DTDC Courier & Cargo Complaints & Reviews

DTDC is the worst courier service; not recommended to anyone at all. Earlier they had delivered our books in damaged condition. This time it is worse.
I had sent 25 complimentary books on behalf of my publishing company to the author. The 25 books (1 package) were sent through DTDC Courier on 12 October 2010; tracking no. D04102982. Till today; 19 days over; the package has not been delivered in the Mumbai address. Neither anyone contacted me about it.
The package is time sensitive and the books will be inaugurated in a couple of days.
P. Ghosh

dtdc booked a papers only packet for australia, NSW, The Ponds vide bill no. n93005018 which in collaboration with TNT vide ref no.[protected] took responsibilty of delivery
their websites started posting the position of the parcel,
but after oct 1 it became vague and even after repeated enquries through phone, helpline, and email nothing materialsed, TNT website last posed on 21/10/10 presumed lost enquries underway, i want compensation for money spent, loss of important documents, mental harassment

DTDC courier is the worst courier company ever witnessed on earth.

They do not respond to calls / emails or anything ... I tried almost everything .. called them .. mailed them .. everything but these rascals didnt responded ..

They were not able to deliver my courier from Gurgaon to Ghaziabad (that is within NCR) till date.. its been 7 days now .. pathetic.. i wrote n no of emails .. used there feedback form .. called these stupids and .. but no body responded...

Morones are the promoters of this company ... are there managers ... rascal are there executives ...

sad company this ... F*KERS..

My friend had send sony Ipod from Gurgaon to Navi mumbai from DTDC Courier shipment no:-Z21084072.
But when it reach to me, inside box nothing was there & the courier boy who delivery has handover to my watchman & himself sign on paper & went away. eventhough my family was present at home.

When told to DTDC courier(Manager Tushar) Mumbai Apex, he told they are looking into matter but till date no update on my material.
sometime they say u can go ahead & do what ever u want to do....we have delivery the material.

Also there are not in mood to response to reply to my mail....

Material was send on 28/09/2010....

Regards
Harjinder Singh
[protected]

THE PERSON MR. DUSHYANT OF DTDC MISBEHAVED AND TOLD EVEN THOUGH COURIER IS WITH ME I WILL NOT DELIVER IT TODAY AT ANY COST, EVEN I[censored] COMPLAINT TO ANYBODY. I HAD FILLED THE FEEDBACK FORM OF THE COMPANY AND NOWFROM THIS PLATEFORM I WANT TO KNOWN WHETHER ANY RESPONSIBLE AUTHORITY IS FUNCTIONING IN DTDC ORGANIZATION OR ELSE PUBLIC SHOULD OPT FOR SOME OTHER RESPONSIBLE AND CUSTOMER SERVICE BASED COMPANY. WHETHER I WILL GET THE COURIER TODAY OR NOT IS A BIG QUESTION MARK OVER COMPANYS FUNCTIONING ?

I have sent a courier form Banglore on 11/10/2010 with the destination as Udgir, Maharashtra (413517, Dist Latur) . Till 20/10/2010, it is not delivered and on inquiring, it was found that the courier is at DTDC Latur office & I was been told that DTDC do not have service from Latur to Udgir, so the consignment cannot be delivered to its final destination. Attached are the courier receipt and online Consignment Tracker Report generated by DTDC Site.

Ticket PNR:DLHHOHO[protected] dated 5.10.10 was booked for 4 adults for Rs.1,200/- for Delhi Tour on 10.10.10, with pickup point from HOHO Center-Baba Kharak Singh Marg (Route-Circle One). On 10.10.10, we were not allowed to reach the given pick up point as the area was totally cordoned by armed forces for conducting cyling race of CWG 2010. After that we reached the Qutab Minar HOHO point at about 9.45 AM and waited for 2 hours i.e. upto 12AM, but no bus passed through the point. On enquiry from the security personnel on duty at that point confirmed that on the date no HOHO bus was plying and we could not avail the bus. As there is no provision for cancellation of the ticket we could not cancel the same & get refund. It is requested to please arrange refund of the money immediately. Payment was done by Mr.JIM THOMSON through Citi Bank Credit Card. Please confirm action on e-mail: [protected]@rediffmail.com

This is mail i am shooting out for a very bad experience from my side in your DTDC franchise at vashi plaza
Address: Stallion Enterprise, B-152, Vashiu Plaza, Sector-17, Vashi, Navi Mumbai

