DTDC Courier & Cargo Complaints & Reviews

Long time back DTDC was a trusted name in Courier world, but now the services are going worse day after day. The Customer Service Staff is very rude and they even dont know how to talk with customer. Delivers consignments late as per their convenience, Returns the consignment to the source without even confirming the recipient. They dont even do a second attempt of delivery. Makes unnecessary delay in delivering the items...

This is with regard to wrong attitude of Kahlon enterprises one of your franchisee in fatehgarh churian .One packet was delieved to them dtd 30/08/2011 vide POD no Z39203831 .The packet has to been deievered to Max new York life gurgaon.But according to Co the same was not delievered .I asked your franchisee office to provide me the proof .From the last one week he is saying that we have not recieved mail from the HO .Today when i again asked them for the same he behaved in rude way and said the same may take two months also .I am branch head AXis bank and this is the second time he behaved in such a rude way with the staff in prensence of customers.You are requested to take immediate action against them as they are behaving in illeterate way with the customer .If the action not taken with desired time I will circulate mail to all my branches regarding behaviour of DTDC and same will be put on consumer Court
This is my humble request to cancell the franchisee of these type of people as the same will effect the reputation of the Co.

Sir
i am sending one of the importent officel letter from DTDC MUVATTUPUZHA XIV 768,KOCHI branch to ( P BABY, bineesh bhavan maravoor muri ,east kallada po ,KOLLAM, pin 691502 ) this address befor more than last 10 days still it is not get in my home.last two days i alredy complinted in this branch as well as your customer care NO [protected] they are giving escuses .my receipt no R05390777 so i need your clarification from your side and make fast for services. i hoping for favourable repy from your side.


bineesh baby
mob- [protected]

HI, I have attached an email conversation for the people who can understand my issue faced with DTDC.
I had sent a courier on[protected], and it was reached to the receiver on[protected]. This is a fraudulent activity done by DTDC. They broke open the container and the 4 pen set were missing in the container, and they just sealed back the baggage from outside how it was and was sent to the receiver. While i dispatched the goods, the courier was weighing 210gms as confirmed, however when this reached to a another destination point the courier was weighing 60gms, and DTDC is not ready to investigate as to who flicked the goods at their end. I have attached the consignment receipt where in, in the place of customer signature it was signed by DTDC executive and they never gave me an opportunity to speak or to get clarified on few of my questions. Am fighting with DTDC since a week, and they are treating me like a slave. Its tough to describe the words spoken from their end. Its rough and arrogant.
Please see the detailed mail which I am sending on daily basis to DTDC and still have not got any response. We as an individual are fighting for our right in each and every part of our life, and none are bothered to resolve our issue, or not ready to put a stop to the corruption which is seen in majority of the area in our country. Being DTDC a private company, they are WORST IN EVERYTHING.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Hi,

Its been a long time i have waited to get one justice from DTDC. The way the orders they have flicked from the courier and the empty courier is sent to the receiver.
Today is another day i had a worst experience with DTDC. Franchise people have signed their own signature while giving the consignment slip to the customer, secondly the people on day one made me to wait and acted they were too busy in updating the details in the receipt. Finally i never got time to view what was written in the consignment slip.

Collector guy informed me while speaking to Jayanthi in Madiwala that he was too busy as such he didn't realize to ask customer to sign on the bill, if so why did he sign on the slip. When he is so busy, he never bothered to listen as to what the amount I was telling to him. I told the order is minimum Rs.4500, and he has entered in receipt as Rs450, and he has not mentioned the weight on the slip. When i asked the same day he told as the weight is above 150gm he is collecting Rs.45 as charges and the actual weight was 210gm which he confirmed, later this was dispatched to Bannerghatta Franchise office, from their when it went to Madiwala DTDC office, they checked that the goods was weighing only 60gm. I am in continuous with each and every branch since the fraudulent activity was involved from DTDC end, now i see DTDC Madiwala were blaming all these while to Bannerghatta Branch, and Lakshmi from Bannerghatta branch was blaming Madiwala. So as one company DTDC you need to resolve the things for me, however Lakshmi is asking me to provide some solution to resolve the issues. This is really fun show cased by DTDC company.

