DTDC Courier & Cargo Complaints & Reviews

Dear Sir/Madam.
I have sent one courier to Bangalore on 22nd Mar 2012 , Shipment No.: P18608319, i have given 2 mobile number in that packet, they have not called in that number , status updated RTO DUE TO NO SUCH NUMBER.
After that i am calling customer care, they are giving different contact number of different office, They are saying giving return back the courier today only. till today i am not received the courier back.

Please take necessary action and return back the courier to me.

rajesh Jha
[protected]

I have sent a courier on 1312012 to LIC India , Chennai from Bangalore . The letter is undelivered , but it is not returned back to me . Their tracking site says the letter sent back to their bangalore Whitefield DTDC office. reported the issue to them more than 2 weeks back and following every single day since then bu there is no response. I have emailed to every single email address mentioned in their website but no is responding .It is a very important letter which i got signed by sending a letter to Japan . Now if this is not delivered , i cant take a new one and by the time the policy will lapse.No one is understanding the seriousness , no response to emails . Phone is always busy or not answered , when answered they say they will get back but they havent till now .I am very frustrated and i might lose a lot of money because of this .

Consignment Number : B77740529

Regards,
Jeyan
Bangalore
[protected]

Dear Gagan,

As discussed , this is the last mail which I have received from you office and in this whole series, no where the attachment is attached .

My concern is not the "DRS" but the actual truth is that following parcel is not delivered to the consignee.I hope you should take attention regarding the "intent" rather then making the POD or DRS available.

I have been following you with lot of people (Grewal, Kapil, Suman, Prachi, shamaya and now you )from past two days and it really a surprise that you people are not able to make the POD available nor you are able to deliver the parcel and nor you are taking an accountability that it has been lost .

Please note that now this is the last chance I am giving it you people and if POD would not be made available to be by EOD 2day , then I need the amount of my parcel to be reimbursed which is Rs.1000/-

I am also making this mail to consumer affairs for further action and records , as it seems impossible by you and your team to deliver the said commitments .

DTDC Metro Plus Courier Claims NEXT BUSINESS DAY WITH MONEY BACK GUARANTEE Delivery and Charges EXTRA for the Same.

But when it come to meeting its claims,Its miles away from Reality.
As it happened in my case.
I had booked an extremely Urgent courier consisting of Important papers from Bangalore (Whitefield DTDC,Mahadevpura) on Friday 02 Dec 2011 via DTDC METRO Plus service but it was not Delivered until 6th December 2011 (Tuesday Morning) at Kolkata.

Which is after 3 business days. This delay has caused me a unprecedented FINANCIAL Losses, MENTAL TRAUMA and HARASSMENT.

When i submitted the claim form for getting a refund on the same in December 2nd Week itself, DTDC seems to have overlooked the same and even after 2 months they have not made any effort to rectify their mistake and keep up their promise on Returning the money if the Next Business Day Delivery is breached.

Details of the tracking attached:-

on 17 feb 2012 one courier(r[protected] has been dispatched to my home address...but it was blank..i missed my mobile of rs 4000...i complaint to dtdc branch here ..but nobody is here taking responsibilty...nobody is even listening me...courier was open..franchise holder mr ajay..is not picking up my ph.....i am really upset..kindly do me a favour as soon as posible....tanx

Content hand over'ed to DTDC courier service, namely (CN NO. C[protected] AS PER THE BILL.


Booked by: CHIDAMBARAM - VILLUPURAM - TN On: Wednesday, February 08, 2012

FOR : RANCHI JHARKHAND ZIP : 834001

Delivered to RANCHI on 16-02-12 was unwrapped and contents were missing, As the contents were important to be their destiny, complain is also about the bad practice by the company staff, for such illegal behavior with personal package.

My project report was sent to XLRI, Jamshedpur by DTDC courier on 9th Feb vide document number B80078626. Courier booking receipt also mentions address as XLRI, Jamshedpur. But when i checked online today, surprised to see the details as delivered at Hubli. I tried calling several numbers of DTDC but their employees are not responding well. Moreover last date of submitting this report is on 15th Feb 2012. Now i lost my deadline also.
Request Help

Sir I have sent a consignment (consignment number A[protected] through DTDC courier from Mundra (Gujarat) branch on 21 Jan 2012 for Rishikesh(Uttaranchal), i have check track detail in the DTDC web site which showing consignment have reached in the Rishikesh to Mr Rahul Vishnoi, 125, CCMC, Maniram road Rishikesh area on 23 Jan. 2012. But till date I have not recived my consignment, I have talked to Hundrad times in the DTDC Delivery Branch even their Customer Care (Delhi) from bottom to top level person , and i did many mail to Customer care also but till date not got any feed beck from their side, sir i am too worry and disappointment to follow up to him, PLEASE help me its much importent and urgent .... I am waiting of your help with hope.


