DTDC Courier & Cargo Complaints & Reviews

My customer (Mr.Shailesh Kumar, Chennai [protected]) bought an iPhone from me for Rs.38500. The phone was actually not starting so he sent me the phone back and asked for a replacement according to our policy.
Customer sent the phone back through DTDC Courier via AWB No.F06705103 on
[protected] and I had sent him the replacement before receiving the previous phone on[protected] itself via DTDC AWB No.V09205582 with due TRUST.
The customer had also send me a video of packing the phone.
(don't know why he did so at the time of opening also)
The package was received from the delivery boy on 23-07-12 , but the weight of the package was very less (less/short by 200 grams). The package was easily squeezable.
There was no signs of opening/tampering.
I checked the box, I found nothing inside except a newspaper (Times of India, Chennai edition dated 15-June-2009) and an envelope (Google Adwords) having NUNGAMBAKKAM,CHENNAI SEAL ON IT.
Nungambakkam is the place where the customer had booked the parcel through DTDC franchisee.
I had immediately reported this matter to the customer, DTDC Indore branch and also sent a mail to DTDC Indore,Chennai,Mumbai (All 3 destinations where the parcel was in transit)
Certainly no one responded by email.
I contacted the DTDC Office and they said the package was not insured and the sender also didn't declare that there was a mobile inside, so they cannot do anything.
The buyer was unaware of courier rules and regulations as he was sending something for the first time by courier, so he didnt declare it.
I agree to the conditions of the DTDC courier,but my question is that
HOW CAN A COURIER BE IRRESPONSIBLE FOR LOSING A PRODUCT FROM INSIDE OF THE CONSIGNMENT.
WE TRUST DTDC FOR THEIR FAST SERVICES AND SAFE DELIVERIES BUT HOW CAN PRODUCTS BE MISSING FROM INSIDE THE PACKAGE.
Its more than 15 days now, no one has replied.
I also don't have the IMEI no of the phone lost as the phone was shipped from DELHI after Non-Delivery of the consignment as our customer (Shailesh Singh) shifted to a new place.
So we had called back the phone from Delhi DTDC APEX BRANCH and re-shipped it again from Indore.

Please look in to this matter and help me.
I have incurred a loss of Rs.38500/-
The buyer says he isn't responsible for the loss.
My doubt is on the DTDC, Nungambakkam Branch as the weight of the parcel at the time of booking was 300 grams approx. as told by the buyer and the weight of the parcel on delivery was 150 grams.
the DTDC Nungambakkam branch also didnt helped us out for this matter.
I would like to escalate my concern to higher authorities so that the case is solved with priority.

I still have the evidences with me.
I have a very high hope that the Consumer Courts will get me my money back from DTDC.
The phone has been stolen at the DTDC NUNGAMBAKKAM BRANCH.

Yours Faithfully,

Aatmik Muchhal
INDORE
Contact no. +91 [protected]
Email- liverpool.[protected]@gmail.com

Dear Sir/Mam,

My Father has booked courier from Tadepallugudem (Andhra Pradesh) to Gurgaon (Haryana) i.e. Doct No is H01775233 on 17.07.2012, i have not received the courier due to incorrect address till date.

They have returned back to the origin address i.e. Tadepalligudem(Andhra Pradesh) on 22.07.2012 but till date my father didn't received the courier which i mentioned doct no above.

And i mailed to DTDC customer care but no response from them.

Kindly do the helpful.

Regards,
Sai Kiran
[protected]

I made a shipment of some very important documents from Mumbai to Bangalore using DTDC. BIG MISTAKE!!!

The company said the package will be delivered in 3-4 working days. It's over a week now. Plus their call center is THE MOST DISGUSTING EVER. Calling them is a nightmare. First, you got to wait for at least 10 minutes (regardless which time of the day you call). Then, the service reps keep asking you for the same details over and over again.

Somehow, I got hold of the number of the DTDC branch in Bangalore where my package is "supposedly" stored. But trying to reach that branch is IMPOSSIBLE! NO ONE EVER ANSWERS THE DAMN PHONE!

