DTDC Courier & Cargo Complaints & Reviews

My consignment no- 7D5111321.

From Amritsar to Lucknow

I track my product but no data available in tracking side and not delivered .

So kindly help me 🙏

I couriered a book to my colleague in Bangalore in the last week of December 2020. After one week, I received a call from DTDC office saying that recipient declined product and I asked them to send it back to my address if it is the case. Since then, I am doing regular follow ups with courier office and they also mentioned that they are trying to get the product back. After more than two months push, they mentioned that they cannot find the product and asked me to raise a complaint with customer care. I raised a complaint with DTD customer care department. Now, it is more than one week and i did not get a valid response from customer care department also although they promised that they will get back in 24 hours. All I need is, I want my product back safe in my hands.

My Consignment Number is : H26724007
ticket no - 2298422

On 26th march, 06:14 pm your DTDC delivery boy came to deliver My Live plant. But I refused to receive it. the reason is as below-

MY tracking no. is- D41427517. at your DTDC services, my LIVE PLANT from nursery live booking initiated on 17th March. Till 20th March, the progress is fine of DTDC. BEtween 20 march to 25 march, no tracking record. i could understand if there could have been any holiday, but on that period there is no holiday, still no records. today on 26th March, it's reaching me. I continuously called your customer care every day to make it fast but everyone is giving 24 hr TAT.

So, will my plant will be live from 17th March to 26th March without water and sunlight. you say. I even offered the delivery boy to open the plant and show me, if still, it is alive, I could have taken it. but he refused, so I also refused to receive. It's been 10 days with 5 live plants without sunlight and water. it is obvious, it is dead. then what will I do with dead plants. that's y it's totally your service fault. so I want to refund my money

DTDC Docket No"
From: Zirakpur to DHANODI/Jhalawar 326001 (Rajasthan)

We have delivered the Commercial Packet for delivery to local Agent in Zirakpur vide DTDC Lite #T 11303749# dt 12.03.2022
Packet. was delivered in torn & opened condition.
DTDC Staff raise their hand at destination to resolve the issue. Seems someone from DTDC or its associate staff must have open the packet and try to steal the items. Since they are expensive spares, same was open the packet and some items were missing.
The matter was to the notice of the local agent and share the Video and picture. However there is no response so far.
Please advise what to do and how to recover the loss.

Tracking ID: R46161391

The product should be delivered between 23 March to 25th March.
on the 25th I was at my home, I had not received any call or message from the delivery boy so I checked the delivery status on the DTDC website and I was surprised because they have mentioned the "Receiver not available" status field.

On the next day, I tried to connect to them through call but they didn't attend my call but they message me and ask for tracking ID, I had provided all the necessary details but still, they have not delivered the product, and you can't believe they again update the same status on their website that "Receiver is not available".

they have time to chat on message but they don't have time to pick up a call.

such a bad experience.

My self Yellappa, I complainting a Consignment no D21050970, when I opened the parcel found that induction ceramic plate was cracked and also lost one lighting budda article. Those both were previously in good condition before packing. And package is also good condition. But finally I get breakage items. So, please consider this request and provide claim for that.

HI Team,

I am totally disappointed by the way DTDC has handle my courier.

I booked the courier on premium on Mar 22 2022.

The issue I have faced so far

The AWB NO : V70834694 is not providing any details of the tracking the the below site https://www.dtdc.in/tracking/tracking_results.asp
Track Shipment Status | Consignment Status – DTDC India
Check current status of your shipment/consignment with DTDC Web Tracker. You can track up to 25 consignments/shipments at a time.
www.dtdc.in
Called customer care to raise a complaint but no updates on it, No Complaint number
Called the number provider in the bill "[protected]" but they didn't picked my call.
Reached to the Tirupur (BR) DTDC Express Limited, Sri Tower, ERP Layout, College, 641602
The updates provided by them
1) It reached Chennai Guindy office it will be delivered tommorow.
2) On next day they said it reached Chennai ETL office so it will be delivered tommorrow
3) On next day morning they said it reached Chnegalpattu branch and it will be delivered tommorrow.
4) on 26/3/2022 evening now they saying it reached bangalore and they will deliver it on 28/3/2022

Now seiously i dont know where is my laptop and its Bag.

Instead o[censored]sing your service, if i have started walking, i could have reached the place and deliver rather than booking it through DTDC courier.

Please let me know if you could deliver it or please return it to the Tirupur branch.

