DTDC Courier & Cargo Complaints & Reviews

To Wednesday, November 02, 2011

The Manager,
DTDC Courier,
Ernakulam.

Sir,
We have sent one consignment No: F 06176737 dated: 28.10.11 (Thermocol box, Perishable medicine) to Mary Elizebeth, C/o. Sister Jancy, Nirmala Sadan, Muvattupuzha, which contains the medicine required cool chain facility. ( ie:should not keep outside more than 24 hours.)

But you have not delivered the consignment on next day(29.10.2011), and this had been delivered only on 31.10.2011, means delivered after 72 hours and medicine was damaged. For your immediate attention, we had written “URGENT MEDICINE” on the top of the thermocol box. When party went directly to your Muvattupuzha office, they informed to the party that the consignment had not reached their office in the next day ( 29.10.11), it had reached their office only on 31.10.11 and regarding this they have given a letter to party. This is a clear evidence of the mistake from the part of you. Acopy of the letter attached for your ready reference. Since it was a perishable product, the medicine got damaged. The party have come directly to us and medicine had been given back to us and we have replaced the product. This is a clear evidence of your negligence. we lost the value of the medicine Rs. 14000.00 only because of your mistake, negligence and irresponsibility. Mr.Shaji kumar your operation manager Kerala is also aware of this case. I have talked to him personally regarding this and he understood everything.

This is a case of clear irresponsibility from the part of you, kindly take necessary steps to issue the value of the medicine Rs. 14000/= to us at the earliest. Enclosed herewith the letter of your Muvattupuzha Franchise, copy of P.O.D, bill copy, for your
reference. Expecting an early reply from you.

very sorry to inform you that i have not yet received any reply for this.

Thanking you,


Yours faithfully,
For Elvin Pharma


Suchetha.
Proprietrix

Hi all !
This is webmaster of www.devshoppe.com, i read the complaint from Soumitra chakraborty, the order was despatched from our end through DTDC couriers and the pincode was very much shown as servicable by DTDC people .

Once we recieved the complaint from Sh. soumitra chakraborty, we contacted DTDC head office from our end too and filed the complaint.

The products were delivered to her by DTDC.

I think this complaint is not against us...this complaint is against DTDC courier company...

Thanks
amit uniyal
www.devshoppe.com

Good to see a webmaster giving prompt reply to worried customer. Very nice

DTDC courier is the worst courier in the world. I sent a courier from pune to banglore on july 25 th.. my courier returned back to pune as the door was closed continouusly 2 days.. This is the reason told by them. but my relatives dint go any where in that 2 days. and I am calling them continously for the past 2 months to get my courier back but that , rascals not at all responding properly. Every time when I call they ask me to call some other no. But that no won be exist or invalid no. Always this only happening..
I think I won get my courier back. But some action sould be taken on them.

Even i had the same issue. They are [censored]ing useless. I ordered a shipment through ebay and the seller sent the package through DTDC. The courier guy apparently came to my house but didn't even ring the bell and went back. Later in the evening i got a call stating that the courier guy came to my house and no one was there at home and he went back. I asked him why i wasn't even given a call and he said that the guy who came to deliver didn't have mobile phone. He then asked me to come pick it up myself. I told i am not free and he agreed to send it the next day. Haven't received it till date. And that Mother [censored]ers has mentioned that its been delivered to ME. Now am trying to claim it through ebay and tryin to convince that I havent received the shipment and they arent even responding. !! Go to HELL EBAY and DTDC. . . . !!!

My consignment no is F08555218 to be delivered at Khar 10th Road Mumbai. As per DTDC tracking, it had reached the DTDC VP office on 24th Oct. On 26th I was told by DTDC Khar Sanjay Manjrkar that I would get on 26th as the item has gone for desptach. I did not get it. Sunday was closed. Monday morning I called DTDTc Jhar office 65547720, with the great difficulty. It is really surprising to see when you cal them, they disconnect the line that theyy are not able to hear you. Aroun 1100am I was told by the staff that I would get by the noon. I called them at 3 00 pm, as the person has gone for delivery. Around 500 pm I spoke to Samjay [protected], who tole me that the docket number is wrong. I told him that I got it checked on the tracking, he simply disconnected the line. Now it is 100 pm, still it is pending for delivery.

God will save the customer as in a city like Mumbai, for delivery from VIle Parle to Khar takes a week !

Excellent service !