Only once i managed to get hold of some local branch executive (Ms. Kartika). She asked me for some details which I promised to give her back in 20 minutes. But when I called back, there is just no answer...

Is there anybody on this forum who knows some senior management executives at DTDC?

Najmuddin
+[protected]

When i sent a ordinary courier from Nerul, Navi Mumbai to Kannur Kerala.First of all the courier was late. Then they called the person on whose address the courier was and asked him to collect it from their office. I guess the courier sending means they should give it to their address and not ask the person to come and collect it from their office. Why cant they go and give the courier to the address specified instead of calling the person to the DTDC office to collect the same

My courier booked from Rewari (Haryana) on dated 21/06/2012 for Roorkee (uttrakhand ) but due to address not confirmed by delivery persons they send back to Rewari . when i come to know after 3-4 days that it has gone back ,i started chase up . i called Delhi customer care ,daruhera customer care and bangalore main head office customer care but no one give me exact location of that courier from where i can able to collect .i called so many times but no one giving me positive feedback. online tracking services also not showing exact location . By any how i contact with rewari DTDC person Mr kuldeep mobile no [protected]. but he is also giving excuses on daily basis .
I am not able to get my courier till now .

Please help me to get my courier as its having important documents.

COURIER NO IS - Z64783548
From - Rewari (Haryana)
To - Roorkee (Uttrakahand)
Name - Mr RK Panwar
Preet vihar,Roorkee
Distt - Haridwar (Uttrakhand)

Regards
Dharminder kumar
Contact No -[protected]
E-Mail - [protected]@yahoo.co.in

On the occasion of Raksha Bandhan, courier service of this company is charging excessively high prices under the name o[censored]rgent delivery or their so called plus services. They are not accepting the delivery of product under their normal service at all, even if the customer has placed the order 3-5 days before the due date (i. e. Raksha Bandhan). On protesting they claimed to have a similar pattern of services throughout the country. However, it is clearly not so.

I have sent a parcel of weight 5kgs with AMWAY Premium Brand Attitude Creams through DTDC Express

I parceled Well before handing over to DTDC. The Concerned person in DTDC, Radha Nagar,Chrompet, accepted and sent it on

Saturday (28/7/2012) 10.30 AM.I paid 695 rupees for Express Parcel Service.

But, At the time of receiving the parcel at Hyderabad, the parcel is juggled and damaged, where the concerned receiver told

three boxes of product is missing and it is worth of 1500 rupees.

Consignment Number:V09594193


We believe the DTDC is good Courier Service.


Please find the Consignment details and do me justice on this ASAP.

i sent one courier to surat from ahmedabad by dtdc courier service since last one week it is not delivered it there at given address and for any kind of problem we are not informed......on calling to the main office at ahmedabad they are not ready to resolve the problem and not responding to the phone calls...as i sent rakhi in that courier now i have fear that it may not reach there or it will loos its charm of ceremony......but dtdc is providing worst service so please help me in teaching them lesson...and so they stop all such s candles

I had used DTDC courier services to send a courier(CN No.z[protected] to Education officer Saran (Chapra ,Bihar ) from GURGAON(Haryana) dated 17th July 2012.
the courier has not been delivered to the consignee, on the other hand they are not able to track this. courier even.
No response had came till date from them after my repeated follow ups from Mr Manoj([protected]) from delhi and Patna Branch.