On last month 09/09/2010 i booked a courier for dubai some medicine to be sent , on very urgent basis, While on booking i had produced Doctor Prescription as per the detail given to me while on enquiry for the same with the medicine packed ,

After 5-7 days i had got a call from your international base that i also have to produce the medicine Bill for the same for the courier to be set and told me to produce the same at the site where i booked my courier, also on the next day i produced the same at the same office vashi also i have specialy told the counter where i produced the bill that i dont have any copy for the same so please take care that i reaches the destination , and i was given the conformation for that and my airway bill no was noted on the bill for the same ,

As till date the medicine had not reached the destination i went to the office for undelivery of the medicine till date , At reaching the DTDC office at 9:45 am on 15/10/2010 i found only the office keeping guy over there i explained him the same as then he searched for the same and found that my courier was returned back to their office few days back, BUt i was not informed for the same as my no was there on the parcel as well as on the airway bill.

after standing from 9: 45 am to 11:00 am in DTDC office i could not find a proper person who could give the information on why this thing happened as no responsible person was available for any enquiry at the office ,
I then had to contact the cutsomer care to get my details to fill in my complains, , I due to un availabilty of the medicine if any thing wrong would had happen who would had compansated me for the same.

Also it was the reponsibilty of the DTDC vashi office to inform the customer about the courrier return due to their mis communication or information , And working as a international courier brand there should be some norms or standard to be maintained for the staff of the franchise that some responsible person well know about the work to be present in the office from office working hours , not and office boy to take the courier and talk to customer , on behalf the office boy was very polite and also tried to contact some responsible person but his phone was not reachabale,

All this had been reported in customer care so , also customer care tried to contact the franchise person with failed efforts

Please try to keep a working standards and timing for such and big International Courrier company so that people get good experience adn you get good customer benifit


Please look into the matter Airway bill no: N93085897

Consignment Details... Shipment No.: Z21045571 Booked by: ROHINI SEC.7 - DELHI
On: Friday, October 08, 2010 No of Pieces: 1 For: MARGAO, 403601

No Responce for Emails. Verry irresponsible service...

Hi

Am forwarded one courier on 01/10/2010 from jaipur (Rajastan) to Srikakulam (Andhrapradesh) till to day it was not reached even hyderabad. after consulting DTDC Cust.care center onething noticed that DTDC courier services also also don't knw where the package is. My Consignment No. Is Z22129621. in DTDC poetal it shows Forwarded to Hyderabad but till today it was not forwarded. that DTDC officials also not taking care about that parcel. because thay didn't bother about that documents. totally worst service.

am visited 10 to 15 times to DTDC office at jaipur for knwing my courier details they simply said that packet was missed. how it is possible?

We request you to please give me a solution
Thanks & regards
Satish teki
[protected]

CONSIGNMENT NO. B64590704 DT.06.10.2010 sent to Sri Sathya Murthy TV
K. Thimmaraya Reddy Building , Kittaganahalli village, Bommasandra Post
Anekal Taluk, Bangalore 560 079. from DTDC , MALLESWARAM 10TH CROSS, BANGALORE .
After 2 days after contacting the courier office the reply was " it is 10 km away from city , hence we cannot courier the consignment ". Inspite of repeated followups to return the consignment on saturday 9.10.2010, the consignment
return of consignment was not confirmed. Today when contacted asked to collect 12.10.2010 by 12 o'clock.
DESK TO DESK TOUBLING COMDPANY.
Keep it up keep toubling public in the same manner.
Thank you.

Sir,

I have booked a Courier at DTDC Courier LTD , Sholinganalloor Branch Office,Chennai on August 12,2010.It was a parcel to my husband at Dubai,UAE.First it came back stating contact numer is incorrect.Since I insisted that the number is correct, again they sent the parcel to UAE.

Then I got information that parcel cannot be delivered for the same reason and I was NOT GIVEN the contact number of courier office in UAE.When my husband went and enquired Courier office in Deira,he coudnt get the parcel.It was sent back to India.

On repeated enquiries I was told that parcel got missed somewhere and they will pay me the compensation charges.Since I insisted that I need the parcel back,they made me waiting for one month and I was informed that the Courier has reached Guindy Office.But thay cannot return it back since courir office has to make some payment for parcel clearance.

1.Even if I gave right contact number courier is not delivered.
2.Parcel is not returned back also

Courier Ref No:
N92936011.

I would like to get my parcel back,which has already reached Chennai Office.

Please do the needful.

