DTDC Courier & Cargo Complaints & Reviews

Dear Team ,

I had sent a courier to Krishnagiri on 11/09/2012. But It had been 4 days((Working days), since the couriers had not yet reached. When I had checked the status, it shows delivery in Salem location . For your kind information the location should be in Krishnagiri and not in Salem. I really don't understand why the status shows Salem.

Courier Information below:
CN No - c43804503
The address mentioned - 216c/10 Salem main road Krishnagiri 635001.

You peoples charging huge from us but the service is really worst. From Chennai to Krishnagiri its just 250 km of distance. But its been 4 working days, still the document had not yet reached. People use Courier services to transfer the items as early as possible. But if this is the case then could customer can trust your service.

Also please remove the one India toll free number. Its not working, then what is the use of it.
Worst customer care service I had ever seen ..

Warms Regards
G.Jakathish kumar,
IT Business Side,
+91 [protected].

i had sent 5 shirts,1 jacket, 2jeans from bangalore on 30th august to patna.all the things was packed in a cartoon.it was dispatched by volume basis..but on 6th september thursday when it was delivered 3 shirts was missing.so please check why it happened.and i had checked the detail on saturday 1st sept that dispatched from kolkatta and on monday 3rd september the parcel was already in patna so why the did late and delivered on 6th sept..this is second time i am facing this problem,so please look on this matter and find out my belongings..

Hello Everybody,

I would like to share my problem with DTDC courier/postal service. The service is very worst compare to other one, because they are not responding properly at all to the customer and I felt they don;t know how to behave with the customers. But why the DTDC is maintaining these kind of staff I am totally depressed with the DTDC courier service.

I have called so many times to customer care and as well as to the agent, they are simply saying it will delivery, they don't know about delivery date also. I wondered regarding the service, even they not able to tracking with booking number, system is showing nothing where I want to check about the status of my goods delivery.This is very ridiculous behaving with the customers.

I sent courier on 1ST Sep 2012 from Chennai to Andhra Pradesh, but not delivered till date. you can see how much the DTDC service is responsible to the customers.

I wan to suggest DTDC service, if you have any problem with the service please tell to the customer exactly what kind of details the DTDC expecting to the customer. then the customer will come to know and definitely he will provide required details. instead of that simply you are collecting couriers after that if you have any problem leaving those couriers with intimation to the respective customers. This is not the way to behave with the customers. At least maintain proper customer care or help line in main centres then the customers get some idea based on those help lines centres.

Note: Dear DTDC customers, please beware with the courier service and please check properly before proceeding to send your things using the service.

Regards,
Ram.

On 09/09/2012 I went all the way from my home to dtdc hub(Vijayawada near Railway station) almost 8 km away hoping that as it was a sunday only the hub persons will be booking the cover for me to hyderabad as it was very urgent.
I went there and waited for 10 to 15 min and a person named CHITTI BABU came in and took the cover and said that it would cost me 40 Rs ( where as the regular charges I pay are 20 Rs only ) When i just asked that the regular charges were low and why he is charging double he said very rudely " Normally it is Rs 20 only but these are the charges which I charge, I don't have the need to book it for you, we should not book it at the hub center but with the knowledge of security person I am booking it, you may book if you like or else you may leave" and handed back my cover and left the place.
The company or any person should not feel that it is the need of the customer so he has to book by any means. I don't think that it is a policy of the company to charge the customer depending on his need and vary person to person or time to time. So if you value your customer please try to correct your ways of customer handling as it is most important in these days.
When I tried to give a feedback in their address dtdc after filling the whole details it said " Sorry system error, Please contact us later" This is the height of customer satis faction what they call.

Dear DTDC (WHOEVER IS DEALING WITH THIE SUBJECT),

COMPLAINT

I had booked a parcel with DTDC Plus, office at Mahamaya Enterprises, Shop No.137, 1st floor, Jaipuria Plaza, Sector 26, Noida on 05 Sept 12 at around 1900h for delivery at Calcutta address. Consignment No. V 10037105. I was promised that the parcel would be delivered max within 24 h, in fact much earlier than this. I had specifically requested to be careful on this because the items being eatables, were of perishable nature and would get spoiled if there was delay in delivery.