Name : Sanjay Kumar

E-mail id: [protected]@gmail.com
Mobile No:[protected]

Hi Sir,
I am Sanjay Kumar from mumbai.
I had brought my computer from Bangalore to Mumbai through DTDC.
I had booked my computer through DTDC on 25th Feburary 2012. They charged me Rs 24,500 including packaging.
CONSIGNMENT No. : D08467783
They delivered my computer on 28th feburary 2012 in damaged condition.
MY monitor has damaged and not working.
UPS has broken in many pieces such as a glass has broken.
Two speaker is broken into two pieces.
I had communicated to DTDC officer on 3rd march 2012 and he gave me mail id(css.[protected]@dtdc.com) to sent all the details.
On 5th March 2012, i had sent mail to DTDC mail id(css.[protected]@dtdc.com).
Geeta(working in DTDC) reply my mail on 4th April 2012, she wanted my address.
I had reply the mail of Geeta on 4th April 2012.
After that i didnt get the mail from Geeta.
I had called in DTDC several times but i didn't get reply from DTDC.
On 5th may, i had call again to DTDC, mumbai office then she told me that you can talk to bangalore office.
I had talked to Bangalore office and he gave me mail id (CSS.[protected]@dtdc.com ) to forward the mail.
I had forwarded the mail on 5th May 2012.
I got the reply by K. Shivan who is Sr. Executive Customer report.
He wanted scan shipper podcopy , receiver's complete address along with telephone number.
I had replied the mail on 16th May with scan shipper podcopy , receiver's complete address along with telephone number.
After given reminder, he had replied my mail on 31st May of 2012.
He said that Any complaint need to be lodged withinone month of the Booking as mentioned in the shippers copy too.
But it is not my fault. I had complained within a week.
It is a fault of DTDC side.
I am harrased by DTDC and due to my computer damage, my work is effected and i have headche.
So i want to compensation of Rs 20,000 (Twenty Thousand Rupees) from DTDC.

Regards,
Sanjay Kumar
Mumbai
[protected]

I think there is no worst service like DTDC. Plz dont use that services - I req all my friends not to use the courier services of DTDC. And another worst thing is when they give Their guindy office number , they have given Ramco groups office number. From this itself we can understand their way of service.


My boss took 4 days to receive courier from Bangalore and that too when i called their Guindy office , they asked him to come and collect the letter. They dont even have the responsibility of calling up the customers and updating the status.

sir
i have a computer institution... i brought 50 pc bag from patna ...so the my bags send dtdc no D08861874 onThu, May 24, 2012, 12:00 AM to bagnan wb.. it contain 50 pc bag each rs:-150/- but i received only 47 pc bag 3 pc missing i complain in the phone no[protected] thay do nothing...but on 21/07/2012 when i went to dtdc counter in bagnan for a new courier .. i see my bag ( identical marks is " computer education council and my no [protected]" printed in the bag") on the hand of dtdc stuff in bagnan branch...they are stolen my bag...is dtdc thief ? stuff name is debashis & amit banerjee .....
plz take necessary staps against them.....
also they take from me rs 250 extra charge for the above courier D08861874 to bring the courier from howrah to bagnan...


is dtdc gatting bader ??? plz tell me that can i trust dtdc or not ?

Regards,

Dhruba

+91 [protected]

Hi

This is bring your notice that consignment was delivered from Gurogan via DTDC Courier service on 27.06.2012 and with the no:Z65364354 to Mumbai and same has not been received in Mumbai till 10th of July'12.I have contacted the DTDC team several time ( Abishek-Ph :[protected] and same has been dispatched to Kochin and to Delhi their after

I have not received a satisfactory explanation on enquiry on the status. This is really pathetic situation i am facing from a reputed courier agency and hope the authorities should be more responsible.

Ajayan C.S
[protected]

I have availed DTDC service to send in thee following consignment N93741239 & N93833573 from London to Kolkata on 15the and 21st June respectively.I would like to lodge a complaint for thee following things .

1) All thee pieces which are received are in damaged condition . thee baggage cannot be reused, thee items was mishandled even if it had thee FRAGILE tapes.

2) Number of items especially thee electronic items in consignment N93833573 are missing such as Hair Straighter , Hair dryer ,Wall Clock ,Vacuum Cleaner Parts thee cost of thee items is around 200 GBP

3) Strangely items such as Soap Bar , Spices ,ladies hand bag , Baby Toys, souvenirs,jeweleries ( imitations which are not gold or silver) are also missing .

