DTDC Courier & Cargo Complaints & Reviews

i had couriered one cloth and Electric Heater through DTDC Courier from pune(Maharashtra) to Rajnandgaon (Chhattisgarh) but the one item (cloth) is stolen in between and only electric equipment is delivered.this is surprising that the courier provider can not take care on the consignment and take no responsibility of the stole item after charging a big amount.

request if some one can help in this regards and suggest how it can be recovered.

Regards

Dear Courier Service Provider,

I received a parcel of computer system (along with LCD monitor) from the tirupati to the following address.
B-205,VSRC,IIT Kharagpur, Westbengal, which I ordered through my relatives.

I got the parcel in very horrible conditions. LCD monitor is damaged completely and system is opened and lost few components like dvd writer, System is in very pathetic condition.

Before sending, it was notified that computer system is in good condition.

I need a compensation of my damaged PC failing which I would like to lodge a complaint against the DTDC in the local consumer court for it's carelessness about delivering the electronic goods.

I wish to meet the concerned person in the franchise office to discuss about this matter.

I am kindly looking forward for your prompt reply.

Dear Sir,


I have booked a parcel on 19/12/2011 to Mitashi Edutainment, E-32, Kailash Complex, Wooden Box Manufacturer, Vikhroli Park Side, Vikhroli West, Mumbai - 400079.

DTDC Docket NO. M 69504487.

Mitashi Edutainment said to me not to deliver this DTDC parcel.

I have many times request to DTDC Courier, Durga Chowk, Akola, I have SCAN or Hard Copy of POD, but DTDC Courier not to respons since a week.

I have send email request a Mumbai DTDC, DTDC Custmer Care on 21/12/11 for POD, but they also same thing.

Please help me.

Regards,

Vijay Rajurkar

Dear Sir Mr.Yasin Shikalgar was sent a letter on 6th May from Medchal, Hydrabad,A.P. to Mr.Vikas Jain(ME), Indore, Bengali Square, CN No H84555462. but, i had not received the same but the status is delivered in your website. I want the scan copy of the delivery report which mention the sign and mobile no of the receiver. If you could not prove the signature of the receiver then your courier company will be soley responsible for the loss of courier.
there after i complain to branch located at kannadia road , then they reply his agent dispatch at home .when i meet with agent and say pls show where you dispatch the consignment then he show me POD but it is not sign by any my family member and it could not mentioned mobile no of receiver .after that he reply i am not coming your home for dispatch but i wrongly dispatch on other location -and say i will search , other wise i will give you FIR letter regarding this.but after continue feedback agent always not given proper answer ,after 3 month completed he reply following letter matter is very old i could not do any for this.
it consignment contain my maruti alto original key( one) . it will require by me continue so i had makes a duplicate key from market for rs 1500/- . so kindly consider the following case and reply me with proper solution. thanking you.

my one parsle despatched by new panwel mumbai to jaipur in sept 5 by dtdc courier service 2 day after i recived my courier but damage condition and i am scoked because i missing my mobile in parsle my mobile is theft by dtdc courier service i doing maney calls and doing maney emails but till timedate no aney response by dtdc courier service staff the all staff is involed is this robbery so pls find my mobile my consinment no is M65852851

Manish dadhich

HELLO SIR,,
MY NAME IS- MAHABALESHWAR
sir ,,i had ordered the consignment for bagskart through online,,and they sent it through DTDC COURIER NO-Z48874432,,on 30 th november 2011,,,but till now that is 12 th of december 2011,,,i enquired for the delay 4 to 5 times,,,i didnt get satisfactory reply,,,instead the faculty in the hospet dtdc courier carelessly,,irresponsibly,,without any accountability sidetacked it,,,,the faculty didnot even have the human values to respect the customer,,i even told that i would report to the higher authorities but they casually neglected saying you can do so,,,,i even complained to the DTDC complaint forum no--details are -CFD0051291,,,I KINDLY NEED THE JUSTICE SIR

I was expecting a parcel from Hyderabad which was dispatched on the 22nd of Nov' 2011 and till date i have not received my parcel as yet. I have a feeling that this delay lies with the DTDC service in Gauhati / Guwahati because another parcel dispatched on the 29th of Nov' 2011, again from Hyderabad, was received today, i.e., the 3rd of Dec' 2011, after we had called up the Gauhati / Guwahati office yesterday. Gauhati / Guwahati is a transit point for us living in Kohima, Nagaland, and most delays occur in the city. The person receiving the phone told us that a parcel was with them and would be sent obviously because we had called up inquiring about it. Attempts to call up the same office to inquire about the other parcel went unanswered ([protected]). My issues here are:

1. Do we have to call up the courier to inquire if there are parcels for us lying with them?
2. The parcel i received today was tampered with and partially open, why?
3. Why the inordinate delay despite the fact that it was dispatched 11 (eleven) days ago?