Regards,
Satpal
TATA POWER
Mundra, GUJARAT
Cell: [protected]

Sir/Mam
I have done some online shopping from YEBHI and my shipment was sent by AFL courier from GURGAON to MOGA (Airway bill number: [protected]). But there service was not available in Moga region so they sent my courier through DTDC from LUDHIANA to MOGA (DTDC CC NO.- Z[protected]. As I ordered a wrong size so YEBHI helpline said me to refuse to accept the courier and I did the same on Nov 24,2011. Till now the courier has not been sent back and I am unable to trace the courier. DTDC site is showing DELIVERED status. I have enquired from MOGA office about courier, they said that they have returned it to LUDHIANA office[protected], [protected]).But still I am unable to trace it .I have been calling LUDHIANA office (Mr. Batra) from last three months but did not get any positive response.Every time Mr. Batra will say that your case has been forwarded to Delhi office so wait for few days. Please look into the matter deeply and take a quick action as more than three months have passed in this issue and I am having a lot of inconvenience.
I will be waiting for you positive response. I have also attached a jpeg file of my email correspondence with company. But after that no reply has come from their side.

With Regards

Arsh Behl
[protected]
[protected]@gmail.com

I booked product from Infibeam on Jan 17th, it was shipped to Gurgaon (Shipping address) on Jan 18th from Mumbai to Gurgaon by DTDC courier company. Shipment reached DTDC Delhi office on Jan 21st and on the same it was sent to DTDC gurgaon franchisee. This was the last update on DTDC Tracking website. Since that time (Jan 21st) there was no updates and no records. I contacted DTDC customer care after 2 days about this and registered complaint...

A courier (consignment no. Z[protected] had been sent from Delhi to Erode on Jan 24th for me. But till now I didn’t received that courier. When I checked the status, it is mentioned as ‘RTO in transit due to out of service’.

BUT MY HOME IS JUST 6KMS FROM YOUR ERODE BRANCH OFFICE. IF THEY CANT DELIVERY A COURIER FOR A DISTANCE JUST 6 KM FROM YOUR OFFICE, THEN WHY SHOULD THEY RUN A COURIER COMPANY?

IF THEY ARE NOT PROVIDING SERVICE AT DELIVERY ADDRESS, THEN WHY SHOULD THEY BOOKED IT AND WASTING OUR TIME AND MONEY?

MY MOB NO IS MENTIONED IN THE ENVELOPE, BUT I DIDN’T GET ANY CALL REGARDING IT. IF THOSE GUYS INFORMED ME, I WOULD GO TO THEIR OFFICE & GET MY COURIER. BUT THEY DIDN’T DO IT.

I AM VERY MUCH DISAPPOINTED ON THEIR SERIVCE.

CUSTOMER SATISFICATION IS VERY IMPORTANT IN ANY BUSINESS. BUT THEY ARE NOT AT ALL SATISFYING THEIR CUSTOMERS.

THEY ARE LOSING THEIR CUSTOMERS BECAUSE OF WORST WORST WORST SERVICE / MANAGEMENT.

I AM NOT SURE WHAT VALUE DOES DTDC HAS FOR INDIVIDUAL CUSTOMERS. AS FEEDBACK FORM ASKS FOR ORGANISATION NAME,WHICH MAKE ME THINK THAT INDIVIDUAL CUSTOMERS ARE NOT VALUED. WELL THIS IS NOT MY EXACT PROBLEM. I HAVE SENT A COURIER USING DTDC SO VERY UNPROFESSIONAL AND PATHETIC COURIER SERVICE AGAINST REFFF: B77883338 ON JANUARY 24TH 2012, IT HAS YET NOT BEEN DISPATCHED TO THE DESTINATION, WHERE I CAN SEE AS PER THE ONLINE TRACKING , IT REACHED JHANSI ON 27TH JANUARY 2012 BUT NOT DELIVERED YET, IS DTDC TEAM THERE TRYING TO FETCH EGSS OUT OF IT. THEN I RAISED A COMPLAINT AGINST REFF:FDB0080513, NO ONE BOTHERED TO REVERT. DON'T WHAT IS HAPPENING WITH MY CONSIGNMENT, WHETHER IT WILL BE DELIVERED OR NOT. I WOULD HAVE RATHER SENT IT THROUGH NORMAL POST AND SAVED MONEY RATHER THAN PAYING DTDC FOR QUICK DELIVERIES, IT WOULD HAVE BEEN DELIVERED BY NOW FOR SURE. I DON'T KNOW WHY DTDC IS SPENDING SO MUCH ON CUSTOMER SERVICE MEASURES, WHEN THEY DO NOT HAVE CONTROL ON CORE BUSINESS. WELL I AM A CUSTOMER AND CANNOT RESIST MYSELF WRITING THIS LONG MAIL AND I KNOW THERE WILL BE NO REPSONSES FOR THIS EVEN. THIS IS SO DISGRACEFUL ON GROUPS LIKE ADAG.
VERY POOR AND PATHETIC EXPERIENCE, OVER THAT EVEN THE NUMBERS GIVEN ON THE WEBSITE ARE NOT WORKING AND THE FUNNIEST PART IS THAT THERE CORPORATE OFFICE NUMBERS ARE RINGING NO ONE PICKING UP THE PHONE< BECAUSE THEY KNOW SOMEONE WILL BE THERE ON THE OTHER SIDE TO TALK ABOUT THEIR PATHETIC SERVICES