4) One piece in Consignment N93741239 was not delivered however after one week thee items was delivered on 30the June and thee items was completed broken , it had three canvas , thee cost of thee canvas was 100 GBP , we have checked in front of thee delivery person and submitted thee complaint in writing to thee delivery boy to get it handed over thee operations manager , Mr Dhiraj told that it is under investigation but still there is no update

When we booked thee items from DTDC Heathrow for consignment (N[protected] Mr Anil told that DTDC is committed to thee customer service and theey would do shrink wrap , thee shipment will be well managed . During thee custom check , DTDC personnel will be present to see that nothing is damaged or missing. Looking in to all thee commitments I did not bothered of thee rates (quite high compared to thee other service providers in London ) and went ahead to book thee consignment withe DTDC Heathrow. but seems I had opted thee wrong option to choose such service provided withe false promises .

Hello,

We sent one courier(DTDC sevices) from B'anglore(RAJAJINAGAR MASTER FRANCHISEE (MF) to Sonepat(Haryana), even after 15 days we did not receive it. Sonepat sevice dept sent it back to B'lore though we personally checked with Sonepat branch(Sector 14) 3-4 times with tracking no B85071301. It was very urgent courier.

We tried calling courier customer service everyday[protected] / 76 / [protected] ,[protected] /[protected] but nobdy responded.
We even tried Sonepat service contact no(Haryana) but nobody responded. Even we sent 3-4 mails to hubmgr.[protected]@dtdc.com,
ops.[protected]@dtdc.com but no reply. We even complained online also but still nobody answerd(Ref no CFD0058480).

Below are my details in case any verification required - [protected]@gmail.com, [protected](Haryana no),[protected]US contact no).

Receiver Address -

Anju Kumari
1569/26 Bhagat singh Colony,
Rohak Road,
Sonepat - Haryana, 131001

Sender Branch address -

RAJAJINAGAR MASTER FRANCHISEE (MF)
NO.61/1 1 N BLOCK SRI SAI KRISHNA COMPLEX
DR.RAJKUMAR ROAD, RAJAJINAGAR, BANGALORE
BANGALORE 560010 (KA)
Phone:[protected] / 76 / [protected]

I had Booked a Shipment -B84156417 from Bangalore to NOIDA on 28th june. It has reached NOIDA DTDC office on 29th july Now they are keeping shipment with them and not delivering saying Sec-119 of NOIDA is no service zone for them which has same PINCODE -201301 which is for NOIDA.

I had multiple contacts with Bangalore DTDC Corporate office but Iam disappointed to say they also have sluggish attitude for their customers.

I will suggest all fellow customers who read my post to never use the services of DTDC because not delivering or misplacing shipments is one thing but after that not even responding to your customer calls/emails is pathetic.

Harassed DTDC Customer
Gaurav
[protected]
Bangalore

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Emails on which correspondence about above complaint done : CSS.[protected]@dtdc.com and css.[protected]@dtdc.com

Below is chain mail of my complaint send to above mail id's:



On Wed, Jul 4, 2012 at 9:39 AM, Gaurav Shukla <gaurav.[protected]@gmail.com> wrote:
Hi,

Yesterday I DTDC Noida office has confirmed me that Shipment -B84156417 is lying with them and they will get it delivered yesterday itself (3rd july) but iam extremely sorry to state the pathetic service commitment by DTDC Noida since they haven't delivered shipment meant for NOIDA itself lying in their Noida office.

Share with me the details of supervisor of this NOIDA branch of DTDC as I had important documents that need to be delivered and already missed the deadline.

I want an immediate escalation of this issue .

Thanks
Gaurav
Koramangala-Bangalore
[protected]


On Tue, Jul 3, 2012 at 2:52 PM, Gaurav Shukla <gaurav.[protected]@gmail.com> wrote:
Destination: NOIDA

Address:

Mr. Pranshu Awasthi
Flat No-B811, TowerB
Gaur Grandeur apartments, Sec-119
NOIDA-201301

Phone No:[protected]


Kind Regards:
Gaurav Shukla
[protected]

On Tue, Jul 3, 2012 at 2:27 PM, <CSS.[protected]@dtdc.com> wrote:

Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you within 48hrs. Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Varalakshmi N
Customer Support Executive.