Today I have been checking up with my son in Calcutta the whole day and your office at Noida Sector 26 and the main office at Sector 8 in Noida.The attitude of your staff at Noida offices has been totally callous and irresponsible. After a lot of persuation and calling up many times since 1200h today, they have now informed me at 1830h that the package is still lying at the Delhi Airport!

Now what do I make of it????

Is this how the services are being provided? What action you want me to take? The parcel would already have gone waste. The amount I paid to your company, my whole day wasted in tracking the whereabouts of the parcel, agony of the task still uncomlpleted.....!!!!

Request come back to me as to how you propose to deal with the issue. Or I need to involve the Media to highlight your incapability and inefficiency and approach the Consumer court or look for other means to seek redressal.

Incidentally your so called Customer Care Service is perpetually busy. No way of getting to them.

Col HGS Yadav(Retd)
G 701, Vivek Vihar
Sector 82, Noida 201304
Mob No. [protected]

Respected Sir,
I am Shashidhar S. Galimath, residing at jamakhandi, my postal address is Jagadeshwar temple road, 'GHALIMATHA" kadapatti post office hunnur area, jamakhandi. 587301. Dist Bagalkot. from last one to two months I am preferring DTDC for couriers because my friends and relatives requesting me to send the items through DTDC only so I also request the same to my friends but unfortunately the DTDC courier service provider in jamakhandi is not giving me a good service till now its 3 time I requested my friends to send the documents through DTDC only and accordingly they send me through DTDC and with in a one or two day I got those documents in jamakhandi. but each time I personally visit the center and and take the delivery. Among them one document is very important and urgent for me but I was out of station so i cant collect it but your service providers not even informed me. I himself call him and request them to deliver that document to my home but they says that "we cant because its not covered under our area you have to come" the distance between my home and this office is less than 1 KM the road is very simple without any complicated turns. In jamakhandi Professional Couriers and Blue Dart is also providing the service there office is at least 2-3 KM from my house still they call me, inform me, ask me for my address, first inform me before they come to home and deliver the goods / documents very promptly.
So I kindly request you to consider my this complaint,
Thanking you sir.

Dear Sir,

I sent a courier on 20th August 2012 through DTDC courier service (DOC No. Z[protected] which contains cloths and shoes. Courier was sent from Noida to Sultanpur. The courier has not been received yet. When I tracked it I found that it has been received in Lucknow but not sent to Sultanpur. I talked to Lucknow Operation Manager MR. Alok (Cont. no. [protected]) regarding this and he assured me to solve the problem within 2 days now it has been five-six days he either does not pick my calls or disconnects it. I am very disappointed with the response I got from Lucknow staff.

I request you to please track it and sent it to the address and take action against Mr. Alok.


Neha Srivastava,
[protected]

Sir/Madam,

I am Kadambari from Pune and I am a regular user of DTDC Courier services but this time when I have sent Rakhi to my brother's place in 'Jharsuguda, Orissa' ,it was not sent also when I inquired it was told to me that they don't have service there and the courier is returning back. The lady there had checked with the Jharsuguda office as in their system the Pin code was present and the official there did not even try to call on my brother's cell number so that he could have collected it from the office. This is a very neglected behavior and it was told to me that the courier is returning back and they will give me a call to confirm whether to resend it or return it but its 1 month now and I haven't received any calls yet. I insist you to please take some action as it was a very careless attitude on the company's name and it was the first time when my Rakhi could not reach my brother which has hurt my sentiments a lot.

Kadambari

Hi,
I am Nishi Kumari. I had a courier of some medicines sent on 29-Aug-2012 through DTDC Plus from Delhi to Bangalore.
The consignment num is: V09280169
So this should have been delivered on 30-Aug-2012 but I have not received it till now. I want details for necessary action to be taken.
Please guide me on this.
My contact mail id is nishi.[protected]@gmail.com
Thanks.