The collector guy is changing the words now and than, and DTDC as a team is not showing any action in this regards. Looking at the email chain i have provided complete details, and I don't see any action, in return today Lakshmi from DTDC blamed the sender of the goods saying" What if you have not kept the order and just to claim money you are playing this role", second secenario which she raised was the receiver of the goods has taken the item inside the container and he is cheating. How can Lakshmi put a false information on us without doing any investigation.

If DTDC wouldn't have found guilty of their job, I should have got a response over the mail, and I see only once the customer care executive responded to take action to the necessary people, however after my follow up they got little time to spare on my issue but was not at all taken into consideration.

Its really a frustrating time for me to say, that DTDC treated me worse than a slave in past one week. DTDC team is not ready to investigate on the missing goods, nor they are ready to re-pay for the losses done from their end.

I believe DTDC is opening each and every order sent by a customer, if its worth they will keep and send empty courier to the receiver of the goods, if its not worth to them they will send the actual what is available in the content.

I will fight for the justice till the end, and every day starting Friday, i will circulate this mail adding one recipient, such that the public should get aware on the DTDC, the way they are treating the customer who go with the trust to them.

I am attaching the courier bill once more to you, Please investigate and get back to me on the signature. If this mail is not taken seriously and i guess this is the last chance am giving to your company on this fraudulent and misbehavior shown to the customer, I will be mailing and copying the company brands listed in the brackets(TV9, Facebook, Twiter, Orkut. Linkdin, Sulekha, Yahoo News, Consumer court & more) such that i can advertise well about your fraudulent business. From tomorrow the mail will hit to these company brands inbox, including other service providers in courier business. Later please don't blame me if the profit of the company is reduced.

Thanks
Vinay

On Tue, Oct 18, 2011 at 11:42 PM, VINAY RAMAKRISHNAN <[protected]@gmail.com> wrote:

HI,

I would like to express my dis-hearten concern after speaking to the Bannerghatta people, I would like to use the word the way they interrogated was something that the blame was put on the receiver and the sender of the courier. I would say this is the worst experience which i have come across with DTDC. After todays call, i would like to say "PLEASE DO NOT TREAT YOUR CUSTOMER LIKE A SLAVE" this will really impact your reputation. I have incurred the loss because of this one issue, and the way DTDC have treated me is really worst, please think from my prospective once you will get to know the pain. I know how i need to give back to you with a right answer as what customer can do from his end, when he is cheated. I hope you will not give chance for any such scenarios.

I noticed today over the call with Bannerghatta team, While speak I clearly mentioned that the weight checked at the collectors point was 210gms(Exact when i saw while weighed was 214gms), but still the person told me that when they received the order to Bannerghatta it was 60gms. So the chain goes in this way: Collector---->Bannerghatta Franchise ------>Madiwala and finally goes to Chennai. Collector updated me that when he sent the courier to Bannerghatta it was 210gms, when i checked with Madiwala, they confirmed when the received the package it was 60gms. So i guess its clear for you to understand, where its gone wrong now.

I have been calling each and every person since a week, and if DTDC wouldn't have found guilty, i would have expected the reply at-least on one of the below email, which i didn't see till date. Am at-least happy that the customer care(Geeta) has raised this issue from their end.

Please pass on a clear information across your network, when any customer comes to ask the information clear and not to take any information blindly/ or if not heard properly. I generally use Bluedart service and they are too particular in writing each and every fields in the consignment receipt, and not missing most of the field and that was not the case if i look at DTDC receipt of consignment.

You can reach me at [protected] for any clarifications, I would be happy to provide you the information as its genuine from my end.