Contact No;
Sreekanth:[protected]
Resmi : [protected]

Thanks,
Resmi

Dear Sir,
I use regularly the DTDC courier service.It has given wonderful service over the years.But,recently when I have sent a courier to my son Mr.B.D.Sravant,C/o B.L.V.N.Sashanka,# 326,
8th Main,Mico Layout,Bangaluru-560016,with CN No. K 42954156,dated 25-8-10,the parcel has not reached properly.There was a shirt ,purse and Sodexo Coupons as birthday gifts in the parcel.But only shirt and purse have reached.Till recently the Sodexo coupons were not in your banned list of articles.
But to my uttermost surprise the coupons have not reached the destination ,wchich is unusal,and the parcel also took 3 days instead of the usual 2days it takes for Bangaluru.
I have never had this type of bitter experience with DTDC over the years.Hence I sincerely request you to probe at your Bangaluru offices and give me justice and revive the faith I had on DTDC.
Developing a good name takes time but to become a bad service company,it takes a few days and few cases only.Hope you can understand my hurt feelings and do something in reviving my faith on your courier.With regards-----B.Venkatesh.

My parcel was booked on date: 28/09/10 and reached local Vile Parle branch DTDC on date: 04/10/10. It's 08/10/10 now and I'm still waiting for my parcel. Initially, I was having tough time to even track my parcel as the DTDC Tracking wasn't updated. It's only on 07/10/10 that I could some how find that our parcel is lying since 4 days at the local DTDC branch.

Shippment No: Z20643216

Branch Details:
VILE PARLE BRANCH (BO)
GALA NO.7, GROUND FLOOR, PLANET INDL. PREMISES,
CHS, SUBHASH ROAD,VILE PARLE EAST, MUMBAI
MUMBAI 400057 (MH)

When I call up the branch a representative accepts that it is lying there last 4 days and says the reason or delay is no staff to deliver ! That's the last thing you could expect to hear from a courier company. Then why the hell are you running this business? Prompt delivery should be your objective !

This was not the end, the representative in Vile Parle-Main branch was completely adament and iresponsible and started arguing with me, stating this is how it is..... we can't help you! That's ridiculous! The rep. wasn't even ready to give his name and asking me to do whatever I could, but he cannot help!

After arguing for like 10 minutes he gave his name (don't even know if it's true) Mr.Anand Palsemkar.

Because of this delay of 4 days we lost business and the DTDC was not even feeling 'SORRY' for this. This is an example of worst Customer Service....any business could ever deliver. I feel...I can't even call this as a service for that matter. DTDC .......never again!

DTDC sucks !!!

On 4th Oct 2010 I have handed over a letter to a

Business Co-ordinator of DTDC - Mr M G Srikanth.

Address on his card: No. B-1, Jayakrishna Complex,
Krishna Temple Street,
Doddabommasandra,
Vidyaranyapura, Bangalore - 97
Mobile: [protected]

The letter was urgent and he took the payment saying that he will deliver the receipt and docket number within few hours. But the letter has not reached till now. From that time till date Mr Srikant has kept his mobile switched off. He doesnt attend or respond to SMS or send any message about the whereabouts of the letter.

This letter was application for my house mutation in Kolkata. The addressee was :

Md Masud Alam, Jalvayu residency, 337 Motilal Gupta road, Sakherbazar, Kolkata 700008.


With great pain

one dtdc customer.

Wg Cdr Atanu Sarkar
IW School, C/o 16 TETTRA School,
410 Air Force Station,
Jalahalli East, Bangalore 560014

Mobile No: [protected]

I have send courier from Mumbai to Muzafferpur vide docket no. M56728888 on 19th Aug 2010 and that has still not got delivered.

The courier company says it was returned to origin because of address not sufficient.

I raised the questions:
1. If Indian Postal dept and other private courier services are delivering with same details (pin number duly provided), how come it suddenly becomes insufficient address?

2. When the mobile no. of the sender and receiver was mentioned- was was a call not made in case of any difficulty?

3. If the packet is returned to Origin (RTO)- then why have I still not received it back in Mumbai till date.

Below is the chain of mail showing ir-responsible answers and no one to address the issue.

[protected]

Awaiting for any update ……………………………………………



Shreyas Shreeman

Manager-Sales



Proteck Machinery Pvt. Ltd.

12, Kakad Industrial Estate,

3rd Cross, L J Road, Mahim,

Mumbai 400 016

Tel:[protected] , 24305679

Fax:[protected]

Mobile: +91 [protected]

-----Original Message-----
From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Thursday, September 23, 2010 2:37 PM
To: Shreyas Shreeman
Cc: MajorClient.[protected]@dtdc.com
Subject: JEAN::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::...⇄ Docket no. M[protected] neither delivered not returned




Dear Sir/Madam,

In continuation to our earlier mail , We have forwarded a copy of your mail to our concerned officials to investigate your complaint. Hence we request you to kindly bear with us we will respond to you at the earliest.

