error!

DTDC Franchise for Swarup Nagar took the order for delivering 50 Kg luggage to Mumbai and thrown at their branch office without any action carelessly. Branch was not aware about the luggage and was not bothered to know also. They were about to throw the luggage outside their office without any intimation to us.
When online tracking was not available even after 5 days of booking, we contacted DTDC franchise, and they replied that they...

AWB/SHIPMENT NO B88310156 FROM BANGALORE TO DELHI.ordered a 3m RESPIRATORY MASK through EMAHENDRA on 9th November. the booking time by DTDC is shown as 12:00 am 10 nov . Today 12th November draws to a close and the shipment has not arrived. moreover there has been NO RESPONSE from DTDC company. NO COSTUMER CARE EXECUTIVE ANSWERS THE PHONE. The shipment has been declared as OUT FOR DELIVERY FROM 11:20 am in the morning of 12th but not received yet. WORST COSTUMER CARE EXPERIENCED SO FAR. EXTREMELY UNHAPPY AS THE COMPANY (EMAHENDRA)CHARGED Rs 200/- for the shipping.Adding to that the sites complaint section is not working properly.ONE CANT SUBMIT HIS/HER COMPLAINT ON THEIR SITE. Not expected from a "leading" delivering company.

We have booked a document P20236488 from Pune to Patiala on Nov 5th. This has not been delivered yet. As per tracking, it is 'In Transit' with last location as dispatched from Ambala on Nov 7th. This is really strange that it has still not been delivered as Ambala Patiala distance is just 50 Km.

We have been trying to get in touch with Pune Baner Branch[protected] Mr. Siddharth). He told us that 1) He does not have any idea 2) Internet is not working from him 3) If the parcel was urgent, then we should have booked Plus service 4) Call head office 5) He cannot take an official complaint. When we kept insisting, he disconnected the Phone. We had discussion with Mr Shrikant two days ago also, he also told that he would inquire with head-office and get back to us by the following morning, but he never called back. This is really frustrating. This is no service commitment and even the staff is not helpful.

Thanks

Many online companies choose DTDC couriers since they promise prompt delivery. In my case, though my area is serviceable by DTDC and 3 of their branches are available nearby my town, they dont have any courtesy in informing about the parcels(if so, I'm prepared to go and collect them at their office) and reverted them without any responsibility. I lost nearly 1000 Rs. in these three waybills, Z74100142, Z73537339, M80205529.

Hello,
Assured Next Business Day Delivery assured by DTDC National Blue Courier Service, for which they charge hefty amount, is an way of extortion from customers. My business associate booked an article (AWB No.: V[protected] from Mumbai on Wed, Sep 12, 2012, 12:00 AM. It was urgent and needed in early morning of Saturday, Sep 15, 2012. According to DTDC service level agreement, it was to be delivered on any time of Friday, Sep 14, 2012. There was no holiday between. But it was delivered on Sat, Sep 15, 2012, 3:00 PM. Thus it was of no use. this way these Courier companies assures, extort money and ignores.
Subhajit

DTDC has not delivered My Shipment No. Z75882874 . There online tracking system says its delivered in 29th October 2012 , But i did not get it as of today 5th November 2012. I emailed to DTDC regarding this issue but they did not responded even once , I called them many time on there customer service but its also of no use every time they gave me some or there excuse.

Hello,

Few months before I had to receive some books of my examination through DTDC Courier, but after so many days the District of 11 books of my MBA Course. After complaining he said due to a load of Courier it got destroyed and you come to office may be you get your books there. I went there but found only two books. and other are still not got. This is very bad and sorry to say that I given my exams by collecting notes from internet. The DTDC Services are very slow and very bad, we cannot trust on them.

Thanks,
Ravi

I recently purchased an item from ebay.in on september 28, 2012 and Item id is[protected]
The seller shipped the item through DTDC, AWB No.- Z74645428 on October 3, 2012.
When I tracked through DTDC website it showed delivered on October 4, 2012 and when I checked with local DTDC office I found out that the courier boy shipped product to a wrong place and he left the job.
Now I do not know what the truth is.
DTDC...

Dear SIr/Ma'am,

i was to receive a courier from DTDC Courier.
it was sent from my home "Sirsa (haryana)" on OCTOBER 1st, 2012.
it should have been received at "Raigarh (chhatisgarh) " by now (Oct. 20 has been passed) but it is not reached yet.
the consignment no. is "Z[protected] "

when i try to contact them or ask them they dont give any satisfactory answer or even dont talk politely.
plz take some action ASAP.

regards,
Rajiv Kalra
[protected]
[protected]

Dear Sir/Madam

I sent rs 2100 and few documents through DTDC from bangalore to dhanbad bearing consignment number-B87465379 on 11th of oct 2012.

It was delivered with the rs 2100 missing in it.

It was properly pinned with stapler with brown tape on it. After the delivery boy has left it was observed that the courierwas opened and re sealed it.

Thanks and Regards

I am sorry to inform you that dtdc courier are the worst courier services i have seen. I have had same experience twice.that the goods could not be delivered on time inspite of the correct address. I regret using these services. And whosoever reads this, i would like to bring to your attention the staff is equally incompetent and rude. No responses from there side even during office hours. Such irresponsible state of affairs was seen with this service, both the times. I am very sure no one will try to even amend these faults. They just know to charge twice for the same goods, or they have no idea where the parcel is. And on top of ot they ask us to collect from some place. Then what is the use of such pathetic courier servicce. One advice...use any services other than dtdc couriers.

hi, thiz is Sarfaraz Alam, my consignment number is V10439304, from bangalore i was expecting a parcel containing two cell phones i.e iphone and S3. While sending it from bangalore it was insured and it valued 44thousand. Infornt of the box and also in the receipt it was clearly mentioned that the box contained 2 cell phones and had to be given in the hand of the receiver in Ranchi. When I opened the box in the dtdc courier service shop in Ranchi I found only 1phone i.e only iphone was there and the other the phn which was a S3 was missing. See what kind of a fraud is this Dtdc.