Thanks
Vinay



On Tue, Oct 18, 2011 at 5:59 PM, <css.[protected]@dtdc.com> wrote:


Dear Ms Nirmala,

Kindly check on top most priority immed and update us ..CONTENT MISSING-PENS SET..And the customer has provided all the papers works along with the c/ment given..

Kindly check the customers below mail..And do the needful.....The customer has spoken to Banerghatta franchise ( Ms Lakshmi-[protected] ).As she is not replying properly to the customer and now the customer is ready to go to customer court..Kindly check whats the problem regarding this ..And let us know the details immed..

From address-
Vinay R
>>#638, 28th Main, 2nd Stage, 1st Phase, B,T,M,LAYOUT,
>>BANGALORE - 560076.
>>Mobile # [protected].


Receiver address-

>>Faheem Sulaiman
>>New No: 137m Old No: 68, Broadway Road,
>>CHENNAI - 600108, Tamil Nadu.

Thanks & Regards
Geetha
Css. RO- Bangalore
----- Forwarded by CSS.Bangalore/DTDC on 18/10/2011 17:50 -----

VINAY RAMAKRISHNAN <[protected]@gmail.com>

18/10/2011 17:45

To
css.[protected]@dtdc.com
cc

Subject
Missing goods-consignment #B77290410




On 10/15/11, eBay PowerSeller game_mastr <[protected]@yahoo.co.in> wrote:
> Hello
>
> We are the receiver of that particular missing goods shipment.
>
> We've been dealing with various online portals but never experienced this
> kind of theft/missing goods The package is torn inside but nicely packed
> outside purposely.
>
> Kindly ensure to recover the goods or approve the claim in favor the payer,
> Mr.Vinay Ramakrishnan
>
>
>
> Faheem Sulaiman| eBay PowerSeller| http://shop.ebay.in/merchant/game_mastr
> | Mob - [protected]
>
>
> ________________________________
> From: VINAY RAMAKRISHNAN <[protected]@gmail.com>
> To: [protected]@gmail.com; bannerghattanew.[protected]@fr.dtdc.com
> Cc: [protected]@yahoo.co.in
> Sent: Saturday, 15 October 2011 5:10 PM
> Subject: Re: Missing goods-consignment #B77290410
>
>
> HI,
>
> As per your request, I have attached the Invoice copy for the missing goods.
>
> I hope this time, DTDC will not cheat the customer once more.
>
> Thanks
> Vinay
>
>
> On Wed, Oct 12, 2011 at 5:12 PM, VINAY RAMAKRISHNAN <[protected]@gmail.com>
> wrote:
>
> Hello,
>>
>>This is to inform you that the courier which i sent from DTDC center in
>>BTM Layout and when it reach Chennai the goods were missing in the courier
>>box.
>>
>>Here is the detailed explanation: When the person checked the weight of
>>the courier it was weighing around 210gm, the courier consisted of 4 pen
>>set costing Rs.9000. I called today to Madiwala DTDC unit and they told
>>when they received the goods it was weighing around 60gm and not 210gm.
>>The sending location received the goods on Monday evening, where in the
>>Faheem confirmed me that the baggage was looking good from outside, but
>>when he opened inside the seal was cut using a blade/ or a knife and the
>>entire box was missing, they told only the courier cover and plastic
>>packing was received, but inside nothing was found. Faheem is still
>>keeping the broken package which he received at his end.
>>
>>I have attached the consignment bill # B77290410, if you require the bill
>>for the pen set costing Rs.9000, please reply.
>>
>>As requested, below are the from and sending location details from my end.
>>
> >From address,
>>
>>Vinay R
>>#638, 28th Main, 2nd Stage, 1st Phase, B,T,M,LAYOUT,
>>BANGALORE - 560076.
>>Mobile # [protected].
>>
>>Sending Location Address,
>>Faheem Sulaiman
>>New No: 137m Old No: 68, Broadway Road,
>>CHENNAI - 600108, Tamil Nadu.
>>
>>
>>
>>Thanks
>>Vinay R
>>Mobile: [protected]
>>
>
>
> --
>
> Thanks,
> Vinay