I got an Courier which should be delivered to my office address. But the admin in office has informed the courier company tat personal couriers should not be delivered in despatch section of office. So the courier company has sent a text message to my mobile number which was not delivered on time. So the DTDC courier in charge has sent back the courier to head office which is very far away from my place. When i asked regarding the courier , the owner is just telling tat i have forwarded back the courier. When i asked from which address the courier has come, she is tellingi dont know. She didnt even tell me the Courier Track number which is an irresponsible reply to a customer. When i asked about her that the courier boys could have called me and informed me. But she is telling cant call and waste the balance. I asked her that you could have atleast given me a missed call and i would have called back. But she said we cant call each and every customer and just cut the call. Again i called several times. But she was disconnecting the call. This is the poor service provided by DTDC courier. Finally i suggest having such in charge person will definitely spoil the name and fame of the courier Org.Please take appropriate action. The branch of the DTDC is below.

DTDC courier,
# 293, HEMAVATHY COMPLEX, OLD MAHABALIPURAM ROAD
SHOLINGANALLUR, CHENNAI
CHENNAI 600119 (TN)
Phone:[protected]/[protected]/[protected]/[protected]/
Fax: [protected]
email: sholinganallur.[protected]@fr.dtdc.com

Hi,

After a very very frustrating last few days, with no options left, I have to pen down this frustration to complain forum.
I had sent courier through DTDC Courier Services from Mumbai to Gorakhpur (U.P.) on 15th November 2011.
Consignment number is M68714359.

Courier was supposed to be delivered by 18th November evening however it is still in transit even after 6 days.
This courier was for my brother who is working in IAF and was leaving Gorakhpur on 21st November Morning.
Only after getting verbal confirmation from DTDC representative that they can deliver it by 18th Nov, I had couriered it through DTDC.
Now my brother has left for Jodhpur and he has already missed this consignment.

Also, whenever I am calling DTDC customer care, they are asking me to contact different branches in Mumbai, Delhi and Gorakhpur and only response I am getting from these branches is that they have dispatched it from Delhi or they have not received it in Gorakhpur.

Please take very strong action against these guys as they are typical example of sheer unprofessionalism and careless handling of loyal customers.

Thanks & Regards,
Pranav Sharma
+91 [protected]
pranav.[protected]@gmail.com

I sent a Caurrier from China on 22 Sep. 2011 of amount $ 44 means Rs. 2200/- via dtdc, my shippment deliver on Jaipur, India on 19 Oct. 2011. when it delivered in Jaipur. Dtdc chrarged me Rs. 5984/-, but not give me reciept. they sent me email. they charged me allready around Rs. 2080/-, for delivery caurrier charge. when i ask for extra amount, they didn't told me why they charged by us. when legal charge was Rs. 684/-, i ask why the shippment delay in delivery, they didn,t reply me. I think that the business of caurrier is not going good in dtdc, so when a customer comes in dtdc, they cheat him with a lot of money and control expencess of company. one thing more the maths of staff is also not good, may be this is the new way of cheat, i send a sample of email which i got from dtdc staff. the total of amount is wrong. every body can calculate this will be Rs.5948/-, but they caculate this is Rs. 5984/-. how they calculate,,, ???????? what mean of clearence charge, is it under table amount or ?? custom duty is Rs. 684/-, but cha charge is Rs. 2000/-, wah dtdc .


it mean totally chor company,

DTDC
delivering value,

hahahah
they shoud change their dialoge.

D T D C
Daku Thief Durty Caurrier


below is the specimen of email which sent by dtdc Staff




Shipment has been cleared from Customs and the same will be forwarded today.

Please find the details of the payment :

Customs Duty : Rs 684.00
Clearance Charges : Rs 3000.00
CHA Charges : Rs 2000.00
Ware House Charges : Rs 193.00
Service Charges : Rs 71.00


Total Amount : Rs 5984.00

Total amount payable ( Rupees Five Thousand Nine Hundred and Eighty Four only)

Kindly arrange to give a DD for the above mentioned amount in favour of DTDC COURIER & CARGO LTD., payable Mumbai at the time of delivery.

Thanks N Regards
Sarita Yadav
CSS -Intl.-Dubai coordinator
DTDC Courier & Cargo Ltd.
Direct no.[protected]
Email - intlcoordinator.[protected]@dtdc.com

My Consignment no DTDC PLUS: V06841080 Pls check and give the information , it suppose to reach at 12 November now today is 15 November still iam not get my consignment...... Name - Pawan Kumar Pathak ,Address: 301, Prithvi F block Chitra Apartment Phase-1, Zameen Pallavaram Chennai- 600117.DTDC plus Take only 48 hours to deliver the Consignment But U take more than 5 Days...Again I never Use DTDC PLUS Service this is Very bad experience....with U..Contact No: [protected],[protected].