CC:Dear Ms Nandini& Sona,Kindly check and update the delivery details for the said c/ment immediately.



Gaurav Shukla <gaurav.[protected]@gmail.com>
03/07/2012 13:12

To
css.[protected]@dtdc.com
cc
Subject
Fwd: STATUS----> Shipment No.:B[protected]Not delivered as yet in NOIDA)





Dear Ms. Radhika,

Please get reference of my below mail sent to NOIDA Branch where my courier bearing shipment number (B[protected] booked from bangalore is still lying at NOIDA Branch office since 29th July.

When contacted they said the sector -119 under NOIDA pincode-201301 is no service area & then disconnected my phone.

Please convey to supervising officer of DTDC Noida branch to look into this issue and atleast they should bother to receive customer call.

Regards
Gaurav Shukla
Koramangala-bangalore
[protected]

[protected] Forwarded message[protected]
From: Gaurav Shukla <gaurav.[protected]@gmail.com>
Date: Sun, Jul 1, 2012 at 8:16 PM
Subject: STATUS----> Shipment No.:B[protected]Not delivered as yet)
To: hubmgr.[protected]@dtdc.com


Dear Sir,

The Shipment no: B84156417 has reached to your Noida office office on 29th june but still not delivered to below mentioned address:

Mr. Pranshu Awasthi
Flat No-B811, TowerB
Gaur Grandeur apartments, Sec-119
NOIDA-201301

Please instruct the courier delivery person to get it delivered by Monday 2nd july.


Thanks
Gaurav Shukla
[protected]

1 my fiance had sent me a courier on 23june2012, docket no.-z63767747 from gurgaon dtdc.
2. at the time of booking she had inquired of the delivery service to my place which the booking person had confirmed.
3.but the courier was not delivered till 29 june. on enquiry it was revealed by DTDC HEAD OFFICE,PIMPRI that courier had been recieved but I would have to collect it from their office as my place was a non-delivery one according to them.
4. on 30june atlast i went to collect the courier at their office in KASARWADI and there i found that the courier was already open. on inquiry the person at desk told that this happens to couriers in transit. i was shocked to hear such an irresponsible answer from the employee of the company which claims to be no.1 in courier delivery across INDIA.
5. To summarize no attempt was made to contact me on the other hand i had to only collect it and then it was open..

one of my packet was supposed to be delivered to me through dtdc courier services, but neither i have received the packet and on contacting them they always say that we need time for 2 3 days and n resolution is done whatsoever .On calling them they dont pick up the telephones.

Please make sure that i get my packet because I paid for it.


CONSIGNMENT NO--> C41380967

i parceled one "used computer" from bangalore to assam on 12 th january 2012 through DTDC courier ,still (30/0602012) i havent received the product. I contacted DTDC so many times but not response from them my track id is DO7521592 .

please help me.

thanks and regard

madhusmita saikia
[protected]

Mr.Subhasish Chakraborty,

Chairman and Managing Director,

DTDC.
Subject: Complaint against the courier service.
Dear,
I AM COMPLAINING ABOUT THE SERVICES GIVEN to YOUR CUSTOMER.
I MADE A CALL MANY TIMES TO KNOW THE STATUS FO MY CONSIGNMENT BUT I DID NOT GET ANY SATISFYING ANSWER FROM YOU EMPLOYERS .
Consignment (M[protected] was booked on 4 June 2012 from Mumbai but I have not received my consignment yet As i am living in Mumbai it is supposed and it should take 2-3 day from the book date as it is delivered in Mumbai itself . If the consignment take 23days or more than that then what’s the bloody hell use of courier booking???????

Waiting for the courier and your explanation.
Regards,
Rakesh kashyap