Though it is advertised in media that DTDC is India's Largest Domestic Delivery Network Company , they are giving least importance to Customer Grievances. I had a very bad experience with DTDC for an international Cargo Delivery to my Home Town in Cochin, Cochin and tried to contact DTDC offices, to submit my case. The Field staff in Middle East even apologized for the the troubles caused. I need DTDC to reimburse the charges collected from me for the service. Its surprising that an organisation is running a business, who is not interested in customer satisfaction. If anyone interested to contact, my mobile is [protected]

Sir,

I had send a Consignment No.Z45251492. forwarded on date 29.9.11.
To,
Mr. Trilok
Sawai Madhopur
Khushiya Real Mart Private Limited
Hammir Circle, Ranthambhore Road, Bazaria
Sawai Madhopur (Rajasthan)
Contact No : [protected]
By DTDC courier from noida branch, which has some important documents,today is its 8th day of sending but the status is not changes after monday and not delivered till now. DTDC taking unexpectable time 8 or more days for delivered a courier to the place where a person can reach there in max 8 hr by normal train. We are sending continue keep on mailing them they assured us it is in process I don't know how much time it will be in process? We are getting calls from the party about the courier we have no answer because of them we are feeling guilty.
Please do something for the courier must be delivered there.

Regards
Premlata

Hi,



This is in reference to Airway Bill No: N93423264



This courier has been dispatched from Kolkata (India) on 22nd and has still not reached me.



I have already registered a complaint and it was attended by Mr. Manoj from DTDC, Kolkata.



This packet contains very confidential matter and I need to submit the same to Singapore Govt.



The document submission is already delayed and I am paying fines for the delay.





Kindly take this matter very seriously and help to resolve urgently.



My Contact No: 83726759



Address (Office): 7 Tampines Grande, #08-01 Hitachi Square, Singapore 528736

Address (Residence): Block 808, #05-135, Tampines Avenue 4, Singapore 520808.



Thanks and Regards,

Suddhastwa Ghosh

Hi I am Abhishek Amarnath, I have booked one doc from Guwahati to Lucknow through DTDC courier Guwahati on 22 Sep 2011. At the time of booking Guwahati DTDC committed me to deliver that Doc to Lucknow by 24th Sep 2011. But till date nothing has reached. From last 5 days I am doing the follow-up with DTDC.

Correspondence with DTDC is given below. Sorry to say But DTDC people are good for nothing.



From: Abhishek Amarnath
Sent: Friday, September 30, 2011 3:44 PM
To: 'CSS.[protected]@dtdc.com'
Cc: 'ops.[protected]@dtdc.com'; 'Css.Lucknow'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Subject: RE: Poor Service of DTDC in India.

Dear Nagaraj,

Your Lucknow team is good for nothing, After my last mail Mr. Chandan called me & informed, He got my doc & same will be delivered to me by 02:00 Pm. But till this time nothing has came.



Regards

Abhishek

From: Abhishek Amarnath
Sent: Friday, September 30, 2011 12:53 PM
To: 'CSS.[protected]@dtdc.com'
Cc: ops.[protected]@dtdc.com; 'Css.Lucknow'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Subject: FW: Poor Service of DTDC in India.

Dear Mr. Nagendra ,

Today your Lucknow executive Mr. Chandan clearly told me that, he is not able to track my Doc. Now you pls. revert what should I do ?

Should I File a legal case against DTDC or Should I share this whole correspondence on Web.

Expecting a meaning full reply from you instead of diplomatic reply.