Lost Pin NO

Dear Sir,

i am useing eZ-Pay Card .I lost my ATM PIN number. Please send my pin no
Card no : [protected]
Card Holder Name:-KRISHNA Y

MY ADRESS IS :-

Y.KRISHNA
S/O RAMAIAH
6-2-125,NEW BHOIGUDA,NEAR NEW GANDHI HOSPITAL
SECUNDERABAD
ANDHRA PRADESH,
INDIA
PIN:500003


Please send the pin no for my mobil. no is [protected] or my email id is [protected]@hotmail.com

Hi,

I burnt my fingers by using DTDC services for sending across rakhi on behalf of my sister from Mumbai to her cousin brother in Kannur (Kerala).
I had booked a consignment containing rakhi through the franchise Kalbhairav Ent. MF -864, BS Road, Dadar (W) – 28 /Lower Parel, Mumbai vide CN No.M74948138 on 30th July’12 and assumed that it would be delivered till we got a call from Kannur stating non-receipt. So on 6th Aug’12 I got in touch on the number mentioned in the receipt only to be asked for complete address which I was too furious to part away for the simple reason that I assumed that it would have been already delivered. On calling up the Branch Manager (Rajaram) he too requested for the address, which was promptly shared. The next day I again called him and was shocked to hear that the consignment is at their Cochin office & he has no update why it is stuck. He promised to call back but didn’t.

The next day I again called him & he said the reason was that Kannur is not serviced by DTDC, this I wasn’t informed at the time of booking. So it is not only Rs.70 down the drain but on the emotional side rakhi not reaching the destination. Rajaram said he was helpless as his terminal showed they have services but Cochin informed that they don’t service. What a realization after booking the consignment. To top it DTDC Cochin office called up my cousin brother stating that he can come down from Kannur and collect the courier from their Cochin office a distance of 300 kms plus!!!, which my brother obviously declined. Rajaram promptly ended the conversation stating that they will dispatch the courier back to him. Till date I am yet to hear from him on this. I wonder the kind of systems DTDC has to carry out operations & also delivery staff who call up the consignee to take delivery of goods!!

To my complaint mail dtd 13th Aug, DTDC has been 'prompt' enough to revert on 17th Aug'12 stating that they will look into the matter and requesting for the address to which it was sent. On sharing the address DTDC Customer Care is yet to get back till date.
It is better to use services of industry leaders like Blue Dart who assure prompt delivery & updates rather than making one feel that he has availed some free service and can ask no question. Please don't rely on DTDC service destinations even if you assured of doing so.

Dear Sir,

I have dispatched some important documents at Bhopal on 21.8.2012 through DTDC Courier. The consignment no. is M77937263.. The same has not reached its destination till date. The document was important one and which have to be reached at Bhopal at the earliest.

Due to the same we have incurred loss of Rupees One lac Fifty Thousand.

Should i go for the claim.

Regards.

Airway Bill No: Z70000231

While tracking in dtdc website, its showing the status as delivered.
Then we called up the customer support and they send the proof of delivery which is as attached. Somebody else signature.
On the delivery date we are not there and the door and gate is locked. Also we checked with the nearby houses.
Hope the delivery boy or franchise agent is taking the couriers by signing themselves.
Still the issue is on hold and as per the mail I got from CSS.[protected]@dtdc.com against my complaint I raised a week back.

The below franchise is supposed to deliver the item.

CHANNEL PARTNERS
Location Name: VYTILLA
Address: SMP COMPLEX, 29 1332A, BEHIND KSFC OFFICE,, VYTILLA, Pincode - 682019
Phone:[protected] / [protected]
Email: vytilla.[protected]@fr.dtdc.com

How you are giving franchise to those who won't respond properly. We tried to contact[protected] and the person told he will be sending the delivery guy 2 days back. But till date nobody came.

Dear Sir / Sirs,

I have consulted with my supplier at Bangalore to get the materials ASAP.
They have conducted to your Bangalore office and confirm me after discuss
with your people that I will get the materials within 4-5 days in Kolkata.
My Docket No. is D I0058635 Dt.18.08.12. As per your commitment, I am
supposed to receive the materials today in Kolkata and accordingly I got in
touch...