I would like to complaint against DTDC for replacement of Nokia Mobile (Model No 5130 Music Xpress IMEI [protected] WITH 2GB memory card) by DTDC Delhi during transit.
In this connection I would like to inform that the above mobile was booked from AWWA BASE HOSPITAL BALI NGR, DELHI(Branch code ZL4975) vide DTDC consignment No Z[protected] no 5thOct 2010 for delivery to Smt Babita Rasaily, Vill Upper Siru Bari, Post Kueseong, Dist Darjeeling, PIN 734203. (West Bengal). The above packed item received in presence of DTDC Kurseong and found that the packed was in a improper condition. It was repacked and mobile was replaced with old reliance cdma mobile which was unserviceable. That’s way I left that parcel at DTDC Kurseong.
So, in this connection, I complaint to DTDC Corporate office Bangalore. After long time they ready to investigate the matter. Investigation officer was Mr. Shivam. After long investigation DTDC Delhi HO Mr. Surender Singh Dager sent me a clam form, then after I sent back a claim form along with original mobile bill, original DTDC consignment receipt and Declaration(Invoice) copy. Then DTDC Delhi forwarded these documents to corporate office through Mr. Surender Singh. After few weeks DTDC Delhi HO informed me that your claim has been refused by corporate office Bangalore and case will be solve by DTDC Delhi HO and we will provide your claim amount as soon as possible. But unfortunately till this day they did not. I made several call to Delhi HO, but I got same reply. Finally DTDC Delhi HO said that we are not able to solve your problem. I request to return my original all documents but Delhi HO returned only Xerox copy
Saran Rasaily
Kuresong, Dist Darjeeling.
Contact [protected]
Mail saran.[protected]@gmail.com

While booking the consignment P 17738832 on 19.01.2012 Navipeth ( PUNE ) office has confirmed that the consignment will be delivered within 3-4 days to the mentioned address.Last two I had been tracking this consignment sent from Navipeth to Yeola Dist Nashik

I surprised today when , Pune Head office lady has arrogantly told me that DTDC don’t deliver consignments to PIN – 423401, mentioned in the consignee address on DTDC booking slip.

DTDC is not taking any efforts to contact Consignor & Consignee (both the valid numbers are available with DTDC), and communicate. My Document is missing, I feel this is very irresponsible behavior from a reputed service provider.

Dear Sir / Ma'm
Good Day

Now I am giving you the description of cheating stuff done by one of your DTDC outlet. I booked one courier on 19th of January 2012 from Begusarai DTDC outlet via (Consignment number K[protected]. The outlet person told that it will take maximum 48 hour to reach the destination as he will be sending it via DTDC plus," A special service of DTDC" with following features http://dtdc.in/subpages/products/DTDCplus.html . He asked me to pay for Rs : 120/- for the same . I did the same as he told. But when I tracked the status of packet on 21st of January , it was showing the booking date as 20th of January. Still I was waited to get deliver the packet. But on 22nd also it didn't get deliver. When I checked the receipt given by outlet person I came to know he booked it via DTDC Lite service and did the fraud job for taking money from me .

I also like to mention the weight of packet will be approximate less then 20 grams. When it was not even delivered on 23rd I meet the outlet person again , Now he made a new excuses that delay is because of nonavailability of DTDC outlet in receiver area (Pin code -500046) while I personally know it's there.

Now my question is :
i ) Why DTDC people asked me to pay for 120 rupees while for metro city(Hyderabad) it costs only rupees 70 /- . (http://www.dtdc.in/subpages/services/tariff.html)
ii) Why did he lie that he is sending by DTDC Plus service and it will get deliver within 48 hour ( delivery will be on or before 21st of January) as it was containing interview call letter ( I mentioned the same with outlet person) . Please let me tell who is responsible for this unexpected loss in career growth.

iii) Should I think that DTDC also keep the person who can cheat so better should not use for next time ?

Please do appropriate for the same .


Waiting for your responses .