We regret for the inconvenience caused to you.

Thanking you

Yours faithfully
for DTDC Courier & Cargo Ltd.,

Sophia.S
Customer Support Executive.

CC:Dear Jean , Please arrange to handover this C/mnt to the C/nor immediately.




"Shreyas Shreeman" <[protected]@proteck.co.in>

21/09/2010 16:52
To
<CSS.[protected]@dtdc.com>

cc
<[protected]@vsnl.com>, <[protected]@dtdc.com>, <branchccu.[protected]@mcs.dtdc.com>

Subject
Docket no. M[protected] neither delivered not returned













As written last day, I am still awaiting to get my packet if “RTO” – as your system says.



Who is responsible at DTDC to look and close this issue????????????????????????????????????????



-----Original Message-----
From: Shreyas Shreeman [mailto:[protected]@proteck.co.in]
Sent: Thursday, September 16, 2010 5:30 PM
To: 'CSS.[protected]@dtdc.com'
Cc: '[protected]@vsnl.com'; '[protected]@dtdc.com'; 'branchccu.[protected]@mcs.dtdc.com'
Subject: RE: RANJAN::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::...⇄ Docket no. M56728888 missing for last 1 month
Importance: High



Hi,



The response shows your indifferent attitude and callous approach to the entire matter. It opens many questions:



1. Why has it taken almost a month and repeated chases to get even this response

2. Your website tracking has been showing it as “in transit” for almost 20-25 days before I started shooting this mails which clearly shows it was lying somewhere or has been misplaced and now u r trying to cover it up. Also as per u’r website what was happening between 24th Aug to 10th Sep????

3. The delivery address is the complete postal address along with PIN no and other courier services are delivering consignments along with govt postal department without any hiccup. Why is then a problem only with DTDC?

4. You all insist on contact no (which has been duly mentioned on the envelope) and if there was a problem in locating the place, why was a call not given either to the person receiving the packet or the one sending it?

5. On your mention that this has been returned to origin- then why have I still not received it back in Mumbai??? Does it take a month and such agony to even have things back which u cannot deliver?



I am not satisfied with just a single line response that it is RTO and need my grievance to be addressed by right authorities.



The packet remains till date neither delivered nor returned to me.



Also, why are u silent on your flawed system of calls automatically getting disconnected in exactly 1 min when called to Bangalore – a smart rather irritating way to dissuade people from even calling u.



Shame on you and your rotting system for such irresponsible answers without getting to the root of the problem.



Shreyas Shreeman

Manager-Sales



Proteck Machinery Pvt. Ltd.

12, Kakad Industrial Estate,

3rd Cross, L J Road, Mahim,

Mumbai 400 016

Tel:[protected] , 24305679

Fax:[protected]

Mobile: +91 [protected]

-----Original Message-----
From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Monday, September 13, 2010 5:53 PM
To: Shreyas Shreeman
Subject: RANJAN::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::...⇄ Docket no. M56728888 missing for last 1 month





Dear Sir/Madam,

Please find enclosed the tracking information of your consignment.

TRACKING INFORMATION

CONSIGNMENT NO.
M56728888

BOOKING DATE
19/8/2010

STATUS
RETURNED TO ORIGIN (RTO)

REASON FOR NON DELIVERY
Address Insufficient

REMARKS (IF ANY)
Nil




Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,



Sophia.S
Customer Support Executive.

----- Forwarded by CSS.CO/DTDC on 13/09/2010 15:33 -----

CSS.CO/DTDC

10/09/2010 08:59


To
"Shreyas Shreeman" <[protected]@proteck.co.in>

cc
branchccu.[protected]@mcs.dtdc.com

Subject
RANJAN::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::...⇄ Docket no. M56728888 missing for last 1 monthLink















Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you within 48hrs. Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Sophia .S
Customer Support Executive.



CC:Dear Ranjan , Please check and let us know the status of this C/mnt immediately .

"Shreyas Shreeman" <[protected]@proteck.co.in>

06/09/2010 23:43


To
<[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@vsnl.com>

cc


Subject
Docket no. M56728888 missing for last 1 month















Hi,



I had send rakhi vide docket no. M56728888 on 19th Aug 2010 and that has still not got delivered.