Regards

Abhishek

From: Abhishek Amarnath
Sent: Thursday, September 29, 2011 5:04 PM
To: 'Css.Lucknow'
Cc: ops.[protected]@dtdc.com; CSS.[protected]@dtdc.com
Subject: RE: Poor Service of DTDC in India.

Dear Mr. Chandan,

As discussed with you over phone, Pls. ensure my DOC delivery by today evening. If I not get my DOC back by today. Tomorrow I will file I legal case against DTDC.

Regards

Abhishek

From: Css.Lucknow [mailto:css.[protected]@dtdc.com]
Sent: Thursday, September 29, 2011 1:04 PM
To: Abhishek Amarnath; CSS.[protected]@dtdc.com
Cc: ops.[protected]@dtdc.com
Subject: Re: Poor Service of DTDC in India.

Dear All

I am coordinate with faizabad branch. plz wait for next updation

regards
chandan


From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Thursday, September 29, 2011 11:40 AM
To: Abhishek Amarnath
Cc: css.[protected]@dtdc.com; ops.[protected]@dtdc.com
Subject: Fw: Poor Service of DTDC in India.


Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Nagaraj
Executive Customer Support.

CC:Dear Mr.Chandan , Kindly find the below mail & update the sts immm.


----- Forwarded by CSS.CO/DTDC on 29/09/2011 11:43 -----
"Abhishek Amarnath"
28/09/2011 16:37
To <[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@vsnl.com>, <css.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <css.[protected]@dtdc.com>
cc
Subject Poor Service of DTDC in India.




Hi,

I am Abhishek Amarnath from Lucknow India, Unfortunately I have booked one doc with DTDC on 22nd September, vide the DTDC shipment no K50622117, it was for Lucknow from Guwahati. But pained to say that it is not delivered yet.

From past four days I am doing the follow-up with Lucknow Customer Care Executive on Tele no.[protected]. As per them by mistake this doc has missed shooted to Faizabad, Instead of delivering at Faizabad Road in Lucknow. Pls. help me in getting my doc back.

Regards

Abhishek

Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

K.Shivan
Sr.ExecutiveCustomerSupport.

Cc : Dear Mr.Pavan, Kindly check and arrange for delivery on asap.



"pankaj kaushik" <[protected]@rediffmail.com>
23/09/2011 09:44

To
<eastindiachowk.[protected]@fr.dtdc.com>
cc
<[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@vsnl.com>
Subject





Sir,
You had not deliver parcel. Additional Details... H88957171


Date From --� To Status

Sat, Sep 17, 2011 BALANAGAR MASTER FRANCHISEE, HYDERABAD
FARIDABAD BRANCH, FARIDABAD Dispatched via Manifest # H7023891

Mon, Sep 19, 2011 DELHI APEX, DELHI DELHI LOCAL LOAD
PROCESSING CENTRE, DELHI Received via Manifest # 21531533

Mon, Sep 19, 2011 SOUTH DELHI, DELHI FARIDABAD BRANCH,
FARIDABAD Dispatched via Manifest # 8795

Mon, Sep 19, 2011 SOUTH DELHI, DELHI FARIDABAD BRANCH,
FARIDABAD Received via Manifest # 54687998

Mon, Sep 19, 2011 FARIDABAD BRANCH, FARIDABAD FARIDABAD - EAST
INDIA CHOWK, FARIDABAD
Not Delivered Via Manifest # 52487

Tue, Sep 20, 2011 FARIDABAD BRANCH, FARIDABAD FARIDABAD - EAST
INDIA CHOWK, FARIDABAD
Not Delivered Via Manifest # 41023140

Wed, Sep 21, 2011 FARIDABAD BRANCH, FARIDABAD FARIDABAD - EAST
INDIA CHOWK, FARIDABAD
Not Delivered Via Manifest # 52546