Sir
I sent an envelope on 24th October from Shillong (DTDC Currier , Shillong Police Bazar KF 1443) containing my paper and registration details for a national conference to be held on 25th November, at Jaya Engineering College, Chennai- 602024. Before submitting my document, I informed the staff to check the service availability because this is very urgent document. The staff replied me that they have service in that location and she informed me that within 4 days it will reach there. On 28th October, I checked the status of my document online using the CN NO. K50427822 and found that my document was not delivered. I talked to the DTDC staff over phone (Phone no:[protected] regarding my document. She replied that “we are sending a mail to deliver the article”. On 1st November I found that it was coming back. At once I called the staff and told them about the matter. The staff once again assured me that they are taking step to deliver the document. On the next day, when online I noticed that they returned it to Kolkata; I tried to contact the staff but could not. Then I collected the contact number of Kolkata regional office customer care department of the company and informed over phone (Phone No[protected] about my problem. After listening my problem, the officer said "we are sorry, now we have no service in that area, but it was not updated". I really astonished. I said, I sent an urgent document for a conference, How can you say it now? Who will take the responsibility? Why as a customer will I suffer? The staff informed me that "I am giving you the number of Guwahati office, you better contact to them as it is in Guwahati area.” When I talked to the Guwahati office, the person who picked up the phone told me that "the packed has not returned back to us till now. When it will come to us we will try to refund you at a free of cost".
Hearing this I really shocked. I sent a paper for the conference, where already I have paid Rs. 3,000 through internet banking (Account No: [protected] Axis Bank, Transaction Ref. No: IR10310221, UTR No. : SBINH[protected]) and if the hard copy of my article not reach on or before 31 st October, 2011, the paper will not be published. When I told that person regarding their irresponsibility, he replied that "you booked it from shillong office, talk to them". When I called the shillong office, after knowing my name, the staff advised me to talk to the manager of the centre, who will come next day (5th November).
After that I did not talk to anybody. I talked to the convener of the seminar about the matter. He told me that he needs the hard copy of the paper and delegation form (duly signed) for considering it for the conference and publication. On 4th November again I have sent after taking all print outs and filling up the form through Indian Speed Post (NO: EE[protected]IN). I don’t know when it will reach and whether they will accept it or not.
I have informed you everything about the matter. But it is not possible to express my mental tension. What reply I have got from different staffs, I have tried to explain. Till today (8.11.2011) I have not received the packed. In fact getting refund of that packed is not important to me, I may not accept it.
I would like to request you to take necessary legal steps regarding their fault for non-delivery of important document and also punish them so that they would take care about their future correspondence with the customer. If you need any evidence or any clarification about it, I will send you immediately.
Address where I sent my document:
To
Dr. Mu. Subrahmanian
Conference Co-ordinator
Department of Management Studies, Jaya Engineering College
CTH Road, Thiruninravur
Chennai – 602024

My address:
Dr. S.G.Maji
Department of Commerce
North Eastern Hill University
Shillong -793022
M: [protected]


I hope will will take necessary steps.
Thanks and regards
S.G.Maji
Shillong - 22

Sir, a package was send through DTDC courier from Kolkata of docket no. F[protected] on[protected] for Gorakhpur,UP. After non availability of the product when inquired from Kolkata office it was reported that the package was delivered. On inquiring the matter at GKP office it was again shown that the package was delivered. On asking for the recipient's signature it was found that some hand written other person's name was on the receipt. On asking for the delivery man named IQBAL AHMED it was told by the GKP office that the delivery man is missing and not known.It is very stunning that how such a renowned courier service can deliver such an important package costing around Rs.50,000/-(Fifty thousand) in this way without handing over the package to the proper person. I am very sure that my costly package has been stolen by the delivery man and the matter is been supressed by the Gorakhpur office whose manager is Mr. Hari Om Shukla ( Mob. No.[protected].

P. SEN GUPTA[protected],[protected]

Hi,
A very important document was couriered to me at my howrah (west bengal) residential address from Manipur. The consignment number is "K49723345 on 11th october 2011". After more than a month I am still to receive my document. I have already lost a very important deal because of hthis and have incurred huge financial loss. I tried contacting DTDC several times but no response from them. The Manipur DTDC branch had confirmed us they had despatched the courier to Kolkata. On tracking online I could find that the courier had reached kolkata. But it bever reached my residence. Moreover,there is no co-operation from DTDC. Kindly look into this matter. I have already incurred huge loss because of this but its high time we teach lessons to this kind of companies. Looking forward to your earliest co-operation.

SIR
I Booked my courier from Delhi to Portblair On 17 Jun 11 but it was not delivered by the company till the date , three times i have lodged complained but the company is not responding in any way. Myself a student is waiting for a book for 5 months My consignment no is Z39607221 , Hope u will do the needfull at the earliest...