Repeated follow up at your various offices is getting no response. Personal visit to the collection centre where it was send from got me only cold stares.



Pathetic situation where u charge premium and service worst than anyone in the world. I am sick and tired of tracking this consignment and the agony and hurt feelings it is bringing to all family members.



When calling the Bangalore number listed on website, the line gets disconnected exactly in 1 min before I can tell the entire facts.



Pl. have the consignment delivered back to me along with full refund and God only knows what penalty should be imposed for such careless and ir-responsible conduct.





Shreyas Shreeman

Manager-Sales



Proteck Machinery Pvt. Ltd.

12, Kakad Industrial Estate,

3rd Cross, L J Road, Mahim,

Mumbai 400 016

Tel:[protected] , 24305679

Fax:[protected]

Mobile: +91 [protected]

DEAR SIR,

I have opted for the service of DTDC courier for delivery of one costly saree to Agartala. As the item was costly I had chosen DTDC because it was well reputed courier service in India and they charged Rs 150/- which was above par compare to the other courier company. My consignment note no is K43569126. But with my utter dismay the courier returned the same after expiry of 13 days and the saree was totally damaged and probably eaten by rats. They had shown the reasons that the address of the consignee was not found which was blatant lie and to supress thier misdeeds. please look into the matter so that the big company like DTDC cannot shrugg of their responsibility. I want justice from your accredited organisation.

snigdha dey
C1/105 SBI STAFF QR.
MICHAEL FARADAY STREET
PO DURGAPUR
DIST BURDWAN
PIN 713209

sir,
i've sent a courier (consignment no. V[protected] from Indore(M.P.) to my sister in Patna(Bihar) on her birthday (06/10/2010) through Dtdc plus service.
i was told that it will reach the next business day, that was 05/10/2010. It has not reached yet.
So i called Patna Dtdc office ([protected]) for enquiry, since i didn't any reply from sms tracking service of dtdc. i called him at around 3pm, i got a reply " i am having lunch, so message me your consignment no.". i waited for 2 hours but i didn't get any response. i called him back, he's tone was very rude, he said the consignment is not yet dispatched from kolkatta office, so i can't do anything. i told him that is not my responsibility where it has reached, it need to be delivered today as it was meant for the receiver's birthday. He said "I don't know anything, go and find out where the fault is if it is so urgent, and go and complain anywhere you want if it doesn't work"
Dtdc is a service based company atleast executives should have the the right behaviour towards their clients (atleast when they themselves are at fault) moreover the delayed consignments have become their daily rituals.

DEAR SIR,
MY ZONAL OFFICE(NOVARTIS INDIA LIMITED,NEW DELHI) HAS SEND ME THE COURIER POD:D04006106 DATED 24TH SEP. ON MY JAMMU ADDRESS THROUGH DTDC COURIERS.
I WAS SUPPOSE TO CONDUCT DIABETIC CAMP ON 3RD OCT BUT CANCELLED DUE TO NON DELIVERY OF COURIER TO JAMMU ADDRESS.ON CONTACTING THE DTDC OFFICE AT JAMMU (NANAK NAGAR,JAMMU PH.NO.[protected]).INTEAD OF TRACING THE COURIER,THEY ARE ONLY GIVING ONE OR OTHER EXCUSES.
AS ON TODAY COURIER IS STILL MISSING........SEE THE QUICK-2 SERVICE BY DTDC COURIERS,VERY POOR & UNFORTUNATE..

Dear Sir,
I have booked a parcel on DTDC, Throgh Bhati Courier, Barmer Consignment no -Z17424215 dated 12.08.10 from Barmer(Rajasthan) to Baripada(Orissa) about 1 Kg parcel, but till date the receiver is not received the parcel and M/s Bhati courier, Barmer is harrashed me too much and i round off his office frequently and i booked my complain on 31.08.10 through application, packet cost is 2275/- consist of 3 Rakhi & 3 T-Shirt . and can't show the status on DTDC tracking.
Sender's Name:
Bikram Mahapatra, HA-2 , Mahaveer Nagar, Behind Adarsh Stadium, Barmer-344001(Rajasthan)
Receiver Name:
Bikram Kumar Jena, Ward No-6, Purunahat Sahi, Near Durga Nurshing Home, Baripada-757001(Orissa)

Please help to get the parcel or claim amount as i am totally harashed with the DTDC as well as local Bhati courier services and he insist that you lodge complain throgh Consumer forum claimed their.

I am not attaching the doument it will send latter

Please help me sir...