Thu, Sep 22, 2011 FARIDABAD BRANCH, FARIDABAD FARIDABAD - EAST
INDIA CHOWK, FARIDABAD
Not Delivered Via Manifest # 41023374
Address correct you had not try.
H.no.6 Opp.ABB Ltd.
hardware colony.
hardware chowk .
NIT Faridabad Contact Ph.No.[protected],

pankaj kaushik
Hyderbad
[protected]

I have given my documents to DTDCplus for delivery from Jamshedpur to Mohali(punjab) on 24thsep,11 by EXPRESS and have given RS. 200 at the condition that it is being delievered on 26thsep afternoon but it is not being delieverd till 27th afternoon. So it creates a big problem for me as their were important documents thts has been courier.. and moreover, my money got wasted..

Parvinder Singh
Mobile: [protected]

I have booked the PTP service of DTDC which deliver documents within nextday by 12 noon. But the percel delivered after 24 hr from the commited time. The company agreed to refund whole booking amount for such delayed but not yet refunded.

Please see the trail communication mail about the refund approval.

...................................................................................⇄

Dear Sir / Madam,

I have not yet get my refund as per your commitment regarding the trail mails. It is about 20 days over after getting your approval letter.
Please respond ASAP. It is not very fair experience with company like DTDC.

Regards,

Dibyendu Manna
----- Original Message -----
From: Dibyendu Manna Kol FnT
To: CSS.[protected]@dtdc.com
Sent: Saturday, September 03, 2011 7:52 PM
Subject: Re: Feedback recieved from http://www.dtdc.com


Dear Sir / Madam,

As per your following mail, we have contact with your booking agent at Baghajatin Road - Siliguri dated on 3rd September 2011 around 7:30 pm and contacted with Mr Samrat Bhattacharjee but he has refused to refund any amount regarding this. We also given a copy of your communication mail and submitted the original Shippers copy but he refused to pay any amount.

Can you please let me know when I can get my refund?
How your booking agent refused to refund the amount after receiving your order?
How a reputed company like DTDC failed their commitment?

Thanking you.

With Warm Regards,

Dibyendu Manna

----- Original Message -----
From: CSS.[protected]@dtdc.com
To: Dibyendu Manna
Sent: Saturday, August 27, 2011 3:11 PM
Subject: Re: Feedback recieved from http://www.dtdc.com



Dear Sir/Madam,

At the outset, we regret once again for the delay in delivery of the shipment.

As per our product commitment for delay delivery we wish to refund the freight amount to your goodself. We request you to contact the booking branch who will refund the amount to you. Also please note that you need to handover the original shippers copy while settling the amount to your goodself.

We request you to view this service deficiency in isolation and give us one more chance to serve you better.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Sophia.S
Executive Customer Support.



Dibyendu Manna Kol FnT <dibyendu.[protected]@gfk-mode.com>
18/08/2011 13:56 Please respond to
"Dibyendu Manna Kol FnT" <dibyendu.[protected]@gfk-mode.com>


To <CSS.[protected]@dtdc.com>
cc
Subject Re: Feedback recieved from http://www.dtdc.com







Booking Agency:
DTDC
Baghajatin Road. Siliguri.

Sender:
Chittaranjan Sarkar
C/O, Ratan
Bharat Sevashram Guest House
Subhas Pally, Nr Subhas Pally P.O.
Siliguri- 743001
Ph- [protected]

Recipent:
Dibyendu Manna
GFK Mode Pvt Ltd
53/C, Garcha Road. Kolkata- 700019
Ph[protected] / [protected]

Thanks & Regards,

Dibyendu Manna



----- Original Message -----
From: CSS.[protected]@dtdc.com
To: Dibyendu Manna
Sent: Thursday, August 18, 2011 1:00 PM
Subject: Fw: Feedback recieved from http://www.dtdc.com


Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Sophia.S
Executive Customer Support.