SIR,
I BOOKED A COURIER WITH DTDC ON 22/10/2011 TO BE DELEIVERED TO CHENNAI WITH SOME IMPORTANT TICKETS OF JOURNEY IN IT. I WAS ASSURED THAT THE COURIER WOULD BE DELIEVERED IN 2 DAYS. BUT MY COURIER WAS NOT SENT AND THE DATE OF JOURNEY PASSED BY. WHEN CALLED UP TO THE OFFICE HERE THEY ARE BLAMING ME SAYING THAT I NEED TO WAIT CHENNAI IS NOT NEAR BY AND ALL RUBBISH. IT TOOK THEM 6 DAYS TO SEND IT TO CHENNAI AND WHEN ASKED THE MANGER NO THEY SAID THAT IF YOU WANT TO TALK TO US YOU CAN TALK BUT WE WONT GIVE THE NO. THEY SAY THAT THEY SHOULD BE INFORMED BEFORE HAND IF IT WAS SO URGENT. IT IS THE MOST PATHETIC SERVICE..
IN COMPARISON BLUE DART IS HUNDRED TIMES BETTER

my shipment is K50921782. it was send on 25th of october 2011 from dibrugarh, assam. it has nt been reached yet to its destination. the destination address is-
miss priyanka dutta(b.tech)
c/o dr. s. k. brijwasi
b-28/29, jantastore, bapunagar
jaipur, rajasthan-302015

the contents of the parcel are a ATM card, a PAN card, medicines and accessories..it has been send through dtdc courier service.i contacted them bt they couldn't found the parcel and they are sayin that it hs been miss route to some other location and they searched bt couldn't find it.
I, therefore request you to kindly take an action against it as it contain valuable things and oblige.

I, Rupsa Mukherjee have sent a consignment of some clothees to my family in Kolkata. I had sent it from mumbai through a dtdc courier agent in malwani, malad (west) his name is Bhavesh and his mobile number is [protected]. He had come to my house and picked it up and had given me receipt with my consignment number which is D06723119. My consignment was suppose to reach by the 17the of oct. When it didnt reach on time from 17th till today which is Nov 3rd i have been calling dtdc and everyday they assure me that my parcel will reach but still it hasnt reached my family. From last 3 days i have been talking on thee phone with two dtdc employee in kolkata one is Samiran Sarkar ([protected]) and another man called Biplob ([protected]) theese men have claimed Rs4100 from me saying i have to pay penalty on my consignment because thee sales tax department have ceased my parcel and till thee time i pay them they wont release my parcel. Now when i asked thee courier agent in mumbai he is saying that the kolkata dtdc employee are just harassing me to get money out from me but i donot have to pay any penalty for anything. The mumbai dtdc has assured me teat my delivery will be done by tomorrow morning.

FRom last 23 days i have been calling mumbai dtdc and kolkata no one is giving me any answere. theey have harrased me and wasted my time. I dont understand why do i have to pay any penalty and for what? I had only sent a bunch of tshirts from mumbai to my family in kolkata. Please suggest me what i should do and how long do i need to run around to get my parcel. Hope to hear back form you soon.

Regards
Rupsa Mukherjee
[protected], [protected]

Dear Sir/Ma`m,

I was expecting a courier at Raipur (Chhattisgarh) booked from Nagavarapalaya-Bangalore, but unfortunately due to poor service from DTDC neither it was delivered at my address nor I was contacted regarding it (despite the fact that my mobile no. was mentioned with the address).

And it was returned back , online status showed:: "RTO DUE TO NO SERVICE", despite the fact that address written on it was absolutely correct and there are people (security) 24X7 available at my college to receive such things (even on weekends).

I conveyed my message to the DTDC people also but apart from one mail stating sorry and promising me that they will look in to the issue seriously nothing was done. and my continuous reminders made no difference. This kind of delivery service being provided to customers is not acceptable at all, and I need proper action to be taken against DTDC hence kindly guide me for further procedures.

I have all the proof of the mails and consignment.

Consignment Details:

Consignment No.- B74613171
Booked Date : 31st-AUG-2011

I look forward to receiving your reply ASAP.

Thank You

Anshu Katiyar
IIM Raipur
PGP 2011-13
Mob: +91-[protected]

P.S. Image containg detail abt the shipment of the consignment is attached.

I had sent an important courier to Kolkata vide AWB No B 77098970 on 19th October 2011. This is still not delivered and DTDC gives a reason that the sales tax dept in Kolkata has siezed all consignments of DTDC . They also cannot guarantee any delivery. Frankly I feel they have lost the consignment and making reasons just to ward of litigation.
Regards
Samik Mukhopadhyay