Thanks,
Santhosh

School books send via courier no d13078402 and d13078403. Tracking shows courier is at kalyan branch from 16th march 2022. The lady at kalyan branch admits same was send to vendor by mistake to dombivali and delivery address is amberanath. She very rudely said that she cannot do anything and it cannot be delivered until its returned back to them. Repeated complaints rasied on customer care has not been looked into. Very unprofessional employee kept at kalyan branch.

Consignment number H28108686 sent from Hyderabad to Vellore on the 15th of March, tracking shows it's Chennai on the 16th of March, after a number of calls and tickets raised, now my calls either go unanswered or calls get disconnected a soon asked why the delay. The package has my medication which badly need.

Dear sir, I would let u know that my dealer book my parcel on march23rd, till now i didn't get my parcel it's very urgent, I know how many days will it take to deliver pls take necessary actions as much as possible

My dealer booked my parcel on 23rd march from erode to tirunelveli, till now it's not reached tirunelveli, others courier services delivered the parcel on the very next day, very poor service.

On March 20th 2022, From Bangalore DTDC(BDA complex branch) I have sent a courier to my hometown(Vazhakulam, Muvattupuzha, Kerala) with an availed service(extra charged) of home delivery. But from the Vazhakulam DTDC office it was informed the courier has to pickup from the their office. Hence my parents had to come to the office in order to collect the shipment.This is the 2nd time I'm facing this issue. When I complained to the properietor of Vazhakulam DTDC he replied that the receiver has to mention it beforehand that it was a home delivery service and then only they deliver at my home !!!. I need a proper action to be taken against Vazhakulam DTDC office for denying my paid service. I'm also escalating this complaint DTDC CEO. Following is the Consignment ID

B10158097

I have lodged a complaint for tracking no H28521867. DTDC has marked the complaint as resolved, however, they are not deliverying the product and not even calling the reciever for delivery. We are trying to call them and nobody is even bothered to receive. Can you please deliver the parcel to the mentioned address? or send it back to the sender.

Hello Dear Sir/Mam
Your courier number is Z74037773. Sent through dtdc courier from bns lajpat ngr Delhi. Kurtis by tajpal singh

Name: ASHA Rai
House number :76, Tower Town Colony Near TV Tower, Near K.M.V Hospital, Street number:7, Pin number:144003.Contact No:[protected].

Still I didn't receive my parcel and My exact address mentioned above and I didn't receive any call through DTDC.

Please solved this issue as soon as possible.Thank you

Hi! Your Accenture Kits Order AWK[protected]PO13626 is Delivered with Tracking No: X78611333 on 24-03-22 via DTDC Click:tltx.in/jforu ~ eShipz

I received this SMS but my parcel is not delivered to me.

Tracking id - H28521867. The package has correct address and phone number, dated 23rd march 2022. However, it says wrong/incomplete address and not delivered. Can you please resolve and deliver.

My current location pincode(695605) when checked with DTDC if the area is serviceable it says yes. And now I got the tracking information the area is non serviceable(Attached Screenshot). The sender has paid for the door delivery and still the local DTDC office is asking to go to their place and pick it up. This is my third time dealing with DTDC and having the same experience. I'm receiving doorstep delivery for all other parcel services eg: India post, Online shopping sites like flipkart, Amazon etc..

And it is a very frustrating experience with the local branch, even when they call upon the phone says "come and pick if you want or i will return it tomorrow". So since I am having some emergency I was not in a position to go and pick my parcel when they called. The same thing is happening in all the serviceable locations under this branch when I enquired upon this with my friends and neighbours.

I wanted to send some important papers through DTDC speed delivery. Asked them about the details and they told "it'll take 21hrs to reach the required destination, and it costs 350rs, but the normal one costs 80rs and will reach the same place within 2days".And I've paid 350rs and sent the papers through Speed delivery.
It has been more than 48hrs, and the package is not yet delivered. We asked them about the same and they said " We don't know about it, there was a problem in transport, we sent it there and they sent the package through transit a day later. What can we do?"
A total waste of money and time.
I expected better from DTDC.
And this is the last time I'm gonna send a package through DTDC Speed delivery.

Hi
The tracking ID of my courier is
C23502216
The status is Delivered but the receiver has not received it at all. There’s also a receiver name mentioned
How could this be possible!
This is not acceptable
Kindly look into this issue and update me

My delivery package is out for delivery on 21/03/2022.but the DTDC courier service has not contacted me but the delivery have been rescheduled without my knowledge
The delivery boy or Trichy DTDC branch had not contacted me for delivery
C23424919