----- Forwarded by CSS.CO/DTDC on 18/08/2011 12:36 PM ----- Dibyendu Manna Kol FnT <dibyendu.[protected]@gfk-mode.com>
18/08/2011 12:23 PM
Please respond to
"Dibyendu Manna Kol FnT" <dibyendu.[protected]@gfk-mode.com>



To <css.[protected]@dtdc.com>
cc
Subject Feedback recieved from http://www.dtdc.com









Dear Sir,

I've booked one consignment from Siliguri on 16th Aug 2011 for Kolkata through your PTP service. The consignment no is E70229678. As per your noms it should be delivered by 12 noon next day (17th aug 2011). But It delivered on 18th aug 2011 at 11:35 am. It is delayed by around 24 hrs. For such delayed I have lossed about Rs 3000.00. Also I have failed my commetment to my Client. May I know who is responsible for that delayed? Your company claimed to return full consignment charge if it not delivered on that promissed time. Please let me know why I am not refund the charges?

For Your reference I am attaching the copy of consignment tracker.

Thanks & Regards,

Dibyendu Manna
__________________________
GfK Mode
Modus
53/C, Garcha Road,
Kolkata - 700 019
India
Phone +[protected] / 24618589
Fax +[protected]
kolkata.[protected]@gfk-mode.com
www.gfk-mode.com

Hi Sir,
My name is saikumar and my order number is YBH542017.
in my order contains three items and i received two items through the
blue dart courier and ONE item i didn't receive that item shipping
provider is dtdc, dtdc air way bill number is D06563788 i am go and ask the dtdc courier that item already
dispatched in Bangalore and pulivendula kadapa district , one item is
received in two places , that's the reason dtdc courier agent tell, my
shippin address is K.KRISHNA MURTHY, D.NO:31/62, OPP:SIVALAYAM, DEVUNI
KADAPA, KADAPA(DIST), ANDHRA PRADESH-516001, INDIA. PHONE
NO:[protected].
please verify my complaint and take action as early as possible.

Hi this is Jahnabi Deka from Guwahati. I recently shifted from Delhi (Dwarka) to Guwahati and booked my luggage through a cargo carrier called DTC Cargo Carrier. They charged me 10,500 Rs for the goods and Rs 1500 for the insurance and then they told me that they will send it to be by truck. After approx 2.5 weeks of the delivery, i came to know that the goods were delivered by train with a mere charge of Rs. 3500. I also have the receipt for this. When I called up the propreitor Mr, Kuldeep for the same he said that the goods were ceased at the road and hence he had to send it to me by train.

Also My Sony Walkman 8GB and Philips Walkman 2 GB, Nikon Digital Camera 4 GB 10.1 MP Resolution and lots of sarees were stolen from a small suitcase.

Also they didnt hand over to me the insurance documents which means they cheated me of the insurance money also.

Please help me because I am unable to do anything against them cause they talk very dirty on the phone.

Please take strict actions against them.

Mr. Kuldeeps Mobile Number is [protected].

Please also let me know what all documents i need to furnish so that I get justice.

My supplier sent a courier to me via DTDC, shipment number B72817668, on 18 Aug 2011. When I did not receive the courier till 24 Aug, I tracked it on the DTDC website and saw that the status was 'Delivered', on 23 Aug noon. I was at home at that time and had not received any coureir, nor had the security guards at the gate. I called the Gurgaon Apex office and registered complaint number 729766, and they kept saying will send the DRS report to me in 1 hour, then 2 hours, and wasted the whole day. I also called the DTDC franchisee who was supposed to deliver the package to me and he said he had my packet, but could not deliver as security sent him back. I kept asking him to come and deliver, but he also kept saying my boys are not here. When I asked him to describe the packet, he gave a description not matching the supplier's. I think he has stolen or lost it. No one is cooperating at any of the offices and I am confused whom to approach now. Please help.

I booked a parcel contain valuable garments and important documents to Gangtok, Sikkim with CN NO K49327643, but the parcel has not deliver till now and when i enquired about the matter the DTDC franchises K.C.B commuinication khanapara, Guwahati they informed me that the parcel had lost.I am surprised to see negligence in the service of DTDC courier.So i want back my parcel or give me the value of the parcel.