I booked a package under the consignment number M[protected]in the name of Mrs. Manju Sharma) on the 18th of July 2012 from Belapur, Navi Mumbai to Jaipur reached its destination after 21 dayes (on 8th of August 2012).

When i called up their jaipur office to enquire about the package they told me that the status on their system says that the package has been delivered and signed for on the 20th July 2012, but when i told them that it hasn't been received till 7th august 2012 than they gave me the numbers of the concern person (Mr. HARKESH - [protected]) when i called him up to enquire I was shocked by his reply , he told me the package hasn't been delivered at all because they found it quite difficult to locate the property, to which i asked him if the package is still in the custody of DTDC than how come the status says that it has been delivered? i also asked him who signed for it, to which he replied that whenever we are unable to locate the destination we sign it as delivered and send it back to the head office (which in this case is the JAIPUR C-Scheme head office) so that they can send it back to the source.

I also called up their Jaipur head office and spoke to Mr. Pradeep[protected]/5116844) and also the manager Ms. Khushboo Jain ([protected]) Mr. Pradeep also narrated the same story to me that the status says "delivered". I requested him to call Mr. Harkesh to confirm what’s going on with the package. He called up the concern and was shocked as well after hearing the same reply what was told to me, he also questioned the concern about the status update in the system if the package hasn't reached its destination at all, as I was hard pressing he assured me that he himself will locate the package and get it delivered (on1st august 2012).

I Requested DTDC to provide me with the detailed description as to how and why the status on the system was updated to "delivered" on the 20th of July 2012, when the package was actually delivered on the 8th of August 2012 (as mentioned in their e-mail mail). I.e. exactly after 21 days from the date when I booked the package (on the 18th of July 2012).

This shows nothing but the sheer negligence and irresponsible behavior of DTDC’s officials at Jaipur office what they have showed in delivering the package, due to which I myself had to get involved in tracking my package and to surprise I had to hard press your officials to locate and get my package delivered for which I already paid well in advance on the day when I booked the package from Mumbai i.e. on the 18th of July 2012, but till now I am awaiting a detailed report and when my e-mails remained unanswered I asked them to give me the contact details of their MD Mr. Subhashish Chakraborty, they refused bluntly and said that their company policy doesn’t allow them at all to pass on the MD’s details.

Please note the package which was booked by me from Mumabi to Jaipur on the 18th of July 2012 under the consignment number - M74758335 contained to and fro Jaipur-Mumbai air tickets amounting to circa Rs. 7500/- and an additional amount of Rs.7500/- for all the hassles I have had and the money and time i have spent in tracking and tracing and ensuring the delivery of the package.

In total I am looking forward to a compensations/refund of Rs. 15000/- .


Tushar Mishra
IDBI Intech
IDBI building
CBD Belapur,Navi Mumbai
0091 - [protected]
E-mail – t.[protected]@gmail.com

Dear Sir,

My consignment (K[protected] has not been received till now, there is a long way back when I booked this consignment. This was actualy expected to be received to Jyoti Rastogi (at Bisalpur:262201) but due to absence of your service at that place, I decieded to receive this consignment on this add:

To,
Ratandeep Rastogi
[protected]
86, Asafjan
Pilibhit:262001
UP

The snap of tracking results is as under:



I have also called [protected] and [protected] many times but got disappointment.

In fact your bareilly branch assured me to deliver my consignment on 11th Aug but it has not been received yet.
Please do work on this complaint and I hope I won't need to process this complain anywhere else.
Thank you.




Deepak Rastogi
[protected]
Management Trainee
Balmer Lawrie & Co. Ltd
SBU: Greases and Lubricants
P-43, Hide Road Extension
Kolkata-88