Laksman [protected]

Hi,
I had booked a DTDC courier through air on 23rd Sept. bearing docket no. D29066154. The material is needed in the destination immediately. Please do the needful.

Date of booking: 23rd September
Sender Address: Kanad Shankar Deb Barma
JP Nagar 6th Phase, Bangalore
Mob: [protected]

Receiver Address: Bijoy Deb Barma
Mission Compound, Arundhuti Nagar,
Agartala, Tripura(W)
799003
Mob: [protected]

It has been informed by your executive Mr. Zuber at your DTDC centre in JP Nagar (IG circle) that the material has not reached Kolkata still. How such a service is acceptable? Please understand that it is very critical and help immediately.

Regards
Kanad

I had a shipment from pune which was supposed to be a birthday gift to the reciever in bangalore. Its been 1 and a half month and the product is neither delivered nor returned. They played games like the reciever had refused it due to damage. When the fact was that they never even contacted the reciever and I know this because the phone number mentioned was mine itself. Now after so many escalations they have booked an RTO from bangalore and it seems laying in Pune branch since more than a week. There is no support received .. no on3 answers the call. The customer care gave the pune branch manager number ( Moumita ) and she never answers the call. The Dehuroad branch from where the shipment was shipped, they have no idea on what needs to be done. Please help.
Tracking : P48571649
Phon3 : [protected]

DTDC — Loss of valuables

My friend sent me few sodexho coupons through DTDC couriers. The person who collected the courier didn't mention anything specific about the contents. Three days later, I received the courier, tampered and coupons missing. The envelope had been torn, contents stolen and then again stuck. Upon inquiry, the DTDC guys say that Sodexho coupons are not admissible through couriers. considering the fact that the envelope has been tampered and then delivered, clearly shows their intention. Negligent behavior is one of the traits. Hereby I advise you to please avoid DTDC for sending valuables as well as important documents. Better to use a registered courier who charge you little more, rather than losing your courier itself.

Never ever I'm gonna use DTDC again.

My experience with Professional couriers has been smooth till now.

Anyway its upto the person to select the right service.

My friend sent me some semi precious jewellery... Well he said it was not that pricey, but then it was purchased from a gold jewelry store. He sent a pendant, bracelet and a not-that-precious chain. When I received the courier, the pendant and the bracelet (I had to pass on the latter item to another friend) had totally vanished and the parcel looked as if it was totally fine (unopened). The chain was fine, but the pendant which was along with the chain was missing. He sent the courier from Agra on 16th July, 2009, Thursday late afternoon and I received it on Saturday, July 18th, 2009 afternoon. And I went to another branch in Double Road (or KH Road) and they said nothing about it except asking me to call the office in Victoria Road! I've been trying to call the main office in Bangalore (Victoria Road) and no one's picking up the phone! my consignment number is Z94298118. And I lost a pendant and a bracelet, which was for a friend.

i am not agree for dtdc courier service beacuse my brother inlaw despatched a one parsle new panwel mumbai to jaipur a one parslw despatched in sept 2011 first weeak i recived the parsle but bade and damage condition and i see my parlse i am socked my mobile is missing then i doing maney call s and doing email but till time no aney response by dtdc courier service i think all parsle theft activity in involed in dtdc courier service staff involed so dtdc courier service is not good service its service staff they he think humane beings and he belive in good so he search my mobile other wise the all staff top to down all staff is not humane beings they are robber s and aney he think soft corner so pls find my mobile my consinment no is M65852851 pls find other wise pay my mobile money


Manish Dadhich

Dear Sir, I was sent mterials from Patancheru to Kanchipuram on 02/01/12 Docket.No:H93693444. Its Online update is not available. pls do the needful immediatly.

Dear Concern,

i was booked my important documents at DTDC courier service at
19/04/2011..from ANANTAPUR to RAYACHOTY...but those documents are does
not reached to the destination..i am calling phone calls regularly to
the all dtdc branches means ANANTAPUR, KADAPA, RAYACHOTY Branches.In
Anantapur branch they told that we are sent that cover on[protected]
to Rayachoty via Kadapa.in Kadapa branch they told that we are forward
to Rayachoty Branch on[protected].in Rayachoty branch they are
telling that we did not received any cover with this pod no.in net
they put that IN TRANSIT to RAYACHOTY from kadapa.pls find the
attachment for that details.but i am not getting any response from
their side...upto now i did't know where is my documents...my
conserment number is h84269601...please take certain action on
responsible person.I want immediate action on them or send the
documents to the concern or give F.I.R. to us by END OF THE DAY.other wise i'll go consumer court.