Hi ,

I had sent a courier to my brother on rakhi to chennai last monday (8 August 2011). But the courier has not reached till yet and on tracking the order shows a miss route.

The DTDC office guys behaved rudely and didnot responded to the complaint . Also no effort was made either to get back the packet (courier) or deliver the same. It is 10 days fromthe delivery but there is no track of the order.



I visited and gave a written complaint on 12 august and 16 august to atleast get back the same but they denied me and said there shall be no reversals.

Courier consignment numberL F05967472

A Courier was booked from ahemdabad for Anupgarh- 335701 on 8th august, 2011 but it is not delivered till now. When contacted to jaipur office they said that there is no service in anupgarh which is not correct. so, I request you to get in detail of this matter as i had lot of problems due to this delay and there is no hearing for my problem in your jaipur office

A product was sent by Varna Enterprises, Bangalore on August 4, 2011 vide waybill number B74301090. While tracking the product, it was out for delivery from Ambala to Solan on August 6, 2011. Till date I am not able receive the product. Neither I received any call from local DTDC office showing carelessness and irresponsibility. With my personal experience I would request customers not to use DTDC courier. They are very careless in handling the product.

DTDC consignment number P16398567. was snet from Model colony on the Saturday 3oth of July 2011 and has not reached the destination nor me at my pune address. the consignment was sent to Amar Garment and jewellery , Dinananth market,main road .Motihari 845401.Bihar. with medicines as the receiver was in pain and the medicines were urgent. But it was and is sad that a renowned company like DTDC does not have the decency to inform the customer that they do not have a delivery in Motihari. After tracking and caliing up the customer service number i.e.[protected], after continous calling every day i was lucky to get the customer call executive on line today or else all the earlier days i was only holding on to the call waiting patiently to know the problem and for someone to answer the call.. But today when i got the cc executive ,he was not able to answer my queries nor was he polite, He said his name is Chaitanya, why have executives who are not fit for the job. He told me go to the model colony office ,i cannot do anything, i asked for a senoir but he did not put me on to his seniors too. Who is gonig to pay fOR my anxiety and because of the delay my son-in-law has been in pain. But even after the consignment has come back to pune i want to KNOW WHY DID I NOT RECEIVE IT. WHY HAS DTDC NOT CALLED ME YET. ARE YOU TRYING PATIENCE OF THE CLIENT. NOBODY SHOULD SEND ANYTHING BY THIS COURIER SERVICE AS THEY DO NOT WANT BUSINESS AND SO ARE THEIR EMPLOYEES, WHO HAVE NO MANNERS NOR ETIQUTTES TO TALK AND ANSWER THE PHONE. tHE CUSTOMER CARE DIVISION IS ONLY A HOAX.,AS THE PEOPLE OUT THERE ARE INCOMPENTENT . I NOW BELIEVE THAT THERE IS NO CUSTOMER CARE AS DTDC DOES NOT CARE FOR CUSTOMERS. I WANT JUSTICE FOR THIS DELAY OF MY MEDICINES . i HAVE ATTACHED THE TRACKING DETAILS BELOW. THEY SAY THE PERSON DOES NOT EXIST. BUT CHECK ON THE WEB AND YOU CAN SEE THE NAME AND ADDRESS OF THE PERSON.

My name is kamal mohanani[protected] city indore, I assigned a postal services to DTDC courier & cargo ltd before 25 days.

consignment no. is D05747352 & It is despatch o[censored]rgent medicines to banglore, concerning person told me that it will take 10-15 days but the consignee didn't received the postal yet.

The address & contact no. of service provider:

25 day tower ( canera bank basemnet ), palasia point
19/1 Manoama Ganj Indore (m.p)
contact[protected]