Thanks and Regards
Abhishek Anand
[protected]

22 January 2012
Dear Sir,

An envelope through DTDC courier was send from Eranakulam on 20/1/12 (POD No R[protected] to my residence address at Kollengodu Palakkad but the courier had not delivered at the address. Unfortunately, they had called me and told to collect from their office located at the outskirts of Kollengodu town. When questioned the owner started to threaten me (Through phone, time 6:49 pm - solid proof hahaha) saying no courier from this centre will be delivered to me at my address (behind Kollengodu Palace, which is 1 km & as per PWD it is 0) in future or if it comes it will be destroyed, Is he only a franchise of DTDC or the CEO who take decision autonomously for DTDC? Now I feel ashamed that, I approached DTDC for my services rather than other couriers, who are operating from the heart of town and are decently behaved. Please do replay is it fare...

Regards
V.Santoshkumar
Kollengodu, Palakkad

Dear Sir,
We had given an important document to DTDCcourier Prabhadevi Branch for local destination(Details as below) on14th Dec2011,and Rs.20 was charged as courier charges
Docket No:M68890876
Destination:Organon India Pvt Ltd,city link warehousing complex,building no B- 3, Mumbai Nashik Highway,village Vadape,Pincode:421302
We were shocked to know that the document did not reached to its destination ,on the contrary no one bothered to inform us regarding the same.We came to knew on 21st Dec2011 ,that also when we enquired at DTDC prahbadevi branch.Also the person refuse to pay back our courier charges saying it is companies policy, and that we have to give him written complain. We were not informed that the courier doesn’t go at that place otherwise we would not have given the important document to DTDC courier company.?
We would like to claim the losses incurred because of their negligency and also refund our courier charges.
We feel sad and are disappointed to know that the courier of such high reputation can do this kind of things.
We had also given them written complain letter on 22/12/2011.and tried to follow up but in vain.
Again we went at their office they gave us one mobile number Name Beena Madame (mobile no.[protected]) from dtdc and asked us to talk with her,but she is never pick up her mobile.

Please look into the matter and do needful
Your's Truly
Rrahul Savla
(Partner)
For,
HEMRAJ MULJI & CO.

1/415,VEER SAVARKAR MARG,
PRABHADEVI, MUMBAI 400 025
TEL:[protected],TELEFAX:6663 3795
Email:[protected]@gmail.com





Thanking You,
Yours truly,

Rrahul Savla
Partner

MOST CORRUPTED SERVICE

Hi,

I had a worst experience with DTDC,i have lost my 1500rs worth parcel I don't know whether i get any justice after this complaint,but people who visit this forum should get aware of these cheaters.

If these people come in front of me,i don't even bother to blast them with all bad words.

Even if you complaint to customer support they are the most...

I posted a letter to the Branch Manager, Oriental Bank of Commerce, Baraut, Distt. Baghpat, on 7th of Jan. 2012 through the franchisee of DTDC Courier & Cargo Ltd., Dilip Enterprizes, Sector 4B, Mark Mall, Vasundhara Ghaziabad (UP), vide their Receipt No. (CN No.) *Z52523555*. Today, the 11th of Jan. 2012, I telephonically came to know from the addressee that the letter in question stands undelivered so far. I am surprised and rather shocked to know that a courier company like DTDC Courier & Cargo Ltd. whose advertising suggests and rather claims that you are faster and better than most of the courier companies operating in India, as regards to the customer service. I am writing this letter to complain in the strongest terms about the poor service that I have received from this company. The letter in question was very important and urgent for my bank transactions. Moreover, the man sitting on the counter had assured me that the letter would be positively delivered on Monday, the 9th instant. I hope you will look into the matter and ask the company to take necessary action against their above said franchisee to see that either the said letter is delivered within next 24 hours or the same is returned to me along with the refund of the courier charge worth Rs 30/-.
Thanking you in anticipation.

V P Singh
3147/4a/Vasundhara
GHAZIABAD (UP)
Mob. [protected]

I sent some of the important document to Bangalore through the DTDC courier service, Chandivali branch, Mumbai on 23rd December. Today is 5th Jan 2012, my documents have not been reached to the spot. I enquired and found that “RTO” was written in the status. When I called DTDC customer care number they replied that “we cannot do anything, you cal that respective branch”. I called that Chandivali branch and after asking several times a person replied very rudely that this has become “RTO”, as there is no person with this name in Bangalore. Bangalore is my native and my parents are staying there in that address. I requested them to send it back at least, they roughly replied me that its in Goregaon (Mumbai) branch, if comes then we will see.

I have been in Hyderabad, Bnagalore , Delhi and now in Mumbai, but this Mumbai DTDC is really providing a worst service to consumers by cheating them. I am shocked by their fraud service here, perhaps they have gone down and already lost their reputation in India. They are just playing with customers in a very irresponsible way but we are helpless. The only way left is switch to other good services. But since its related to important documents now I am ready to approach court or since I am in media I will definitely try to drag them to press. Thank god Blue Dart is there.