DTDC Courier & Cargo Complaints & Reviews

I sent a courier through DTDC from Parippally branch to bangalore. I booked fast delivery and it should be delivered within 2 days. But it reached there after 4 days. Also the product was broken so it was returned without accepting. I waited so long and I got a status that it got returned back to Quilon branch and it's delivered. But I didn't got the product yet. The product is worth Rs. 2000 and extra for the fast and safe delivery. I still don't know where is my product and no one is helping me with it.

Product delivered lately than expected and as promised by DTDC, due to this delay the product got damaged. Hence we need reimbursement for this damage happened due to delay in delivery, we will be waiting for your early response.

On 26 October /2021
I send a courier to my customer from SURAT to SOLAN(171102)

Almost 2 month gone

But courier had didn't receive to my customer till today

When i go to dtdc surat ring road office they said that courier successfully delivered
When i check tracking no.on website they shows courier delivered
But their is no sign of receiver on book
I said that to the man that
Where is a sign of receiver
They said for sign copy you should be wait for 7 days
I wait for 7 days but they didn't give me sign copy
THEN
they give me one address and they said that
Tell your customer that go on this address and received the parcel
my customer go on that address but they said that courier did not came yet

So
What i do now
My customer demanding refund money for her order
Otherwise she will do police complain against me

Pls help me
Otherwise i take strict action against dtdc
And i also tell everyone that dtdc do fraud with me
Pls don't send courier or parcel through dtdc
#DTDC FRAUD

MY NO.[protected]
NAME:VASU

Shipment number z69544051
It showing wrong address or invalid cir
But every information is right
Even courier person didn't even tried to contact if he was having trouble finding my address or I would have gone up to him if he can't come to my address
But every thing got wasted
Pathetic service

Hi,
I am Subhashini, one of your customers who trusted prepaid process and paid a sum of ₹3515 for delivery of personal belongings from Bangalore to Thanjavur.

On Dec 6th 2021, Unaware of actual weight of all of my parcels, I quoted an approximate weight and dimensions while booking 2 pick-up requests via MYDTDC app.
1. 36 kg consignment: D[protected] a bag of clothes
2. 15 kg consignment: D[protected] a box of books
When the pick-up professionals came, I asked them to check weight and inform me if there is a difference in weight or dimensions. They said that they can estimate only in booking office.

As I was already doubtful about the weights I quoted, I had handed-over three more bags of my clothes and asked the professionals to weigh them too, hoping that all my four cloth bags would together make ~36 kg. I had also told them that I didn't want to spend any more money on this.
I also clearly told them NOT to send my 3 cloth bags without clarifying weight details.
I had asked the professionals to call me when they were about to reach Bommasandra office (where they said they would weigh my parcels by procedure) so that I can go there in person or atleast video call me when they check weight.

Later around 7:30 pm that day, All I received were few phone calls from them stating that they spent their own money (₹1400) for these three bags put together as a single big parcel of weight 19kg and a photo that showed a white sack weighing 19kg via WhatsApp. I told them not to send it as this would cost me additional money. But, they said that consigment (D[protected] left the place.

SINCE THEN TILL THE CONSIGNMENTS REACHED MY HOME ON 7th Dec 2021, I had contacted customer care to stop D69751142 and to provide me actual weight of my first two consignments; I raised online requests in DTDC's official site to provide seeking same help; I had called DTDC Thanjavur also to check weight and help me with invoices as well as refund if possible.
I received standard reply: Shipment summary for every service query I raised.
DTDC customer care told me that I paid for D69751142 and could not give me an INVOICE for this order till date.
The delivery team in Thanjavur did not provide weight details too.
The shipment labels on the parcel D69751142 DO NOT HAVE ANY DETAIL ON THE AMOUNT PAID/WEIGHT WRITTEN. I see that it has been X-Rayed unlike other parcels I sent myself. I am genuinely scared to open it.

Now these pick-up professionals ask me for a refund of ₹1400 everyday & they don't have an invoice for the transaction they claim to have made on my behalf. DTDC doesn't provide me the invoice too for D69751142.

When I had weighed these consignments on my own, I SEE CONSIDERABLE DIFFERENCES IN WEIGHTS.
I am not opening any of the parcels I received till I receive a solution for this issue.

I am so confused with your processes and I am very much disappointed with what happened. I feel terrible to hear that someone paid on my behalf.
If I had quoted and paid less, I would have been contacted with right numbers before booking occurred.
I really need this issue to be handled in right manner.

Regards,
Subhashini

I have prticipated in a contest from google from which I won a bottle, This has very important documents and the online tracking now says not delivered ADDRESS INCOMPLETE OR WRONG-(CIR).

I have given correct adress, even i had got two otp messages from dtdc, but recieved no calls from delivery boy

Parcel was left at the main gate without intimation via call. It was not even left at the right floor. It was left unattended near the main gate from where anyone could pick/steal it.