My customer (Mr.Shailesh Kumar, Chennai [protected]) bought an iPhone from me for Rs.38500. The phone was actually not starting so he sent me the phone back and asked for a replacement according to our policy.
Customer sent the phone back through DTDC Courier via AWB No.F06705103 on
[protected] and I had sent him the replacement before receiving the previous phone on[protected] itself via DTDC AWB No.V09205582 with due TRUST.
The customer had also send me a video of packing the phone.
(don't know why he did so at the time of opening also)
The package was received from the delivery boy on 23-07-12 , but the weight of the package was very less (less/short by 200 grams). The package was easily squeezable.
There was no signs of opening/tampering.
I checked the box, I found nothing inside except a newspaper (Times of India, Chennai edition dated 15-June-2009) and an envelope (Google Adwords) having NUNGAMBAKKAM,CHENNAI SEAL ON IT.
Nungambakkam is the place where the customer had booked the parcel through DTDC franchisee.
I had immediately reported this matter to the customer, DTDC Indore branch and also sent a mail to DTDC Indore,Chennai,Mumbai (All 3 destinations where the parcel was in transit)
Certainly no one responded by email.
I contacted the DTDC Office and they said the package was not insured and the sender also didn't declare that there was a mobile inside, so they cannot do anything.
The buyer was unaware of courier rules and regulations as he was sending something for the first time by courier, so he didnt declare it.
I agree to the conditions of the DTDC courier,but my question is that
HOW CAN A COURIER BE IRRESPONSIBLE FOR LOSING A PRODUCT FROM INSIDE OF THE CONSIGNMENT.
WE TRUST DTDC FOR THEIR FAST SERVICES AND SAFE DELIVERIES BUT HOW CAN PRODUCTS BE MISSING FROM INSIDE THE PACKAGE.
Its more than 15 days now, no one has replied.
I also don't have the IMEI no of the phone lost as the phone was shipped from DELHI after Non-Delivery of the consignment as our customer (Shailesh Singh) shifted to a new place.
So we had called back the phone from Delhi DTDC APEX BRANCH and re-shipped it again from Indore.

Please look in to this matter and help me.
I have incurred a loss of Rs.38500/-
The buyer says he isn't responsible for the loss.
My doubt is on the DTDC, Nungambakkam Branch as the weight of the parcel at the time of booking was 300 grams approx. as told by the buyer and the weight of the parcel on delivery was 150 grams.
the DTDC Nungambakkam branch also didnt helped us out for this matter.
I would like to escalate my concern to higher authorities so that the case is solved with priority.

I still have the evidences with me.
I have a very high hope that the Consumer Courts will get me my money back from DTDC.
The phone has been stolen at the DTDC NUNGAMBAKKAM BRANCH.

Yours Faithfully,

Aatmik Muchhal
INDORE
Contact no. +91 [protected]
Email- liverpool.[protected]@gmail.com

Dear Sir/Mam,

My Father has booked courier from Tadepallugudem (Andhra Pradesh) to Gurgaon (Haryana) i.e. Doct No is H01775233 on 17.07.2012, i have not received the courier due to incorrect address till date.

They have returned back to the origin address i.e. Tadepalligudem(Andhra Pradesh) on 22.07.2012 but till date my father didn't received the courier which i mentioned doct no above.

And i mailed to DTDC customer care but no response from them.

Kindly do the helpful.

Regards,
Sai Kiran
[protected]

I made a shipment of some very important documents from Mumbai to Bangalore using DTDC. BIG MISTAKE!!!

The company said the package will be delivered in 3-4 working days. It's over a week now. Plus their call center is THE MOST DISGUSTING EVER. Calling them is a nightmare. First, you got to wait for at least 10 minutes (regardless which time of the day you call). Then, the service reps keep asking you for the same details over and over again.

Somehow, I got hold of the number of the DTDC branch in Bangalore where my package is "supposedly" stored. But trying to reach that branch is IMPOSSIBLE! NO ONE EVER ANSWERS THE DAMN PHONE!

Only once i managed to get hold of some local branch executive (Ms. Kartika). She asked me for some details which I promised to give her back in 20 minutes. But when I called back, there is just no answer...

Is there anybody on this forum who knows some senior management executives at DTDC?

Najmuddin
+[protected]

When i sent a ordinary courier from Nerul, Navi Mumbai to Kannur Kerala.First of all the courier was late. Then they called the person on whose address the courier was and asked him to collect it from their office. I guess the courier sending means they should give it to their address and not ask the person to come and collect it from their office. Why cant they go and give the courier to the address specified instead of calling the person to the DTDC office to collect the same