I AGREE WITH YOU AS I TOO HAVE BEEN FACING THE SAME PROBLEM WITH DTDC. THE CUSTOMER EXECUTIVES ARE MANNERLESS NOR DO THEY HAVE ANY ETIQUETTES. THE FULL FORM OF DTDC SHOULD BE NOT DOOT TO DOOR COURUIER NOR THEIR PUNCHLINE DELIVERING ON TIME. IT SHOULD BE D- DELAYED, T-TIMELESS, D- DEMORALISING, C=CURSE.

DTDC Courier — courier consignment not delivered

Dear All,
My brother had sent me a consignment on date 03.03.2010 from Faridabad, Haryana to Bangalore, Karnataka vide tracking number D02613806. I have till adte i.e 11.03.2010, not received the same. Nor is any one in local dtdc office picking up phone. Online status says in transit since 04.03.2010.

Please help me in getting the package received

Thanks and Best Regards
Parul Tugnait

hi, my courier consignmentno.A20579518 is not delivered adresss brahmchari vashisht, pashupati asharam, kote bangla, uttarkashi.

I booked a consinment at Mira Road on June 8,2011. till today (20 July) the consignment has not received the destination. The DTDC people are giving evasive answers. The consignment number is M63869706. Vzalue is Rs. 8500/-

dear sir/madam i have booked a consignment with dtdc courier to bareilly. at 7-mar-2012.that i hve to send till 10-mar-2012 any how.dtdc confirmed me for the same. bt i consignment not delieverd till today. plz take a serious action on it. thanks.

regards;
Firoj khan([protected]
eeta-2,makora- village,teh-surajpur,post-pali,
city-greater noida,g.b.nagar,u.p.


consignment no.-z56688277
dtdc office no.[protected],50
gamma-2,greater noida.

DTDC Airway Bill # D19207731 dt. 22/09/2014

Above mentioned consignment is not delivered to destination till date and missing.
DTDC is not giving any proper reply for the same.

Dear All,

Myself Pappu Kumar Thakur, I happen tp post a courier on 18/10/14 as there was occasion at my inlaws family on 25/10/2014 but I am very upset now as it is not deliver yet. I called up there customer care [protected] thrice and call is getting disconected after every 249 seconds without connecting any representative and Rs.5 getting deducted.Also i have sent an email to css.[protected]@dtdt.com but I did not receive any reply yet. So request someone to look into it and please help.I posted courier from shop -Sahil Enterprises, Debraj Paul- Channel Partner, Mobile No.- [protected], Kolkata to Manipur.

Consignment No.-D19109427
My Mobile No- [protected]/[protected]

Regards

Most rubbishing service I have ever seen and my experience is horrible with this DTDC courier service

Dear All,

My self Pappu Kumar Thakur, I posted a courier on 18/10/14 and today is 29/10/14. There is no sign of delivery yet. I have called thrice to customer care number [protected] but getting no answer except balance deduction for calls.I have sent an email as well but no reply i received.So need someone to look into it and resolve it as soon as possible or else i have to file aa complain in consumer court.

Consignment No.-D1109427
Mob No.-[protected]/[protected]

Regards

This is regarding the consignment I sent on 26.05.15 from DTDC Thrissur Branch.
Tracking No : R18284992
Address : Prapun, E-84, South Extension,
Part-1, New Delhi-03
Phone :[protected] & [protected]

The Tracking details shows it reached Delhi Apex office on 29.05.15; but till date the consignment is not delivered to the concerned person or not contacted him.
We have tried to contact the local DTDC office from where the consignment has sent but they also couldn't contact the Delhi office.Even the receiver also tried to contact Delhi office but no answer.

Please do needful to deliver the courier without further delay.

Your immediate action on this will be greatly appreciated.

courier not reached in time

Dear Sir,
On 14 May13 I have booked one packet wlth few important papers for vadodra vide consignment No. No.V12167030 from Sai overseas S N New delhi bu it didnt reach till now. Pl.do the needful.

Thanks & regards

Charanjit singh

dear sir
we book parcel from ludhiyana g.t road to bombay andheri laxmi ind estate andheri west still we are not recd parcel so please look after the matter its very urgentdocket no is; D[protected].. company name is CRAVE CLOTHING CO . PLEASE REVERT BACK THE POSSITION ...


THANKS

SANDY MOB NO : [protected]