Dear Sir/Madam,

I had sent one parcel on 3rd of this month from Panipat (132103) to Mumbai (400010).
When I sent this parcel box was fine. I mean this box was damage free. But when I received this parcel box was torn from the side and the white page was pasted on the side.
I didn't even get some expensive items which were in this box.

Missing item :-
1. 2 stripes of Rizact 10.
2. Polybags of dry fruit also torn and I got less dry fruits qty than the qty I sent dry fruits.

What should I do now? Medicines is very costly that I sent.
Are the delivery boys of DTDC really thieves? It didn't happened by mistake. This is a theft done by dtdc boys with my parcel.

I every time use dtdc courier for sending parcel. But if Dtdc does not take any action against my complaint, then I will not use it next time.
I hope you definately take action against that cheap delivery boys and you will retain your customer.
I have attached some images of parcel. 1st one image shows parcel box before sending.

Thanks,
Akshit
[protected]
[protected]@gmail.com
Consignment no. D89907975

They are not delivering my courier and showing as Door locked from last 4 days.

They are not even contacting me neither helping me in this issue.

Docket No. A48776428
Location - Vadodara, Gujarat

Hi,

My shipment consignment # : C15547663
Supposed to be delivered on : 11/12/2021
Status on DTDC site : Delivered
Complaint date : 12/12/2021

DTDC guy with the mobile number [protected](Name : Sreedhar as per truecaller) called me yesterday(11/12/2021) and he was expecting me to come and collect my shipment from their office. I questioned him on the same and later he agreed to deliver it to my home. It is hardly a kilometer distance from my home and I could go and collect it so to say. But this is not the first time they are doing like this. I had similar experience earlier where they complained that the shipment size is big(not really, its a carton of 3X2 feet and nothing heavy in it) and they don't have any delivery boys and I went there to collect it

Worst part is that I did not receive the shipment even by today(12/12/2021) and DTDC tracker shows that the shipment is delivered already on 11/12/2021. This is a serious issue and I would like to know if DTDC is paying them the fuel bill or these guys are lazy to deliver and claim the bills for fuel. DTDC please look in to this seriously

I have ordered something and the courier provider is dtdc . when i track my order after 10 days it shows me delivered and someones name is written on that i dont know that person whose name is written. I didnt got any courier or parcel. This much of big courier agency and providing such a poor service to their customer is not acceptable.
Help me to get my product.
My tracking link no. Is B93217404
Regards
Puneet

I'm the recipient of consignment X76686277 for Hyderabad location. It should have been delivered by 6th Dec'21, but it was redirected. I followed-up with their customer care, after 3 days, the shipment status went to 'Delivered' on 9th Dec, but I did not receive it. When I conveyed the same to the customer care, they keep telling me to wait for 1 day and they are checking with Balanagar branch. On 11th I went to the branch, but they did not find the shipment and keep telling the same story that they'll find it soon. The shipment has my bank cheque book and my flat registration is getting delayed, because of this.

DTDC TRACKING: Z70147893

This package was sent on Dec 6th 2021.

This item shows delivered on December 11th, 2021, and received by IRFAN / RELATIVE, whom I've never heard of.

The Package has the Name address house number and phone number of the recipient, I am wandering was handed over to some unknown person .

The delivery guy never called not sent any text messages about the delivery update.

These items were worth over 10000 rupees .

I want strict action to be taken against such an incompetent and unfair services provided .

Thank you

Cargo No is D68879489. It was supposed to transfer from Jamshedpur to Mumbai. It was given on 3rd December and has reached the Bhiwandi Branch on 10th December at 4:00 pm according to the tracker.

Despite repeated calls and queries, they have still not send the courier to the address given at Thane West. Please help as it has already been delayed.

Delivery not made stating the following reason:
OFFICE CLOSED OR DOOR LOCK-(CIR

Despite the address being an hostel, it is open 24x7.

There was no call to my number from delivery persons or any attempt to redeliver the package on the next day.

There are books which I need for studying urgently.

Customer care took no options. They don't even pick the call in several tries.

Dear sir
Dockets no P59551734 tracking not show booking dt 08/12/21 please provide tracking as soon as possible
Thanks
Parvesh choudary
[protected]

Dear sir

Dockets no P59551734 booking dt 08/12/2021 not show tracking only please provide tracking as soon as possible my mob no [protected]
Please urgent emergency delivery
Thanks
Parvesh

My product is showing the status that it has been delivered three days ago but I didn't received any product not even a phone call . My AWB number is D81797840 please check into it .

I had a package couriered from Delhi to Bangalore on 2nd December, 2021. It reached Bangalore on 5th December, 2021.

Since then no one has cared to home-deliver the package.

After numerous calls to the call center and after asking them to escalate the issue, the tracking status was changed to "Out for delivery" on 10th December, 2021, in the morning.

Till now it is not delivered. They give lame excuses like there is no delivery vehicle available, and other crap.

This is the second time the worst service by them.
I will never in this lifetime recommend this courier company to anyone.

My delivery for tracking id X64506612 was not delivered to me but I got the message that it was delivered. The tracking website also shows it was delivered and received by me but it wasn't. Where is my package and when am i going to get it?